Effective public dealing

1. Effective Public DealingEffective Public Dealing
Hammad SiddiquiHammad Siddiqui
[email protected]@gmail.com

2. Key……..Key……..
It is essential to know your public It is essential to know your public
(people around you)(people around you)

3. Lead don’t be led Lead don’t be led
Keep your coolKeep your cool
Think how Think how dependentdependent they are they are
Push them into Push them into difficult decision makingdifficult decision making
situationssituations
Apply the Apply the SAPSAP Rules Rules
Support – Appreciate – PamperSupport – Appreciate – Pamper

4. There are either……There are either……
““Easy People”Easy People”
OrOr
““Difficult People”Difficult People”

5. CCharacteristics of haracteristics of “Difficult”“Difficult”
PeoplePeople
Unreasonably StubbornUnreasonably Stubborn
Unreasonably ArgumentativeUnreasonably Argumentative
RigidRigid
Disrespectful of ideas of othersDisrespectful of ideas of others
Closed-MindedClosed-Minded
Overly SensitiveOverly Sensitive
SelfishSelfish
Responding Emotionally “Non-responsible” (bad Faith)Responding Emotionally “Non-responsible” (bad Faith)
UnforgivingUnforgiving
MeanMean
BitterBitter
AuthoritarianAuthoritarian
CriticalCritical

6. Characteristics of Characteristics of “Easy”“Easy” People People
Good ListenerGood Listener
Non-JudgmentalNon-Judgmental
ThoughtfulThoughtful
PatientPatient
Not Easily HurtNot Easily Hurt
CalmCalm
Non-CriticalNon-Critical
UnderstandingUnderstanding
Doesn’t Jump to ConclusionsDoesn’t Jump to Conclusions
ApproachableApproachable
ForgivingForgiving

7. Basic Public Dealing Techniques Basic Public Dealing Techniques
Do not over-reactDo not over-react
Hold realistic expectationsHold realistic expectations
Do not try to change a difficult personDo not try to change a difficult person
Do not enter into avoidable confrontation Do not enter into avoidable confrontation

8. If you have to Confront !If you have to Confront !
Do itDo it privately privately, not publicly, not publicly
Do it as Do it as soonsoon as possible as possible
Speak to Speak to one issueone issue at a time at a time
Once you've make a point Once you've make a point don't keep repeatingdon't keep repeating
Do not interrupt, Do not interrupt, listen carefullylisten carefully
Deal only with Deal only with behaviorsbehaviors
Present Present criticisms as suggestionscriticisms as suggestions or or questionsquestions if if
possiblepossible
Don't Don't apologizeapologize for the confrontation for the confrontation
Don't forget the Don't forget the complimentscompliments

9. Your views are welcome Your views are welcome
[email protected]@gmail.com