Fundamentals of Management Presentation.pdf

management

1. Fundamentals of
management
Presented by:
Koh Yin Shin Chanise (2023000381)
Melanie Soh Xin Yee (2023000305)
Angie Chew (2023000396)
Lai Wai Yee (2022000061)
Ginnie Ng Chen Xi (2023000387)
Leong Yi Xin (2024000068)

2. What is globalization?
Globalization is the process whereby national economies
and business systems are becoming deeply interlinked with
each other.

3. Effects of Globalization on
Corporations’ Management
Practices

4. Sociocultural Differences
Communication Challenges
Legal and Regulatory Challenges
Global Market Entry Strategy

5. S_Biscuitscookies
cafe

6. Enhance Customer Satisfaction
Objectives
Increase Revenue
Improve customer satisfaction scores by 15%
through enhanced service quality and experience.
Achieve a 20% increase in sales over the next three
months.

7. Staffing
Provide professional
trainings to improve
their service skills.
Provide regular examination
and observation of staff
performance to ensure the
staff is qualified.
Increase the amount of
employees in our shop.
Senior Staff could supervise
and provide help to new staff
who has lesser experience.

8. Inventory
Management
Storage Optimization
Supplier Coordination

9. CUstomer
experience
Loyalty Program
Launch a customer loyalty program offering discounts or free
items after a certain number of purchases to encourage repeat
visits and build customer loyalty.

10. Timeline
Enhance Customer
satisfaction
Increase revenue
1st Month
Launch customer loyalty
program
5%
2nd month Gather customer feedback 10%
3rd month
Plan a small event or
promotion
20%

11. Thank
You