W/L (‘shark’) because of competition resulting from comparisons between siblings L/W (‘teddy bear’) Sub-optimal behaviour , not stable / desirable W/W solutions are mutually beneficial and satisfying All feel committed to Action Plan Not based on power / position
Characteristics of a person operating Win Win Integrity – sticking with commitments Maturity – courage of expression; consideration for others Abundance mentality – believing there is plenty for everyone
Seven Habits Paradigm 5 4 Independence Interdependence 4 Think Win/Win 5 Seek First to Understand... Then to Be Understood – The Habit of Empathetic Communication
WHAT IF DOCTORS DIAGNOSE BEFORE THEY PRESCRIBE? PARENTS COULD BE PRESCRIBING / CONTROLLING / ADVISING STAR SALES PEOPLE ASSESS NEEDS THEN SELL SOLUTIONS TO PROBLEMS, NOT JUST PRODUCTS. EMPATHETIC LISTENING MAY TAKE TIME, BUT ONCE PEOPLE ARE UNDERSTOOD, THEY LOWER THEIR DEFENCES . REDUCES LIKELIHOOD OF MISUNDERSTANDING, ADDING TO EMOTIONAL BANK ACCOUNT
People tend to filter the information they receive through their own paradigms, reading their autobiography into other people's lives, or projecting their own home movies onto other people's behavior. When another person is speaking, we usually "listen" at one of four levels: ignoring, pretending, selective listening, or attentive listening. We should be using the fifth, highest form of listening - empathic listening.
Seven Habits Paradigm 6 5 4 Independence Interdependence 4 Think Win/Win 5 Seek First to Understand... Then to Be Understood 6 Synergize – The Habit of Renewal
Producing synergy Whole is greater than the sum of its parts. Use concepts of Win Win and mutual understanding. Communicate with trust and cooperation. Value differences. Involve people in the problem, so they understand it; makes it their problem. Shared goals are created, enabling the whole enterprise to move upward.
Four Dimensions of Renewal Physical Exercise, Nutrition Stress Management Spiritual Value Clarification & Commitment, Study & Meditation Social/Emotional Service, Empathy, Synergy, Intrinsic Security Mental Reading, Visualizing, Planning, Writing
THE U PWARD SPIRAL Learn Do Commit Learn Commit Do Do Learn Commit Learn Commit D o