Workplace Deviance, Organizational Citizenship Behavior,...
Journal of Organizational Behavior
J. Organiz. Behav. 25, 67 80 (2004)
Published online in Wiley InterScience (www.interscience.wiley.com). DOI: 10.1002
/job.243
Workplace deviance, organizational citizenship behavior, and business unit
performance: the bad apples do spoil the whole barrel
PATRICK D. DUNLOP1* AND KIBEOM LEE2
1
2
Summary
School of Psychology, University of Western Australia, Crawley, Western Australia,
Australia
Department of Psychology, University of Calgary, Calgary, Alberta, Canada
The influences of organizational citizenship behavior (OCB) and workplace deviant
behavior
(WDB) on business unit performance were investigated using data from branches of a
fast food organization. Data included measures ... Show more content on
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In one group level study, Bommer, Miles, and Grover (2003) found a strong
relationship between individual employees OCBs and the aggregated OCBs of their
respective work groups, suggesting that individual employees will tend to exhibit
similar levels of OCB to the other members of the workgroup.
Recent research has shed some light on the importance of employees positive
interpersonal behaviors in determining team and organizational effectiveness (see De
Dreu, Harinck, Van
Vianen, 1999). According to the conflict management literature, for instance, there
are many different ways in which business unit members deal with conflicts within
the unit (De Dreu et al., 2001), and these different conflict management tactics
might be differentially associated with organizational effectiveness. Tjosvold, Hui,
Ding, and Hu (2003) indeed found that employees positive attitudes toward, and open
approach to, conflict were positively associated with organizational effectiveness.
Copyright # 2004 John Wiley Sons, Ltd.
J. Organiz. Behav. 25, 67 80 (2004)
WORKPLACE DEVIANCE, OCB, AND BUSINESS UNIT PERFORMANCE
69
Nevertheless, there are only a small number of studies that directly examined the