DBA Practices in Global Delivery Center

DBA Activity

1. DBA Practice – our journey so far! 2008 : Started with 1 client and 1 DBA 2018 : We had 10 clients and 8 DBA members and supporting 24/7 - 3 Shifts diligently In our support matrices – Currently -We are taking requests from multiple customers and accommodating all variabilities to ensure that the deliverables are delivered timely, effectively and seamlessly. We are improving and scaling our technical strength continuously by improving our existing processes and work style – we are resilient and flexible in good approaches and best practices. Self motivation is our key strength. We are aiming high ambitiously by our improved turn around time – our core values are helping us to develop new mile stones and making new peaks.

2. DBA Support & Services performed from GDC Critical EBS & Database Support. Team have performed various successful Release EBS upgrades. Currently GDC-DBA working on AFC Upgrade (EBS 11i + 9i db  EBS R12.2.11 + 19c db ) Implement ERP / database high availability solutions Implement Database Governance & Security standards Database Upgrades Database and EBS application clone weekly and monthly frequencies. Migration both Cross platform and database versions on daily basis. Database Performance standardization ERP third-party integrations Backup / Recovery Management Database/Application Patching and Impact analysis . Database Security management Database Space Management Database Security Audits Performance and SQL statement tuning Functional/bug patching SSO integration, SOA gateway configuration to EBS. Full environment documentation Code migration/promotion Monthly/Quarterly/Yearly Maintenance

3. Future Plan and adaptability for new technologies: With planning and forecasting – we are continuously working to improve remote support by rigorous technical planning to accommodate new arrival clients. Focus is on resource planning and augmentation depending on the work load and its skillful practices requirements. We need to improve skills for technologies like Cloud and Big Data. We need to get involved in best practices strategies for all our clients by making more participations in clients meetings. Knowing your customers and knowing their ongoing pain areas always give opportunities to strengthen existing bond and groom it further to new heights by solving their technical issues timely and seamlessly. We need to triumph all sorts of fears and issues coming surprisingly in any turbulent circumstances and show our technical strength and win hearts that is we are aiming at. By incorporating internal training and vital technical documentation of configuration and implementation of tech stacks done on each client – we can prepare our team members and help them raise their confidence to deal technical challenges we often face in our shift. Focus is on reducing the dependence on any one individual which ensure continuity during unplanned staffing absence, turn around etc.