d) Reverse LogisticsCaracteristicas.pptx

LOGISTICA INVERSA

1. Universidad Autónoma del Estado de Morelos FACULTAD DE CIENCIAS QUIMICAS E INGENIERIA REVERSE LOGISTICS Instructor: Juan Carlos Chávez Vergara Team 3 Agripino Laez Azucena Delgado Cortes Jaziel Antonio Duarte Ortuño Víctor Antonio Pérez Gómez Emilia Edith March 28, 2021 . Cuernavaca, Morelos REVERSE LOGISTICS

2. CONCEPT If the product is defective, the customer would return the product Reverse logistics is the process of moving goods from their typical destination for the purpose of capturing value , or proper disposal. The manufacturing firm would then have to organize shipping of the defective product, testing the product, dismantling, repairing, recycling or disposing the product. More precisely Poses some serious challenges, especially with the recent explosion of ecommerce .

3. 5 Steps to Good Reverse Logistics Process the Return Deal with Returns Keep Returns Moving Repair Recycle The consumer signals they want to return a product Include authorization and identify the product’s condition Involves scheduling return shipments, approving refunds and replacing faulty goods Once a returned product arrives at your location inspect it and determine its return category. Sort products into the disposition options: fix, resell as new, resell as a return, recycle, scrap or refurbish. Reduce your daily waste by sending repairable items to the repair department After reviewing the returned item/equipment and determining whether it can be repaired, move it to the repair area. If not possible, sell any sellable parts Any parts or products that you cannot fix, reuse or resell should be sent to the area for recycling.

4. 01 Example How Reverse Logistics Works?

5. Objectives RECYCLE Often in the sector, packaging or containers are used that are necessary for the transport of the product, but these do not represent any utility for the customer. In this case, one of the possibilities is to recycle these materials. That is, return them to their manufacturing center so that they act as raw material for another product. MANAGE WASTE The waste generated by the final products must be managed correctly to comply with regulations and to be ecologically responsible. Returning that waste through reverse logistics is an efficient way to deal with this process. REPLACE PRODUCTS It is usual that when delivering an order there is an incident. In these cases, it is possible to make a replacement of the product. The client will deliver the one that the supplier is not interested in and in exchange, the supplier will replace it with the one that the client demands RETURN MERCHANDISE Situating ourselves in the previous case, it is possible that the client wants to return a product, but does not want any in its place. In that case, the process will start by returning the unwanted product to the supplier, but in this case there will be no replacement, simply the returned product will not be charged.

6. RE-USE There are products that can have more than one use, that makes them valuable for the manufacturing center. In these cases, supplier and customer reach an agreement to agree on a discount in exchange for the return of these products. It is a beneficial operation for both parties, because the product has no value for the customer. Reusing a product not only has an economic value for the supplier, it also has a positive impact on the environment because fewer resources are consumed. REMANUFACTURE Useful components can be extracted from some products to form part of new final products . Remanufacturing is when part of a product will be used to make a new one . It is also a respectful alternative to the environment and lucrative for the manufacturing company , and a way to promote it from reverse logistics . DESTROY There are products that cannot be recycled , reused or remanufactured , so they must be directly destroyed . The way to manage this destruction will be more efficient if it is carried out by the production company , because it is specialized in the product . Returning a product to be destroyed is not the most recommended alternative in ecological terms , but sometimes it is the only viable one .

7. BENEFITS AND IMPORTANCE So why would a manufacturer or retailer set up a reverse logistics process? What do they have to gain from this? opportunity to learn about and respond to their concerns that shouldn’t be ignored Reverse logistics keeps more of your goods out of landfills and in circulation to help do your part and earn public approval to boot. Sold items that the customer no longer uses could still be repaired and sold once more, further increasing their life cycle and utility. Some products might be subject to a safety recall and require immediate disposal. By putting items to additional use, you are keeping them out of the landfill for as long as possible. By having the right players and processes in place, you can save costs related to transportation, administration, repairs, etc.

8. Relationship between reverse logistic, sustainable development and supply chains Logistics plans, implements and controls raw materials, inventory, products and supply chain information to meet consumer requirements. In contrast, reverse logistics seeks to recover value from the entire logistics process, or from the return of products. LOGISTICS REVERSE

9. 1 Raw material 2 Manufacturing 3 Distribution 4 Wholesale 5 Retail sales 6 Final consumer returned components returned products returned products returned products information flow Cash flow Material flow Reverse logistics supply chain flow

10. Triple Bottom Line -Economic -Environment -Social responsibility

11. REAL CASE Reverse logistics-COCA COLA

12. The plastics recycling industry Taking the plastics recycling industry as an example, an industry in which the principles of reverse logistics are widely used, it can be seen that there are specific problems to be solved: A current problem for plastic recycling is that, compared to other products, It does not have a significant value in the market, while aluminum, iron, paper and glass are bought from recycling companies, used plastic has a low purchase value.

13. A positive characteristic, for the manufacturer and the consumer of beverages, is that a bottle weighs little and occupies a lot of volume; For example, a 600 ml bottle of soft drink only weighs 300 grams. This reduces transportation costs significantly, but for the collector it meant having to collect 33 bottles to make one kilogram. The plastics recycling industry

14. Reverse logistics network system Designed for the collection of the company, specifically in terms of the results of the design of a reverse distribution routing network system for the collection of non-returnable glass and aluminum containers The objective of collecting glass and aluminum containers is the incorporation of the material into the economic cycle, whether in the production of new containers in other sectors.

15. Personal conclusions -Agripino Laez Azucena: Reverse logistics is important because it maintains an efficient flow of goods. The process reduces costs, creates value, decreases risk and completes the product life cycle. Reverse logistics vary across different industries, and there are different economic incentives for improving reverse logistics management. For example, in the beverage industry, the reverse logistics process uses empty tap containers. Beverage production companies want to recapture the value of their containers by reusing them. This requires planning transportation , managing shipping loads and cleaning the containers. In the construction industry, reverse logistics moves and recycles salvaged materials to new sites. As the construction industry adopts more sustainable practices to reduce waste, there is an opportunity for cost savings by using reverse logistics. In the food industry, reverse logistics is responsible for returning packaging materials and pallets.  -Delgado Cortes Jaziel Antonio : In personal conclusion, seeing the increase in the amount of waste, returned or remanufactured products, and other reverse flows, these phenomena are generating a new problem, which years ago did not have so much importance or, if it had, its relevance was much less, Personally, I could observe more increase of this type of returns at the beginning of the pandemic, since online shopping grew exponentially, where packaging and packing are needed, and when not complying with certain characteristics or when the product was damaged because of not being able to observe it directly, the rate of returns grew. We can realize that in general nowadays, most of the stores have the reverse logistics service for the return of products as a fundamental part of their supply chain.

16. - Duarte Ortuño Victor : Today, beverage manufacturers are discovering the benefits of PET, which is gaining popularity for the packaging of products such as dairy products, liquids, juices. It is also in the beer market, which is traditionally preferred in glass bottles. As the focus on recycling and sustainability gains momentum around the world, more recycling points are established, and PET is transitioning from a source of landfill waste to a valuable resource that must be reprocessed, this product is safe, Flexible and fully recyclable, it can also help beverage producers reduce their carbon footprint and contribute to a more sustainable industry while increasing sales. Personal conclusions -Pérez Gómez Emilia Edith : Reverse logistics is increasingly present in the world. In a very competitive environment, many companies have realized the need to solve problems related to the reverse flow of their products in order to significantly reduce their costs. In addition, the importance of reverse logistics has also increased a lot due to sustainable development and environmental challenges that we must not ignore for any reason. Without forgetting that it can also represent other great opportunities for companies such as new business opportunities and initiatives of environmental quality. Examples: Outlets. They give products a second life that would have previously been destroyed, and they prevent accumulations in warehouses. IKEA. They have a program that allows customers to return plastics, furniture, light bulb, and even textiles – these are then re-sold in the store or recycled.

17. Conclusion By Team Reverse logistics has had a great impact in recent years in the world, with a double final objective: to try to obtain the maximum possible value from the returned products and to minimize the potential environmental impact of the elimination of these products. This logistics is the process of efficiently planning, implementing and controlling the flow of products and information related to them, from the point of consumption to the point of origin, with the purpose of recovering value or ensuring its correct disposal. The creation of reverse logistics strategies and considerations about the environmental impact of the disposal and recycling of products at the end of their useful life lead to a change in design criteria and in industrial processes. So it is very important to implement reverse logistics to make better decisions and contribute to sustainable development Examples: -Retailer Levi Strauss uses reverse logistics to improve sustainability in textiles. The business repurposes jeans or recovers and reprocesses the fibers into raw materials to make new jeans. By partnering with other companies for repurposing, Levi Strauss can produce reconstructed jeans at a higher price point. - Apple. Another great program comes from this tech-giant, they offer discounts on new products if you deliver an old product that can be used in training centres or used/recycled for parts.

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