Enterprise Design Templates for business design (free PowerPoint templates)

Free PowerPoint Enterprise Design templates for business design, sketching, ideation, innovation, concept design, service design, architecture planning, transformations etc.

2. Load PowerPoint -templates from here: link

3. Activity
Purpose
Story
Content
Capability
Process
Asset
Task
Journey
Channel OrganisationProduct / ServiceBrand
Tag / Metric
Metric
Metric
Metric
Outcome
Object
Legend
Tag / Metric
Metric
Metric
Metric
People
Asset Types
APP LICATION
SO FTWARE
DATA
DEVICE
FACILITY
Flow
Linki (Association)
data
People
Tag / Metric

6. Purpose
Organisation
Story
Brand
Activity Outcome
Object
Content
Enterprise Design
Note!
This VENN-diagram based template fits to all of
the design challenges, as this VENN-diagram
takes into account all the relevant facets and
intersections.
This holistic approach is the idea behind the
Enterprise Design: all the perspectives and
aspects are considered. Holistically.
TaskJourney
Channel
Product / Service
Customers
Employees
Partners
Owners Stakeholders
Capability
Process
Asset
Customer
Experience
Operations
& delivery
Business
Purpose

7. Purpose
Organisation
Story
Brand
Activity Outcome
Object
Content
Task
Journey
Channel
Product / Service
Customers
Capability
Process
Asset
Role
Enterprise Design

8. Identity Architecture
Experience

10. Purpose
Organisation
Story
Brand
Content
Enterprise Design
TaskJourney
Channel
Product / Service
Customers
Capability
Process Asset
How?
To whom?
What?
Why?

11. Purpose Organisation
Story
Brand
Content
TaskJourney
Channel
Product / Service
Customers
Capability
Process Asset
Enterprise Design
To whom? What?
Why? How?

12. Purpose
Organisation
Story
Brand
Content
TaskJourney
Channel
Product / Service
Customers
Capability
Process Asset
Enterprise Design
What?
To whom? How?
Why?
Activity Outcome
Object

13. Purpose
Organisation
StoryBrand ContentTaskJourney
Channel
Product / Service
Customers
Capability
Process Asset
Enterprise Design
Why?
How? With what?
What?
To whom?

14. Purpose Organisation
Story
Brand
Content
TaskJourney
Channel
Product / Service
Customers
Capability
Process Asset
To whom?
How?Why?
What

15. Purpose Organisation
Story
Brand
Content
TaskJourney
Channel
Product / Service
Customers
Capability
Process Asset
To whom? What?
Why? How?

16. Purpose
Story
Brand
Content
TaskJourney
Channel
Customers
Capability
Process Asset
What?
To whom?
How?
Why?
Product / Service
Organisation

17. Purpose
StoryBrand
Content
Task
Journey
Channel
Customers
Capability
Process
Asset
What?
To whom?
How?
Why?
Product / Service Organisation

18. Purpose
Story
Brand
Content
Task
Journey
Channel
Customers
Capability
Process
Asset
What we could offer?
To whom?
How we could operate?
Why?
Product / Service
Organisation
Futures Design
What tasks they could have to be done?

19. Activity
Outcome
Object
<Target area>
What is important?
What is not important? But we keep on doing
Activity
Activity

20. How might we…
Challenge / Problem / Driver / Outcome
Do this…
Actionable questions

21. Purpose
Content
Organisation
Brand
Story
Activity Outcome
Object
Customers
Employees

22. Purpose
Mission
Organisation
Brand
Vision
Strategy
Goal
Activity Outcome
Object
Content
Value Principle

23. Enterprise Design Wheel

24. Purpose
Organisation
Story
Brand
Content
Task Journey
Channel
Product / Service
People
Capability
Process
Asset
Enterprise Design Wheel

25. How?
To whom?
What?
Why?
Purpose
Story
Brand
Content
TaskJourney
Channel
Customers
Capability
Process Asset
Product / Service
Organisation
Enterprise Design Wheel

26. Enterprise Design House
Purpose
Organisation
Strategy
Brand
Customer need
Journey
Product / Service
People
Capability
Mission Vision
Customers
Organisation View
Capability
Identity
Experience
Architecture
Organisation
Offerings

27. Organisation
Story
Brand
Content
Product / Service
Customer
Capability
Purpose
Enterprise Design Triangle
Organisation View
Task
Goal
Capability Capability
Capability Capability Capability
Task Task
Role

28. Organisation
Value proposition
Brand
Content
Product / Service
Customer
Capability
Purpose
Enterprise Design Triangle
Customer View
Task
Journey
Channel
Role

29. Purpose
Past
Organisation
Brand
<Target area>
Present Future
Content Content Content
Business Overview
How are we being perceived?
What is our presence, target area?
What is our purpose?
Mission? Vision?
What is the content of our behavior?
What we do, what are our responsibilities?
What is our story?
Past, present, future?
What are our value propositions?
Who we are?
How are we organised?

30. Purpose Story
Content Organisation
Brand
<Target area>
Value Proposition
Business Purpose

31. Mission
Value
Principle
<Target area> Identity
The mission statement defines the fundamental purpose and primary objectives of an organisation,
explaining why it exists and what it aims to achieve.
The vision statement outlines the long-term goal of an organisation, describing what it aspires to become or achieve in the
future.
Values are the core beliefs that guide an organisation’s behavior and decision-making, They define what is important.
They shape the organisational culture, influence decision-making, and set the standards for behavior and interactions.
Principles are fundamental norms, rules, or ethics that direct an organisation’s actions and decision-making processes.
Vision

32. Our roots Our present Our future
Story Story
Content Content
Story Story
Content Content
Story Story
Content Content
<Target area>Story Map
Where we come from? Where we are now? Where are we going?

33. Goal Goal Goal
Action Action Action
<Target area>
Vision
Vision
Mission
Mission
Vision

34. Event /
Occurrence /
Phenomenon
Event /
Occurrence /
Phenomenon
Event /
Occurrence /
Phenomenon
<Target area>
Legend
Stable
NEW
VO LATILE +/-
CRITICAL
To be reacted…
NEW Stable
Future Radar
Observe
Orient
Act

35. 1 year1 –3 years3 -5 years
Event /
Occurrence /
Phenomenon
Event /
Occurrence /
Phenomenon
Event /
Occurrence /
Phenomenon
Event /
Occurrence /
Phenomenon
<Target area>
Legend
Stable
NEW
VO LATILE +/-
CRITICAL
CRITICAL
Stable
Future Radar

36. <Target area>
Current change
activities
Resistance,
obstacles etc.
Views of the
future, dreams,
beliefs etc.
Phenomenon Plan
Our future
Futures Triangle
Vision

37. Strength
Opportunity
Weakness
Threat
<Target area> SWOT

38. Outcome
PESTEL
Outcome Outcome Outcome Outcome Outcome

39. Problem Solution
Purpose
Story
Content
Story
Content
<Target area>
Status Analysis
Vision

40. Driver Outcome
Goal
Value
<Target area>
Vision
Business Motivation Canvas
Mission
Principle
RequirementAction

41. Driver Outcome
Goal
Value
VisionMission
Principle
Requirement Action
Values
Mission VisionDrivers
Requirements
Principles
Goals
Outcomes
Actions
Business Motivation Canvas
<Target area>
Initiative /
Concept
Initiatives

42. Strategy process
As-is, current situation To-be, Vision Strategic Goals & Decisions Actions
Insight Choices ExecutionVision
Where we are now?
What we make and offer now?
How we operate now?
Where do we want to go?
What are the changes we want to
achieve?
Clarify the mission, vision, values and
strategic goals.
How to get there?
What are our choices?
What are the changes we choose to
implement?
What actions are to be
taken?
How we implement the changes
according to our goals?
What actions are to be taken?
In which order?
Strategy process

43. Insight Vision Choices Execution
As-is, current situation To-be, Vision Strategic Goals & Decisions Strategic Actions
Strategy process <Target area>
Purpose StoryVision Goals
Content
Story

44. Insight Vision Choices Execution
As-is, current situation To-be, Vision Strategic Goals & Decisions Strategic Actions
Strategy process <Target area>
Operations and
structure
analysed &
visualised
Current state
analysis
Current state
analysis
Business Vision
Strategic Goals
defined
Strategic
Actions defined
Action
Vision statement
Action
Strategic Goals
Action
Requirement
Strategic
Scenarios
Goals
Actions
Deliverables

45. Strategy
Values
Mission Vision
Goals
Actions
Mission
ValueValue Value
Strategic Goal Strategic Goal Strategic Goal
Strategic Action
Vision

46. Goal
Customers
Offerings
KPI
Content
Content
Brand
Story
Strategy Map
Mission Vision

47. <Target area>Balanced Scorecard
Economic Goal
Value Proposition
Management
Processes
Culture
Customer
Experience
Processes
Innovation
Processes
Management Leadership
Employee
Experience
Customer
Experience
Information
Management
Social
Responsibility
Processes
Environmental
Processes
Operational
Processes

48. Capability Capability
Legend
OUTSOURCED
Application
On-Pre m
NEW
TO BE MODIFIED
REMOVED
Application
Wardley Map
Change
OUTSOURCED
A Wardley map is a map for business strategy.
Components are positioned within a value chain
(Y-axis) and anchored by the user need, with
movement described by an evolution X-axis.
https://www.wardleymaps.com/
Task
Customer
<Target area> Strategic Scenario
SAA S

49. GoalDriver Outcome
<Target area>
Goal Map

50. Operational Goal
High-level Goal
Driver
<Target area> Goal Analysis
Outcomes
Drivers
Goals
Outcome
Actions
Activity

51. <Target area> Goals
High-level
Goals
Operartional
Goals
Outcomes
Actions
Concepts,
Work Packages
Requirements
Operational
Goal
Outcome
High-level Goal
Action
Requirement
Concept,
Work Package

52. Outcome
Goal
Goals
Action
<Target area> Goals & Actions
Outcomes
Actions
Concepts, Work Packages
Requirements
Concept,
Work Package
Requirement
Capability
Operations & Delivery

53. Key ResultObjective
OKR
Key Result Key Result

54. Key Result
Objective
OKR
Key Result
Key Result

55. Key ResultObjective
Key Result
Key Result
Goals Outcomes Activities
OKR
Action
Action
Action

56. Action GoalCapability
Transition / Action Plan

57. Action GoalCapability
Gap,
Requirement,
Change Demand
Gaps Actions To-beAs-is
Transition / Action Plan

58. Transition
Capability
As-is To-be
Capability
Legend
OUTSOURCED
Legend
Application
On-Pre m
NEW
TO BE MODIFIED
TO BE RE PLACED
CHA NG E
OUTSOURCED
NEW
INTEG RATED
Application
Saa S
<Target area>
outsourcing
change
cloud

59. Legend
Legend
NEW
TO BE MODIFIED
TO BE RE PLACED
CHA NG E
OUTSOURCED
NEW
INTEG RATED
<Target area> Transition
Capability
As-is To-be
Capability
OUTSOURCED
Application
On-Pre m
Application
Saa S
outsourcing
change
cloud
Action
Action
Action

60. Design
CapabilityGoal Product / Service
Customers
Task / NeedDriver Outcome
To Whom

61. Design
CapabilityProduct / Service
Customers
Task / Need Process Asset
Organisation
Organisation

62. Goal
Capability
Outcome
Driver
Action
<Target area>
Operational Action Plan
Requirement
Qualitative changes
Drivers for change
Requirements
Activities
Quantitative changes
Operational Business
What are the causes
why changes are needed?
What are the actual
operational changes
needed?
What are the concrete end results?
What are the change requirements?
What are the change activities to be made?
What are the operations /
capabilities to which the changes
are affected?

63. Goal
Requirement
Capability
Outcome
Driver
Action
<Target area>
Outcomes
Requirements
Activities
Capabilities,
Processes,
Assets
Concepts,
Work Packages
Operational Action Plan

64. Goal Goal Goal
Activity
Output
Outcome
Activity
Output
Outcome
Activity
Output
Outcome
<Target area> Plan

65. ActivityOutcomeGoalDriver Output
<Target area> Action Plan
Measurable outcomesQualitative changes to be madeDrivers for change Change activities Change deliverables
What are the causes why changes are
needed?
What are the qualitative changes we are
aiming for?
What are the end results we want to achieve?What are the actions to be taken? What are the deliverables of the change
activities?

66. Activity OutcomeOutput
Role
Work Plan<Target area>

67. Content / scope Impact
Risks Constraints
Activity
Risk
Object
Probability
Low
Medium
High
Impact
Small
Medium
Lar ge
Constraint
ImpactContent
<Target area>

68. 2025/T1 2025/T2 2025/T3
Phase
Output
Outcome
Vaihe
Output
Outcome
Phase
Roadmap
Output
Outcome
Capability
Phase
Output
Outcome
<Target area>

69. Roadmap<Target area>
2025 / Q1 2025 / Q2 2025 / Q3 2025 / Q4 2026 / Q1 2026 / Q2 2026 / Q3 2026 / Q4 2027 / Q1 2027 / Q2
Activity
Activity
Activity
2027 / Q3

70. Roadmap<Target area>
2025 / Transition 1 2025 / Transition 2 2025 / Transition 3 2026 / Transition 4 2026 / Transition 5
Activity
Activity
Activity
2026 / Transition 6

71. Roadmap<Target area>
2025 / T1 2025 / T2 2025 / T3 2026 / T1 2026 / T2 2026 / T3
Initiative 1
Initiative 1
Initiative 3

72. Roadmap<Target area>
2025 / H1 2025 / H2 2026 / H1 2026 / H2 2027 / H1 2027 / H2 2028 / H1 2028 / H2 2029 / H1 2029 / H2 2030 / H1
Phase 1
Phase 2
Phase 3

73. 0-1 years 1-2 years 3-5+ years
Business Management
Strategic
Tactic
Operational
Layer
Time
Strategic
Tactic
Operational

74. 0-1 years 1-2 years 3-5+ years
Business Management
Strategic
Tactic
Operational
Layer
Time
Strategic
Tactic
Operational

75. Strategic
Tactic
Operational
0-1 years 1-2 years 3-5+ years
Business Management
Strategic
Tactic
Operational
Layer
Time

76. Strategic
Tactic
Operational
Business Management
Strategic
Tactic
Operational
0-1 years
1-2 years
3-5+ years

77. <Target area>
Product / Service
Capability
Purpose
Simon Sinek’s TED talk
https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action?subtitle=en
Process
Golden Circle
WHY
HOW
WHAT

78. Purpose
Capability
Task
<Target area>
Experience
Customer needs
Architecture
Capabilities,
Processes,
Asssets
Identity
Goals
Business Design -WHAT -HOW -WHY
What
How
Why

79. <Target area>
People
People
People
People
Organisation View
People
Executives
Managers
Operatives
Customers
Support
Support
Support

80. <Target area>
People
People
People
People
Organisation View
Stakeholder Map
Organisation
Partners
Customers Ecosystem

81. Stakeholder A
Stakeholder B
Stakeholder CStakeholder D
Stakeholder Analysis
<Target area>

82. Role
Role
Role
Role
RACI Map
R = Responsible
A = Accountable
C = Consulted
I = Informed
Organisation
Capability

83. Role
Role
Role
Role
RACI Matrix
Organisation
Capability
R = Responsible, doer
A = Accountable
C = Consulted
I = Informed

84. Role
Organisation
Activity
Role
R
R
A
S
C
I
R = RESPONSIBLE
A = ACCOUNTABLE
S = SUPPORT
C = CONSULTED
I = INFORMED
Activity Activity Activity Activity Activity Activity Activity Activity Activity

85. Product / Service
Product / Service
Product / Service Product / Service
<Target area>Customer-and Business Value analysis

86. Product / Service
Product / Service
Product / Service Product / Service
Boston Matrix <Target area>

87. ActivityRisk
Weakness /
Vulnerability
Outcome
MEDIUM
OutcomeObject
HIG H
Probability
LO W
MEDIUM
HIG H
Impact
LO W
MEDIUM
HIG H
Threat Residual Risk
Risk identification and assessment<Target area>

88. High Reward,
Low Risk
Low Reward,
Low Risk
High Reward,
High Risk
Low Reward,
Low Risk
Risk Analysis
<Target area>

89. Risk Analysis –Bow Tie
Probability
LO W
MEDIUM
HIG H
Impact
LO W
MEDIUM
HIG H
Cause
Event
Outcome
Control Control

90. New Innovation
Growing
Technology /
Concept
Global
Megatrend
Trends<Target area>

91. Phenomenon Phenomenon Phenomenon Phenomenon
Phenomenon Identification

92. Disruptive
Phenomenon
Phenomenon /
Flash in the pan
Incremental
change
Strategic Shift
Phenomenon Identification

93. Problem
Cause Activity
Problem Framing
the problem is a problem?
Define what are the reasons behind the issue,
what causes the problem, what makes the problem problematic?
to fix the problem?

94. Problem
Context
People
Activity
Impact
BenefitActivity
Cause
Solution
Task
Negative
experience or
emotion, risk,
obstacle etc.
Positive
experience or
emotion etc.
Problem Diagnosis

95. DisadvantageAdvantage
Idea Assessment
Idea

96. Wow idea
How idea
New idea
Idea
Idea Matrix

97. Idea
Idea
Idea Idea Idea
Urgency
Low
Medium
Urgent
N/A
Urgent
<Target area> Idea Funnel

98. Demand
Why a change is needed? What are the consequences if nothing is done? Advantages of the Outcome
Where and when the need / matter / issue / problem occurs?
Description
Who / Where / When / How / With What solves the case?
Description
Need
Driver
Idea / Solution
Outcome
Organisation
People
Organisation
People
ActivityContext

99. Need
Need
Need
Need
Demand Analysis

100. Capability Purpose / Goal
People
Organisation
<Target area>
Product / Service
Customers
Organisation
Task / Need
Business Design Canvas

101. Capability
People
Organisation
<Target area>
Product / Service
Customers
Organisation
Task / Need
Business Design

102. Schedule
Stop doing Delegate
Do now
Eisenhower Matrix

103. Requirement
Requirement
Requirement Requirement
Prioritisation
Requirement
Requirement
Requirement

104. Activity
Story
Capability
Process
Asset
Task
Organisation
Revenue
Channel
Product / Service
Partner X
Customer Segment A
Purpose
Content
Value
Brand
Information
monetary value
assigned to a
resource or a
product
Organisation
Cost
Journey

105. Customer
Segment A
Value
Customer
Segment B
Outcome
Cost Revenue
Problem Solution Feature
ChannelAlternative
solution
< Design target >
What cannot be easily copied
How the problem is solved now?
Existing Alternatives High level Concept Early Adopters

106. Task
Channel
Product / Service
Resource
Process Capability
Outcome
Organisation
Organisation
Resource
Resource
Journey
Feeling,
Experience,
emotion
Customers
Role / Person People
Concept < Design target >
Benefit
Role
Value
proposition

107. Task
Channel
Product / Service
Resource
Process Capability
Feeling,
Experience,
emotion
Risk
Organisation
Organisation
Resource
Resource
Journey
Outcome
Activity
monetary value
assigned to a
resource or a
product
Cost Benefit
Customers
Role / Person
Concept Plan < Design target >
Value
proposition
Role

108. Organisation
< Design target >
Outcome
Task Purpose
Process
Product / Service
Customer Segment
Resource
Outcome
Outcome Output
Minimum Viable Product / -Service -MVP

109. Brand
TaskJourney
Channel
Product / Service
Customers

110. Product / Service
TaskChannel
Journey Journey Journey
Task Task
Customers
Channel Task
Product / Service Product / Service
Customers
Journey steps
Products / Services
Tasks
Channels
Experience Design < Target area >

111. Journey Step
Channel
Journey Step Journey Step
Task
Channel Task Task
Channel
Journey Step
Task
Product / ServiceProduct / ServiceProduct / ServiceProduct / Service
Customer
Customer Journey
Emotions
Gains
Pains
< Target area >
Task
Gain
Pain
Emotion
Legend
Tag / Metric
Metric
Metric
Metric

112. Journey
Channel
Journey Journey
Task
Channel
Task Task
Channel
Product / ServiceProduct / ServiceProduct / Service
Customer
Customer Journey Analysis
Gain
Pain
< Target area >

113. Journey Step 1 Journey Step 2 Journey Step 3
Journey Analysis
Steps
Journey Step 1-3
Journey Step 1-2
Journey Step 1-1
< Target area / Name >
Journey Step 2-3
Journey Step 2-2
Journey Step 2-1
Journey Step 3-3
Journey Step 3-2
Journey Step 3-1

114. Journey Step A Journey Step B Journey Step C
Task A-5
Task A-4
Customer
Task B-5
Task B-4
Task B-3
Task C-2
Task C-1
Journey Analysis
Read Tasks from bottom-up,
and Journey from left to right
Task A-2
Task A-1
Task A-3
Task B-2
Task B-1
Tasks

115. Product / Service
Asset
ProcessOrganisation Process
ProcessOrganisation
Product / Service Product / Service
Organisation Process
Customers
Journey steps
Processes
Channels
Offerings
Tasks
Organisation
TaskChannel
Journey Step Journey Step Journey Step
Task Task
Customers
Channel Task
Service Blueprint< Target area >
Asset Types
APP LICATION
SO FTWARE
DATA
DEVICE
FACILITY
Legend
Tag / Metric
Metric
Metric
Metric

116. < Target area >Service Blueprint
Phase Phase
Journey steps
Operations
Channels
Offerings
Tasks
Organisation
Customers
Phases
Legend
Tag / Metric
Metric
Metric
Metric
Product / Service
TaskChannel
Journey Step
Organisation
Organisation
Journey Step Journey Step
Task Task
Customers
Channel Task
Product / Service Product / Service
Organisation
Capability
Capability
Capability

117. < Target area / Name >
Product / Service
Process
Organisation
Task
Channel
Journey Step
Product / Service
Process
Organisation
Task
Channel
Journey Step
Product / Service
Process
Organisation
Task
Channel
Journey Step
Customer Group/
Role
Service Blueprint

118. Channels
Process step
Journey step Journey step Journey step
Process step
Process step
Journey step
Process step
< Target area >
Legend
New
Medium
Critical
Journey step
Journey
Internals
Service Blueprint
Actors
Actor
App lication
AI
Process step
Par tne r
AI
App lication
Web Email
Web
Mobile App
Phone
Email
Chat
Social Media
On-site
Product / Service Product / Service
Pre-service Service period Post-service

119. Journey step Journey step Journey step Journey step
< Target area >
Legend
New
Medium
Critical
Journey step
Pre-service Service period Post-service
Journey steps
Internal
Phases
Actors
Actor
App lication
AI
Task
Capability
Task
Capability
Task
Capability
Mobile App Web Chat
Channels
Web
Mobile App
Phone
Email
Chat
Social Media
On-site
Flow Blueprint

120. Channels
Process step
Journey step Journey step Journey step
Process step
Process step
Journey step
Process step
< Target area >
Legend
New
Medium
Critical
Journey step
Pre-service Service period Post-service
Journey steps
Internal processes
Phases
Flow Blueprint
Actors
Actor
App lication
AI
Process step
Par tne r
AI
App lication
Web Email
Web
Mobile App
Phone
Email
Chat
Social Media
On-site

121. < Target area / Name >
Process
Journey Step Journey Step
Process
Journey Step
Customer Group /
Role
Flow Blueprint
Journey Step
Journey Step
Process
Process
Process
Resource
Legend
New
Medium
Critical

122. < Target area / Name >
Performer
Jobs-To-Be-Done (JTBD) Map
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Pain
Gain
Legend
Lab el
Lab el
Lab el
Lab el
Lab el
Journey Step Journey Step Journey Step Journey Step Journey Step
Experience
Jobs to be done
Need

123. < Target area / Name >
Performer
Jobs-To-Be-Done (JTBD) Map
Job Job Job Job Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Pain
Gain
Legend
Lab el
Lab el
Lab el
Lab el
Lab el
Need

124. Job
Job
Job Map
Importance
Important
Medium
< Target area >
Lab el
Lab el
Job
Job
Purpose
Customer Group /
Role
Before
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
Job
During After
Job
Job
Job
Job

125. Task
Task
Task
Task
Task
Task
Task
Task
Task
Task
Task
Task
Task
Pre Service Period Service Period Post Service Period
Affinity Map
Grouping tasks
based on certain
criteria…
Identifying top
tasks etc.
Importance
Important
Medium
Important
< Target area >

126. Task
Task
Task
Task
Task
Task
Task
Task
Task
Task
Task
Task
Task
Low Importance Medium Importance High Importance
Affinity Map
Grouping tasks
based on certain
criteria…
Identifying top
tasks etc.
Importance
Important
Medium
Important
< Target area >
Medium

127. Task
Task
Task
Task
By identifying the most
important tasks, it is
possible to get the best
customer experience
Jobs To Be Done (JTBD)
< Target area >

128. Care Point Shop
Office
Chatbot Phone
Social Media
Email Web
Mobile App
Mail Print media
Channels
< Target area >

129. Customer GroupA Customer Group B
Legend
Strategic
NEW
Potential
Controlled
Adjust the sectors to
fit for purpose…
Customer Segments
Organisation
< Target area >

130. Customer Group A
Customer Service
Back Office
Partners
Customer Perspective
Stakeholder Map < Target area >

131. Customer Segment
Task Product / Service
BenefitFeature
Value Proposition Canvas
Negative
experience or
emotion, risk etc.
Positive
experience or
emotion

132. Customer Segment
TaskProduct / Service
Benefit
Feature
Negative
experience or
emotion, risk etc.
Feature
Substitutes
Value Proposition Canvas

133. Persona
Persona
Task
Pain Gain
Object
Text…
Experience

134. Organisation
Product / Service
Employees
Capability
Process
Asset

135. Customer Group
A
Channel X
Organisation Unit
A
Capability 1
Product-/ Service
Area 1
Channel Y Channel Z
Product-/ Service
Area 2
Product-/ Service
Area 3
Capability 2 Capability 3
Organisation Unit
B
Organisation Unit
C
Customer Group
B
Customer Group
C
Target Operating Model< Target area >

136. Task / Need
Customer Group
Goal
People
OrganisationProduct / Service ResourceProcess
Business Design < Target area >

137. Product / Service
Customers
Task
Capability
What people want to
achieve and get done?
How we operate and
realise our products and
services?
How we are organised
into units, groups, teams
etc.?
Customer
needs
Operations
Organisation
Offerings
What we make, offer
and deliver for people’s
benefit?
Task
Product / Service
Capability
Organisation
Business Design< Target area >

138. Product / Service
Capability
Business Design < Target area >
Product / ServiceProduct / Service
Capability
Capability
Capability
Organisation Organisation Organisation
Products / Services
Organisation
Capabilities
Legend
Tag / Metric
Stable
TO BE CHANGED
CRITICAL

139. Product / Service
Business Design < Target area >
Product / ServiceProduct / Service
Organisation Organisation Organisation
Products / Services
Organisation
Processes
Information
Applications
Application
Process Process
Data
Types
DATA
APP LICATION

140. Product / Service
Resource
Team A
Process
Team B
Process
Process
Product / Service
NEW
RPA
AI
Service Provider View
Legend
Tag
NEW
Plan ned
Critical
< Target area >
Offerings
Operations & Organisation
Process
Asset Types
DATA
APP LICATION
RPA
AI

141. Legend
Tag
NEW
Plan ned
Critical
< Target area >
Asset Types
DATA
APP LICATION
RPA
AI
Information
Process
Role
Application
Processes
Applications
Data
Capability View

142. Legend
Tag
NEW
Plan ned
Critical
< Target area >
Roles
Asset Types
DATA
APP LICATION
RPA
AI
Information
Process
Role
Application
Outcome
Output
Input
Processes
Applications
Data
Informatiion View
Inputs
Outputs
Outcomes

143. Phase 1Organisation
Phase 2
Phase 3
Input Output Organisation
Application
People
Application
Legend
Tag / Metric
Metric
Metric
Metric
People
Who/what are the producers of the inputs? What inputs are required? What are the major steps in the process? What are the outputs of the process? Who receives the process outputs?
SIPOC

144. Step 1
Organisation
Step 2 Step 3
Output
Role
Actors / Roles
Process steps
Outputs
Legend
Tag / Metric
Metric
Metric
Metric
Process

145. Process
Organisation Organisation Organisation Organisation
Process
Process
Process
Process

146. Process
OrganisationA
Process
Organisation B
Organisation C
Organisation D
Process
Process
Process
Process
Process

147. Application A
Application B
Application C
Application D
Process
Process
Process
Process
Process / System Case
Process
Process

148. Implementation Learnng
Planning
Customer
<Target area>
Capability
Task Product / Service
Capability
Task
Product / Service
Capability
Task
Product / Service
Capability
Task
Product / Service
Purpose
Enterprise Map -Milky Way Map
Partner
Stakeholder group
TOP TASK
Organisation
Journey
Journey
Journey
Task
Tasks
TOP TASK
IMPORTA NT

149. Before
Planning
Customer
Capability
Task
Product / Service
Capability
Product / Service
Capability
Product / Service
Capability
Product / Service
Organisation
Journey
Journey
Journey
Journey
Journey
Purpose
Journey
After
During
Capability
Capability
Capability
Enterprise Map -Milky Way Map

150. Organisation
Customer
Organisation
Organisation
Ecosystem Map
Perspective from which the ecosystem is seen e.g.:
-Customer
-Organisation
-Organisation Unit jne.
Other parties / stakeholders e.g..:
-Partners
-Suppliers
Organisation

151. Organisation
Customer
Organisation
Organisation
Ecosystem Map
Perspective from which the ecosystem is seen e.g.:
-Customer
-Organisation
-Organisation Unit jne.
Other parties / stakeholders e.g..:
-Partners
-Suppliers
Organisation
data
data
data
Organisation

152. <Target area>
Service 1.A
Service 2.B
Service 2.A
Service Area 1 Service Area 2 Service Area 3
Service 1.B
Service 3.A
Service 3.B
Legend
Tag / Metric
Metric
Metric
Metric
Customer Satisfaction
GO OD
AVE RAG E
BAD
GO OD
AVE RAG E
BAD
Offerings

153. Process Process Process
Process Process Process
Process Process Process
<Target area>
Process Map
Legend
Tag / Metric
Stable
TO BE CHANGED
CRITICAL
Types
MANUA L
AUTOMATED
RPA
AI
?

154. <Target area>
Organisation Unit
1
Organisation Unit
2
Organisation Unit
3
Group 1-A
Group 1-B
Group 2-A
Group 2-B
Group 3-A
Organisation

155. Roles
Role A Role B
Role C
Role D
Description
Description
Description
Description
Rooli 1
Description
Rooli 2
Description
<Target area>

156. Organisation BOrganisation A
Application Map
LegendLegend
NEW
PLA NNED
TO BE RE PLACED
Application
Application
Application
Application
Application
Application
Application
Application
Organisation C
Application
Application
Application
Application
Application
Application
Application
Application
Saa S
Saa S
NEW
TO BE RE PLACED
<Target area>

157. Biz Function C
Biz Function BBiz Function A
Application Map
Application
Application
Application
Application
Application
Application
Application
Application
Application
Application
Application
Application
Application
Application
Application
Application
<Target area>
LegendLegend
NEW
PLA NNED
TO BE RE PLACED
Saa S
Saa S
NEW
TO BE RE PLACED
By Capability Area / Business Function

158. Data flows <Target area>
Legend
EXTERNAL
Legend
NEW
PLA NNNED
TO BE RE PLACED
Process
Process
Process
ProcessProcess
Data
DataData
Data
Data
RPA

159. Data flows
Application
Legend
APP LICATION
SO FTWARE
DATA
DEVICE
FACILITY
Application
<Target area>
Data
Application Application
Application
Data
Data
Data
EXTERNALNEW
TO BE RE PLACED
Application
Data
Legend
EXTERNAL
Legend
NEW
PLA NNNED
TO BE RE PLACED
RPA

160. Core Business Operations
Capability Area Capability Area
Capability AreaCapability Area
Customer Interaction Support Change
Capability
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Capability
Capability
Capability
Capability
Capability
Capability
Capability
Capability
Capability
Capability
Capability
Capability Map<Target area>

161. Core Business
Capability AreaCapability AreaCapability Area
Management & Change
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Capability Capability Capability
Capability Capability Capability
Capability Map<Target area>
Support / Enabling
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability

162. Capability Classification
Status
GO OD
FAIR
BAD
Sourcing Type
OWN
PARTNE RSHIP
OUTSOURCED
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Capability Capability Capability Capability Capability Capability
Core Business
Supporting
GO OD
OUTSOURCED

163. Organisation Process
Asset
Product / ServicePurpose
Capability
RiskCost
Legend
NEW
Plan ned
Critical
Organisation
Role/Name
Asset Types
APP LICATION
SO FTWARE
DATA
DEVICE
FACILITY
Output
Outcome

164. Organisation Process
Resource
Team
Resource
Product / Service
Legend
Tag / Metric
Metric
Metric
Metric
Capability
Asset Types
APP LICATION
SO FTWARE
DATA
DEVICE
FACILITY
Capability Canvas
Role
Competence
APP LICATION
DATA
Outcome Output

165. Organisation Process
Application
Team
Data
Product / Service
Legend
Tag / Metric
Metric
Metric
Metric
Capability
Asset Types
APP LICATION
SO FTWARE
DATA
DEVICE
FACILITY
Capability Canvas
Role
Competence
Outcome Output
Input Output

166. Capability
Offerings
Operations &
Delivery
Organisation
Organisation
Process
Resource
Role
Product / Service
Process Process
Resource Resource
APPLICATION APPLICATION APPLICATION
Services / products
Service prodction
Lifecycle status
NEW
Planned
To Be Replaced
NEW
Resource Types
APPLICATION
SOFTWARE
DATA
DEVICE
FACILITY
Capability View
Purpose
Risk
Cost
Goal

167. Solution Architecture
Application
Application
Platform
Application
ftp
EXTERNALNEW
Application
Component
Component
Component
User
Technology
SO FTWARE
Technology
SO FTWARE
Technology
SO FTWARE
Legend
NEW
PLA NNED
REMOVED
Legend
APP LICATION
SO FTWARE
DATA
DEVICE
FACILITY
Legend
EXTERNAL

168. Transition Plan
Legend
NEW
PLA NNED
REMOVED
OUTSOURCED
Capability X
As-is To-be
Capability X
OUTSOURCED
Application A
On-Pre m
Application 1
Saa S
Application 2
NEW
Application B
REMOVED
change
<Target area>
Project
Partner C
Activity
Procurement
Build
Buy
Cloud
Outsourcing
Application 3
NEW
Application C
REPLACED
Team Y

169. Team Topologies
Team
Organisation
Stream-aligned team
Business-focused. Aligns to part of an operational value stream.
e2e responsibility for building, deploying, supporting, retring certain slice of the value stream.
e2e Life-cycle responsibility.
Team
Enabling team
Helps stream-aligned teams temporarily
Team
Complicated subsystem team
Helps stream-aligned teams temporarily
Team
Platform team
Platform support
Stream-align ed
Ena bling
Compl. subsystem
Platform
Teams
Stream-align ed
Ena bling
Compl. subsystem
Platform

170. Enabling teams
Stream-aligned teams
Complicated subsystem teams
Platform teams
Team Topologies
Team
Organisation
Team
Team
Team
Operational Value Stream 1
Team Team Team
Operational Value Stream 2
Team Team
Team
Team Team
Team
Teams
Stream-align ed
Ena bling
Compl. subsystem
Platform
Stream-align ed
Ena bling
Compl. subsystem
Platform
Stream-align ed Stream-align ed Stream-align ed Stream-align ed Stream-align ed
Ena bling
Platform Platform
Ena bling

171. Team Interaction Map
Team
Organisation
Team
Team
Team
Teams
Stream-align ed
Ena bling
Compl. subsystem
Platform
Stream-align ed
Ena bling
Compl. subsystem
Platform
Operational Value Stream X
Team
Stream-align ed
Team
Stream-align ed
Team
Ena bling
Team
Platform

172. Team Responsibility Map
Organisation
Team Type
Stream-align ed
Ena bling
Compl. subsystem
Platform
Team
Platform
Responsibilities
N.N.
Product Owner (PO)
N.N.
Scrum Masrer (SM)
N.N. N.N. N.N. N.N.
OpenShift ? ?

173. Actor Cooperation View
Organisation
Organisation
Organisation
Organisation Organisation
Organisation
Organisation
information information
information
information
information information
information
information
Legend
In-hou se
Par tne r
External

174. Process
Asset
Organisation
Process Process
Organisation
Capability
Location
Capability
Legend
App lication
Information
Location
Information
Asset
Operating Model Canvas

175. Effect
Cause Cause
CauseCause
Cause Cause
Cause
Cause Cause Cause
Cause and Effect

176. TitleWhy
the problem is a problem?
Define what are the reasons behind the issue,
what causes the problem, what makes the
problem problematic?
What
next?
How
to fix the problem?
EffectCause
SolutionProblem
OutcomeDriver
State,
postcondition
State,
precondition
affect
Result,
Outcome,
Event, Answer,
Metric
Motive, reason, driver, event,
condition, issue, occurrence,
phenomenon, question, goal,
diagnosis, demand
change

177. Title

178. Title

179. Title

180. Title

196. https://hosiaisluoma.fi/design/
https://www.linkedin.com/in/hosiaisluoma/

202. Activity
Purpose
Story
Content
Capability
Process
Asset
Task
Journey
Channel OrganisationProduct / ServiceBrand
Tag / Metric
Metric
Metric
Metric
Outcome
Object
Legend
Tag / Metric
Metric
Metric
Metric
People
Asset Types
APP LICATION
SO FTWARE
DATA
DEVICE
FACILITY
Flow
Linki (Association)
data
People
Tag / Metric