Employee Involvement Total Quality Management

4 Employee Involvement

1. Chapter 4 Employee
Involvement
Motivate and inspire everyone to
be on the same page

2. Employees Needs and Wants
(Maslow’s Hierarchy)

3. Frederick Herzberg’s Theory
•Motivators: Recognition, responsibility,
achievement, advancement, and the work
itself.
•Hygiene Factors: Low salary, minimal
fringe benefits, poor working conditions, ill-
defined organizational policies, and
mediocre technical supervision.

4. Seek To Be Understood: Effective
Communication
•Find time to communicate (2 way)
•Ask motivational questions
•Invite participation
•Ask open questions
•Listen more than you speak
•Remember to ask lots of questions
•Pay attention to nonverbal reaction
•Stimulate thinking
Ref: Alexander Hiam, Motivational Management, Inspiring Your People for Maximum Performance, AMACOM (2003)

5. Empower the Team: Providing
Challenging Opportunities
•Process improvement team
•Cross-functional team
•Natural work team
•Self-directed team

6. Employee Suggestions: Using
Feedback to Motivate
•Be progressive and regular
•Remove fear
•Keep it simple
•Respond promptly
•Reward the idea

7. Recognition and Reward: Creating an
Environment for Continuous
Improvement
•Timing: Use recognition and rewards to
finish the job … not start it
•Recognize and reward EFFORT and
INITIATIVE
•Give credits where it is due, more does not
hurt, but less will.
• Resources: be innovative.

8. Empower People
•Give people tools to perform to their best
•Provide necessary resources