FedRooms Traveler Overview

1. WELCOME TO FEDROOMS
AN EASIER WAY TO A BETTER STAY.
Program Overview

2. What is FedRooms?

3. •FedRooms is the official government-wide, government-
sponsored lodging program, in support of the President’s
Management Agenda simplifying the lodging process for
federal travelers and saving the government money
•FedRooms negotiates hotel rates on behalf of the federal
government in markets where government travelers need to
stay
FedRooms is your hotel program.

4. Who can use FedRooms?

5. FedRooms was designed for all federal employees.
•FedRooms is available to all federal government employees—military and
civilian—on official travel
When can I use the FedRooms Rate?
•Federal government employees can always use the FedRooms Rate
when on official travel
•The FedRooms Rate can be used for federal travelers on leisure travel*
•The FedRooms Rate can be used by federal travelers for small groups
and meetings of up to 25 people*
•The FedRooms Rate can be used by government contractors and state
employees on official travel*
*Rates available at select FedRooms properties – see advanced search at
fedrooms.com.

6. Why does FedRooms exist?

7. •The federal government (including the
Department of Defense) spends more than $2
billion on hotels every year.
•FedRooms leverages overall buying power to
negotiate the best hotel rates on behalf of the
federal government. The program is available for
all federal and military employees.

8. What does FedRooms offer?

9. •More than 5,000 hotels in more than 1,600 cities
around the world
–Significant increase from 636 hotels in 2004
•Flexibility to add hotels in cities that meet travelers
needs
–Nomination link on fedrooms.com
•A renowned help desk to answer program-related
questions

10. With more than 90 hotel chains represented in
the program, FedRooms offers travelers choices
3Luxury Resorts/LXR
2JW Marriott
2Renaissance Hotels and Resorts
6Fairfield Inn by Marriott
25Millennium Hotels and Resorts
8Wyndham
19Intercontinental
63Sheraton
58Embassy Suites
122DoubleTree
82Crowne Plaza
141Hilton Hotels and Resorts
138Radisson Worldwide
324Holiday Inn
521Hampton Inn

11. The FedRooms rate and the “government” rate
are not the same.
•FedRooms rates are negotiated specifically for federal
government travelers.
–Hotels must agree to the program terms & conditions
–FedRooms will assist in holding hotels accountable
•“Government” rates are unmanaged, and are determined by
each hotel
–15 percent of “government” rates are over per diem
–May have hidden fees and cancellation policies that add
up to a bigger bill at checkout

12. The FedRooms Rate guarantee
•Rates are at or below per diem
•Travelers can cancel a reservation until
4pm on the day of arrival without penalty
•No hidden costs or penalties are attached
to the Rate
•Travelers will not be charged for early
check-out

13. FedRooms provides financial risk aversion:
No Hidden Fees
$0$0 - $365Total “Hidden Fee” Risk
$0$0 - $40Parking Fee (no car)
$0$0 - $75Flat City Tax
$0$0 - $100Early Departure Fee
$0$0 - $50Booking Fee
$0
*
$0 - $100Change/Cancellation Fee
FedRooms RateMerchant Models and Gov RatePer Night Charge
*
Until 4PM (or later) day of arrival
Every rate in the FedRooms program meets the criteria outlined above, and is monitored for
compliance. Other rates are unmanaged (GOV, AAA, etc.), offering travelers no guarantees.
* 4PM or later day of arrival

14. The FedRooms rate versus the government rate—
How do they compare?

15. How can travelers access
the FedRooms Rate?
•Access to the FedRooms Rate is available
through all booking channels
Always book according to your
agency’s travel policy

16. 1. Look and book through www.fedrooms.com
–97% of hotels listed have link to online booking

17. Hotel search on fedrooms.com

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19. Link from fedrooms.com to hotel inventory

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20. 2. Online booking tool selected by your agency
–FedRooms properties display first in search
results
1. Select the FedRooms property
2. Choose the FedRooms rate

21. Online booking tools
1:
S te p C h o o s e Fe d R o o m s
p ro p e rt y

22. Online booking tools (continued)
2 :
S te p C h o o s e Fe d R o o m s
ra te

23. 3. Hotel-direct reservations
–Call the hotel directly
•Insist on the FedRooms rate; the government
rate is not the same

24. 4. Agency-specific travel agencies
–Call your Travel agency
•Insist on the FedRooms rate; the government
rate is not the same

25. •Verify that hotel is one of the 66% that offers LRA, or last
room available, rates. 34% of FedRooms hotels offer rates
that are NLRA, or non-last room available.
–NLRA rates give hotels the flexibility to extend FedRooms Rate in
competitive markets
–Properties offering NLRA rates designate a percentage or number
of standard rooms available at FedRooms rate
•Book lodging directly via www.fedrooms.com (when policy
allows).
•If booking directly through a travel agency, online booking
tool, or hotel, ask to speak to the supervisor/manager.
•Contact FedRooms at [email protected] so the FedRooms
team can resolve the issue
What should you do if you ask for the
FedRooms rate, but don’t get it?

26. How can travelers get involved?

27. •Always use the FedRooms Rate in order to strengthen the
program in the future.
•Submit your comments or suggestions via the survey on
fedrooms.com and/or the help desk.
•Invite travelers in your agency to participate in upcoming
FedRooms 101 training sessions. Information is posted on
fedrooms.com.
•Provide access to internal communication vehicles for program
updates and information.
•Insist on the FedRooms Rate every time you travel. If you
have difficulty getting the rate, or have feedback about your
experience, contact our help desk.

28. FedRooms Contact Information
Phone:[phone]
Email:[email protected]
Website: www.fedrooms.com
This is your program.
Help us make it work for you!