Functions of staff involved in Sales department

Sales department

1. Functions of the staff involved in Sales Office Section 11 Objective 1 (a) By G. Flanders-Hinds

2. Maintenance of sales records; Stock control Liaising with other departments Customer follow-up Functions of the sales office and its staff

3. The sales office is responsible for keeping accurate records of all transactions in the business. Today, many companies use the computer with database software to record sales transactions. There are number of records that are kept by the Sales Office: Customer records – this include customers name, addresses and order history Price lists – an outline of prices of the goods and services available for sale Sales receipts – records of orders sent to customers Maintenance of sales records

4. Sales call log – an outline of telephone conversations with existing customer or prospective customers Commission summary – document used to calculate the commission payable to the sales personnel over a period of time Sales summary card – this document provides information on the sale of products and services

5. The sales office is responsible for monitoring stock control, that is, the movement of stock inward and outwards is monitored through a computerized stock control process or a manual check of inventory is made. Monitoring stock control enables the sales department to avoid – over-stocking and under-stocking of inventory. This also enables them to keep track of the purchasing pattern of customers, as well as the volume of sales over a period of time e.g. daily, weekly, monthly, quarterly or annually. Monitoring stock control

6. The sales department must liaise with a number of department offices within the organization, such as the Accounts Office, the Human Resource Office, the Purchasing Office, and Production office, to ensure the smooth running of the business operations. Liaising with other departments

7. I t is important for business firms to attract and retain its customers by developing a long and meaningful relationship with them. This not only builds the firm’s reputation of goodwill but it also ensures that the customer remains loyal and their needs are satisfied. Therefore, it is essential that the sales department develops a well-organized after-sales support for its customer when they have purchased goods and services. Customer follow-up

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