Forms of technical_communication

Forms of Technical Communication
Technical Communication

1. Forms of Technical
Communication

2. What is Communication?
Communication is the art of transmitting information, ideas and
attitudes from one person to another
Personal process
Occurs between people
Means to influence others
Tools for controlling and motivating people.
It is a social and emotional process.
Expression of thoughts and emotions through words & actions

3. Process of Communication?
Sender
SenderMedium
MediumFeedback
FeedbackReceiver
Receiver
encode decode

4. What is Technical Communication?
The process of defining, creating and delivering information for the
safe, efficient and effective use of products
Broad field and includes any form of communication
conveys scientific, engineering, or other technical information
Factual Communication, usually about products and services
Specific Audience

5. Characteristics of Technical Communication?
The Five C’s of Technical Communication:
Clear: easily understood by intended Audience
Correct: follows grammatical and technical conventions
Concise: clear without excess verbiage.
Consistent: builds trust
Comprehensive: contains all necessary information

6. Purpose of Technical Communication?
Technical Communication serves three purposes that
sometimes overlap :
Inform:
Instruct:
 Influence
/Persuasive:

7. General Vs Technical Communication
General:
Contains a general
message
Informal in style and
approach
No set pattern
Mostly oral
Not always for a
specific audience
No use of technical
terms or graphics
Technical:
Contains a technical
message
Mostly formal in style
and approach
Follows a set pattern
Both oral and written
Always for a specific
audience
Frequently involves
jargons, graphics etc.

8. Forms of
Technical Communication
Written Forms:
Technical Reports
Forms, Memos, and E-
mail
Business Letters
The Job Search:
Resumes and Letters
Manuals
Faxes
Oral Forms:
Presentations
Video Conferences
Audio Conferences
Interviews(Employmen
t/Press)
Instructions
Seminars
Telephone Talks

9. Technical Reports
Factual writing, based on evidence, containing organized
information on a particular topic
Used for the study of existing procedures and practices
Used for launching new projects
Assessing the progress of the on-going projects

10. Objectives of Technical Reports
To record an experiment
To record technical specifications
To document current status
To record and clarify complex information for future reference
To document schedules, timetables, and milestones
To present information to a large number of people

11. Three Basis Format of Technical ReportsWhat isCiohmuhsn C
Descriptive Reportc?Pmuhsn C Lab Reportr nsna?e Proposal

12. Significance of Technical Reports
Provide information in a scientific way
Help in planning new ventures
Persuade and motivate the readers
Help in keeping records which provide necessary feedback

13. Forms, Memos and E-mail
Forms: Forms are preprinted formats for recording
specific pieces of information
Memos: Memos are brief, open-ended communications
addressed to a specific person about a stated subject
E-mail: E-mail provides and electronic medium for both
types of communication – memos and forms

14. Business Letters
Written by an authorized person of an organization
Will be sent to other firms and organization, customers, suppliers,
companies, government offices etc

15. Objectives of Business Letters
To create and establish new business relationships and to sustain
existing business relationships are the ultimate purposes
To inform
To congratulate
To order
To request
To sell a product, service
To apply for a job

16. Types of Formal Business LetterWhat tisCos sma
Positive Lettersos smaChuC
nc?Ptmr
Letters of
InquiryesfS tisC
os sma
Negative
Letters

18. Significance of Business Letter
Helps in reaching a large and geographically diverse audience
Economic (as compared as phone call)
Serves as a permanent records
Assists in sustaining business relationship

19. The Job Search: Resumes and Letters
Resumes: technical specification that describes you,
your education, related skill, experience
Job Application: is likes a sales letter as it written to
sell one’s services
Avoid saying anything that cannot be supported by
documents
Exaggerations should be avoided

20. Process of presenting a topic to an audience
Presentations