Deming’s 14 Points for Management

Deming’s 14 Points for Management

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1. Deming’s 14 Points for Management

2. What is quality? A product that conforms to a set of standards A product that meets consumer wants and needs

3. Why the 14 Points for Management? t o improve the effectiveness of a business or organization provides a framework to developing knowledge in the workplace and can be used to guide long term business plans and aims it is a philosophical code for management

4. Create   constancy of purpose for improvement of product and service inspire the workers to stay competitive r emind workers of the importance of stability in jobs and new opportunities which may come up in later stages induce a sense of purpose in producing quality products to become competitive and to stay in business, and to provide jobs Essence is customer orientation – meeting their needs and wants

5. Adopt the new philosophy to accept new philosophies according to the market trends and technology revolutions awaken to the challenge, must learn their responsibilities, and take on leadership for change “Higher quality costs less, not more .” && Focus on the customer, not the competition

6. Cease   dependence on mass inspection infuse quality at the beginning itself with  production quality control , as this will ensure no raw materials are wasted for the sake of quality by building quality into the product in the first place

7. End   the practice of awarding business on price tag alone minimize total cost by moving towards a single supplier for any item, on trust long-term relationship of loyalty and trust

8. Constantly and forever improve   the system of production and service Enterprise systems and services must keep growing indefinitely in order to catch up with the competitive market improve quality and productivity can constantly decrease costs

9. Institute   modern methods of training on the job giving training sessions will drastically improve the quality of the person and directly it helps in better product quality performance

10. Institute   modern methods of supervision A company can display stunning growth if potential leaders are identified and encouraged supervision should be to help people and machines and gadgets to do a better job

11. Drive   out fear fearful impression in the employees does not give more quality and productivity to work everyone may work effectively for the company

12. Break   down   barriers between staff areas The workers in design, sales, and production must work together to face problems and resolve them, which takes the company to better  quality assurance management  and also other profit with better planning work as a team to foresee problems of production

13. Eliminate slogans, exhortations, and targets for the work force Slogans or exhortations call for more quantity in production than focusing on  quality eliminate quotas and substitute leadership

14. Eliminate work standards and numerical quotas This focuses on quantity rather than quality of product

15. Remove   barriers that hinder the hourly worker Supervisor responsibility must be focused on quality, not numbers. Abolish annual or merit rating. t he responsibility of supervisors must be changed from sheer numbers to quality

16. Institute   a vigorous program of education and training A person must grow after joining a company, and letting them learn new technology and techniques will increase employee longevity.

17. Create   a situation in top management that will push every day on the above points Just like products and services, every employee in a company must work to accomplish the transformation. transformation is everybody's job

18. ACTIVITY Polar Opposites Quiz Jeopardy

19. Assignment Read Juran’s Triology