Employee Assessment Ogunfodundrin Moses (1).pdf

Self Assessment on as an employee in an organization.

1. Employee Assessment
Presentation


Job Role: Customer Experience Representative

Name: Ogunfodunrin Moses



August, 2024

2. Achievements:
In the course of my one year contract, I was able to achieve the followings:
❖I consistently maintained high customer satisfaction ratings, which helped enhance our company’s positive
reputation.
❖I consistently delivered high-quality support, successfully resolving a high volume of customer inquiries
and complaints. This demonstrates my strong work ethic, dedication to excellence, and ability to perform
efficiently under pressure.
❖My dedication contributed significantly to the team achieving a high rate and timely resolution rate on
customer issues.
❖During my 12 months of employment, I engaged with and supported over 100 customers through connect
sessions and routine maintenance activities, providing personalized assistance and building strong
relationships.
❖Continuous Learning: I successfully and actively participated in over 7 training sessions, which has
positively improved my skills and knowledge in customer service, product knowledge, and communication.
❖I also achieved over 60 percent of sales to both existing and new customers.
❖Collaboration I Worked closely with various departments (Sales, Project, Customer Operations and
Finance), which has helped me in gaining insights into the entire customer journey and company mode of
operations.


❖

3. Challenges Encountered :
❖Handling complex customers and escalated issues.
❖Dealing with repetitive customer issues
❖Technological issues and system downtime
❖Balancing Customer and Company Needs
❖Cognitive gaps.
❖Information overload

4. Thank you

Ogunfodunrin Moses Bamidele
[email protected]
08149831546