Day 2 - Milos Djindic - WeBer and WB Experience.pdf

Presentation given by Milos Djindic at the SIGMA-GIZ joint event Advancing Good Governance in Public Administration Reform in the Eastern Partnership Countries, that took place 4-5 June 2024 in Brussels.

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www.par-monitor.org
Western Balkan Enablers for
Reforming Public Administrations –
WeBER 3.0
5 June 2024
Miloš Đinđić

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OUR GOAL &
PURPOSE
RATIONALE - Only by
empowering local non-state
actors and strengthening
participatory democracy at the
national and local level, can we
maintain pressure on the
governments to continue
implementing the inconvenient
reforms such as PAR even
post-accession
THE OVERAL GOAL -to further
empower civil society CSOs to
contribute to more transparent,
open, accountable, citizen-centric,
and thus more EU-compliant
administrations in the WB region.

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How it all started?
The idea was to strengthen civil
society participation in PAR by
monitoring progress, and
proposing new solutions based
on evidence and analysis
Public Administration Reform
(PAR) as one of the
fundamentals in EU accession
Principles of Public
Administration (2014, 2017,
2023)
•Common denominator for
PAR of WB countries
•Guideline towards EU
membership

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WHO WE ARE?

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WeBER Evolution
WeBER
WeBER 2.0 WeBER 3

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MAIN PRODUCTS &
RESOURCES SO FAR

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PAR Monitor
reports

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Platform for
citizens

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Western Balkan
Platform for PAR
Policy Dialogue

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PAR Resource Centre

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Citizen friendly videos

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WeBER Podcast
series

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Exploring new territories
Monitoring of mainstreaming PAR principles in policy sectors
AgricultureEnvironment Energy
E.g., POLICY DEVELOPMENT AND COORDINATION

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CORNERSTONE: PAR MONITOR

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APPROACH IN
BRIEF
Civil society monitoring of PAR in
the Western Balkans
6 PAR areas relying on SIGMA
Principles of PA as standards
Mixed-method approach focusing
on PAR domains that are citizen
facing – RENEWED!
Added value - exploring
perceptions and views of citizens,
civil servants and civil society
actors – MODIFIED!
6 WeBER compound indicator –
previously 23!
Three cycles done: 2017/18,
2019/20; 2021/2022
National PAR Monitor reports (6)
Western Balkan PAR Monitor (1)
New approach – a report per area!
PAR Scoreboard – Benchmarking
countries and comparing results
regionally

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PAR Monitor 2021/2022
Third cycle
Multi-year comparisons
PAR Monitor 2017/2018
Baseline monitoring
Initial indicator values
PAR Monitor 2019/2020
Second monitoring
Enabled first comparisons

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0
1
3
2
0
11
2
3
2 2
11
2
3
2 2
1
ALB BIH KS MKD MNE SRB
PAR Monitor 21/22PAR Monitor 19/20PAR Monitor 17/18
Materials and proceedings from Gov
sessions are still largely concealed
Main public informing tools are press
releases that succinctly, but at times
incompletely present decision and
deliberations
CSO remain convinced that governments in
the region engage in non-transparent
decision-making
EXAMPLE 1 -POLICY
DEVELOPMENT &
COORDINATION
LOW TRANSPARENCY OF GOV
DECISION-MAKING

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Easier to deal with administrations -52%,
less time needed to obtain a service -53%,
regional averages
Since the start of COVID, awareness of e-
services rising (67%, for 7pp), as well as their
utilisation (49%, for 10pp)
Options for feedback on services -45%
agreement, variations from 27% to 62%
EXAMPLE 2 -SERVICE
DELIVERY & DIGITAL
POSITIVE PUBLIC OPINION ON SERVICE
DELIVERY
4
3
5
4 4
5
4
3
4 4 4
5
3
1
4
3 3
4
ALB BIH KS MKD MNE SRB
PAR Monitor 21/22PAR Monitor 19/20PAR Monitor 17/18

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KEY TAKEAWAYS
MONITORING FINDINGS SO FAR
Best performance in Service Delivery
and Public Finance Management
Transparency & public involvement of
policy making not genuine
Key statistics on civil service is largely
unavailable to the public
Access to public documents between
progress and regress
Positive examples in involving CSOs in
PAR agenda development
LESSONS LEARNED
Focus on what matters -do not get
overwhelmed
“We are always late” problem –adapt
Find your own angle/niche –we do not copy
Communicate clearly your position and
purpose –cases of good cooperation with
gov’t
Peer pressure -benchmarking is a powerful
tool
Build coalitions, find partners

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THANK YOU!
[email protected]