Effective Safety Communication.pptx......

Effective Safety Communication.pptx......

1. PPT-092-01 Effective Communication 1 Bureau of Workers’ Compensation PA Training for Health & Safety (PATHS)

2. PPT-092-01 2 Communication Plan The elements of an effective communication plan should include a clearly defined: Receiver Message Communication process Timeframe Evaluative process

3. Communication Process PPT-092-01 3

4. Communications Process PPT-092-01 4 Message/ Sender Medium Receiver Experience Verbal/non- Experience Attitudes written Attitudes Skills Email Skills Perceptions Web Perceptions Pictures

5. Communication Process PPT-092-01 Input Feedback Personality/Style Climate View of others/self Complainant’s behavior Communication skills How well you handle feedback 5

6. PPT-092-01 6 Four Important Realities: Communication is the main way we exchange idea, needs and beliefs and get things done. Miscommunication is more prevalent than good communication. Communication is more psychological than anything; “how” you say something accounts for 80% of the meaning and impact. The best way to get good results in anything is to improve your style of communication. Realities of Communication

7. PPT-092-01 Why it Matters… Failure to communicate safety information effectively can have serious negative consequences: Incidents, injuries, and illness Lost workdays Reduced productivity and delays Risk-taking by employees Inability to comply with regulations Higher workers’ compensation and health insurance costs Effective Communication 7

8. PPT-092-01 8 The main objective of any workplace safety communication or program is to change behavior. ??? How does a safety committee change attitudes toward safety or improve the way people work? Safety Communication

9. PPT-092-01 9 Betari Box Model MY ATTITUDE AFFECTS MY BEHAVIOR AFFECTS YOUR ATTITUDE AFFECTS YOUR BEHAVIOR AFFECTS

10. PPT-092-01 10 Attitudes Awareness Action Accountability The A’s of safety Acknowledge Assist Appreciate Approve

11. PPT-092-01 11 A mind set An attitude Safety messages must be designed into every aspect of the company Must be the company’s vision – a value for all employees Safety Culture

12. PPT-092-01 12 Attitudes Communication Competing Priorities Employee Buy-In Creating Safety Awareness Challenges

13. PPT-092-01 13 Four separate groups of workers seek information differently based on their perceived risk: Responsive individuals Avoidant individuals Proactive individuals Indifferent individuals Communication Process

14. PPT-092-01 14 It won’t happen to me! I’ve been doing this job for 15 years … I’m CAREFUL! I don’t want to get (someone) in trouble! Communication Process

15. PPT-092-01 15 Convey your ideas Discuss concerns or objections Share important criteria and priorities Indicate how change will benefit this individual Present solutions that contain your priorities and those of the individual you are influencing Communication

16. PPT-092-01 16 Effective communication increases motivation The more people a “communication” goes through, the more distorted it becomes Effective communication reaches the heart as well as the mind Use it or lose it Communication Process

17. PPT-092-01 17 “The danger in communication is the illusion that it has been accomplished.” - George Bernard Shaw Communication

18. PPT-092-01 18 Even the most seasoned has trouble coping with the ambiguities. The struggle to understand is carried out relentlessly by the most conscientious. Understanding What is Said

19. PPT-092-01 19 “Nothing is so simple it cannot be misunderstood.” - Freeman Teague Communication Process

20. PPT-092-01 20 Interactive 2. Informative 3. Positive 4. Productive Keys to Communication

21. PPT-092-01 21 How to Communicate Workplace Safety Messages: Plan your safety messages like a mini advertising campaign Get personal Consistent, clear messaging (includes branding) The consequences of poor safety Multiple message placement Safety Messages

22. PPT-092-01 22 How to get employees engaged in your workplace safety message Watching it (training videos) Hearing it (discussion and feedback on safety issues) Reading it (posters, email, newsletter) Safety Messages

23. PPT-092-01 23 Use more Visuals Tell Stories Lead by Values Use Positive Language Involve Senior Management Keep it Simple Ask more why Questions Communication Tips

24. PPT-092-01 24 Employee suggestions Wellness programs Workplace Violence Incident Investigations Emergency Preparedness Ergonomics Back Safety Fire Safety Electrical Safety Slips, Trips and Falls Safety Communication

25. PPT-092-01 25 Objectives should be: SMART S S pecific M M easurable A A ttainable R R elevant T T ime-bound Communication Objectives

26. PPT-092-01 26 Consideration to the prevention of injury to self and coworkers Continual improvement is the goal Involvement and thinking of all people in the safety process Safety Culture

27. PPT-092-01 Getting the Message Across Decide what your messages will be. Understand clearly whom the message is for. Consider using several different ways to communicate the same message. Select the best option for your audience. 27

28. PPT-092-01 Consider who should deliver it, and what credibility they have – a good message badly delivered is lost. Consider whether the communication was effective. Plan your method of evaluating success before delivering the communication activity. To communicate effectively, keep it simple. Getting the Message Across 28

29. PPT-092-01 29 The secret to developing highly successful safety communication is to use marketing-based tactics. Treating safety messages as a mini-marketing campaign will provide better safety performance, communication and camaraderie in the workplace. Effective Safety Messages

30. Contact Information PPT-092-01 30 Health & Safety Training Specialists 1171 South Cameron Street, Room 324 Harrisburg, PA 17104-2501 [phone] [email protected] Like us on Facebook! - https://www.facebook.com/BWCPATHS

31. Questions PPT-092-01 ????? Questions & Answers 31