Overview Orientation - Definition and meaning Purpose of orientation Orientation programme Requisites of an effective programme Problems of orientation Orientation check list Evaluation of orientation programme Employee placement
Orientation Definition : Orientation is a systematic and planned introduction of employees to their jobs, their co-workers and the organization. It is also called as Induction. Orientation is designed to provide a new employee with the information he/she needs to function comfortably and effectively in the organization. Should be a process , not an event.
Purpose of Orientation To reduce start up costs (associated with job learning) To reduce anxiety To reduce employee turnover To save time for supervisor & colleagues To Develop Realistic Job Expectations and Job Satisfaction
The idea is to make the new employees feel ‘at home’ in the new environment Expedite proficiency Assist in newcomer assimilation Enhance adjustment to work group and norms Encourage positive attitude Purpose of Orientation
Orientation Programme 1.Orientation checklist, employee handbook and orientation program. 2.Communicate pride in the company by giving each new employee an item with the company logo on it. 3.Encourage communication, and a sense of importance, by inviting new employees to have coffee or lunch with the company owner or a senior manager.
Orientation Programme 4. Encourage new employees to sample the product and or service that the company sells (i.e. Some restaurants offer new employees a complimentary meal). 5. Reduce the stress of starting a new job by pairing new employees with a buddy (a more senior or experienced team member) that can help coach them through the first few weeks on the job.
Orientation Programme Here are some ideas to consider, when devising the orientation program: The MIND thinks in IMAGES… not WORDS! Repetition is Key… Repetition is Key… Repetition is Key. Employee is most excited on the first day of work. You need to keep that excitement alive for as long as possible!
Orientation Programme Games can provide for an informal and fun orientation.. For example: Photo match after the tour Signature hunt
Typically orientation conveys three types of info: (i)General information about the daily work routine; (ii)A review of organization’s history, founding fathers, objectives, operations and product or services, as well as how the employee’s job contributes to the organization's needs; and (iii)A detailed presentation,perhaps,in a brochure, of the organization policies, work rules and employee benefits. Requisites of orientation
Requisites of an effective programme Educate the attendees about the history of the company, the financial performance of the company and the marketing initiatives of the company. Brief history and operations of the company. Products and services of the company. The company’s organization structure.
Location of department and employee facilities. Rules, regulations and daily work routines. Grievance procedures. Safety measures. Standing orders and disciplinary procedures. Requisites of an effective programme
Terms and conditions of service including wages, working hours, overtime, holidays etc. Suggestion schemes. Benefits and services for employees. Opportunities for training, promotions, transfers etc. Requisites of an effective programme
Too much paperwork Information overload Information irrelevance Scare tactics Problems of Orientation
Too much “selling” of the organization Too much one-way communication One-shot mentality No evaluation of program Lack of follow-up Problems of Orientation
The program was not planned The employee was unaware of the job requirements The employee does not feel welcome Problems of Orientation
Preparation for First Day First –Day Second – Day First week Within the first month 90-days and ongoing Orientation Checklist
Employee has to fill in a questionnaire evaluating the programme Group discussion sessions with new employees who have settled into their jobs Verbal feedback from the employees Evaluation of Orientation
Allocation of employee to their right jobs. It includes initial assignment of new employees, and promotion, transfer, or demotion of present employees. Employee Placement
Collect details about the employees Construct their profile Which subgroup profile does the individuals profile best fit? Employee Placement
Compare the subgroup profile to job family profiles Which job family profile does subgroup profile best fit? Assign the individual to job family Assign the individual to specific job after further counseling and assessment Employee Placement
Role Play
Situation 1
Situation 2
Differences in the two orientations How will the employee be after a month of work? Should orientation be spread out to avoid information overload? Buddy + ve and - ve Group Discussion
Good Orientation Bad Orientation 1. HR welcomes new employee Has to search for HR department 2. Orientation kit ready Takes and hour to get in place 3. Colleagues know Colleagues don’t know 4. Colleagues are not prejudiced Colleagues are prejudiced 5. Lunch with Senior manager No introduction 6. Orientation over a week One day orientation 7. Formal and informal No interaction Role Play Differences