Framework of tqm

Its about the framework of quality management

1. Submitted by, K.V.Rajee 14mba009 Framework of TQM

2. “ Is the set of management processes and systems that create delighted customers through empowered employees, leading to higher revenue and lower cost” - Juran Institute,Inc Definitons of TQM

3. “TQM is pure pragmatism” - Hutchins,Achieve Total Quality,1992 Definition

4. “TQM is not a destination, but a journey towards improvement”. - Hunt, Management for Quality,1991 Definition

5. Total-Everyone should be involved Quality-Customers should be provided with an uniform product that meets their expectation Management- The way Total Quality is conducted Meaning of TQM

6. TQM is the application of quantitative methods and human resources to improve all the processes within an organization and exceed CUSTOMER NEEDS now and in the future. TQM

7. Introduction: Four main section Motivation for TQM is to be identified It helps to set overall strategic direction of TQM and influence them Foundation of the framework of TQM is “organizing” Two pillars are systems and techniques and measurement and feedback Changing the culture is considered at all stages and interacts with them through all the process People both as individuals and group are central to TQM and without their skills improvement will not occur. Framework of TQM

8. Various aspects of TQM fit together and is particularly useful for those org who, Are taking first steps on the TQM journey Have got ISO 9000 series registration and require some guidance and advice on what to do next. Are attempting to develop improvement plans and controls across a number of sites. Have less than 3yrs operating experience of TQM and continuous improvement Contd ….

9. Organizing: Motivation for starting TQM and a process of continuous improvement Time to introduce TQM must also be considered Communicate across organization what is TQM and why its adopted and what is involved, including the cost and required resources. Useful to consider the problem and helps to minimize them.

10. A clear long term strategy for TQM should be formulated and integrated with other key business strategies, departmental policies and objectives. This also includes the development of a quality policy and quality strategy. The aim should be to integrate them with the long term plans of the business.( any short term strategy integrate with long term) Key actions

11. The approach of TQM should be decided.(culture of org and shld be flexible) The organizations and people who can be sources of advice on the approach of TQM and its introduction and development, should be identified.(advice is also req to develop quality) Stages of improvement activity should be identified at the outset, taking into account the starting point of the organization, motivation for TQM and tools and techniques which may be applicable. Cntd ..

12. Vision and mission statements which are understandable to all employees should be developed, displayed and communicated in company unique language. Its important that everyone in the organization can identify with the vision and mission statements(vision should be achieveable )

13. Communication is a key component of TQM and management cannot communicate too much on issues relating to TQM and improvement made(common sense, two way, heart and mind of employees, both written and verbal mediums) A formal program of education and training should be established( tools, techniques)

14. Tools and techniques applicable at each stages of improvement process should be identified. The right type of training targeted at the right people should be developed(stop misuse of tools and techniques) Process analysis and improvement should be continual part of the organization’s improvement process.(focus processes rather than functions) Systems and Techniques(development of quality)

15. Internal and external performance should be identified and defined(2-way flow of information between org and customers and supplier) Discussion with customers about the performance expected( partnership with customers and develop customer loyalty) Means of celebrating and communicating success with TQM should be considered and methods developed for recognizing the efforts of teams and individuals.( recognition, rewards and incentives for quality effort) Measurement and feedback

16. Linking rewards to improvement activities must be considered (financial payments) Cntd …

17. An assessment for both management and employee perspectives of the current status of the current status of the org culture should be undertaken before firm plans for change are developed.(senior management must be prepared for conflicts) Change should be planned and take place in a consistent and incremental manner. Role of people within the organization should be recognized Changing the culture(attempt to change culture for different reasons)

18. Teamwork is a important facilitator in culture change, but org must ensure that the org infrastructure can adapt to the changes which teamwork will bring. Cntd ..

19. Review the org adoption of TQM to date(presentation) Customize the framework to suit the individuals org Present and debate the customized framework(spokesperson will explained) Assess which features of the framework are already in place.(ranking) Prioritize the features which are not already in place Use of the framework

20. Develop plans to introduce the prioritized features of the framework identified in the previous stage(stage 6) (start and finish date) Communicate the details of the framework (explained to suppliers and customers) Identify any potential problems in putting the plan developed at stage 6 into place Cntd …