With a robust foundation in Organisational Structure and Analytical Skills, my role as Head of the Management Program is to foster transformative leadership and strategic thinking among aspiring managers. At the intersection of academia and industry, my efforts converge on delivering comprehensive H...
With a robust foundation in Organisational Structure and Analytical Skills, my role as Head of the Management Program is to foster transformative leadership and strategic thinking among aspiring managers. At the intersection of academia and industry, my efforts converge on delivering comprehensive HR and Management education, guiding PhD candidates, and steering research initiatives that resonate with current business paradigms.
As a member of the Harvard Business Review Advisory Council, I contribute to shaping management discourse on a global platform. My commitment extends to integrating scholarly insights with practical applications, thereby enhancing the dialogue between educational institutions and the business community. My strategic approach not only informs future leaders but also influences the evolution of management practices worldwide.
good morning
welcome all
Dr. M M Bagali
Professor of Management and Director for Management Course, Bangalore [email protected] I https://linktr.ee/mmbagali I https://www.linkedin.com/in/mmbagali/
Director, Professor, Coach
M M Bagali, PhD, PhD
Centre for
Human Resources and Higher Education
( creating tomorrow india, today )
what’s that most ONE difficult thing
as a student
communication
group discussion:
whats in it !!!
0915am-1100am
110am-1115am
1120am-0120pm
0120pm-0200pm
0200pm-0430pm
0430-0445pm
Communication for Group Discussion
Coffee Break
Group Discussion: The Do;s, Dont’s and Must
Network Lunch
GD Students Competition/ Exercise
Feedback and learning
group discussion:
whats in it !!!
15 November, 2017, Koshy’s Group of Institutes
Does the Management Program
Prepare Business Leaders for Today:
no yes
better communication and
self presenting
Future Work Skills 2020
Institute for the Future for
the University of Phoenix Research Institute / Palo Alto, CA
1 . Sense making
2. Social Intelligence
3. Novel and Adaptive thinking
4. Cross Cultural
5. Computational Thinking
6. New Media Literacy
7. Design Mind set
8. Communication9. Communication10. Better Communication
i will wini will win
successful business
Right human resources
Right Strategy / Execution
Right communication methodology
i will win
successful personality
right attitude
right approach
right communication
i will win
As with any journey, success
is usually determined by the degree of ....
preparation
preparation
preparation
i will win
55% of what people perceive of others comes from
………………… and facial expressions
38% comes from ………… of voice
7% is based on the ……………. people use
FACTOID
i will win
55% of what people perceive of others comes from
body language and facial expressions
38% comes from tone of voice
7% is based on the actual words people use
FACTOID
i will win
How well you tell what you want to tell
Effective Strategies in Communications
i will win
communication
presentation
for the FIRST time
i will win
experience like this……
Anxiety
Nervous
Taken back
Angry
Surprised
Totally Blank
Cool
Good
ok ok
Mixed reaction
i will win
Structuring your communication
Non Verbal
How you
look to the
people
Body
language
How you
sound to the
people
Oral
Communications
Establishing
Credibility
Written
Communication
How are you
perceived by the
people
Introduce yourself
Opening relate to Central Theme
No Negative start
Plan your talk
Purpose
Decide what to say at what time
Visualise its possible consequences
Arrange your ideas or talk in sequence
Be Clear
The start
the middle
the end
i will win
Should build goodwill
Too many technical words / jargon avoid
Too long sentence
Give background
Don’t prejudice…….. have an open mind
Avoid Halo Effect
i will win
Be positive in approach
Be polite and courtesy
Be assertive
Be patient
Avoid vagueness
Judge the reaction after or in-between the talk
i will win
Be sure your action supports your communication
Listening is part of communication
Don’t make fun, joke, and lose talk
Few promises make and keep them fulfilled
Thank / Sorry / Excuse / I am sorry…when needed
i will win
self analysis !!!!
I am good at speaking-communication
I am good at Listening
I am good at Interaction
I am good at Understanding emotions during interaction
I am good at equities and Mannerism during communicating
Good: 10 ; Average: 3; Bad: 1
Scores:
50 Excellent
30 Average
10….. OMG
Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication
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Language tips
Be aware of slang
Explain acronyms and jargon
Avoid sarcasm
Power robbers (“I hope,” “I guess,”
“maybe,” “probably”) undercut
credibility
i will win
Use Good Speech Habits
Use Good Speech Habits
Phrases To use
“ One moment please”,
“Yes”, “All right”,
“Good-bye”
“please”
“thank you”,
“hello” and “goodbye”
i will win
No EGO
Solid EYE Contact
Good Posture
Natural Gesture
Voice and vocal variety
Effective use of Language and Pauses
Active Listening involvement
Behavioural Skills in Communications
Nod the head
In between Yes/ NO/ A minute
Listen with a purpose
Hold Anger / Temper
Speak to the People
Smile to the People
Call People by Name
Generous in Praise / Appreciation
Considerate Feelings towards others
Make other persona feel important
Don’t critics, condemn or complain
Ask relevant questions
another ……. aspect in communication ??????
i will win
i will win
Guidelines for effective Listening
Step 1: Face the speaker and maintain eye contact
Step 2: Be attentive, but relaxed
Step 3: Keep an open mind
Step 4: Listen to the words and try to picture what the speaker is saying
Step 5: Don't interrupt and don't impose your “solutions
Step 6: Wait for the speaker to pause to ask clarifying questions
Step 7: Ask questions only to ensure understanding
Step 8: Try to feel what the speaker is feeling
Step 9: Give the speaker regular feedback
few other ways
Approach the Session with a Positive Attitude
Prepare to listen
Attentive posture and facial expressions
Check your listening attitudes
Be aware of your own emotions and reactions
Resist distractions
Don’t get carried away by your own curiosity
few other ways
take notes – write it down
stop talking
prepare yourself to listen
put the speaker at ease
empathise
be patience
avoid prejudice
listen to Ideas, not just words
watch non-verbal gestures
Listen for the whole message
Manage your own emotions and reactions
well-placed questions to draw out
information
Improve
Communication Skills
i will win
Know what you want to Say
Control Fear
Think before you Talk
Believe in your Message
Repeat Major Points
Find out what your Listener wants
Define Acronyms
Reduce Jargon
i will win
Use Humor
Use Anecdotes & Stories
Ask for Feedback
Increase your Vocabulary
Make Eye Contact
Gesture / Pause
Vary your Volume
Watch your Tone
i will win
Prepare to Listen
Screen out Distractions
Concentrate on the Message
Ask Questions
Use Mind Mapping
Write a purpose Statement
Use an Outline
Get to the point Quickly
Explain abstract Words
Use Gender Neutral Language
Cite Source of Statistical Data
Illustrate with Personal Examples
i will win
Express Emotion
Keep it Simple
Paint Verbal Pictures
Suppress Emotion
Take Notes
Write Personal Notes
Write more Effective Business Letters
Use Short Sentences
Communicate Online
Keep up with Current Events
Read something Inspirational
Use the Internet
Check your Posture
Dress Appropriately
Visualize
i will win
Commit to being Truthful
Empathize
Don’t Take Yourself too seriously
Be Receptive to New Ideas
Respect the other Person’s Point of
View
Recognize the Importance of Stress
Check your attitude
Use Good Manners
Recognize Condescending Manners
Avoid words that Hurt
Change Abrasive Behaviour
Handle Disagreements with Tact
Organise productive meetings
Understand the Importance of
Timing
Present a Good Personal Image
i will win
Now
Personality
Why this stage
Exposure
Maturity
New area
Mind set
Now 1
st
Sem
Why this stage
Awareness
Understanding
Knowing
Now 1
st
Sem 2
nd
Sem
Why this stage
Learning
Experience
Exposure
Now 1
st
Sem 2
nd
Sem 3
rd
Sem
Why this stage
Set to see outside
Interaction
Discussion
What you need to be in next 2 years……
Now 1
st
Sem 2
nd
Sem 3
rd
Sem End
coffee break
what was the talk during
Coffee ????
4 components in MBA selection-
admissions or job or promotion or ???
Application
10%
written
test
30%
interview
20%
group
discussion
40%
4 components in MBA selection-
admissions or job or promotion or ???
group discussion
what comes to your
thought ??
intellectual talk
ideas
opinion formation
agreements X disagreements
consenses
coming to a point
meaningful conclusions
purpose
•assessing students
personality
•comprehensive tool to
judge the worthiness of
the student
•appropriateness for the job
•assessment of background
…………..
philosophy
discussing X argument
formalities
•discussion among a group of persons
•8 & 12 members
•topic of current issue
•time limit of 20 to 30 minutes
•you have to discuss
•you have to acknowledge
•you have to bring ideas
•you have to come to a point !!!!!!
your persona
assessing students personality
Prerequisites of a Group Discussion
•Topics given by panelists
•Planning and preparation
•Knowledge with self-
confidence
•Communication skills/
power of speech
•Presentation
•Body Language and
personal appearance
•Being calm and cool
•Extensive knowledge base
related to state, country and
globe
•Areas are
politics,sports,science &trade
commerce,Industry and
Technology,MNC,etc
•Analyze the social,economical
issues logistically
•Listening skills
•Co-operation
Benefits in Group discussion
•Stimulation of thinking
in a new way
•Expansion of
knowledge
•Understanding of
your strength and
weakness
•Your true personality is
revealed and qualities
of leadership
crystallize
•Provides chance to Expose
•Language skills
•Academic knowledge
•Leadership skills
•People handling skills
•Team work
•General knowledge
Do`s / Dont’
in group discussion
Do’s
•Appropriate to the issue
•Make original points & support them by
substantial reasoning
•Listen to the other participants actively
&carefully
•Logical flow, & validate it with an example as
far as possible
•Make only accurate statements
•Modulate the volume, pitch and tone
•Be considerate to the feelings of the others
•Try to get your turn
•Be an active and dynamic participant by
listening
•Talk with confidence and self-assurance.
Don’ts
•Being shy /nervous / keeping isolated from
G.D
•Interrupting another participant before his
arguments are over
•Speak in favour ; example:Establish your
position and stand by it stubbornly
•Changed opinions
•Don’t make fun of any participant even if
his arguments are funny
•Don’t engage yourself in sub-group
conversation
•Don’t repeat and use irrelevant materials
•Addressing yourself to the expert/ judge
•Worrying about making some grammatical
mistakes,for your interest the matter you
put across are important.
Cautious
•Be assertive
•not hurting others ‘self-respect’
•a patient listener
•showing appreciation
•right language
•Be analytical and fact-oriented
•supported with facts
•analyzed logically
•accept criticism
Techniques For Leading
Group Discussions
•Create a situation
•Explore cooperation or collaborative
•Discuss and/or analyze an issue
•Create a strategic plan
•Discuss policy and policy change
•ask for opinions
•participate
•seek support
•pro and cons of each topic
Techniques For
Leading Group Discussions
Lead the
discussion
•Set the topic
•Foster the open process
•Involve all participants
•Ask questions or provide
information to move the discussion
•Summarize and/or clarify
important points and conclusions
•Wrap up the session
•Follow-up if necessary
Body Language: How We
Communicate Without Words
Actions Speak Louder than Words?
Entire Body
?..............the study of the way in which certain body movements and gestures serve
as a form of non-verbal communication... [and] body
movements and gestures regarded as a form of non-verbal
communication."
"kinesics
–Lean
–Arms
–Handshake
–Eye contact
–Affirmative movements
–Special Verbal emphasis
–Expressive
Happiness
Sadness
Fear
Disgust
Surprise
Anger
the six universal facial expressions - recognized
around the world
Gestures
–Context
–Talk
–React
–Call
–Emotions
–Personality type
Face Expression
–Look
–Emotions
–Engaged
–Maturity
Standing
–Crossed legs and Hands
–Turning back to audience
Hands Use
–Warm
–Confidence
–Shake hands
–Use of it
Voice
Vocal variety
– Tone
– Pitch
– Words
– Reactions
– Loudness
Avoid
–Looking at the ground
–Picking at something
–On the edge
–Tapping
–Fake smile
–Over blinking
[ ]
lets have One !!!!!!!
Topics of Importance frequently
discussed
•Is India Shining
•Mobile phones / Internet – a boon or nuisance
•Students focusing on software industry-good or bad
•Child marriage - should be or not should be ??
•India 2020- What next !!!
•Daughters are more caring than sons
•Influence of western culture in Indian Universities
•Influence of computers in medical sciences
rules
20 minutes
discuss
not to the point, will be out
best group / person….. wow….
thank you [email protected]
designed - p!nt for y" - 98 80 98 69 79 - [email protected]
Dr. M M Bagali
Professor of Management and Director for Management Course, Bangalore [email protected] I https://linktr.ee/mmbagali I https://www.linkedin.com/in/mmbagali/