Complete the questions with a vocabulary word from the box. Then tell us what your answer for each one would be. prefer ecommerce bargain spend broken customer Have you ever taken anything back to a shop because it was _______________? What is your favorite _______________ website? Why? How important is _______________ service when you go shopping? Do you _______________ going shopping alone or with other people? How much money do you usually _______________ on food each week? Do you ever _______________ over price? Do you enjoy it?
Match the t2 parts of a conversation between a shop assistant and a customer. Column A should have numbers 1, 3, 5... Column B 2, 4, 6… Column A Column B
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Complete the menu headings. Main Courses / Soft Drinks / Alcoholic Beverages / Starters Desserts / Hot Beverages / Sides / Drink Menu
Match the waiter’s questions with the customer responses. Customer phrases. Match the phrases with their synonyms.
E-mail writing Do you often have to send e-mails your clients? What are they about? Do you send the same e-mail to all of your customers? Is it different when you are talking to someone you’re familiar with? What is the difference between a formal and an informal e-mail?
Directions: You are going to read two e-mails requesting information about summer courses. Decide which phrases go in e-mail A and which ones go in e-mail B. Then number them. Look at the examples.
A: Subject: Request for information about summer courses B: Subject: Hello! Hi Jack! Dear Mr. Jones, 2. Do you do any trips to other places in the UK? My name is Jaana and I’m from Finland. I bet you haven’t had students from here B4. 1. Do you have a course on how to write essays? Best regards, Jaana Nikkinen Is there fun stuff after school? What about trips? 3. What sort of accomodation do you offer? I’m a university student from Finland and I wanted to ask about information of your summer program: BTW do they have writing courses to create essays? I got your contact from a friend since you know about the program I’m interested in. Give me all the info you can! Jaana (but you can call me Jan!) Tell me about the rooms. Hopefully I get a nice roomie. 1A 1B
Describe the differences between these 3 e-mails. Which style do you think might be more useful for you?
Writing Task Write a semi-formal e-mail you might use with your foreign clients. What information do you need to pass on? Make sure your teacher reviews grammar and spelling. Happy writing!