Emotional Intelligence and Leadership

This session will provide an opportunity to other training professionals to learn more about how to create a culture that will demonstrate intent in regard to developing leaders using the components of emotional intelligence (EQ). This session aims to answer why EQ is important in today’s leaders. Participants will engage in a class activity to better understand how they can use emotional intelligence in their own roles, why to use it in leadership development and how to get started within their own organizations.  

1. Emotional Intelligence and Leadership The author’s affiliation with The Cincinnati Insurance Companies and Arby’s Restaurant Group is provided for identification purposes only, and is not intended to convey or imply Cincinnati Insurance’s / Arby’s Restaurant Group concurrence with, or support for, the positions, opinions, or viewpoints expressed by the author.

2. “Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships.” By Daniel Goleman

3. Who Needs EQ?

4. Conventional Performance vs. High EQ Performance Conventional Performance Sign of weakness No place at work Avoid emotions Avoid emotional people Pay attention to thoughts Distract us Barrier to control Undermine authority High Performance Sign of strength Essential in business Emotions trigger learning Seek out emotional people Listen for emotion Motivate us Build trust and connection Generate influence with authority

5. Five EQ Competencies Self Awareness: Understanding yourself / emotions Self Management: Ability to manage yourself / emotions Social Awareness: Understanding others emotions / Empathy Social Skill: Ability to manage others emotions Self Motivation: Confidence / resilience to bounce back

6. 4-Primary Emotions Mad Sad Glad Scared Angry, furious, livid, irate, infuriated, annoyed Depressed, distressed, miserable, heartbroken, unhappy, dejected, glum Happy, pleased, cheerful, joyful, delighted, thankful, relieved, content, excited Afraid, terrified, fearful, nervous, worried, anxious

7. Self Awareness Other Characteristics: Accurate self-perception Personal growth Self-confidence Understanding of self and emotions

8. Self Management Ability to manage yourself and your emotions

9. Self Motivation Confidence and resilience to bounce back

10. Social Awareness Understanding others emotions; empathy

11. Listening with your eyes…

12. Social Skill Ability to manage others emotions

13. EQ and Leadership “…The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities." Daniel Goleman, Ph.D. Founder, Emotional Intelligence Services

14. EQ Workplace Performance Results

15. High Performing EQ in Teams

16. Great Reads TED Talks Brilliant TED Talks That Will Boost Your Emotional Intelligence   Kelly McGonigal: How to make stress your friend Arianna Huffington: How to succeed? Get more sleep Laura Trice: The power of saying thank you Daniel Goleman: Why aren't we more compassionate? Mandy Len Catron: Falling in love is the easy part

17. Thank you! For leaders who excel in emotional intelligence, the sky is the limit not only for yourself, but for your people.