Entering and contracting OD: A general perspective

this slide is related to organizational development

1. OrganizationDevelopmentand Change
Thomas G. Cummings
Christopher G. Worley
Chapter Four:
Entering and Contracting

2. Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-2
Learning Objectives
for Chapter Four
To describe the steps associated with
starting a planned change process
To reinforce the definition of an OD
practitioner as anyone who is helping a
system to make planned change

3. Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-3
The Entering Process
Clarifying the Organizational Issue
Presenting Problem
Symptoms
Is the problem stated the real problem or a
symptom?
Determining the Relevant Client
Working power and authority
Who are the key internal players?

4. Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-4
Elements of an
Effective Proposal
Content Description
Goals of Proposed
Effort
Descriptive, clear, and concise goals to be achieved
Recommended
Action Plan
Description of 1) diagnosis, 2) data analysis process,
3) feedback process, and 4) action-planning process
Specification of
Responsibilities
What will various leaders, including the OD
practitioner, be held accountable for?
Strategy for
Achieving the
Desired State
Provide change strategies, including
education/training, political influence, structural
interventions, and confrontation of resistance.
Fees, terms, and
conditions
Outline fees and expenses associated with the
project

5. Don’t forget to be S.M.A.R.T.
You should integrate the S.M.A.R.T. principles
into your proposal and contract!
Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-5

6. Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-6
Elements of an Effective Contract
Mutual expectations are clear
Outcomes and deliverables
Publishing cases and results
Involvement of stakeholders
Time and Resources
Access to client, managers, members
Access to information
Ground Rules
Confidentiality

7. Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-7
Interpersonal Issues of Entry
Client Issues
Exposed and Vulnerable
Inadequate
Fear of losing control

8. What Goes in a Contract?
Responsibility of agent and client
Non-compliance conditions
Payment schedule
Insurance (licensed and bonded)
Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-8

9. What Goes in a Contract?
Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-9

10. Alegent Health pgs 80,82-84
What is the presented problem or topic/solution?
Is the presented problem or topic/solution correct or
a symptom?
Who are the key players?
Briefly address each of the 5 elements of an effective
proposal?
What are the mutual expectations?
What are some of the client issues?
Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-10

11. Application 4, Keller Technology
pgs 80,82-84
What is the presented problem or topic/solution?
Is the presented problem or topic/solution correct or
a symptom?
Who are the key players?
Briefly address each of the 5 elements of an effective
proposal?
What are the mutual expectations?
What are some of the client issues?
Cummings & Worley, 9e (c) 2008 South-Western/Cengage Learning 4-11