Eleanor-Roper-Resume

1. Eleanor Roper
604-754-3340/ [email protected]
I am a vibrant and dedicated person who is motivated by making a difference to the lives of others. I have strong
program, volunteer management, event organisation and communication skills with a confident and natural approach
to teamwork which facilitates a healthy working attitude.
With 4 years experience working for International and London based not-for-profit organisations which provide
sustainable change on issues surrounding youth unemployment, social integration, poverty, education and community
development. I am now in pursuit of a new position with intellectually stimulating career development.
Qualifications Year Grade
First Aid Certified- London, St John’s Ambulance 2014 Pass
TEFL-CELTA- International House, London 2009 Pass
BA (Hons) Degree- Visual Culture- Brighton University 2008 2.1
A Levels- Art AVCE and English Language- Esher College 2004 A, B/ C
Employment and skills
Senior HeadStart Assistant Manager, The Challenge, London Waterloo, (January 2014- July 2016)
HeadStart is a volunteering programme which addresses the challenges of social segregation and youth employability
in the capital. Delivered by The Challenge and Team London, HeadStart offers diverse groups of 16-18 year-olds the
opportunity to develop their employability skills through volunteering and professional workshops, and then rewards
their social action with interviews for paid work with partner businesses: Starbucks, New Look, Lloyds Banking Group
and Bloomberg.
·Two promotions from Assistant Manager to Senior Assistant Manager to Marketing and Communications
Senior. From a programme supporting 30 volunteers to 3,000 in two years, amounting to 60,000 hours of
volunteering in London. This project has been my proudest achievement to date
·Partnership management and set up of charity placements- 12 boroughs in North/East London (Managing
55 charity partners per year and developing a Charity Partner Network
·Line management of a team of 4 call agents during the summer months, supporting them to deliver a great
service, through feedback, quality monitoring, training and coaching, managing the day-to-day operations of
the all agent’s duties, ensuring effectiveness and efficiency in service delivery against KPIs
·Facilitation and coordination of workshops, volunteer kick off events and corporate interview sessions
·Recruitment and pastoral support of youth volunteers (200 per programme in 2 years amounting to 500)
·Development of communication strategy, implementing the plan for 3,000 welcome calls to be made,
tracked and managed during summer delivery, monitoring test groups for future development
·Team Lead on ‘independent volunteering’ project centralizing and strengthening the support provided to
young people who find their own volunteering placements. Delivering on key milestones and targets set to
track progress of that strategic thinking, - resulting in 25% of completers within this category
·Training (National Marketing) to programme regions teams ensuring presentation aims were delivered
·Communication and copy writing to volunteers including bi-monthly updates, event logistics and long-term
communication strategy planning, implementing workflows onto database
·Developing and adapting curriculum for workshops, launch events, ambassador training and focus
groups, working with stakeholders to ensure highest quality of training
·Monitoring, evaluating and analysing targets for partners and volunteers to project future growth
·Database management of Salesforce, setting up events, creating reports and views for programme delivery
·Using project management programmes: Trello and Smartsheet to ensure deadlines were met for all
projects and meeting time was effective. Effectively using programmes to work collaboratively
·Online programmes: using mailchimp, Eventbrite, survey monkey, piktochart and social media platforms to
communicate and create timely and attractive marketing materials

2. Awards Manager: Pearson Teaching Awards, London Bridge, (November 2012- Dec 2013)
·Communications management of Judges (200 volunteers located across 7 regions in the UK) ensuring
Judges had access to award guidelines and timely responses were made
·Recruitment of reliable and efficient volunteers and national training
·Management of communications for schools in the UK
·Event logistics and administration (UK Teaching Awards- BBC2 and Gala Dinner)
·Volunteer programme management and development
·‘Thank a teacher’ campaign management (20 UCAS events around the UK)
· Data base upkeep and updates, corporate sponsorship research and press and media liaising
Awards Assistant: Booktrust, Wandsworth, (October 2012, 4 week temp position)
·Liaising with judges, applicants and external stakeholders.
·Awards and events administration
·Logistics and diary management
Events Management Intern: Childreach International, London (April 2012- Sept 2012)
·Outdoor fundraising event setup, supervision of event, volunteers and money handling of up to 3k at events
·Recruitment of participants for challenge events, encouraging donors to fundraise
·Marketing: copy-writing for social media, website and external communications, campaign management
·Customer service; internal and external, participants, supporters, school and university groups answering
queries via phone and email regarding fundraising and challenge events
·Event administration using Microsoft Publisher, Excel, Word and PowerPoint
·Volunteer/participant recruitment strategy planning and collaborating with volunteer advertising platforms
·Volunteer training and organisation and logistics of training sessions
·Sponsorship and market research for current and future fundraising events
·Data evaluation and database management, efficient use of internal CRM
Phonics Teacher: Surrey (December 2011-April 2012) Part-time to financially support internship.
·Lesson planning and delivery to two children
·Organising educational activities and techniques to increase learning
Outreach Worker: Children Walking Tall, India (August 2011- December 2011)
·International development experience in India volunteering for a children’s outreach centre
·Education project management, learning course writing and stock evaluation
·Volunteer organization, supervision, implementation of volunteering schedules
·Teacher training, lesson planning and delivery of workshops for staff and children
·Activity planning and coordinating for outreach sessions
·Education project development and analysis
English Teacher: ELAC Kingston University (June 2011 –July 2011)
·Teacher of English Language to 12-18 yr olds during a language summer camp
·Lesson planning, execution and report writing
·Activity planning, planning engaging and stimulating lessons.
English Teacher: Fun Language, Banjongrat School, Thailand (Feb 2010-April 2011)
·Teacher of English to 4-13 yr olds.
·Lesson planning and course writing, phonics training, report writing, activity planning, workshop training
Events Administrator: Melbry Events, Surrey (Sept-Jan 2009).
·Events logistics, contract writing, indoor event supervision and execution, booking entertainers,
accommodation and transport logistics management, account upkeep and liaising with clients and contractors.
Playworker and Activity leader: Elmbridge Borough Council/Brighton Council (Holiday Schemes 2001-2009)
·Youth and Community development work
·Children’s play scheme supervision
·Sports and Arts event program planning and delivery
·Experience working with children with disabilities
·Event administration; risk assessments, first aid forms and acting as bookings officer.

3. References available upon request