Do’s and Don’ts of Convenience Store Loyalty Programs What Works and What Backfires.pdf

Discover what makes convenience store loyalty programs succeed or fail. Learn key strategies, common pitfalls, and how to boost customer retention.

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1. Don’t Overcomplicate
the Process
Don’t Neglect Staff
Training
Don’t Undervalue Your
Rewards
Don’t Overlook Mobile
Accessibility
Do Make It Easy to Join
& Use
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Do Offer Rewards That
Actually Move Product
Do Communicate Like
a Human, Not a
Corporation
Do Use Tiered Rewards
(But Keep It Simple)DO’S AND DON’TS OF CONVENIENCE STORE LOYALTY
PROGRAMS: WHAT WORKS AND WHAT BACKFIRES
DO’S DON’TS
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