Day 1 - Armenia - Presentation at conference Advancing Good Governance.pdf

Presentation given by Armenia at the SIGMA-GIZ joint event Advancing Good Governance in Public Administration Reform in the Eastern Partnership Countries, that took place 4-5 June 2024 in Brussels.

1. A joint initiative of the OECD and the EU, principally financed by the EU.
Unclassified - Non classifié
4-5 June 2024, Brussels
Advancing Good
Governance in Armenia
Initiatives within public sector reform

2. A joint initiative of the OECD and the EU, principally financed by the EU.
Unclassified - Non classifié
Goodgovernanceinthedigitalage
requiresdata-drivendecision-
making,co-designofpolicies,and
human-centeredservices,whichare
onlypossiblewiththetrustbetween
government,privatesector,and
citizens
•Public finance management
•Service delivery
•Open data
KEY REFORM AREAS FOSTERING
GOOD GOVERNANCE
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3. A joint initiative of the OECD and the EU, principally financed by the EU.
Unclassified - Non classifié
Transparent Public Finance Management
Participatory budgeting
at central level
Citizen’sbudget at
community level
➢Co-design of the budget
➢Public oversight
➢Four communities
➢AMD 500 million
allocated for 2024
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Accountable and
transparent procurement
➢New digital platform
➢NGO licensing to
oversee the process

4. A joint initiative of the OECD and the EU, principally financed by the EU.
Unclassified - Non classifié
Citizen-centered ServiceDelivery
Life events:a seamless sequence of high quality services & ‘de-sludging’ reforms
Sludge audits to build a shared transformation roadmap
Participatory service design: citizen lab
Service standards & cyber rules
Interagency collaboration culture
Mandatory experience scoring and open data dashboards
Decentralized service provision, state agencies retain their democratic mandate for service delivery,
using shared standards.
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5. A joint initiative of the OECD and the EU, principally financed by the EU.
Unclassified - Non classifié
hartak.am: Armenia’s national service gateway
Quick accessto
services >
Simple, clear
content, tested with
users >
Accessibleto all
user groups >
3 in 1 Child birth
service
< Based on new
service standards
< Result of a sludge
audit
< Provides a birth
certificate, clinic
registration & child
benefit payment in
under 2 minutes
< Result of
collaboration
between 4 state
bodies
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6. A joint initiative of the OECD and the EU, principally financed by the EU.
Unclassified - Non classifié
6
Open Data Initiative
New Law on Public Information to empower citizens with open
data
Development assistance digital platform to enhance ODI
effectiveness
Strategic management digital platform to monitor government
performance