Empowerment - that's the way to do it!.pptx

The dictionary defines empowerment as “the authority or power given to someone to do something.” To me, it’s about bringing decision-making closer to the work and giving power to your people!

I’ve summarised my thoughts on a slide - I hope you find it useful.

Please use the following link to check out my full LinkedIn article with a Punch and Judy analogy!

https://www.linkedin.com/pulse/empowerment-thats-way-do-jon-stephenson-av8de/

1. Empowerment – that’s the way to do it! Jon Stephenson https://uk.linkedin.com/in/stephensonjon E mpowerment is about bringing decision-making closer to the work - enabling the appropriate people to punch above their weight without fear of reprisals It’s not just an excuse to give them extra jobs or delegate more tasks - it's a conscious choice to put your trust and faith in them to do the right thing Give them the freedom to step forward, experiment, make mistakes - people learn through their experiences, so allow them the chance to develop Make it worth their while, and provide real incentives to overdeliver - it’s easier to go that extra mile when you’ve got some skin in the game You don’t have to police everything they plan to do - it will be difficult to innovate if they’re feeling handcuffed! Start cutting their strings and check if they fall over - if they land on their feet, you can keep cutting! Agree some Key Performance Indicators with them - so you can measure the success of their empowerment It’s not a novelty sideshow or a box-ticking exercise - it creates future leaders and improves the customer experience