Executive H1 2024 Report- Fulfilment.pptx

Report summary

1. 1 Fulfilment Monthly Report H1

2. JM/ER 2024 Target 2.8bn ( 10,290 ) H1 Target 1.4bn (5,145) H1 Achieved 0.87bn (4,826) H1 ’24 REGIONAL CONTRIBUTION H1 Lagos: 2,957 tasks ( 405 M) P/Har: 1,362 tasks (250M) Abuja: 867 tasks (215M) Avg. Margin: 52% REVENUE PER KM Lagos: ₦2,429.43 P/Har: ₦2,299.45 Abuja: ₦1,834.36 DEDICATED TEAMS Lagos: 12 Teams yielding 136 M for H1 P/Har: 1 Team yielding 6.1 M for H1 (BOURBON OIL). PATROL Total of 24,067km was covered for 16,378 location visits Pan Nigeria. Locations visited was 52% of expected visits. EMERGENCY RESPONSE 374 Subscribers The team responded to 48 false responses and 9 real responses in H1. In total, there were 81 Armed Response Reactions/Activations in Q2 as compared to 56 in Q1. EMERGENCY RESPONSE VEHICLES STATUS CALL SIGN YTD REPAIR EXPENSES (N) PLAN TO REFURBISH ANNUAL REVENUE (N) HAWK 977,000 DUE 14,615,244 FALCON 1,106,025 DUE 6,444,000 JAGUAR 600,000 DUE 4,500,000 SPARROW 950,000 NOT DUE 8,442,000 POLICE SHUTTLE 806,000 2021 NIL (Support Deployments) TOTAL 4,439,025 34,001,244 SUMMARY FOR VEHICLES The revenue generated by the different teams are not inclusive of their other various expenses monthly. H2- PZ, CHARTERHOUSE & DSRL

3. CADET ACADEMY Training Target 10,568 Retraining Target 11,940 H1 Target 5,284 H1 Target 5,970 Total Trained 3,664 Total Retrained 2,916 JAN FEB MAR APR MAY JUN H 1 TRAINING ACTIVITIES JAN FEB MAR APR MAY 760 718 640 675 569 JUN 467 ACADEMY OUTSTATION SUMMARY TRAINED RETRAINED Training performance is at 35% against this year’s Target and 69% against H1 Target. Retraining is at 24% against this year’s target and 49% against H1 Target. The Academy had more Training in Q1 than Q2, while it had more Retraining in Q2 than in Q1. A reflection of low Sales in Q2 There were more Outstation Trainings in Q1 than Q2.

4. TARGET 25,409 3% Q1 2,797 21,325 3% Q2 2,805 21,319 2.5% MANNED GUARDING Location Guard Force Short manning H1’24 Guard Number Amount TOTAL GAIN 2,073 ₦ 160,104,005.23 TOTAL LOSS 1,241 ₦ 73,288,667.93 Net Balance 832 ₦ 86,815,337.30 Summary Update YE 2023 @ 21,040 Contr N17b. H1 2024 @ 21.319 optvs Contr N9.7b Locations grew by 0.3% from Q1 to Q2 by aggregate. In H1, we lost some major locations- JB (end of project), AHNI & Fhi 360 (Tender) contributed to the loss of over 200 guards Shortmanning Lower & Upper Mainland has the highest shortlegs of 223 & 74 respectively. 50% of the Shortmanned locations are from the Manufacturing Sector, with SMEs (23%) and Health (8%), making the top three (3). Top 3 under the Manufacturing sectors include; PZ (42), PAN AFRICAN AGRIC (13), & CROWN FLOUR MILL (8). Others are in smaller fragments Low pay is usually ascribed as the cause Identified 449 of such clients….but 81 give palliatives directly to optvs (41 clients give allowance, 40 feed) About 20 least paying to be presented for disengagement- N34m/annum. 64 optvs @ N80,000 would recover the imminent loss +more We provide accommodation to ease transportation for improved retention Regions Count of Locations No of Guards Shortleg %Short Manning Upper Mainland 2 107 1047 16 1.5% EAST 2 161 1182 8 0.7% ISLAND 2 144 1536 44 2.9% NORTH 2 240 1709 0.0% Upper Mainland 255 1768 74 4.2% WEST 252 1919 50 2.6% Lower Mainland 280 2373 223 9.4% ISLAND 385 2676 64 2.4% EAST1 362 3032 20 0.7% North 1 619 4077 38 0.9% Grand Total 2805 21319 537 2.5% SHORTMANNING

5. CAM H1 HIGHLIGHTS QUARTERLY RECEIVABLE AND COLLECTION PERIOD RECEIVEABLE COLLECTION OUTSTANDING % ACHIEVED BILLING COLLECTION % ACHIEVED Q1 6,843,347,424.47 5,111,505,231.16 1,731,842,193.31 74% 5,389,513,107.57 5,111,505,231.16 106% Q2 7,384,360,400.35 5,778,187,475.01 1,606,172,925.34 78% 5,564,933,250.50 5,778,187,475.01 104% RATE REVIEW PERFORMANCE 2024 TARGET 65% 2.5bn YTD(H1) TARGET 1.25bn H1 ACHIEVED 1.6bn BUSINESS EXPANSION 40% 2024 TARGET 2.3bn YTD(H1) TARGET 1.15bn H1 ACHIEVED 0.9bn H1 ACCOUNT LOST 2024 January total clients (excl. one off) - 1,564, Aggregate Lost client – (31) 2% Lost in line with KPI - (4) – 0.002% Regrettable – Seven Up, Fhi

6. BVI Yearly Target N150 M H1’24 Target N75 M H1’24 Achieved N41.7 M Highest Rev. Q2 N9.9M Project Count H1 78 SUMMARY Achieved 56% of H1 Target, being 28% of YTD Target for 2024. N9.9m was generated in May, highest for a single Month ( BoI , BUA, Tranter IT Infrastructure) There was a 6% increase in revenue from Q1 to Q2. There was also a 26% increase in the project count from Q1 to Q2 also. YTD revenue is 72% behind target while H1 revenue is 44% behind target. Background checks yielded 94% of total revenue for H1. Initiatives: Collaboration plan for foreign certificate verification with Zipped Script, Canada (over 48,000 Institutions) Polygraph Opportunity wi th Ocean Digital, Mexico (10 candidates for starters) . QoQ PERFORMANCE STATUS Q1 Q2 21 +6% REVENUE PROJECT COUNT Q1 Q2 +26%

7. OUTSOURCING 2024 Target Personnel 1,165 Revenue Target 1.73 bn H1 Achieved Personnel 125 H1 Revenue ACHIEVED 0.51bn H1 Target Personnel 583 Revenue Target H1 0.87 bn H1 REVENUE PERFORMANCE H1 PERSONNEL PERFORMANCE Q1 Q2 +321% SUMMARY A total of 585 talents were outsourced as of Dec 2023, while we did 24 for Q1 and 101 for Q2. 127 men lost (NN Fems , GB Foods & AXA) 40% of AXA has been recovered Q1 revenue was at 0.18bn, while Q2 revenue stands at 0.333bn, which makes a total of 0.51bn. With the records, we are 79% behind H1 target & 89% behind YTD target. 35% Q1 0.18bn Q2 0.33bn YTD REVENUE PERFORMANCE YTD TARGET 1.73bn YTD(H1) ACHIEVED 0.51bn 29%

8. FUSION CENTER TECH DEVICES All devices had an average downtime way higher than the set threshold of 5%. FSK(12%), SMS (29%), FIFO TRACKER (20%), GTD (19%). Migration of FSK devices to RDC still ongoing - 55 FSK panic device in Lagos Island, 15 FSK panic locations in Abuja (being 19% Subscribers, notified of Hotline to call) JOURNEY MANAGEMENT 4,826 tasks embarked on by the JM Team in H1. Not all assets used for protocol/JM task were visible on the tracking platform for clear sight and control Vendors in Abj have agreed to subscribed to our trackers OPS PATROL Patrol average performance for H1 was 47% for night and 32% for day patrols. ZA patrol reports not reflecting at the backend, reduced fuel allocation Zonal Assistants (ZA) also engaged with other office task like incident mgt, basic survey and pin down assignment etc. Digital patrol tracking would enhance performance rate and quality once backend is resolved in Q3 SITREP (Guards on Field) CUG Locations – 506 (Avg. Performance: 68 %) NIN issues resolved but CUG records WIP VHF RADIO Locations – 107 (Ops consideration to replace them with CUG in view) Guards personal phone numbers are called to improve communication, on occasion when CUG phones are unreachable EMERGENCY RESPONSE The team responded to 48 false alarms and 9 real responses in H1. In total, there were 81 Armed Responses/Activations in Q2 as compared to 56 in Q1. Other activities were merely drills and maintenance tests

9. SECURITY TECHNOLOGY 01 02 04 FSK PANIC Total Devices – 186 Avg Downtime – 12% HIGHLIGHTS: Migration of FSK devices to RDC still ongoing only on FSK panic device in Lagos Island and Abuja Updated proposition for alternative technology is to be re-presented to Committee SMS PANIC Total Devices – 174 Avg Downtime – 29% APN issues with Telco have been resolved and migration to MTN on sites with poor 9Mobile network is ongoing. 03 FIFO TRACKER Total Devices – 687 devices Avg Downtime – 20% HIGHLIGHTS: Maintenance have been carried out on the faulty trackers to reduce the downtime. MTN sims have been used to replace 9mobile network on devices with poor signals. Validation on the current devices is expected from the control room to isolate grounded devices, accidented vehicles from the downtime GUARD TOUR Total Devices – 598 devices Avg Downtime – 19% The GTD used currently is now sourced locally to address the issue of forex and maintenance. 128 GTD have been repaired, 46 devices are being used in new activations. Additional procurement in Q3 to fully resolve PROJECTS 17 Ongoing Projects (‘24) 8 (N45.5 M) Closed Projects (in ‘24) 9 (N29.7 M) H1 MAJOR HIGHLIGHTS GTD Downtime has reduced by 10%. (Jan 29% - Jun 19%). Plan to reduce to 5% in Q3 FIFOTRACK APN issues with Telco have been resolved and migration to MTN on sites with poor 9Mobile network is ongoing (28%). Migration of FSK to RDC Panic Alarm is at 75% Partnership with OEM –IDS, Hikvision, Zkteco on Panic and Smart Alarm Solution is currently ongoing and should be concluded in 3 rd quarter. This is to address the migration of Alarm into a new platform Exited Engineer – Oseni Abiodun

10. 10 Thank You