Facilitators of communication

2nd-year B.Sc Nursing
Communication and Educational Technology
unit-1 Review of communication process
class -2 Facilitators of communication

1. FACILITATORS OF COMMUNICATION BY, VEDANTHA VINOD ASSISTANT LECTURER CCON-MYSORE

2. meaning Facilitate means creating a positive for action. A facilitator is a person who helps a  group of people   to work together better, understand their common objectives, and plan how to achieve these objectives, during meetings or discussions. 

3. SEVEN C’s FACILITATING EFFECTIVE COMMUNICATION ARE AS FOLLOWS: Completeness Correctness Concreteness Conciseness Consideration Courtesy Clarity

4. facilitators

5. Correctness :- the quality or state of being free from error. Freedom from mistakes. Concreteness:- is an aspect of communication that means being specific, definite and vivid rather than vague and general. It is a very clear and particular. Consideration :-careful thought, typically over a period of time.

6. Clarity:- quality or state of being clear. And easy to understand. Courtesy:- the showing of politeness in one's attitude and behaviour towards others. Ex :-"he treated the players with courtesy and good humour “.

7. Conciseness :- the quality of being short and clear, and expressing what needs to be said without unnecessary words: The letters were edited for clarity and  conciseness . Completeness :-the state or condition of having all the necessary or appropriate parts. Ex :-"the completeness of the records"

8. Factors facilitating effective communication: Broad openings Giving recognition and encouragement Giving leads Offering self Accepting Making observations Validating perception Exploring

9. Clarifying Placing the event in time / sequence Focusing Suggesting collaboration Restatement Reflection Summarizing

10. Broad Opening These include open-ended statements or questions. The purpose of broad opening is to acknowledge clients and to let them know that we are concerned about their views. But overuse of broad opening limit the relationship at a superficial level. Example: "What is bothering you” ?

11. Giving Recognition Giving recognition is noting something in front of us right at the present moment. It can be considered as a fairly superficial level of communication but indicates attention imparted by us to that feature. Example: “I notice you are wearing a new dress. You look very nice".

12. Giving Leads These are verbal/nonverbal reinforcements indicating active listening and conveying interest to what client says. They act as prompts to make the client continue with what he is saying. Example: “Go on", "uh-huh"

13. Offering Self It is a way of showering care and concern. It is used to offer emotional and moral support. Example: “I will sit with you until your family arrives".

14. Accepting Accepting allows the client to know that you are comprehending their thoughts and feelings. It is one of the ways to express empathy. Example : “I could imagine how it would be”

15. Suggesting Collaboration Example: Let us identify the cause of your anxiety.

16. Reflection It is understanding the feelings or views of clients and reflecting them back to client by repeating all or part of words. It helps client focus on feelings and allows to communicate empathy.

17. Summarizing It is the systematic synthesis of important ideas presented by clients during interactions. This helps in exploring significant content and emotional themes.

18. CONCLUSION

19. ANY DOUBTS ?

20. THANK YOU