E logistics

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1. E-Logistics

2. Agenda Definition Logistics E-logistics Evolution of IT in the Field of Supply Chain Communication Improvement Data Integration Process involved in E-Logistics (B2C Example) Case Study Haier Corp. E-Logistic system Implementation

3. supply Chain Systems Roadways Customer’s Warehouse Customer (Retailer) Supplier Roadways Roadways Customs Agent Port Ocean liner Airways Road + Rail RDC Consumer Home Plant

4. Logistics Council of Logistics Management (CLM) definition: “Logistics is that part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point-of-origin to the point-of-consumption in order to meet customers’ requirements”

5. E-Logistics E-Logistics is a Dynamic set of communication computing and collaborative technologies that transform key logistical processes to be customer centric by sharing data , Knowledge and information with Supply chain partners . Ultimate objective of E-Logistics is to deliver right products in right quantities at right place and time to the right Customer .

6. Traditional approach Material and Information flow Information flow Material flow Raw Materials Key Supplier Manufacturer Distributor Outlet Retail Consumer

7. Information Technology Evolution Part-1 Communication Plays important role in information flow Key Supplier Distributor Outlet Retail Manufacturer Raw Materials Consumer Information flow Material flow

8. Information Technology Evolution Part-2 Information Integration Material flow Information repository Key Supplier Distributor Outlet Retail Manufacturer Raw Materials Consumer

9. Communication + Information Integration Manufacturer Salesman Supplier Retailer Courier Distributor Banks Warehousing Customs Data feeds to internal applications system Order tracking Performance reports Interactive alerts and notification E-mail e-Logistics INTEGRATED BUSINESS APPLICATION SYSTEM

10. Faster order Fulfillment process Changes in technology drive the fulfillment processes faster seconds or minutes ERP Packaged Application Public Internet E-Commerce Integration Software Consumer E-Catalogs, E-Procurement, Messaging, EDI, E-Payments, Interactive Apps. E-Logistic Warehouse Courier Manufacturer Retailer Available to promise E - file transfer / EDI days or weeks

11. Processes involved e-logistics(B2C) 1 – Method of payment 2 – Check product availability 3 – Arrange shipments 4 – Insurance 5 – Replenishment 6 – Contact with customers 7 – Returns

12. Arrange a method of payment. Possible payment methods: At the time of order: e-payment (e.g. PayPal), credit card At the time of delivery: COD For electronic payments, a system of verification of payment is needed before shipping

13. Check product availability If possible, inform customer of availability before order is placed. If out of stock or the product will take time to manufacture, inform customer of the delay.

14. Arrange shipments Electronic shipping – quick and immediate Physical product – determine best shipping method for level of service It is the biggest activity (labor, energy, money, etc.) for E-Logistics

15. Insurance This option needs to be available for customers since product can be lost or damaged in the shipping process.

16. Replenishment This is an overview step. It should be examining all aspects of physical inventory at a location and reordering as needed: Product – product sitting on shelves or material to manufacture product Non-product – shipping materials, parts for machines in process, items that are part of the shipping process (scanners, totes, carts, etc.)

17. Contact with customer With an invisible process (back-door operations), the customer needs to be informed as much as possible. Most common types of communication: Order confirmation Payment success Shipping confirmation Tracking information Any problems in the process

18. Returns The flow of product from customer back to the vendor is called reverse logistics. Possible reasons for customers to return or exchange product: Damaged Doesn’t work Don’t like it Wrong product/type/color

19. Case Study E-Logistic System for Haier Logistic Corporation Step1:Framework Construction As is Analysis and Pros and Cons of E-logistic system are discussed Step2:Function Integration Moving to a MRP tool Step3:Internal supply chain Integration SCP and ERP Implementation and Introduction of EDI Step4:External supply chain Integration Using processes like VMI Step5:Dynamic Alliance of integrated supply chain(Intranet/Internet)

20. Structure of HLC E-Logistic System

21. Haier 360 Degree Solution

22. Advantages of E-Logistics e-Logistics Transportation Documentation Performance Monitoring Capacity and Load Matching Transportation Optimization Real-Time Decision Support Exception-Based Status Alerts Shipper/Receiver/ Fulfillment Provider Connections Wireless Updates Track and Trace

23. Summary Use of Technology in the Traditional Methods of Business has given birth to E-Logistics Consumer Fulfillment rate has increased because of E logistics. Transparency in the Business has improved Need to analyze and also the ability to analyze the Business has improved because of use of technology.

24. References Utilizing e-logistics Paper Lulea University of Technology en. wikipedia .org/ wiki / Logistics r0.unctad.org/ecommerce/ event_docs / curacao /bayles. pdf portal.acm.org/ citation.cfm?id =1089626 www.emeraldinsight.com/journals.htm

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