Forms of communication

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1. FORMS OF COMMUNICATION

2. What Is Communication ??? 10/27/2014 2 Forms Of Communication

3. Communication is … According to Newman and Summer , “Communication is an exchange of facts , ideas , opinions or emotions by two or more persons . “ According to Allen , “The sum of all the things one person does when he wants to create understanding in the mind of another . “ 10/27/2014 3 Forms Of Communication

4. Communication Process :- 10/27/2014 4 Forms Of Communication

5. Key Elements Of Communication Sender Message Encoding Channel Receiver Decoding Feedback 10/27/2014 5 Forms Of Communication

6. Forms Of Communication 10/27/2014 6 Forms Of Communication

7. … conti … 10/27/2014 7 Forms Of Communication

8. VERBAL COMMUNICATION 10/27/2014 8 Forms Of Communication

9. A :- Verbal Communication Language is the most useful tool of communication as it can convey idea and message easily if the parties to the communication understand the language used . So , “Communication by the using language is simply called as verbal communication . “ 10/27/2014 9 Forms Of Communication

10. … conti … Verbal communication can be divided in to two parts :- 10/27/2014 10 Forms Of Communication

11. 1 . Oral Communication Oral communication is the interchange of verbal messages between sender and receiver . Oral communication can be terms as , “ Spoken communication which can be defined as communicating our thoughts through words . “ 10/27/2014 11 Forms Of Communication

12. Forms of Oral Communication 10/27/2014 12 Forms Of Communication

13. Advantages of oral communication are: It is spontaneous and natural. It is, therefore, easy for others to understand . Choice of words generally suits the listeners . It is supported by nonverbal communication. The communicator or the person who communicates, is always physically available. It can develop close relations between the speaker and the listener. 10/27/2014 13 Forms Of Communication

14. Disadvantages of oral communication: Words spoken disappear into thin air. The words are temporary. Words are not permanent unlike say written communication. What is heard is often forgotten. Nonverbal communication that supports oral communication may not be understood by people from other cultures. 10/27/2014 14 Forms Of Communication

15. 2 . Written Communication Written communication is a creative activity that requires a lot of imagination and efforts to arrive at the finished product . Written communication can be terms as , “ Transformation of information through in any written form like letters , notices , circulars , memos , reports etc . “ 10/27/2014 15 Forms Of Communication

16. Forms of Written Communication 10/27/2014 16 Forms Of Communication

17. Advantages of written communication: Knowledge and information became available to people who could read. Written message are more carefully formulated than oral communication . Written communication serves as a reliable record for future reference and can be used in legal proceedings . 10/27/2014 17 Forms Of Communication

18. Disadvantages of written communication : One has to be literate to use written communication. Written communication is generally more expensive to convey a short message . Formal in nature so It does not involves personal touch between two parties . If the written communication is poorly drafted , it mat create misunderstanding and confusion in the mind of receiver . 10/27/2014 18 Forms Of Communication

19. NON - VERBAL COMMUNICATION 10/27/2014 19 Forms Of Communication

20. B . Non – Verbal Communication Nonverbal communication describes the process of conveying meaning in the form of non-word messages. It can be define as , “ Non verbal communication is the transfer of meaningful information from one person to another by means other than written or spoken words . “ 10/27/2014 20 Forms Of Communication

21. … conti … Non verbal communication divided in to two parts . 10/27/2014 21 Forms Of Communication

22. 1 . Sign Language People, today , not onlt communicate through words only , but also make use of sign and symbols in communication hence , “ Sign language includes all forms of symbols which replace words , numbers and punctuation signs . “ 10/27/2014 22 Forms Of Communication

23. Features of Sign Language :- Sign language is an art of communication with the use of pictures , drawings , sounds , etc . It is an expression of one’s feelings through the use of symbols . It requires just common sense and not any formal education for being understood . 10/27/2014 23 Forms Of Communication

24. 10/27/2014 24 Forms Of Communication

25. Visual Signs Visual signs & symbols speak a universal language understood by people all over the world and are easy to grasp and remember . It includes the use of posters , drawings , cartoon maps , diagrams , photographs etc . 10/27/2014 25 Forms Of Communication

26. … conti … For example , Anybody anywhere can recognize the sign for a telephone booth or a no smoking , or a factory . Traffic lights red , yellow , green on roads and the lights at railway station . Lights are used to mark celebrations , festive occasions , etc . Hoardings , lights on top of VIP vehicles or an ambulance serve their purpose . 10/27/2014 26 Forms Of Communication

27. Audio Signs :- Audio signs or signals have been used to send message since the early days of civilization . It is also universal in nature as they are understood by people easily . Audio signals include the use of drum beating , alarms , hooters , buzzers, whistles , bells , sirens . Etc . 10/27/2014 27 Forms Of Communication

28. Advantages Of Sign language It conveys message very quickly , easily and effectively . Useful for managing time . Makes communication interesting . Useful for informing and educating illiterate people . 10/27/2014 28 Forms Of Communication

29. Disadvantages Of Sign language Sign language , whether using visual or sound signals can communicate only elementary and simple ideas . It is not easy to draw effective pictures , posters , cartoons etc . It require great skill on the part of the artist . It is quite likely to be misunderstood . In verbal communication spot correction can be made easily . It is not possible in sign language . 10/27/2014 29 Forms Of Communication

30. 2 . Body Language Body language is a form of non-verbal communication which consists of body posture , gestures , facial expressions and eye movements . Humans send and interpret such signals almost entirely subconsciously . 10/27/2014 30 Forms Of Communication

31. … conti … In other words “The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others” Movement/kinesics :- Posture Gesture Facial expressions Gaze / Eye contact 10/27/2014 31 Forms Of Communication

32. A . Posture :- The first important aspect of kinesics is posture. Standing or sitting in a relaxed professional manner is a positive posture nonverbal. Also, being comfortably upright, squarely facing an audience, and evenly distributing your weight are all aspects of posture that communicate professionalism, confidence, attention to detail and organization. 10/27/2014 32 Forms Of Communication

33. B . Gesture :- Deliberate movements and signals are an important way to communicate meaning without words. Common gestures include waving, pointing, and using fingers to indicate numeric amounts. Other gestures are arbitrary and related to culture. 10/27/2014 33 Forms Of Communication

34. C . Facial Expressions Facial expressions are responsible for a huge proportion of nonverbal communication. Consider how much information can be conveyed with a smile or a frown. While nonverbal communication and behaviour can vary dramatically between cultures, the facial expressions for happiness, sadness, anger and fear are similar throughout the world 10/27/2014 34 Forms Of Communication

35. D . Eye Contact/ Gaze Looking at someone means showing interest in that person, and showing interest is a giant step forward in making the right impression . Your aim should be to stay with a calm, steady, and non-threatening gaze. Eye behavior can reveal confidence , or nervousness , warmth and caring , doubt and fear , or other emotions to a message . 10/27/2014 35 Forms Of Communication

36. E . Personal Appearance Appearance includes such things as a person’s body shape , skin color , hair color and length and facial features . Some aspects of a person’s appearance may provide us with useful information that we do not want to ignore . It may be desirable to attended to certain aspects such as age or gender . 10/27/2014 36 Forms Of Communication

37. F . Vocal Features Vocal features every thing about a spoken message except the words themselves , such as the tone of the voice or pace of speech . Voice , quality , volume , pitch , rate of delivery , pronunciations and pauses are aspects of vocalizes . 10/27/2014 37 Forms Of Communication

38. Advantages Of Non – Verbal Communication :- Non- verbal communication helps the communicator to communicate all that thing secretly which they do not want to revel to others . Through non – verbal communication we can communicate in brief . for example , If we want to show that we are angry we can easily show it through facial expression . 10/27/2014 38 Forms Of Communication

39. … conti … As words have limitations , non – verbal communication is more effective in situations is more effective in situations where a person has to explain shapes , directions , inner feelings and personalities . Non-verbal signals serve to make the message more powerful and convincing . Try to convince or motivate another person into doing a certain task while keeping your facial expression , gestures and tone of voice unanimated . 10/27/2014 39 Forms Of Communication

40. Disadvantages Of Non – Verbal Communication :- Long conversation is difficult. It varies culture to culture . Difficult to understand and requires a lot of repetitions . Cannot be used as public tool for communication . Less influential and cannot be used everywhere . 10/27/2014 40 Forms Of Communication

41. THANK YOU  10/27/2014 41 Forms Of Communication