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FOREWORD
Paul Harmon has a knack for writing clearly about topics that other people tend to
obfuscate. Whether the topic is expert systems, e-business, or process management, he
cuts through needless complexity and uses clear terminology to get the relevant points
across. In this book, of course, he has focused on process management and associated
technologies. There are unfortunately many possibilities for obfuscation in this topic
area. Other people might confuse the technologies with the actual business change
involved in process management, but not Harmon. He is always careful, for example, to
note that “BPM” means business process management, and “BPMS” means systems that
help accomplish BPM. If only that other writers and speakers on these topics were so
careful.
In this regard and in many other ways, BPM is a model of clarity. All books on BPM
should be this clear. In fact, all books about how to manage anything should be this clear.
Process management should be treated—as it is in these pages—as one of the basic prin-
ciples of contemporary management, rather than anything exotic or esoteric.
Why is an extremely clear approach to process management particularly important?
One reason is that process management has been somewhat faddish in the past. As a
management topic it has been a bit immature, coming in and out of fashion over time.
For some reason managers and firms have often latched onto the more fashionable,
short-term elements of the approach instead of the more timeless ones. There have been
multiple flavors or different religions of the movement, including Total Quality Manage-
ment, Reengineering, Six Sigma, Lean, and so forth.
Each decade seems to see the rise of a new flavor, although as Harmon describes, many
of the underlying principles are similar. Perhaps the excitement of a “new” approach (or
at least a new combination of previous ideas with a new name) is necessary to get people
excited, but there is a downside to this approach. The problem is that devotees of a new
process religion become bored as rapidly as they were converted. Basic BPM may not be
new or sexy, but it is clearly necessary. Perhaps it should be adopted whether it is sexy or
not, and then perhaps it will persist over the long term without cycles or fads. This book
goes a long way toward advancing that perspective on processes.
It is also apparent that process management, as it has changed over time, is a synthetic
discipline. Each new process management approach has built on previous foundations,
and added one or more new elements. This book, I am happy to note, also takes a syn-
thetic, broad approach to process management. Ideally, an organization would be able to
draw upon all of the elements or tools available to meet the process management needs
of any individual project. Harmon provides a methodology for process management