Having Difficult Conversations by Tiffany C. Byrd, MSW

This powerpoint walks leaders through the importance of having difficult conversations and helps them to learn strategies to manage them effectively.

1. H aving D ifficult C onversations Strategies for Effective Communication By: Tiffany C. Byrd, MSW

2. Introduction

3. Understanding Difficult Conversations

4. Why Difficult Conversations are Often Avoided

5. Preparing for a Difficult Conversation

6. Key Principles of Effective Communication

7. Steps to Conduct a Difficult Conversation

8. Common Pitfalls and How to Avoid Them

9. Strategies for Managing Emotions

10. Role-Playing Activity

11. Benefits of Effectively Managing Difficult Conversations

12. Q&A

13. Conclusion

14. References and Resources Books and Articles: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by Joseph Grenny Conversations Worth Having, Second Edition: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement by Jackie Stavros & Cheri Torres Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change by Joseph Grenny & Kerry Patterson Difficult Leadership Conversations Matter: Stop Avoiding Them https://www.forbes.com/sites/curtsteinhorst/2024/12/09/difficult-leadership-conversations-matter-stop-avoiding-them/ Leaders Must Be Willing To Have Difficult Conversations. https://leadyoufirst.com/leaders-must-be-willing-to-have-difficult-conversations/