Employee Experience - EX

Livework’s latest thinking on Employee Experience

1. 1
Employee Experience

2. 2
Presentation contents
Topic Slide

3. 3
About
Livework

4. 4
18 years of creativity and impact

5. 5
The services we provide

6. 6
We want to contribute to creating a more
human and service oriented world with a
positive impact on the way people live and
work, on business, society and the planet.

7. 7
From industrial
design
To Service Design

8. 8


Human
centered


Co-creative &
collaborative working


Holistic horizontally &
vertically



Experimental
nature


Transformative
power

Service design fundamentals: Key principles

9. 9
It’s all about emotions

10. 10
Question 3: When is value created? Connecting CX and EX

11. 11
Employee Experience
(EX)
A few recent examples

12. 12

13. 13
●Improved productivity
●Improved morale
●Sharpens strategic thinking and skills
●Stimulates competition
●It’s a good way to use space in the office

14. 14
Expectations

15. 15
Reality

16. 16
What is happening here?

17. 17

18. 18
51%
of HR leaders considered Employee
Experience a key priority in 2019
Gartner, 2019

19. 19
Employee Experience in metrics
●
●
●
●

20. 20
Steps for Employee Experience

21. 21
Steps for Employee Experience
Don’t forget to plan!
But how...

22. 22

23. 23
Employee lifecycle

24. 24
Employee lifecycle
When starting ⇢
During work ⇢
⇢ Where should the experience
improve?
●
●

●

25. 25
The EX pyramid
⇢ How should the experience improve? ●
●

26. 26

27. 27
Collaborative exercises
Want to know more about Livework, or are you
interested in an EX workshop? Send us a message!

[email protected]

28. 28
Thank you

Rosa Storm