Facilitation Skills - When to Use and Why.pptx

In this session, we will discuss the world of Agile methodologies and how facilitation plays a crucial role in optimizing collaboration, communication, and productivity within Scrum teams. We'll dive into the key facets of effective facilitation and how it can transform sprint planning, daily stand-ups, sprint reviews, and retrospectives. The participants will gain valuable insights into the art of choosing the right facilitation techniques for specific scenarios, aligning with Agile values and principles. We'll explore the "why" behind each technique, emphasizing the importance of adaptability and responsiveness in the ever-evolving Agile landscape. Overall, this session will help participants better understand the significance of facilitation in Agile and how it can enhance the team's productivity and communication.

1. Why, When & How Facilitation Skills can help Agile Teams Prince Agrahari , Project Manager Amit Nair, Project Manager Project Management Competency

2. Lack of etiquette and manners is a huge turn off.   KnolX Etiquettes Punctuality Join the session 5 minutes prior to the session start time. We start on time and conclude on time! Feedback Make sure to submit a constructive feedback for all sessions as it is very helpful for the presenter. Silent Mode Keep your mobile devices in silent mode, feel free to move out of session in case you need to attend an urgent call. Avoid Disturbance Avoid unwanted chit-chat during the session. Switch on your web camera Please remember to always turn on your camera, as some sessions may require interaction.

3. Introduction to Facilitation in Agile Why Facilitation is Crucial in Agile Teams When to Use Facilitation Techniques How to Facilitate Choosing the Right Facilitation Techniques Interactive Q&A Session

4. The Problem

5. A report by KPMG revealed that 70% of organizations have suffered at least one project failure in the prior 12 months, often due to misaligned stakeholder expectations and poor facilitation of their needs and feedback . According to a report by the Consortium for IT Software Quality, poor communication and facilitation in requirements gathering and team coordination contribute to $2.84 trillion in poor software quality costs annually . A Harvard Business Review study emphasized that teams with poor facilitation often struggle with decision-making and conflict resolution. Ineffective meetings can waste as much as $37 billion per year in the U.S. alone . Key Factors Leading to Poor Facilitation Impact Inadequate Planning and Coordination: Failing to establish clear roles, responsibilities, and timelines. Poor Communication: Lack of effective communication channels among stakeholders. Insufficient Risk Management: Not properly identifying and mitigating potential risks. Lack of Stakeholder Engagement: Not involving key stakeholders in the decision-making process. Ineffective Leadership: Lack of strong leadership to drive the project forward and resolve conflicts.

6. Facilitation ? Facilitation is the process of assisting people in working together to achieve a common understanding and goal by creating enthusiasm and interest. MOTIVATOR GUIDE QUESTIONER BRIDGE BUILDER CLAIRVOYANT PEACEMAKER PRAISER TASKMASTER Roles of Facilitator 8 What is

7. Facilitation Purpose Objectives answer the question: what is the aim of our work together? What do we want to achieve? OBJECTIVES RELATIONSHIPS PROCESS BALANCE Facilitator Process is about how we work together. What are our group processes? Who makes decisions? How do we hold one another accountable? How do we learn (from success and failure)? Managing relationships is about building mutual trust within the group. It involves working with others, communicating well, and fostering effective participation with respect.

8. Facilitation Positive Culture Champion Clear Communication Time Management Preparedness Objective Viewpoint Adaptability Skills Facilitators need a specific skill set to easily transition between different roles. This skill set is rooted in their ability to be emotionally intelligent and respectful and balance individual needs with desired business outcomes. Facilitator

9. Facilitation ? An effective facilitator can rely on five core principles: participatory, healthy, transparent, process, and purposeful, to understand which techniques might be useful as they adapt to different team situations. Core Principles 5 What type of Participatory Core to effective facilitation is full participation and engagement, which enables shared responsibility in a team. Purposeful Well-facilitated sessions should have a clear objective that everyone is aligned with and works toward Healthy A safe environment means creating a healthy space where people feel safe to raise differences and even conflicting perspectives while respectfully learning from each other. Transparency Transparency only exists when there is shared understanding. Process Facilitation should enable a team to progress toward the desired objective of the interaction in a collaborative, inclusive way that leverages diverse perspectives.

10. When to use Facilitation? Team Effectiveness Contextual Complexity Low High Low High Light to Medium Facilitation No to Light Facilitation Light Facilitation Strong Facilitation Levels of Facilitation Team Effectiveness: A team’s ability to collaborate effectively,  deliver value, self-heal and self-manage  Contextual Complexity The complexity of the situation, the type of agreement, consensus and commitment the team needs within their context. Factors include the internal and external environments teams operate in and where individual team members are located (all face-to-face or remote vs hybrid) by Patricia Kong and Glaudia Califano

11. Here are some actions that facilitators might typically take

12. THE NEW LEADER IS A FACILITATOR NOT AN ORDER GIVER. ” John Naisbitt Author of MegaTrends !