Foundation Assignment Ekene Patience Nesiagho 170023472 - (17-10-17).docx

good communication skills

1. Good Communication as a Key Skill Necessary for Successful Management
Communication can be defined as the exchange of information, thought between individuals in a
group. In other words, communication plays a fundamental role in balancing individual and
organisational objectives. Good communication is the heart of every business. It disseminates the
information needed by the employees to get work done and builds relationship of trust and
commitment.
Effective communication helps manager to tap the full potential of team. Managers whom
communicate well are better motivators and creates a conducive atmosphere for their team members
to flourish (360 training, 2017). According to an article written by Australian institute of management,
Communication helps to build and maintain relationship, build an effective team, ensures
transparency and contributes to the growth of a company (Satell G., 2015)
There are two elements involved in communication, verbal and nonverbal communication.
Verbal Communication – Verbal communication consist of 45% of our communications. It involves
the use of language and meaning (either oral or written). Verbal communication becomes effective
through the choice of right words.
Non Verbal Communication – It involves the conscious and the unconscious body movement that
couples with our physical environment. Nonverbal communications are not expressed orally or in
writing and includes human elements associated with communication. It is very important for a good
communicator to have the right body posture, facial expression in order to convey the right message
to the receiver (kerala.gov.in 2017).
Greater attention should be paid to the communication by management as an element of
organisational behaviour. By identifying the inherently stressful world of employee-manager
relations, small things make a big difference.  Communication can count on and goes a long way to
building manager-employee rapport. And rapport builds trust... trust builds engagement... and
engagement yields productivity.
An employee cannot do anything constructive in a work unit unless he or she knows what is to be
done, when the task is to be accomplished, and who else is involved. The staff members who have this
information become centers of power (Lipman, V., 2016).
Communicative helps to improve work place overall culture, helps to eliminates barriers in an
organization. There are many potential problems that can be caused by poor communication skills
such as increased amounts of employee turnover, high amounts of call outs, poor customer service
skills, diminished productivity and the lack of focus. These are just to name a few ("The importance
of communication in today's world", 2017). So why does poor communication in the workplace cause
these issues? Some surveys and discussions have acknowledged that lack of information is a cause. In
others words keeping people out of the loop. Some have said they don't feel important in the eyes of
their employers. While others have stated not enough face to face interactions. Listed below are the
Top four Benefits Managers should consider when managing others. 
Helps with Diversity
Effective communication increases productivity in the work place. Managers and employees must
know how to effectively communicate with the company's international counterparts. The
difference in cultures requires managers to understand terms commonly used in United Kingdom or
America depending on the location of the company that another culture finds offensive. Companies
that prepare workers to excel with verbal and nonverbal communications skills find it easier to enter
into global marketplaces than companies that do not prepare its employees (Jayasre R., 2015).
Ekene Patience Nesiagho 170023472 BU51007

2. Team Building
Effective communication reduces unnecessary competition within departments and helps employees
work together harmoniously. The result of a team that works together is high productivity, integrity
and responsibility. Employees know their roles on the team and know they are valued. Managers are
able to correct employees' mistakes without creating a hostile work environment. A manager who
openly communicates with his or her subordinates can foster positive relationships that benefit the
company as a whole. Happiness and learning are tied very closely together. Trying new things with
your staff can generate good vibes among employees, which in turn benefits the business itself.
Choosing something unique and slightly outside of people’s comfort zones can encourage them to
come together in new ways (Scudamore, B. 2016).
Employee Morale
Employee morale is the general feeling or spirit around the workplace—it can be good or bad.
Effective communication in the workplace plays a prominent role in developing long lasting
employee motivation. One of many positive benefits gained from well-established organizational
communication is improved relationships. Improving relationships between management and staff is
important. Employees appreciate good communication coming from management. It produces a
healthy work environment. When employees are satisfied with their jobs, they are able to efficiently
perform their duties with a positive attitude. Things will go smoothly when everyone is on the same
page, understanding the goals and the direction of where the company is going. Managers can
alleviate problems by keeping the lines of communication open. When there is positive, two-way
communication between managers and subordinates, and among co-workers, morale tends to be good
(crm learning 2017).
Efficiency
Management whom regularly provide effective communication to their employees creates an
environment for efficiency within the workplace. If employees are clear about the company's goals
and how they have an important part to play in achieving these goals then there is likely to be greater
productivity, in addition to a sense of being part of a team and of ownership. No matter how brilliant
and valuable and one’s idea, it is worthless unless you can share it with others. For this reason
effective communication is crucial at any level of an organization. The communicator must consider
its audience before communicating, so it is important to simplify one’s vocabulary when and where
needed. Organizing thoughts before sharing is also an effective way to communicate. Thought
organization before sharing is very important because it creates a pattern for your listeners allowing
him or her to grasp the picture intuitively. This allows the listeners to focus on how message without
struggling to understand how you got from point A to point B.
In conclusion, managing communication in the organization is important so as to perform basic
functions. Managers in an organization should be effective communicators with high levels of fluency
and professionalism and must be aware of the communication cycle to achieve team goals. Effective
communication within the workplace like in the company’s technical office keeps the team involved in
the delivery of customer focus which increases commitment to the organization and make for a better
relationship and understanding within the team. Furthermore, within the communication cycle, it is
essential to get regular feedback, which also helps evaluate and improve the communication process
which in turn can be used as a basis to develop personal development plans, identify communication
strength and weaknesses and decreases workplace conflicts, reduces messy office politics and
decreases workplace conflict, making for a healthier, happier workforce.
Ekene Patience Nesiagho 170023472 BU51007

3. References
Agarwal, S., Garg, A. (2012). Iosrjournals.org. (http://www.iosrjournals.org/iosr-jbm/papers/vol3-
issue2/E0324049.pdf?id=5483). Retrieved 10 October 2017
Communication Skills | Skills You Need. Skillsyouneed.com. from The importance of communication
in today's world. (2017). Taylor & Francis.,
(http://www.tandfonline.com/doi/abs/10.1080/03634526209377249?journalCode=rced19) accessed
10 October 2017.
Ferrise H., (2016) why effective communication is so important for management
(http://www.360training.com/enterprise/blog/why-effective-communication-is-important-for-
management/) Retrieved 17 October 2017
Flexstudy (2015) The Importance of effective communication
(https://www.flexstudy.com/catalog/schpdf.cfm?coursenum=97003) Retrieved 16 October 2017
Jayasre R. (2017) Effective communication
(http://www.img.kerala.gov.in/docs/downloads/communication.pdf) Accessed 17 October 2017
Klotsche, M. (2009) the importance of communication in today’s world.
(http://www.tandfonline.com/doi/abs/10.1080/03634526209377249?journalCode=rced19) Retrieved
16 October 2017
Lipman V. (2016) the best managers always communicate
(https://www.forbes.com/sites/victorlipman/2016/01/18/the-best-managers-always-communicate/
#58637db52a2c) Retrieved 15 October 2017.
Satel, G. (2015) Why Communication is Today’s Most Important Skills
(https://www.forbes.com/sites/gregsatell/2015/02/06/why-communication-is-todays-most-important-
skill/#1d11915e1100) Retrieved 17 October 2017
Scudamore B. (2016) why team building is the most important investment you would make
(https://www.forbes.com/sites/brianscudamore/2016/03/09/why-team-building-is-the-most-important-
investment-youll-make/#6f0664f0617f) Retrieved 17 October 2017.
Skills you need (2016) Business Communication.
(https://www.skillsyouneed.com/ips/communication-skills.html) Retrieved 17 October 2017
The importance of communication in today's world. (2017). Taylor &
Francis.http://www.tandfonline.com/doi/abs/10.1080/03634526209377249?journalCode=rced19
Accessed 10 October 2017.
Turkalj, Z. Fosil, L. (2017). Organizational communication as an important factor of organizational
behavior http://www.efos.unios.hr/repec/osi/journl/PDF/InterdisciplinaryManagementResearchV/
IMR5a03.pdf Accessed 10 October 2017
Ekene Patience Nesiagho 170023472 BU51007

4. .
Why team building is the most important investment you will make. (2017). Forbes.com. Retrieved
10 October 2017,https://www.forbes.com/sites/brianscudamore/2016/03/09/why-team-building-is-
the-most-important-investment-youll-make/#6f0664f0617f R Accessed 10 October 2017.
Ekene Patience Nesiagho 170023472 BU51007