Foundations of Emotional Intelligence.pptx

Foundations of Emotional Intelligence

1. Foundations of Emotional Intelligence

2. 1. Introduction to Emotional Intelligence Define EI: Explain what emotional intelligence is and why it's critical for effective leadership. Highlight the key components: self-awareness, self-regulation, motivation, empathy, and social skills. Importance in Banking: Discuss how EI impacts customer service, team dynamics, and decision-making in a banking environment.

3. 2. Self-Assessment and Reflection Personal Reflection: Ask managers to reflect on their own EI strengths and weaknesses. Encourage them to think about how their emotions influence their behavior and interactions at work. Assessment Tools: Use EI assessment tools or questionnaires to help managers gain insights into their emotional strengths and areas for improvement.

4. 3. Group Discussion Topics Self-Awareness: How does being aware of your emotions affect your management style? Share experiences where self-awareness led to better outcomes. Empathy in Leadership: Discuss the role of empathy in understanding customer needs and building team rapport. Share examples of empathetic leadership within the bank. Managing Emotions: Explore strategies for managing stress and emotions in high-pressure situations. Discuss times when emotional regulation led to positive results. Improving Social Skills: Talk about ways to enhance communication and conflict resolution skills. Share experiences where effective communication improved team performance .

5. 4. Case Studies and Role-Playing Case Studies: Present scenarios involving emotionally challenging situations in a bank setting. Discuss how EI can be applied to resolve these issues. Role-Playing: Conduct role-playing exercises to practice EI skills, such as active listening and constructive feedback.

6. 5. Action Planning Individual Action Plans: Have each manager create a personal action plan for developing their EI. Encourage them to set specific, measurable goals. Peer Support: Establish peer support groups where managers can share progress and challenges in their EI journey.