Genba OR Gemba- A Problem Solving Technique

This presentation was presented as a term presentation in the course of Operation Management, Iqra University.

Gemba or Genba is a problem solving technique.

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P.S You can also take help from a video with the same name as this presentation.

1. GENBA Presentation by: Syed Anas Abdali Muhammad Saim Khan Najeebullah Noman Muhammad Taj

2. Genba A Japanese word which means the “real place” used in business improvement. It refers to the place where value is added.

3. Genba In quality management,  Genba   means, T he  manufacturing  floor. T he idea is that if a problem occurs, the operation team must go there to understand the full impact of the problem, gathering data from all sources. Unlike  focus groups and surveys,  Genba  visits are not scripted or bound by what one wants to ask.

4. Genba The place in any organization, where humans create value.  More important, how do we make it a better place, one where we can create more value with less waste, variation, and overburden also known , The 3 M’s respectively, as Muda (Waste) Mura (Waste of Unevenness) Muri (Waste of Overburden )

5. Before going to Genba you must know these things : The observer must understand what is really going on. Your direct interaction with employees is important. Make sure they feel respected to get the most out of your Genba .

6. Want to see a Video..???

7. 4 Steps In Genba

8. 4 Steps In Genba 1. Know your purpose If you don’t know why you are there then there is no point being there. Know before you go Why am I going to observe? What am I trying to learn?

9. 4 Steps In Genba 2. Know your Genba Genba is wherever the activity is performed that you are trying to understand and improve. Each organization has its own unique points of activity. Each point is a new Genba .

10. 4 Steps In Genba 3 . Observe the framework What and how you observe is important. See through the surface into the people, process, equipment and material. Observe the activities, connections and flows.

11. 4 Steps In Genba 4. Validate Never assume that what you see is what you get. Avoid a false reality. When the observation is complete, validate your conclusion with the one you observed.

12. Advantages Seeing REALITY rather than relying on what people say about their work. Building trust with employees, as they see that you see the problems they are facing. The opportunity to get staff feedback about what should be done better. Making sure the definition of “value” is according to customer needs.

13. Disadvantages If there’s no trust, employees might feel “watched”. Employees might not do their work as they normally do they might be nervous and make mistakes.