Duty of Care in a daily business context

In the world of business travel each time an employee travels, he or she is exposed to a range of personal health, safety and security risks. At the same time, legal trends continue to shift the burden of these risks onto employers. Here are some tips on how to deal with 'Duty of Care'.

1. DUTY OF CARE
in a daily business context

2. WHAT IS DUTY OF CARE IN
A DAILY BUSINESS CONTEXT?
▪ A company has the responsibility to
take good care of its employees
▪ This is both a moral and legal obligation

3. THIS DUTY APPLIES EVEN MORE IF
THE EMPLOYEE GOES ABROAD
▪  There are always risks when travelling
▪ In business travel, employees are potentially exposed to a
range of personal health, safety and security risks, whilst
legal trends shift the burden of these risks onto employers.

4. I am managing a
company with frequent
travellers. Am I doing
enough to assist my
travellers before, during
and after their trip?
I want to
feel safe when I travel for
business. How do I know
what to do and not to do in
my destination country?

Has my employer planned
any assistance if a security
crisis occurs while I am on
a business trip?

5. MOST THREATENING RISKS
▪ Car accidents
Allow for the traveller to fly in one day before the
meeting, or does he or she need to drive after a
long-haul flight?
▪ Diseases (e.g. malaria)
Are employees given sufficient notice that they
will be travelling to regions for which vaccinations
are necessary?
▪ Cardiovascular accidents
How healthy are the employees you are sending
abroad?

6. ▪ Unsafe areas
More and more business in previously unknown
areas with emerging economies
▪ Terrorism
Countries that were previously regarded as safe
are now no longer safe
▪ Epidemics
Unknown viruses pop up from nowhere
▪ Climate
The climate is increasingly unpredictable
NEW RISKS

7. Protection against:
▪ Sexual harassment
▪ Theft
▪ Health problems
(e.g. Stroke due to stress at work)
▪ Physical damage by third parties
▪ Terrorism
▪ Tropical diseases
THIS IS ALSO
DUTY OF CARE

8. ▪ Safety in the workplace = a priority
▪ And why not on business trips?
→ Turn the theory into practice
DUTY OF CARE FROM A
TRAVELLER’S PERSPECTIVE

9. One quarter of
organisations do not
have any traveller risk
management strategy 26%
Lack of Travel Risk
Management
Strategy
DUTY OF CARE FROM
A TRAVELLER’S PERSPECTIVE

10. 91% of travel managers
say they see duty of
care of travellers as
part of their role 91%
Duty of care of travellers
is part of the travel
manager’s role
DUTY OF CARE FROM
A TRAVELLER’S PERSPECTIVE

11. 48%
Yes, we have a
Travel Risk Policy
26%
No, we don’t
have a formal
Travel Risk Policy
26%
I don’t know
DOES YOUR COMPANY
HAVE A TRAVEL RISK POLICY?
= interesting opportunity for travel management companies
▪  Companies need expertise and support.
▪  To provide their employees with the necessary assistance to keep them safe

12. 48%
Yes, I received
travel risk info
83%
The received info
was useful
12%
I received
personalised information
On your recent trip, did you receive any travel risk
briefing information before you commenced your
trip and was it useful?
On your recent trip, did you
receive any travel risk briefing
information before you com-
menced your trip and was it
useful?

13. 79%

Yes, I agree, but with
some level of
personal control
21%
No, I would inform my
employer/agency
when needed
Would it be useful for your employer or travel agency
to automatically locate you in times of emergency?

14. What solutions can AXA Assistance offer?
▪  Reliable tracking
▪  Preparation of travellers
Other solutions for an effective travel risk management strategy
▪  Timely, accurate & targeted communication
▪  Formalise the travel risk policy
▪  Communicate the plan throughout the organisation
EFFECTIVE TRAVEL
RISK MANAGEMENT STRATEGY

15. A good Travel Risk Management Policy
includes measures and do’s and
don’ts, not only during the trip, but also
before and after
TRAVEL RISK STRATEGY

16. Prepare
▪  Intelligence and tools to prepare employees
Assess
▪  One knowledge base for a better understanding of the situation
Respond
▪  Reactions in line with the organisation’s procedures
▪  Crisis management in the event of evacuation or repatriation
TRAVEL RISK STRATEGY

17. A good solution to execute
an intelligent response
is a combination of
▪  Risk Intelligence
▪  Medical Assistance
▪  Security Response
WHAT SOLUTION CAN
AXA ASSISTANCE OFFER?
TRAVELLER/EXPAT/EMPLOYER/HEADQUARTERS

18. AXA ASSISTANCE ADVICE
1. COMMUNICATE
2. TRUST
3. COOPERATE
4. NETWORK

19. 1. COMMUNICATE
▪  Make some noise!
▪  Do not just set rules and make arrangements,
also communicate them to the travellers
▪  Do not just buy the right services, the staff needs
to be aware of exactly what to do
▪  Make rules and regulations easily accessible
AXA ASSISTANCE ADVICE

20. AXA ASSISTANCE ADVICE
2. TRUST
▪  Know who you can trust
▪  Only rely on assistance providers with a proven
track record to guarantee the best decisions for
the travellers in need of assistance
▪  AXA Assistance has established a partnership
with iJET, a leading integrated risk management
firm, focused on empowering clients with the best
intelligence and insights available to operate
globally with confidence. We have a common
commercial and operational approach, and share
offices in many cities around the globe

21. 3. COOPERATE
▪  Avoid having silo operations
▪ Set up a seemless cooperation between medical and
security assistance providers
▪  Over 50% of corporate travellers would consider
taking legal action in the event that an emergency
was mishandled, so there is no room for mistakes
AXA Assistance advice
AXA ASSISTANCE ADVICE

22. 4. NETWORK
▪  Make sure your medical and security providers
are able to prove they have an established
network of relationships with:
▪ International emergency providers
▪ Local emergency providers
▪ Air ambulance companies
AXA ASSISTANCE ADVICE

23. AXA Assistance offers organisations the opportunity to add
additional services to their existing service or product range.
AXA Assistance is one of the market
leaders in the field of emergency assistance (for vehicles,
homes and travel assistance), health assistance and comfort
services such as lifestyle & concierge services.
Want to know more?
www.axa-assistance.be/thinktank

pp 9-13: Data Source: Mantic Point Business Traveller Risk Survey