Difference between Process and Procedure

Procedure are task driven where process are activities driven

1. PROCESS IMPROVEMENT
I Saroj Behera I Process & System I

2. What is “Process”
What need to be done and which role are
involved.
A process is not a “High Level Flowchart”

3. Procedure
Its define “ how to do the task” and usually
applies to a “ single role”

Procedure
Are supported by
People (Knowledge & Skills) & Technology

4. Procedure Vs Process
Procedure
•Driven by completion of the
task
•are implemented
•focus on satisfying the rules
•cause people to take
actions
Process
•Driven by achievement of a
desired outcome
•are operated
•focus on satisfying the

customer
•cause things to happen

5. Why “Process & Procedure”
Is process important for the business goals ?
Is there only one person who knows how to do
task?
Do many people perform the task, but one way is
preferred?
If yes ,then you NEED “ process”

6. Benefits of “Process”
•Improves communication & understanding
•Aids in the planning & execution of plans
•Helps for analysis of organization –wide
process

7. Components of
Process & Procedure
•Name of Process/Procedure
•Purpose/Objective
•Owner
•Input & output required
•Role & Activities
•Method & tools
•Measurement & analysis
•Training & Improvement

8. Process measurement
Wherever possible, quantitative process data
should be collected

9. Process change
•Involves making modifications to existing
processes.
•This may involve:
–Introducing new practices, methods or processes;
–Changing the ordering of process activities;
–Introducing or removing deliverables;
–Introducing new roles or responsibilities.
•Change should be driven by measurable goals.

10. Process change stages
•Improvement identification.
•Improvement prioritization.
•Process change introduction.
•Process change training.
•Change tuning.