Consumers use a variety of internet-connected devices in order to experience and
interact with digital content and access services. This is set to grow, with
penetration of both the devices themselves and connected infrastructure spreading
across countries and generations of consumers. This expansion in the breadth and
depth of connectivity will continue to change the way consumers live, work, shop
and play, supplying consumers with the benefits of convenience, simplicity and
knowledge across their digital lives.
Digital Living
This is characterised by prioritising experiences over things, where consumers
engage directly with a product/service, and in return they receive an enhanced and
unique interaction with the brand. Consumers are seeking out authentic,
personalised experiences to suit their individual tastes, preferences and lifestyles.
Appealing to the senses and using technology as an enabler, brands strive to
provide a value-added experience.
Experience More
As the middle classes in developed markets struggle to maintain the economic
position they enjoyed for the last half a century, they have adopted many cautious
habits to maximise value for money and stretch their limited resources. These
include prioritising access over ownership, bargain hunting, and trading down in
order to trade up. Elsewhere, in emerging and developing economies, the middle
class continues to expand and enjoys rising incomes; however, their priorities and
habits are not dissimilar to those of their counterparts in developed markets, as
consumers increasingly shift away from wasteful, conspicuous consumption
towards more selective and conscious spending.
Middle Class Reset
Slowing volume growth has led brands to seek new ways to drive value expansion.
Concentration of wealth and income has created new demand for high-end
offerings. Consumers everywhere demand more choices and more tiers –from
discount and mass to “masstige,” luxury and beyond –allowing them to spend more
on what matters most. Global mass brands are giving way to niche brands and
personal “brand portfolios”, as consumers at all income levels seek products,
services and experiences which reflect their personal identity.
Premiumisation
As some areas of the globe become over-farmed, over-populated, or otherwise
reach their maximum potential, others are gaining prominence for their
unexploited potential. Emerging and developing countries will account for two
thirds of global GDP by 2030. As a result, companies are expanding their horizons
and looking for opportunities in Africa, China’s second tier cities and even the
Arctic and space.
Shifting Market Frontiers
How we buy goods and services is constantly in flux, as economic and technological
realities shift. Consumers are now making purchases across multiple platforms,
and want to engage with merchants at any time and anywhere. The ideal customer
journey weaves a brand into the entire experience, providing value before, during
and after the purchase, converting a transaction into a relationship.
Shopping Reinvented
Among consumers and businesses, increasing attention is being paid to ethics and
moral values. This translates into decisions being framed by concerns about the
environment, sustainability, animal welfare, production and labour practices, as
well as desires to positively impact communities and people.
Sustainable Living
Healthy lifestyle habits, inside and outside the home, are becoming a more normal
way of life, as concerns over obesity, food sensitivity and the number of people
affected by different types of disease continue to rise. Furthermore, a more holistic
approach to wellness is being adopted which encompasses spiritual and mental
wellbeing, alongside physical health. Continued focus on health and wellbeing
entails a wider lifestyle shift and evolving attitudes towards healthcare, nutrition,
beauty, physical activity and overall self-improvement. The pursuit of optimal
wellness is also reflected in continued product development, as well as
technological and digital advancements to fit consumers’ new priorities.
Wellness