Ethical in business communication

The issues in the business communication when dealing with the clients.............

1. ETHICS IN BUSINESS C O MM UN I C T I O N Ethical issues of business communication is the process by which individuals exchange information between other individuals or groups of people. Throughout the process, effective communicators try as clearly and accurately to convey their thoughts, intentions and, objectives to their receiver. Communication is successful only when both the sender and the receiver understand the same information. In today's business environments, effective communication skills are necessary due to the highly informational and technological era. [1]

2. DEFINITION Business ethics. Business ethics (also known as corporate ethics) is a form of applied ethics or professional ethics that examines ethical principles and moral or ethical problems that arise in a business environment. It applies to all aspects of business conduct and is relevant to the conduct of individuals and entire organizations.

3. Definition of T.M. Garrett: Business ethics is a study of the moral rightness or wrongness of the acts involved in the production, distribution and exchange of economic goods and services.

4. meaning Every businessman at the inception itself must assume these obligations i.e. when he enters into the business itself. With this introduction, we shall now proceed to examine the exact meaning of business ethics and what constitutes business ethics.

5. Factors which necessitate ethical behavior in business Ours is an industrial society and its values tend to become those of the entire culture. There is a growing awareness among the public. The society insists the business leaders to shoulder the responsibility for maintaining their welfare. If an organization fails to live upon the expectations of the society, it will lose its market share, its prestige and reputation. Unethical practices shall lead to Government control ultimately through legislation. Hence, prevention is better than cure. Thus, not even for the society’s sake, but at least for his sake, the businessman, should adhere strictly to the ethical norms and the code of conduct.

6. Factors which necessitate ethical behavior in business 1. Survival of the Business Unit 2. Growth of Business Unit 3. Earning Goodwill 4. Improving the Confidence 5. Maintaining I nt e r - r e l at i on s h i p 6. Solving Social Problems

7. Relationship between business ethics an d values The relationship between business ethics and values refers to the manner in which good ethics can be applied toward the attainment of the values of a company. While business ethics is more concerned with issues of morality and integrity, business values are more focused on the ideals of the company or the way in which it wishes to conduct its affairs. In a sense, business values are more obligatory on the employees than business ethics due to the fact that ethics are more inborn whereas business values are more defined and also usually incorporated into the corporate objectives of an organization.

8. Importance & Impact of Ethical Communication in Today’s Business • Communication is constant, especially in the information age. Savvy professionals know how to communicate quickly, effectively and ethically. The term "ethical communication" has different meanings depending on the context. A shampoo advertiser and a sports team spokesperson may have dissimilar views on what constitutes as ethical communication. Some communication guidelines are only applicable to certain situations, while others could be understood as ethical in one situation and unethical in another. Every aspect of ethical communication should be considered within the boundaries of the issue at hand.

9. Ethical C o mm un i c a t i o n in Business Every business is dependent on effective ethical communication. It's what makes new policy in government, raises money for nonprofits and strengthens a business. Business communication occurs any time a message is given or received, whether it's verbal or nonverbal, between two businesses, a business and its employees or a business and the public. The messages sent and received by a business need to follow ethical norms that don't offend or make individuals feel uncomfortable.

10. • Ethical business communication holds great significance on three main fronts: business to business, business to employees and business to the public. An example of the first type is between a business and its suppliers or distributors. The second is organizational communication within the business itself, how the leadership communicates with the employees. Lastly, communication with the public is how the business develops its public image. Maintaining high ethical standards on each front is This Photo by Unknown author is licensed under CC BY-SA .

11. Function • Ethical business communication's primary function is to send and receive messages in a neutral, non- offensive manner. Ethical effective communication skills in business strengthen its corporate culture, resulting in a more attractive bottom line. When communication does not adhere to ethical standards, the consequences can include unhappy employees, a poor public image and a decrease in the bottom line. Ethical business communication is intended to care for the emotional and perceptive needs of its employees and customers. This Photo by Unknown author is licensed under CC BY-SA .

12. Misconceptions • A common misconception concerning ethical communication in business is that most unethical communication is obvious and overt. True unethical communication is based on perception. If a person or people group perceive or interpret certain actions or words to be discriminatory or offensive, the communication can be considered unethical. The same is true with interpersonal interactions between employees. If a particular form of communication or gesture is offensive to another employee, it can be categorized as unethical. This Photo by Unknown author is licensed under CC BY-NC-ND .

13. Purpose • The purpose of ethical communication in business is to protect, respect and maintain a good public image. The communication in any business is for the purpose of maintaining order and the proper image with its employees and society. For example, if an accusation was to arise against a particular company, the public relations representative will arrange a press conference to verbally address the issue at hand. The company may also change a policy pertaining to the issue that non-verbally... This Photo by Unknown author is licensed under CC BY-SA-NC .

14. c o n cl u si o n Business Communication Trends Paper Com/285 September, 4, 2010 Business Communication Trends Paper Business communication is a tool necessary to accomplish organizational objectives. Given recent advancements in technology and globalization of services, communication skills remain one of the most highly sought-after skills employers look for in job candidates.