Develop BUSINESS CONVERSATION SKILLS .pptx

How to develop business conversation skill

1. HOW TO DEVELOP BUSINESS CONVERSATION SKILLS POOJA Malik

2. THE NEED OF CONVERSATION SKILLS The one way to ensure success in social settings, relationships and business is to be a great listener and to master conversation skills. It promotes an image of self confidence, intelligence and wittiness. A method of self expression and interaction. Building credibility and trust.

3. TYPES OF CONVERSATION 1- Chat 2- Tete-a-Tete 3- Dialogue 4- Communion

4. TO BE A GOOD SPEAKER, IT IS NECESSARY TO BE A GOOD LISTENER DON’T TRY TO DOMAIN IN CONVERSATION. GIVE ANOTHER PERSONS CHANCE TO SPEAK.

5. ESSENTIALS OF BUSINESS CONVERSATION Conversation must be about the issues that matter most. It should be collective and public. It should be structured. It should allow employees to be honest. Tone of voice.

6. CONVERSATION MANAGEMENT Involve everyone. Arouse and sustain interest. Engage in active listening. Use verbal cues appropriately. Cues and clues.

7. STRESSFUL CONVERSATION CONTROL Clarity Neutrality Temperance

8. ARGUMENTATIVE CONVERSATION CONTROL You respect their point of view but disagree. You don’t wish to continue discussing because it is personal or volatile. You should re-evaluate your point of view.

9. TELEPHONIC CONVERSATION Avoid lengthy conversation. Do not talk too fast or too slow. The tone of speech is very important. Understand the design of instrument and utilize it for maximum effectiveness.

10. APPLY THE 3 C Care Courtesy Consideration And work on vocabulary, sequential sharing of ideas.

11. CONVERSATION MEANS GIVE AND TAKE AND NOT SIMPLY ASKING QUESTION.

12. THANK YOU