Developing Effective Listening Skills.pptx

yu

1. Developing Effective Listening Skills Dr Sadiya Jalal Dr Sheetal Lalotra Dr Jaidev Bishnoi

2. OVERVIEW INTRODUCTION (definition) LISTENING VS. HEARING LISTENING PROCESS BARRIERS TO LISTENING AND STRATEGIES TO OVERCOME THEM NOTE TAKING

3. DEFINITION 20XX presentation title 3 Listening is a significant communication skill that goes beyond simply hearing words. It involves actively receiving, interpreting, and processing spoken and nonverbal information to understand the intended message.

4. Listening vs. Hearing A clear distinction should be made between listening and hearing. Hearing happens automatically as it is an involuntary physical act. It does not require the conscious involvement of the listener. When you move on a railway platform, you hear several voices. You do not listen to them. Suddenly there is an announcement on the public speaker and we listen to it. When we listen, we pay conscious attention to what is being said. 20XX presentation title 4

5. Hearing: Involuntary Happens automatically Passive Process A one way process. Hearing does not necessarily require conscious effort or intention. Listening: Voluntary Requires conscious efforts Active Process A two-way interactive process. Good listening also involves encouraging the other person to speak by being sensitive to their thoughts and emotions. 20XX presentation title 5 LISTENING VS.HEARING

6. LISTENING PROCESS Hearing: The First Stage Understanding: Interpreting the Message Remembering: Retaining Information Evaluating: Critical Assessment Responding: Providing Feedback 20XX presentation title 6

7. Ten Thumb Rules for Good Listening Stop Talking Stop Thinking Remove Distractions Do not let your mind wander Put Speaker at ease Do not Pre-judge Be Patient Don’t be angry Empathize with the Speaker Look for Non-verbal cues Take Notes 20XX presentation title 7

8. BARRIERS TO EFFECTIVE LISTENING Internal barriers (prejudices, lack of focus, emotional state) External barriers (noise, distractions) Technological barriers (glitches, poor connection) 20XX presentation title 8

9. NOTE-TAKING While listening to a lecture or a talk, or to a team member during a group discussion or meeting, one needs to remember the information so that it can be used in some other form. It is better not to trust only one’s memory, and one should take notes while listening. Taking notes helps one to understand the points clearly and keep a record for future reference. Even if the facts are easy to remember, they should be jotted down for clarity 20XX presentation title 9

10. Note-taking (Definition) Note taking may be defined as the process of writing down quickly, briefly, and clearly the important points of a lecture, speech, presentation, or any structured verbal message. It involves summarizing and paraphrasing the verbal message. 20XX presentation title 10

11. Techniques of Note-taking It is important that you avoid writing down everything you hear. You have to carefully filter the information that you receive and adopt a strategy that enables you to understand the lecture quickly and make appropriate notes. Effective note-taking strategies are essential. Note taking includes four simple steps, i.e., listening, filtering, paraphrasing, and noting. 20XX presentation title 11

12. Listening in Note-taking Follow the 10 thumb rules for good listening and apply active listening techniques for better comprehension. Recognise key terms related to the subject/topic of the lecture. Recognise function of stress and intonation to signal information structure. Recognise function of non-verbal cues as markers of emphasis and attitude. Interpret the oral message with reference to oral conventions followed by the speaker. 20XX presentation title 12

13. Filter Do not try to write everything. Filter the information received. Concentrate on verbal signposts to recognise the organisation and main points in an oral message. Identify relationships among units within the speech (i.e., main points, supporting points, minor points, generalisations , hypotheses, illustrations, and so on). Look out for key phrases and signal words. Identify the role of discourse markers. Identify the main points. 20XX presentation title 13

14. Paraphrasing After identifying the core information, rephrase suitably. Use appropriate words and phrases to express the central idea, main points, and main supporting details. Do not use full sentences. 20XX presentation title 14

15. Noting After restructuring and rephrasing the core information, jot them down. Use headings and sub headings Use numerals and numbers for sequencing Use appropriate reduction techniques such as abbreviations and symbols to save time. Use note cards or notebooks to record notes. 20XX presentation title 15

16. thank you + Activity (TED talk and note taking )