Ethics in customer relations

1. Ethics in customer relations

2. COURTESY Customers should be greeted as soon as they walk-in or call If you are busy, make sure you let walk in customers know you see them Politely ask them to wait until assistance is available If you have a long line make sure to keep all conversations and meetings short and on topic Calls should be as friendly as in in-person conversations, use your manners

3. RESPECT Pay full attention all clients and don’t get distracted by what is going on around Stay calm and listen to what the customer needs whether they are asking a simple question or they are voicing their opinions Know how to treat every customer differently, accepting diversity and knowing how to deal with it will take our business far Never talk back or give any kind of attitude to a client even if they are causing chaos Give all clients their place and value never make unprofessional comments especially to new customers

4. HONESTY Always be truthful and don’t promise customers something you can’t give to them let your customers know about your products and their features truthfully while in the process of making a buying decision If you negotiate some kind of deal with a client, keep your word! Let all customers know all their specific fees at time of purchase

5. COMMITMENT Take your time and get to know every situation that results Call back customers at the set times and dates Always make sure all customers are updated and reminded time before payments If you deal with an unsatisfied customer, work the problem out with them and prove them it wont occur again By keeping track of your clients case, they will know you are interested and value their services Make all customers feel secure with your company