Front office personnel

Front Office Personnel

1. FRONT OFFICE PERSONNEL

2. Front office personnel are the staffs of the hotel who directly deals with guests. Personal working in front office departments needs very special qualities. Sometimes the image of the hotel depends on upon his/her personal qualities. He/She has to work as a salesmanship, problem solver, and coordinates.

3. R _ C _ P T _ _ N _ S T C _ S H _ _ R B _ L L B _ Y D _ _ R _ T T _ N D _ N T R E C E P T I O N I S T C A S H I E R B E L L B O Y D O O R A T T E N D A N T

4. FRONT OFFICE MANAGER A hotel Front Office Manager is tasked with making sure that the Front Office – the place where guests first come into contact with the hotel and staff – runs smoothly and effectively.

5. Front Office Manager responsibilities include: Managing and training the Front Office staff Ensuring the front desk provides a professional and friendly service for guests Dealing with guests Arranging staff scheduling Acting as liaison between General Manager and staff

6. BELL BOY ( BellHop / BellMan ) is a hotel porter who helps patrons with their luggage while checking in or out.

7. CASHIER An employee who handles the financial transactions of a company . a cashier works directly at a cash register, ringing up the customer's purchases and collecting their payment.

8. DOOR ATTENDANT (popularly known as doormen) work for upscale hotels, fancy apartment buildings and clubs. ... But the main reason that establishments hire doormen is to project an image of professional and personal service. The doorman is the first and last person you will meet during your stay at a hotel or club.

9. NIGHT AUDITOR Night audit duties in customer service include handling the reservation process; welcoming guests and getting them checked into their rooms; responding to guests' requests; doing some light cleaning; and coordinating with other hotel workers to handle necessary end-of-day tasks.

10. RECEPTIONIST The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls . he term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control as well as mail and message service. Such receptionists are often called front desk clerks .

11. CONCEIRGE Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

12. RESERVATION AGENT Their job is to assist customers with the planning and booking aspect of their vacation or stay. They may support customers in person, on the phone, online or a combination of these. They answer customers' questions, make travel suggestions and book rooms and tickets.

13. TELEPHONE OPERATOR is responsible for guaranteeing the smooth operation and handling of all telephone communication, provides quick, well organized, polite telephone services to guest and the hotel staffs as per standards set by management.

14. ASSIGNMENT: #2 What is PECs? What are the PECs in Front Office Services? Why it is important to know? Research your Assignment!