Employee Involvement Total Quality Management 3rd edition. University Edition

Employee Involvement Total Quality Management

1. Chapter 4
Employee
Involvement
Motivate and inspire everyone to be on the same page

2. Employees Needs and Wants
(Maslow’s Hierarchy)

3. Frederick Herzberg’s Theory
Motivators: Recognition, responsibility, achievement,
advancement, and the work itself.
Hygiene Factors: Low salary, minimal fringe benefits,
poor working conditions, ill-defined organizational
policies, and mediocre technical supervision.

4. Seek To Be Understood:
Effective Communication
Find time to communicate (2 way)
Ask motivational questions
Invite participation
Ask open questions
Listen more than you speak
Remember to ask lots of questions
Pay attention to nonverbal reaction
Stimulate thinking
Ref: Alexander Hiam, Motivational Management, Inspiring Your People for Maximum Performance, AMACOM (2003)

5. Empower the Team:
Providing Challenging
Opportunities
Process improvement team
Cross-functional team
Natural work team
Self-directed team

6. Employee Suggestions: Using
Feedback to Motivate
Be progressive and regular
Remove fear
Keep it simple
Respond promptly
Reward the idea