Decision Making lecture slides on principles of management

Principles of management

1. Decision Making Steps & Process

2. Learning Objectives Internally / externally you should make decisions to solve a problem at any cost. There should be a systematic procedure to solve problems with help of decision making process. Describe how critical thinking skills are used in decision making. State how decisions relate to problem solving

3. The Process of M aking Decisions Decision-Making Process - The logical, stepwise approach that is used to make a choice between options, to solve a problem, or to resolve a dilemma

4. The Process of Making Decisions

5. The Process of Making Decisions Problem Identification - Act of finding a problem and acknowledging that it exists. - Problem - A difference between what is and what should be. - ex: nutrient analysis s/w in clinical nutrition dept needs upgrade. Establish Decision Making Criteria - determine which factors will have the most relevance in solving a given problem. - ex: list required and desired specs for nutrient analysis s/w.

6. The Process of Making Decisions Weigh Decision Making Criteria - assigning each established criterion a ranking in terms of importance to the decision that is to be made.

7. The Process of Making Decisions Identify the alternatives - Act of determining different options available to solve the problem at hand. - Ex: research available software packages. Analyzing the alternatives - the process of comparing & examining the alternatives available by measuring them against the same stds , using only relevant criteria.

8. The Process of Making Decisions Making the Decision - Involves choosing which alternative(s) will best solve the problem based on analysis that has been done. - ex: choose s/w package to purchase (option C) Implementing the Decision - the act of carrying out the decision that has been made. Involves communicating exactly what is to happen based on the decision. - ex: purchase and install the s/w, train dieticians to use it, enter data, etc.

9. The Process of Making Decisions Evaluation - receiving feedback about the decision that has been implemented. - was it effective, efficient, appropriate and adequate? - ex: did the s/w upgrade improve efficiency, quality patient service, etc.?