GROUP PPT Communicating a negative news.pptx

Communicating a Negative news

1. PONDICHERRY UNIVERSITY TOPIC : HOW TO DELIVER NEGATIVE NEWS This is a group Slides done by : PRIYANKA MISHRA MARRY JACQUELINE JASMAL SHAN PK KRUPUASHREE .V NIVETHITHA .G PRASANNA KUMARI.

2. Delivering Bad in Sales & Negotiation In the high-stakes world of sales and negotiation, effectively communicating difficult information can make or break a deal. This presentation will explore strategies for delivering bad news, such as price rejections or deal denials, while preserving relationships and paving the way for future opportunities.

3. Importance of Effective Communication Effective communication is the backbone of successful sales and negotiation. It allows you to clearly convey your value proposition, understand the client's needs, and navigate challenging conversations tactfully. Strong communication skills can make or break a deal, shaping the client's perception and trust. When delivering bad news, communication takes on an even greater significance. How you frame the message can determine whether the client remains engaged or becomes adversarial. Mastering these skills is crucial for preserving relationships and identifying new opportunities.

4. Challenges of Delivering News Navigating client's emotional reactions: Frustration, disappointment, and even anger are common responses when delivering bad news. Maintaining rapport and trust: Delivering bad news can damage the client relationship if not handled with care and empathy. Challenging the client's expectations: Bad news often contradicts what the client was hoping or expecting to hear.

5. Empathy & Acknowledgement When delivering bad news, leading with empathy and acknowledging the client's perspective is essential. Validate their disappointment, frustration, or other emotions, and express genuine care for their situation. This establishes trust and creates an environment for open dialogue.

6. Clarity & Directness When delivering bad news, it's crucial to be clear and direct. Avoid vague or sugar-coated language that can leave the client confused or unsure of the situation. Clearly state the bad news upfront, using simple, straightforward language. Communicate the key facts clearly and concisely Avoid beating around the bush or sugarcoating the message Use direct, honest language to set expectations and avoid misunderstandings

7. Context & Explanation When delivering bad news, it's important to provide the appropriate context and explanation. This helps the client understand the reasoning behind the decision, rather than feeling blindsided. Explain the factors and circumstances that led to the bad news Provide relevant details to give the client a clear picture of the situation Avoid leaving the client wondering why the decision was made

8. Reframing Shift the Perspective Reframe the bad news in a more positive light. Emphasize what's still possible or highlight any silver linings. Identify Next Steps Provide concrete steps the client can take to move forward. Offer alternative solutions or workarounds. Focus on Opportunities Look for ways the bad news could open up new possibilities. Encourage the client to think creatively.

9. Preparing for Difficult Conversations 1 Anticipate Emotions Recognize that delivering bad news can evoke strong emotional responses from the client. Prepare to handle frustration, disappointment, or even anger with empathy and professionalism. 2 Gather Relevant Information Thoroughly research the situation and amass supporting data, facts, and context to provide a clear, well-informed explanation when delivering the bad news. 3 Practice Your Approach Role-play the conversation and rehearse your messaging to ensure you communicate with clarity, compassion, and confidence when the real discussion takes place.

10. Maintaining Professionalism Composure Under Pressure Remain calm and collected when delivering bad news. This projects confidence and reassures the client that you have the situation under control. Objective Perspective Avoid taking the client's reaction personally. Maintain an objective, solutions-focused mindset to guide the conversation in a productive direction. Constructive Language Use positive, forward-looking language that focuses on next steps rather than dwelling on the negative. This helps the client stay engaged. Active Listening Demonstrate that you're fully present by attentively listening to the client's concerns and responses. This builds trust and rapport.

11. Turning Negatives into Positives Find the Silver Lining Reframe bad news as an opportunity for growth and innovation. Encourage the client to explore alternative solutions that could lead to better outcomes. Collaborative Problem-Solving Invite the client to work together to develop creative strategies that mitigate the impact of the bad news. Harness their expertise and input to uncover new possibilities. Maintain a Positive Mindset Model a constructive, solution-oriented attitude. Your optimism and resilience can inspire the client to approach the challenge with a growth mindset. Celebrate Small Victories Recognize and acknowledge any progress or positive steps, no matter how small. This keeps the client engaged and motivated to continue moving forward.