highly recommended student's book

3,468 views 65 slides May 21, 2016
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About This Presentation

english book for the hotel and catering industry and workbook


Slide Content

= Starter
at May Lee, Mat
ame ther job Look.
name k

= Listening Taking phone calls

41 Listen to the cals and tick (/) the corre

cal
$ Callers name LE Mr Carl ps
Cal

2 Room no Ü

Cala 7

3 Hote Dio Partbenor
cala

4 Receptionist [teres

2 ken again and cor

cala
1. Good afternoon, New Palace lote May Lee

RHIN How roa

rey

2 One moment ane 1 af
calls
3 hust one moment Who's

Than gado Youre
calla
4 Sensi 41 have your n

Turn tothe Listening script on pag
diiogues with a partner. Take tu
the receptionist

= Language study

horitas 67

Stauciures o practise
id

mpie speak 10 / Mrs Bader
Could peak ww Mes Baden please?
Eeterve Ja park

203107 Mis Jenner Disa

fords and make requests with £2 like o,

“stening Taking messages

che dialogue and complete the message
scortect words,

today en dnd
202 ‘ar Sent
Me Walla two doc

Parking sauce

sud pu

exercise 5

Hello. Could speak tu Sie

>, pies

FAIA Good morung, Athens Palace Hotel Ants
speaking, How ean 1 cp vou

Cersinly, sir

Yes, please. My names Hans
ole.

Practise We dialogue with s pare, Take tus te be
the calle and the seésplionin,

Activity
Work wit
Stusent sn

ration ison page 60,
A You wark at reception in the Hotel car
information and answer the

a. Read the

Meur Vom 204 Ines bus fake a message)
Jane Williams oem 48 no armar
Mestane room 868 connecte cl

Example Good afternoon, Host
you?

Wake thre ea 16 me Hotel Superior Ask to speakto

these people

Reservations Manager leave a message ask him to
«allyou back on 6778 538471)

om 573 (no answer, yeu wi

call back ated

‘om 18

Marcello Benito
rs Franki

More words to use

Jene 1

Good noming Goodnight re
Good afternoon Goodbye ins ©
Good evening Miss

‘madam

Unita Taking phone calls | 5

TIT TT --.-._._

i) ÓN

3" Starter

ok at the photos

hs. Tick (7) what you can see
in) restaurant @
bus E] shop

istening Where people work
“ook atthe pictures, Listen and complete the ta

Cumberiand Hotel

ciy Number a rooms:
Number of oo:
Number o hops:

Sydney Tower Restaurant

Chi and county

ie

Wee o

A à à

Listen again and complete the sentences.
Dialogue 1

The Cumberland Hotel is London.

2 122300 bedrooms,
3 The bedrooms

4 satelite TV and Internet aces in all rooms.
Dialogue 2

$ The tower it metres high

7 200 secs in the restaurant,
sh. a bar in the restaurant?

=
3

dida

= Language study
Le
¿Ay name's Caran
Vinal om.

Hello, Pm Scot
The Sydney Tower i 0 à le carte restaurant

ainconditioning Moor
atthe op of information
ber
bedroom
car park

room cr

disable facies SNM,
‘exchange bureau N waiter

os Worlit page 97

Structures to practise

I theret/Are there, There i/There are, There ie
There aren't

Look at these examples

Are there any shops?
There ure three shops
There aren't any shops.

ite rom,

2 TV inthe room.
ge review page 76

out the Plaza Hotel. Make six

ques using Is thered/Are there, Yes, there i /No,
sere isn't Yes, there are. AN, the

Tho Plaza Hotel in Chicago,
+ hove ara treo shops a
+ Trercaa er park

Example A Is there a swimming pool?
B Yes ere No, there ine
A are there any shops?
Be, there are ING, there aren’.

Listening wh

Math each symbel wi
pert and

the correct facility Li
1ck your answers,

8] cloakroom

restaurant N LE] srimming pool
] exchange bureat à (El kun

AL disabled Sels jE) bar

© [I Internet access k E information desk

FÜ satelite v

Listen to part 2. Note the hotel facies that
Example f
Turn to the Listening s
dialogues with partner.
the questions

LE air-coneition

pt on page 66 and practise the
le tuer 0 ask and answer

Activity +

Work with a partner. Student As information is here
Student B information is on page 60.
Ask questions about the Manor Hotel and compte the |
table. Answer questions about he ya Hotel, Use she
Ave there?, There is/Thore are, There sn*/There aren

Hyatt Hotel Barcelona
à restaurant yes

a swimming pool no
any shops no.
alecondivoning inthe

Manor Hotel Melbourne
2 swimming pool

any shops …
aircondioning nthe

Intemet access in the Internet access in the
rooms yes om.

more thas 200 woms no
satelite Vin the
rooms yes

‘re than 300 rooms
Satelite W inthe rooms
Example a Bicuse me, Is there a restaurant?
B Yes, there 5 /Mo, ther ont.

More words to use

11 eleven 18

12 twee 19 nineteen
12 thirteen 20 twenty
14 fourteen 30 thirty
15 fiteen 40 ory
16 seen 50 ity 300

17 seventeen 60 sity 1000

Yes ta eve a double oom alias a
"> Take down guest tals

Starter
Marc
1 double room

words tothe pictures.

= Listening Taking a reservation

4 Listen to the phone call and circle the correct answer,

1 Do Mr and Mrs Morell want to book a
y Tuesday night?
coros per night

Yes/No
YeuNo
YesNo

so
Ya

TEAM eme 1

Qu Ta

en
bel nee)

|

Listen again and complete the five white boxes on
the screen,

stening seipt on page 66 and practise the
ith a partner Take turns to he the callr and
‘he receptioniet

Language study

a
lite te book a room, please.
Do you have o double ronm for net Wednesday?
How many nights fer”
Vas, we have a double room availble.
Won you like me to book you a table?
Do you have a contact member?
Cou ou send on email fa to confirm your
reservation? s

u

Adjoining breakfast family suite
are children husband twin (oom)
bate daughter sauna ve
‘booting departure single (room)

> Words page 97

Structures to practise
De, Does
Use Do and Doesto make questions in the Present Simple

„Example Do you havea parking space?

Does the hotel have a sauna?

Example. Does the hotel have u sina?
does No, it dosen't

= Language seview paye 76

e questions and shot answers using these word. |

‘ewe Lurch/dinnerJaftemoon tea?

Do havea panting space/swimming pooi/sauns?
have a daube oom/twin room/singe won?
veg tha hotel ave a sauna/restaurant?
Pees the bar open at lunchtime/in the evening?

‘questions and short answers with parıner.
2 Do pou serve dinner?

B Yes we do/No, we don't

‘on Monday, on ist $
sat 8 30, af 15.0, atthe weekend, at Christmas,
in uo weeks, in September, in 2005, in spring,

he vening from 12.00 to 3.00, from 2001 10 2004

Make questions and answers using the correct
reposition
Example A Doss the bank close on Mondays?
(Sundays)

B No ir closes om Sundays
ihe restaurant close / Sundayst (Mondays)
the exchange bureau open / 9.002 (yes)
the shops dose / the weekend? (no)
the suramer season sart/ July? Gane)
you seve tea the afternoon! (yes)
$ shehote serve dinner / 7.00-11.00 (7.00

1000)
© the questions and answers with a partner

= Listening Checking and confirming
ise 1 the vocemal message. Put the message inthe
= Thank you goodbye
ve arrive in Dusseldorf at 600 p.m. on the 18th,
dike to make a room reservation for five nights
fom the 13th tothe 22nd of June.
Please serve us a parking space and a table for
four fr inner at 730,
Tate, Tai is Steven Dickson from Edinburgh, UK
[eke double room for me aná my wif, and an
adjoining ia room for any two daughters.

lun, Use these ecu
aa)

cargo |

peur agen
pers
ES

sarvalion of double and
"room for fo nights from 18 0

A ashing space a ie tte rotal | |
Sand 9 "ec our icone in

the restaurant fr done at"

Wie look forward to sing you und your family on
Monday 18 June,

Regarde
Trodi Fischer
Reservations

Activity
Work with a partner Student information is here,
Student information son page 60.
A You wok at reception inthe Sonatel Hotel. Take this phone
reservation. Remember to ask fr confirmation in wing

+ altrooms nave siconditioning

‘+ bathrooms nave baths not showers

+ there sacar park, an exchange bureau, and shops

Example Good morning, Sonate Hotel. Ca help you?
Call the Mercury Hotel. Book a twin room fr the night of
27 May or you, and your five yeareld daughter. Find out if
{the rooms have showers and ai-condition ng, and it the

hotel has à restaurant. 120, book a table for Duo at 730

am. Your name is Francls/Fanees Lyon and you wil ave
at about 7.00 p.m. Your mobile is 0778 468291
Example Good moming, ke to book

More words to use

En

Mondey brother ag soon as possible asap

Tuesday children at
Wednescsy daughter confirm
Thursday father forthe attention of
friday husband please
Saturday mother regarding
Sunday sister regards

son telephone

g restau

Sener fm 7,00" 11:20

‘Say whatig avaiable
Lea Bb to 8 on Fare

ren an Sectember

Tu about him an yu de tags

Starter

le and finda type
pizza he

+ you drink coffee here

+ you drink ako

‘onsplete t

Listening /d like to book a table

Listen tothe ph

1 The restaurant closet on Sundays
restaurant opens for lunch and

ne call Are the statements true

tuée

di
3 The retaurent serves lunch from

tre

twelve deck to wo clock. reife
4 Mrs Keuger wants te book a table
for six people ture

The manager has a table for six at
8.20 on Saturday 2th September.

quete

un

bookings

2 Listen again and complete the answers. 7

them to the questions
1 [vie open
3 Cie servo dinner oo
O entrees I
4 Dwe serve lunch doc
dock
Saturday 24th

à When do you dose

by alike to book a table for ix on Saturday evening,
2ath September please

€ What ime do you serve dinner?

à What days do you open?

What time do you servo

unch?

Practise the questions and answers with a partner. Take
turns tobe the customer and the restaurant manager.
= Language study
mi

Pike to make a reservation, please B
What days do you open? €
We open from Tuesday to Sunday s
Hat time do you serve diner? <
He sometimes have cancelation. s
I’hove a table on the Zar s
Eridey the 2310 ine. €
‘We ook forward to seing you 4
an. (morning) lunch open E
customer meet aim. afternoon fevening)
fillybooked —.o'dock train

> Wordlist page 97

sso precise

Complete she seutences using the convent dates
sample. (5/8) The restaurant i closed on Sth August.
2 (2315) Wee lke to book a table on

un
24/12) Does th restaurant open on ..?
4115/2) My holiday begins on

2 (30/8) The tain leaves at 5,13 am. on

3 12715) Could reserva double room on =?

the now

27> Language revios page 76

bs of Frequency

us 0 20 my English ca
‘hen meet friends arihe weekend,
sometimes tin restaurant on Saturday evenings
rarely go 10 the cinema

ever drink alcohol in

morning.
> Language review page 76
- Make a ist of some things you ahways often, sometimes,

rarely, never do, Practise exchanging information wich

le A Talvays have cafe fr breakfast, Wh
B No, Lrarely have coffee for breakfast

Yes, always have cof, 00

au

the times in each sig.

a Es ag
ee
Bean

EX

tening What time is it?
and match the times to the docks,

to te dialogues and wr

Exsemple what
has rime dios ie re
From 7.0010 10.3.

the «

1 urant open for lunch (12,
2 wat / my Bight leave (18.20)

3 when the group arrive from Russia (645 p.m.)
$ what /the exchange bureau open (8.00 a.m.)
3 what he train leave (14.50)

when / tne fitness centre close (10.30 pm.

the dialogs

Activity

a partner. Student A’ Information is here.
Student 25 information is on page 65,
Practise taking table reservations wit your partner. Use

these notes te help you orinvent your own responses, Tren €
change role

Good afternoon/evening … have atable for

The Bridge Sisto four at 8.20
The River Brasserie two 2t7.00
The City Restaurant skates

im sorry, mete
clesed en Sunday
fully booked on

Saturcoy night

Werwe're
Open fom 7.00 to mien
Open ftom 7.30 10 11.30
closed on Sunday evenings

and al day Monday

Example A Good evening,
helo you?
8 Yes, please. le 10 book table for

2 Bridge Sisto, Can 4

A Yes, certainly How many ist form
Sorry, were fully booked on Saturday

L' ike a table forfour tease.

Yes, | have a table for four at 8.30.

Thank you, 8.30 fie.

More words to use

fanuay May September
Febuary uns October

March uly November
pai August December

CD À Eine ly booted

Ey Starter = Language study
y =k er de pictres. Name the four places

the hotel’ fl on Tues

=% Listening Making apologies reserve a tobe fo Sunday tach €
%. sn tthe dialoguer and tick (/) the Unfortincteiy ee closed on Sundays 5
v Bord restaurant rm afd wer fly booted that weekend 5
3 restaurant Chota Does the Botroam have abet? €
y Elder Pr

hotel

Dur

O sar park rats

Dtos

> Wordlst page 97

Structures to practise
Present Simple (short forms)
usually use the short form of te, do, and car in the
following, ways
amples He's in the bar

She ina receptions.

Wie don't have anything lef

3 Fe afraid were fully

= Unfortunate!

= there's no answer from room 345.

PETRER!
ÿ

and prisée the
Take urns to ask and answer

2 22e Shalt cannot reserve yous table

ranger,

x open on Mondays

ot work today She is net in town.
want a single roon

rh we do not havea table for tomorrow.
vom Key. You ae in room 409.

ess, Give polite explanatioas and use

Y reserve a table for tomorrow night?
= sables)
Zin sorry we don’ have any tables,
1 book a family room for the Fast
zw. (fully Booked)

= Elke to speak to Mr Keane in room 248, please
answer)
like 10 book a table for Sunday lunch
sly open evenings)

Listening Written apologies

se written apologies

nessages and
logie.

I Weregres that we cannot confie your
esecvation. Unfortunately, the hotel i fully
joked on Saturday,
I tse regret that we cannot reserve you a table for
‘on Sunday evening.
TS regret thatthe restaurant is closed all day on
Wednesday.
TT regret that we cannot reserve you a double
oom this evening. Unfortunately, we only have
single oom left.
= We regret that there arent any single rooms left
Monday night.

Activity

there ute no parking spaces until”

Wednesday and the bat

[bear sk,

| ra te o reserve adjoning double rooms,

‘ne with brn beds, or tve gis from
|| Monday 281n August fo: ma and my we, and
|| cur avo children ages aix and nine. f possible
|| we tke bathrooms with a shower and bath
| ‘Also please bock me a parking space in your

Gar park and lable for four in te restaurant
forthe Monday evening at 7.00,
Vi wil arto mid-aternoon,

Regards
Patiek Rogers

ith a partner Student A’ information Is here
Student bs information i on page 62
Your name is Mare/Mara Aston. Call and mak

Hote Palazzo: wo double rooms for Saturday 25th March, O
‘ith batvooms with shower, and a car parking space

La Giralda restaurant Table for these for dinner on
Saturday p.m. Table for wo for lunch on Sunday. Table
fortwo for lunch on Moray

Example. He!

Vd lie to make a reservation, please
You workin tis

otel and restaurant, Roy tothe requests.
Queen's Hote: You have double and single rooms
avaliable on Sunday Sth Apel, vt baths not sh
Al rooms have satelite 1.

La Rueda restaurant: Fully booked on Sunday.
or

Example Hello, Queen's Motel, How can help you?

More words to use

"idaltemoon
id mo

this morning

this evening

qe

Starter
Look a the photograph. Tick (7) what you can se

cocrptionist 4 luggage
2 reception desk 5 telephone
3 computer 5 key card

Listening Checking into a hotel
Listen and complete the registration card,

(Registration card)
Name

he C/Puemte, 3, Madrid

420329199

umber

Arrival date

Departure date

Room number

C: Rodrigues

Signature

Unité Receiving guests

2

Listen again and complete the sentences,
1 Good si. Can 1 your
2 me's Rodrigues
3 Could you please in this registration cand?
4 Dot fil in Home addres?
5 And Thave Passport?
6 ‘The porter will you with
luggsge.

Turn to the Listening script on pa
the dialogue with a partner, Take
receptionist

7 and practise
2510 be the

he guest

Language study
ME
Va lt o checkin, please, <
Could you please fin this registration curd? s
Your room numbers 361. 1 on the third floor, 5

Here's your ke cord fer your roan
Wout you tke t have dinner in the restaurant?
Can you reserve me a table for two at eight lock

MA
ar salon
home adress
lounge

> ordis page

luggage (US baggage)
night

Possessve adjectives,

Singular: my, your, his, hor Ss plurak: or, your, &

ange review page $0 !
Complete the semences with the correct possosiv form. “|
Cou have inner in... room, pleas?
Would you ke some help with laggage?
Wei ike to have func in ‘eon a

He wants to know where so pack

Ask Ms Lae tor passport.

Scottand Josh are waiters atthe Sydney Tower |
job.

Listening Where is it?
Listen 10 he dialogues. Look atthe diagrams and

vatch these places to the rooms on the plan,

1 bas 4 O hair salon
3 Blame |

the Listening script on page 67 and practise the
laloguee wth a partner

Activity
Hort a partner. Student As information ts here
Student Es information fs on page 60.

‘You ate a receptionist a the Queen's Hotel, Checkin the
guests. Remember these things: name, adress. passport,
Kay card, gites

Example Good morning. How can help you?
Read the two dat es and check nt the Pack Hote

Name: Br George/ts Georgina Wade
Room: double, thre night

Address: ABt7A, Connex House, London
Passport Ne: 433800125

‘Mi Xe U Zhu
Single, a nights

22 Sunland Vilas, 688 Quing X Roa,
Shanghai 200336

Passport No: 239307596

Frample Good atemoon. My name's Gecrge/6eorgina
Wade. ie o check, please.

More words to use

“Work witha partner Prat acing for and giving
directions sprig auumn Ces Dre
Example A Excuse me, where’ the lors? Summer inter Easter Ramadan
D sexo New Year public holiday
EA on | +
en |
huecos a Ferd |
Lo = Le ea
[oi
Lo | y A
opposite | Paar 7] ‘
| HIDE Fi Coreana
» | 3 lg =
behind | ‘GROUND FLOOR FIRST FLOOR

aa

= |. st
>” itd sees
>
D

Mula yor the des and amor?
> Ask how customers manto pay

nls in the picture into four ca

+ wine © spe + soft drinks/mixers

Zap Listening What can get you?
SE! Listen 1 ine customer oxdering drinks from the br
What do they orde

a and answer the questions
2 does Paul want to havea drink?

‘oat kind of drink Isa Margarita?

ces Kurt erder bed or draught beer?
does Gaby want in her yin and tonic?
How does Paul pay?

Who con / get you?
Hould au tke dre
‘ould you tke ce

Shall charge mis to your room?

inerte tonie
pains vodka
soda aii

N ch dink (US 083)
sweat (ine)

vin rit)

Structures to practise

Requests and offers

Look at these examples

Requests Offers
Wil o

Shall charge het your

Cand have pre key cand?
>> Language review page 80
Match each vest or offer in the examples
above

1 Yes, please. My room murabe
2 Certainly. Would you like drang or botled?
3 Certainly. Here itis.

4 Yes please, and lemon,

Adjectives
Look atthe adjectives we use with diferent dr

red white, dry, medium dry, sweet

leer dsaught, boule, large, small
Spirits large (double), small (single)

‘Water sparkling, sil

ions with a partner. Jue World
like... und the correct adjectives to find out
tly what che customers want

A Hi, Cond Y have abren, please?

Bes, would you Ikea large one or a
small one?

A A large one, please

1 have two whiskies, please?
Could bave a mineral wate
3 À glass of white wine, please,
A vodia and toni, please
5 Could I havea beer?
Can À have a brandy please?

< witl a partner Take turns to be

istening How much is

isten 10 five pa

le buying drinks, Read the bar tariff
ach person charged?
short dislogues taking orders for drinks

sample A What ean J get you?
A beer and a vodka and tor

ora small beer?
Would you like ce with
Le, place. How much is that?

\alogucs witha partner Take tus to be
nd the customer,

10

a 5
Vodka id. 26
Bacardi 0 6
Cognac 16 7
White wine 8 4
Orange juire
Tone
Seda

3
ex 3
Coke 3

al water

Activity

‘Noth à partner. Look at dns star pr

ordena dds, The ts to be the server anc the guste

sample A Could have a vodka and orange, please?

® Canal Would you innge ons or sm one?
A Ala
5 Would you ike ce and lemon?
A e boto lemon, tnankyos

vodka and orange ted wine
brandy and ginger ale beer

whisky and soda mineral water
Bacardi and Coke orange juice
aly and tone lemonade

white wine (see, medium dry, dry)

More words to use

[sala Us taue "= | Wines forte * ]

‘randy adel

rast pon

num sheay

tequila vermouth

Barsac Chardonnay Rising
Chianti Sauvignon Blanc

Bones rasca Shiraz

Chablis Menor Tinfandet

uctions

= Starter

1 bars serve cocktails. What cocktail do you know?

= Listening How do you make e cocktail?
Ties e instructions and follow he sequence of
pres from 1.

2 Sack Se fastructions tothe picture

ake wel, to et and chill the liquid.

our in one measure of tequila,

sea cockal shaker and fit wth cred ie.
yur the Margarita into the glas and serve.
‘sith alice oflime.

eee some res lrioa juice into the shakes
oar in a quarter measure of triple ec
cha dash of lime juice

= put some ice cubes into a al rime glass.

ss to practise the instructions and mime the
3 with a partner
a Language study

a

toben cocktail shaker
‘sth erushed ie

Mir pour in one mecsure of tuile.

“EE Zed a dash of ime juice

eel

¡some ice cabes intoosaltrimmed à
semis itn a lice of lie.

sin unies

En os make a Margarita &
nota do things

In one measur of teu

Hngein orde

Angostura Bites cit quid squeeze
barspoon octal glass mix st
Easter suger es live sta
ener) hat quarter tiple see

> Wordlet page 97

Structures to practise
Instructions and sequence markers.

Make instructions with Ihe base form of the verbs 0;
take, fil pour, Ose sequence markers Like fis, next,
thers finally to explain the order of ations

Example To make a Bloody Mary, fist take a glas
Next, ad some ce, Pour in two measures of
“vodka. Then fil he glass wich tomato jur
“Ther add a dach of Worcester sauce, and
Tabusco sauce. Finally, str witha bar spoon
‘and garnish with asc of lemon,

an sul
verte email address

+ ite information
+ send
3 Register a guest

large glass
D angostuca bitters
sweet vermouth

Canecian whisky
© caste: sugar
Ttiee oftemen

Dleockai: gass
sta again and use the words in exercise 4 10
plete the instructions for each coca
turns to prac structions with

ren ke the
"and fl fle
2 Aker
shat add three measures of
ensure of
And a 1590008 ne
Shen shake well and
stra into à a

Sa ||

hate fe e

ot a par. Student a informaticnds sere
Student B's informatio” is on gue 60.

Ask your parner how o make a costal called a
‘roadway. Take nates ar how to make 1 Read the notes
Rack to your partner,

ere are the instructions for making a coges a
Whisky Sour Te your partner how to mae it Askhin/her
to take notes and read itback to you

lake a cd wise gloss from the ridge
Then peur ln a measure of whisky

Aer, ada a dash of sugar syup.

“hen ade two teaspoons of lemon jue.

Str sent

Finally, garishwtaaslce af lemon and a chee.

More words to use

io ae ra
ae aus .

a quater
Bloody Mary Balls th ahait
Cosmopolitan Caitreau "three quaiters
Cuba Libre Drombuie Ys a thire
ai te Grand marier
Seatresze _ Sambuca
Whisky Sour Southern comfort,

Tia Maia

Manhattan

Hat fl lege ges
WHE esse then add
fone and a half measures of
"and

tree quarters of a measure of
a "Then add a
ash of "sur
ie wall and stain into a
1% Fiallyadd à

and garnish

je bu

st
x

inga food order
hs ook after quests as they arrive.
la. sae eis simone

1° fans mena

Là Tate rm

Starter

Read the mens, Wich dishes are vegetarian?

Listening Taking an order
Listen 0 the dislogue. Are the sta
he guests order aperitif

ments true or fle?
truelíls

ivi ii dd rd

3 They dont order a frst course Ge
4 The woman orders fs for her main
oo truelfalee
‘her order a bottle of white wine trueno
© They order a botte of sparkling
al water tuerie

ten again and complet the servers order pad with
customers food order.

Listening script on page 68 and practise the
ee. Take tens 10 be the walter

A La Carte Menu

Avescado and gris tot
Mushrooms in tic

Asporagus with Hollandaive sauce
Chicken Tver pl
Goat's cheese salad

Smoke tout

Main courses

Pork chops with emo and ele
Lami cuts in ed wine

Salmon with il sauce

Grille aubergines with parmesan
King prawns with chil and gare

Red pepper and mushronn art

= Language study

Man:

VM show you t your able. s
Can take your coats? 5
Here's the menu and wine lis s
Con get you an apor 5
re you ready o order ma? 5
ow would you Ito your steok? s
Would you keto order some wine? 5
u rm”

con followed by medummre sandwich
basi silos menu soup
bread half (@bette) mushroom toast
chefs salad ham ready tomate
croissant meat salmon watercress
us

> Wordlist

Stuctures to practise

a you tt talk about something. Use the
about something for the second time or 6
e tallang about.

vea reservation. The reservation is for

it please.
22 Language review page 80
the setences with afan or the
adjoining room?
lin ofthe day?
table for four?
olive on a cocktail stick. Then, put
sve in the glass,
3 Yes the hotel has...

Could we have

car park
3 Put some crushed ie into
shaker, Pour
shaker and tic

cocktail
ree measures of gin into

te alan instead of one
Ese someto talk about
Scamples I

talk about countable now,
countable nouns,

of winelan aperitif.

some inead/some water/some milk

jew page 80

m Language

Could we han

Would you like aperitif?

Gould have ice in my.
Ca you call me it
Just, glass of red wine, please,

8 Twant to change money.

tening Are you ready to order?

Line

Lo the dialogues and complete the orders.
Use these word

[soup mushwoom ua |]
salad bacon sanéuich
Dialog

1 eggand

2 potof,

Dialogue 2

3 basil and tomato

Dialogue 3
5 cheese and ha

‘Take tums to practise taking and making orders from
the different menus with a partner

Activity
Work with a parner Create 3 menu wih Ave Rist courses
and five main courses, Refer tote menu on page 20%
help you. Take tus o practise making order
Stress Main course
‘mushroom paté chicken casserole

‘More words to use

Filet/silin/Tpne steak
poached monktsh/saimon) €
haliout

poskorlamb chops/cutets
roast beef lamb/chicken/
‘ork

duet’ iver pâté
moules marnière
red onion tart
ocket seid
Smoked salmon tenias

x Starter
ich desserts from the menu can you find in

DESSERT, MENU

Profiteroles with chocolate sauce

Lemon tart
Chocolate mousse
Crème brilée

Tiramisu

ARA ARA RARA ADA 2 2 2 DAA

a, raspberry,

Blackcurrant sorbet

TODAY'S SPECIALS
— French apple tart
— Summer pudding

— Hazelnut meringue with
summer berries

‚All desserts served with
cream or ice cream.

J1LLLLLALL LL)

À

» Listening What's for dessert?

1

Listen tothe dial

Look atthe Expressions to

desserts from the mens a

Examples À Wh
B

sd th

vend the crime.

ue. Which desserts do the

Practise choosing

ials board with

is

delicious. Th leo. tarts very good, 10

A TWhave
B Would you

glad you enjoyed it.

Would you lite he dessert mena?
Do you have any ie cream?

We else hove asp

oor

immer pudding.

m
Backen!
blue
aghocolste sauce
>> Wordlst page 97

deicious

enjoy
hard
meringue

raspbemy
soft
sorbet
venta

ng What about some cheese:
n ta the description. Which of the cheese are soft,
hard, or blue? Where are they from Complete the table

hed. hard Britain !
votre |
Manchego |
Sous |
Gruyère
Camembert
Stiton
Danish Blue

Structures to practise

sae
Use some postive satementsandinpolieotlersend D
pol fran
ramps Elie some cr.

Would you hie ame mar vie?

Cao we have some bread, please?

Use any in questions and negative statement,

uo Dp eens be an 6 Precise describing these cheese with your partner. €
We dont have any wine. Example A What Kind of ches is Cheddar? ?
a ie Cheddars a hand ches from Britain, |
3. Complet he sentences wih some or 4 1 Camembert 3 Manchego 5 Morada
À bajo be fra fui 2 Sillon 4 Danish Blue 6 Cou 4
2 Could we have nn wen, pl _
3 Would you ke" co Activity }
4 a sorry we don't have frech fe today. | «ot a pater. Student NS Information son
5 Can [get you more drinks? Paye 6a. Student B's information ison page 62. 4
6 There it chee Bir
4 Make questions and answers More words to use f
Fessle apple pie (cream or ce team) Lea mn
A Cn I have some apple pie please? alenie Mind cows cheese 4
3 Would you like with cream or ie cream? cle rame rule goats cheese
A Kee crea, please crepes Sreepechese 4
U cole (milk or without) .
En Ba (Gunes and pétales
5 Amerca US)/Anercen _ lapan/iapanese
3 tk (French eso
free e A Broa /rezian Poruga/Porwguese €
5H French dresing oc mpanmabe) China/Chinese Russian P
Pacts the dialogues with your parte, Take turns to Ennlond/Englah Thallne/Mat
ask and answer the questions. India/ingian ‘
+

thon the Rising,

=
3
,
A
2 alking about wine
>
>
>
>
>
>
>

>
2] can yo sein te photograph?

>

e stening Wouid you like to order some wine?
Ey. 023506 dlalogue Which wines do the customs
ry eed

resin, Are the statements true or false?
Riesling is deer than the

on Bane.
‘Scuvignon Blanc ot as dry

in Grigio. uefa
rdonnay is eweeter than
sgaon Blen ruedo

Sean Merlo ia ul bodied
ES

Een Merlot is smoother than
à rite

Merlo! is more expensive

ns Chile. ruse

y" Language study
Amo

Sey cs ate the Resting orto Sovgnon one? €
=> Tae Sauvignon Blancis dle than the Restng. 5
EY itlentasdyos ne Piet Grigio s

Trey e both fl-bodied wines.
rene Merlot is more expensive an.

improve recommend
Ugh wine) smooth vine)
sort south
popular west
produce (9

age 97

afnranneı
Ey enga |

Structures to practise

Comparicons
Compare things using er than, more
Examples The Italian wine ie sweater

New Zealand wine

thas he

“Tae French wine is more expensive than

the Clean

The New Zealand wine ont as dry as

the Portuguese.
> Language review page 82

‘Complete these sentences with the ce
foros

1 The restaurant is (bus
last weekend,

2 The Plaza is. (dose) to
the Grand.

3 Aie ann (expen

4 Think the Sauvignon Blanc ie
than the Riesling.

5 Mineral water is

5 The Chilean Merlot is
the French.

orrect comparative
tonight than
the airport than

than a single room.
(good)

2 (cheap) than wine

{oot smooth) a

e
=
=
=
tering What adou =

isten to the description. Which of the cheeses are seft, =
ere ure they froma? Complete the wile, ES

ome cheese?

hard or bet
Chester hand Britain le
Pi le
Gouda =
Gruyère le
Camembert |
Stan le
Danish Blue
BÉ LS =
E oe le
gon EN =
AA |

Structures to practise
some, any

ein positive statements and in polite offers and

Examples 1 ike some ie cream,
Would you like some more wine?
Cane have some bread, please?

Use any in questions and negative statements,

Examples Do you have any chese? 6 Practise describing these cheeses with your partner.
Wi dec have any wha. Example A What kind of cheete is Cheddar?

= = Language review page 80 8 Cheddar is à hard cheese from Britain
Complete the sentences with some or any. 1 Camembert 3 Manchego 5 Mozzarella
1 Doyou have fred fruit 2 Stikon 4 Danish Blue 6 Gouda

2 Could we have wate, please? _

3 Would you ie eof Activity
A Fm sorry we don't have nnn eth ish today. | yor a pater Student Aa information on
3 Canlgeiyou mon inks?

6 There in cheese

page 64. Student 8 information is on page 62.

Make questions and answers,

“Example appie pie (cream or ce exam)

More words to use

D He hie pla ee
a cent nn cou
ren = Be

y exes itor wie

2 cheesecake (creams oF ie ercam) mts

2 tere (ram rie A rer

À ricos (eens oon) Bisknfbelen 7 Moral

4 pn ice mu rin ifr Mel rus

race Dr

Pace the loges tour pre Take pu SU mail

ak and answer the questions inciafindian

bout wi

eat a ghter an the Rising

Starter
‘What mines can you se in the photographs?
Listening Would you li

Listen tothe dialogue, Which wi
choose?

Listen again. Ace the statements true or false?

2 The Riesling is drier than the
Sauvignon blanc

‘The Sauvignon Blane ist as dry

asthe Pinot Grigio

3 The Chardonnay is swecter than
the Sauvignon Blanc

4 Che Chilean Merlot is a full-bodied

3, The Chilean Merlot is smoother than
the French

6 The French Merlot is more expensive
than the Chilean.

Language study
Bens
ich dir, the Rising or the Sauvignon
The Snwrignen Stone is drier han the Riesling
His os dryas he Pinot Gigi.
eye both full-bodied wines
The french Merit more expensive than
the Chileon

‘become improve

diet ligt (nine)

ess: north south
excels populer west

e to order some wine?

suefase

ruelfalse
ruca
teverfalse
truce

one?

recommend
mocth (vine)

sr ei

Structures to practise
Comparisons

Compare things using er than, more

Examples The ali wine is weeter than the
New Zealand wine
"The French wine is more expensive than
the Chilean.
“The New Zealand
the Portuguese
>> Language review page 82

fant ay as

Complete these sentences with the correct comparative

forms.

Y The restaurant is
last weekend

(busy) tonight than
2 The Plazas.
the Grand,
3 Asti expensive) than a single
4 Think the Sauvignon Blane is
on the Riesling.
Mineral water is
$ The Chilean Merit is
the French

(dose) tothe airport than

(good)

(cheap) than wine,
(aot smooth) as

TOUT RD R DOT

+
cl

ete the sentences 10 make à su

nary ofthe qa
information inercicse 5, Es
sage [champagne Fon france Bordeaux |
NORTON Hallan Spain Frescas

mou api

ines chide Chiat for

= Listening Wines around the world
4 Listen and match the wines with «country or region,
1 Por a France
D New Zealand
3 © Australia
Sauvignon Banc 4 Portugal Pana Kn
5 ste, Which ones would you and your partner buy?
Cras om Example A Where does Selección del Casillo come fom:
f tay 8 comes from Spain
8 Spain

A What elke?
© Mal ine and quite fy, but
fruity as the Austrian Cabernet Sauvignon

Activity

‘Work witha partner, Look a the webpage on page 65 and
{ake tus to compare the diferent ed and white wines
Discuss where they com

fom, ele quality ane tir

alternative

Examples 25 north of Paris,
Lin the northeast,
lt comes from the south sour

More words to use

[metes 7

cork north/northern/the north of
N 1 comes from a district enst/west of Paris Pe south/southem/the south of
2. Further south-wes/south-east we have the Médoc, conser ast/easter/ihe east of

St Emilion, and Graves wines of the Borteaux regio. label wesi/nestem/the west of
> Portugal ie most famous for port which comes fro room temperature

port in the north/outl
4 Rioja comes om an area westnorth of Madrid,
3, South Africa produces wine in the Stellenbosch and

Pad

neyarés in he southeast of the county.

2 cusiomer care advice

tates, What are the guest aeking

ste:

ing til get you some now
Lien and complete the requests

à for room I
EI a glass of wine, please

have seme more breadt
2 you send up to room

5 à table on the terace.

- oeste exchange bureau 9

sis l' order you one now.
get you one right away.
Im sore. TU bring you another
2 TER send someone up right away.
= 2 One moment, UY check for you.

Work with a partner Take tin tuens to practise the
raquette and responses

Language study

[1
Pi getyou one eight oy.
sue there one fre
ne moment, check or os
Fin you another

siness traveler disabled mends() smile

Conversation eyecontect_ patient terrace
moro ne) „women
relist ange 97

Structures to practise
Offering help
{Use FIL ver to offer to do something. Use one some,
another, some more instead of repeating the
Examples A 14 tie u map.
FU get (you) one.
Ti lke some bred
TU bring (you) some.
This spoor is dirty.
TU get (you) another
There isn't any bread lee
PM order (you) some more.

Se Language review page 82

3 Respond to the requests using one, some, another or

Example A Could we have some bread? (get / some)
B Yes £U get (you) some

Can {have an orange juice, please? (get / one)

Our water jug is expe. (get/ some more)

This borde of wine is cocked, (bring / another)

Is the exchange bureau open? 1 need some change

(get! some)

Could] have a bees, please? (ger one)

My bath towel is very wet. (get / another)

This Sork is dry (bring / another)

‘There isnt enough soap in the bathroom.

(bring / some more)

Practise the requests and responses with a partner

Listening Customer

ten tothe dialogue, What sho
New casio

1 ers arrive at reception.
2 A customer telephones the hotel.

3 A customer with disabliis arrives at reception,
44 Reception is busy, Customers want to speak

Work with part

x. Weite à dialogue between,
receptionist and a woman business teaveller as she
checks into the hotel, Use these notes
+ book a wake-up call

dry cleaning (uit)

book a taxi

+ Internet ace?
Practise the dia
jonist and the customer.

Activity
Work ih 2 partner. Student AS Information is here
Students information is an page $1,

se the notes below to make reque

o your partner
+ room nelsy move toa quieter one?

2 breasastin my oom?

+ bot of gin and some tonic
© more can towels inthe bathraacn?
+ soup net hot enough

Example Excuse me, ay oom 5 very noisy. Couid move
‘oa quieres one?
Answer your partners requests using these note, Choose
the best alierative
+ il eck or you
+ wil send up immediately
= wil al an office and find out
© il delvecto room before 8 a.
+ wilask he to be quiet

Example Yes, ofcourse. Pl send some up immediatly
a —————

More words to use

advice paper
cutlery time
homework work

näher are made of

Aspacagys with Holl

Matos

ded wine pié
Swoked salmon Hi

MAIN COURSES
Work chogs with port wine and À
Fin sauce
Lamb cut with rosemary
Sod pie
Salmon conc
Mined seafood for evo.
Peane areata
ed auberyine wich rod peppese

Starter

ove Z
Ea Fadi nu dies ref lie and for x dar

segetrin dishes on the mena use me, cud you explote men tous, please? €
EN cr What's nine pene ora? €
Py Listening What's it made from? Tas isa poste ds F

Loos the menu. Listen and ick {/) thee dishes fe consists of penne. aye of aso s
EN om ie mena hai you het les made rom ill cometo, gone ane est. 5
> This is mode om Ayers of 3
EA Listen agin and complete the sentences Mr eontelns Ref foe, ing prom :
ea 1 isis dish les corvsd warm with a ris ee” sale. 5
= cana see MERE 7 2
a 5 This from layers of ice mic with naked hardboied eax pul pasty
= oniens snd mushrooms. barr oi ayes sak eto)
4 ed in put past a inthe ande muse seal
ee eszertfork capi Side plate
ev sk half lobates king pramu, salops dessenspoon onion spicy
ET ah fre Pepoer (id spoon

ns warm ve cli, WS BE Sah Fie Fine out tableta

er ee BISCO SAGES + ratiéieramangement plate
ZY Take inst deseribe the dishes witha pate. er
=)

Vs | Untt13 Descriólag dishes

am from cream, egg, and sugar.
nade from cream, eggs, and sugar

kes frocn egg, milk, and Hour
ae from exes, mk, amd oa

dessert spoon | bing in the dessert menu
‘and ne
ei tel g a ihe hotel am pd
es nner Grom 7.304 18.0, A

Activity
Work witha partner Student a

om où and vine

mation so

ing Do you know howto lay a table? \
nand match the items in the place setting.

lo
barbecue noch Beamaize

use knife 10 "salt and pepper boit roi Béchamet

use fork sh Knife and fork deep fy steam ollandaisu

Knife 12 T].desser spoon and fore ¥ ae Moma,

À Dealirg with complaints
=

atthe peurs and identf Ave problem situations.

‚plain about?

© nobody gave it
à short-stafed
© on diferent doors

he 1) the waiter about the ista
‘im sory, we cverocoked th car pareyesteriey. 5 ie I
Vin sorry. magam. be wits ouinamoment. $ oa the bil
de S 2 Heu (go) ine the kitchen to speak to
s

Vm sor in pen

i beng you 3 The guess from: Japan. spe very
mother one, s good English

Piso sor FU ook to te 5. 2 Yesterday I (meet, my colleagues in a ber
5 (verte) an email eonärming the
overboaked 5 He y bis mest and toy)
overcooked his
Shorts
ex door straightaway

x Listening {4 look into it for you
nobody undercocked

‘sien tothe cornplaints and Al in the e

>> Mortis page 97 Problem “ation E
structures to practice 3 verte Getyou ona
ast Simple (Regular verbs) 2
The Past Simple tense is far completed actions in the |
vast Look at these examples of regular verbs, E 2
Ve asked you to reserve a parking pace. Le
la ordered our dei twenty minutes ago eee eee
22 Language review page 82 $. Write the dialogues from your notes in exercise 5 and

these words to make sentences inthe Past Simple.
sample We/want/ buy new mobile phone
We wanted 0 buy a ew mobile phone.
1 they farrve hotel yesterday
she ask for / desert without cream

practise them with a partner.

Activity

‘irk ith a parer, Student As Information hee
Student 8's information ison page $1. Check any words
you don't understane in he Wordliston page 57.

3 look wonder mel 2 Le tes nat 10 "ae compuesto your pres
4 uta cojoy Bei sy | kent ft ston
¿Key in? reses ata
Enea Tale cage | moon bath ity brese ste
3 a | Mednotmede Seeow sl vegane orcos
Bas Simple (regular verbs Maple dere Farin

aok at these exempis ol irregular verbs. Example Suse me, the TV in my oom is broken
My fen loft (leave) a message at reception, A2 Respönd to yout partners complants. Aplogze and say
‘Me had (nave) lunch a the new bir In town. pa 5

nat you il co fo pat things ge
+ Langüage review page 82 Sample i'm sorry. send semeohe uo immediately

More words to use

-

dy tude Sing tough
fe say tasteless vinegary
at stainee tom watery

ar stale

+ Introduce poople

à ra about people's obs

vx Starter

Look at the pictures, Name the workplaces and the

5]
= opie jobs
=> x Listening Let's start at front office

the sentences te or false?

2 Listen to the dialogue.
Louise is responsible

trefle

“spi

dee

2 Listen again and complete the sentences.

1 front office.

2 is Louise our

3 There is always a
questions

4 the phone area over ther

here to deal with any

5 Everybody here i trained on these

= Language study
Mo

Louise ia responsible for sis 5
In reception they handle all he reservations. 5
sth any questions :

responsible tothe assistant manager.

pastry sice order
payment stare
printer station vor)

travel arangement
vegetable

housekeeper
~~ Mardi page 97

ote theca pars yesterday

ie with yeu ne moment
rame.

te me chef an ring you

nom We

eect ts

werdocked
Shorcetafed

noortant

ext dot aies
nobody underonaed

> Words page 97

Structures to practise
Fast Simple (Regular verbs)

“e Past Simple tense i for completed actions in the
teat Look at these examples of regular verbs

Ve asked you to reser a parking space.

ve ordered our drinks twenty minutes ago

22 Language review page #2
se thes o mike sentences in the Past Simple.
sample Wel want! buy / new mobile phone
Wie wanted 0 buy a new mobile phone.
ve nota yesterday
host creenr

Lahey

4 guesta/ enjoy / Bele stay

3 he /key in reservations data

3 walter open / bette of champagne
ast Simple (Irregular verbs)

Look.at these examıpls of irregular verbs.
My friend loft leave a message at recep
vie had (have) Zunch asthe new Distro in tom.

22 Langage review page $2

on te bill
lichen to speak to

30) into th

the shee

3 Tae guests from Japar (spent very
good Engin,

à Yesterday 1 meet, eny colleagues in a bar.

5 She Garne) an email confirming tne

6 He at) his meal and ey
sis il,

a Listening il look into it for you

: |
E | |

:

:

6 Weite the dialogues from your notes in exercise 5 and
pacte them with a partner.

Activity
“otk with a pacer. Student As formation i ere.
Student B's information is on page 61. Check 2 words
you don't understand in tie Wordliston age 97

Use these nates o make compleints to yeur partner
Heke notes oftheir soli

broken bath diay bresd sale
bed not made beet toc salty vegetables overcooked

| mes erderistesinnerematy
[ample Excuse me, the TV in my rom is brotes,

Reszond to your partner's complaints. Apalogzs and soy
wnat you will do 0 put things ht
Esample fm sorry. send someohe up immediately

More words to use

duty ude singy tough
iy less nea
lee om watery
of

hat, there, here/h

These guess are
checking in

Those guess checked
coe five minutes ago.

Here's he reception

Theres the reservations 7
fic.
De Language review page 82
race with a partner using objects a the room.
Beamples A These are my books. Those are Henri
books.
B Here isthe computer. There are the

responsible to, responsible for
Look at hese examples
"The receptionist ie responsible tothe reception manager
(the reception manager is her boss)
responsible for taking room

reservations, (is her job)

3 The duty manager à

al the Sul time staff
18 the guests iaa

The porters are
5 The barman is
The car park rendent is

Listening … and in the kitchen

Listen to the dialogue, Match the staff o their duces

1 (Head chef à bakes à, rolls
and croissants

ltbe!

2 Sous chef 1 ace responsible to the
sous chet

3 LIGommis chefs — € prepare the vegetables,
sharpen the knives

4 Chefs de partied write the

5 Crssy chef

handle all the cold dishes,
the sauces, and mayonnaise
£ prepare al

sa

en porters soups, hot
ers, and side orders
isten again and complete the sentences.

He writes the menus and he's responsible for th

2 She allthe soups
3 The diets de parte ah he cold
4 He ail the bread,
5 have lots of
$ They prepare the vegetables …
and. the ovens,

Work with partner. Take it in urns to explain the
at jobs and duties in exercise 5.
Example The pastry chef bakes all the bre ro, and
crolssante, He responsible forthe hor desserts
22 Activiy page 65

More words to use

"Kitchen equipment. "= | Kichenware |

Blender ‘aking tn
deep fat fryer ann dish
dishwasher frying pan
food processor sing bow
hear lamp reasting tin
hob saucepan
cefigerater sou dish

stockpot

2a * ar these ideas for custunver sare. Tole

Sath/showergel for són practise them using must or muta
bla Crunoist nine sico 2 get customers with a warm sele
bey leton allan soo + bepolite
Break Y spotless + dont keep customers waiting long
A crop 6) sweep + answer the phone quickly
> colander weni + remeraber tae calles name and wie it
complimentary ash + dont ignore customers while you are or
+ smile and make spe contuct if exstomers
> + look after customers with specific needs
> Structures to practse É

be patient and helpful at al times

must, have to, don’ have ro, must
Look at these exampl

You must wash your bands before prep
obligation = she speaker chine that
You have to break the broccoli into flores,
{obligation = i par of he ja8)

We don’t have ro change the towels everyday.
{na obi

Example. You must always gree customers»

Activity
‘Work with à parer Students information À
| Süden 6 informeion is en page 6
en 2% Pates forte repo the one
Yow must’ smoke in he sen is
corohibition = dodo) Mist 1a Martegate
| Omen pour on some ote ot

Ülstice a temon and place it on top af the &
3 Complete the sensences using must have don'thave | Cris wash clean, and dry he nen

7 season with salt and pepper.
1 You have clean hands in the kitchen. cookin a modern oven for25-30 ind
o a O Place the sh in an olle cisin with the to
31. (ned work on Sundays Bee

4 WELL... prepare the vegetables before 1.30.
5

>> Language review page 84

rc | LE steethetomat and enoptheonin.

YOU «lave Food on the floor

Listen to your partners recipe and tak

Ga hac ost by 1200 noon tote beset infer né checkt
« Listening Kitchen hygiene More words to use
4 nen and mitch he phe. Then kein sucasto ENT
pre eying the ulna wi a parer alot sk bet
2 must always wash a all kitchen work ted Laat wu
A euiher can
2 Omas bcp ae fad
3 (must len © the floors every day rr se
4 must sweep and wach your hands in the N ee
10d preparation le co EL
5 Eve to dan the ab in he
6 Tun pet € Gel hands inthe
had bin

PAP

Explaining and instructing

Eagan nto doting

nor.

» Starter
Match

words sith the items in the pictures

m...

Tree sDwit 7 saucepan o vas you
> Sshows s Clones 8 Lltoietrier em into ltl sticks.
+ Shand besia 6 Dleolander ondry ba scrape them?
ae De ? Tundra the onions
= Listening How to do it right ho. cock for long

Put the linen in the laundey
Bverything

to dialogues and answer the questions

Dialogue 1

1 Shar are they preparing? Language study

2 Wher must bey do fest? a

3. Do hey have to scrape the potatoes? es pis pee
Dialogue 2 First, you must os your Bands.
4 What does Petra have to do first? Peel hem lke tis.

5 he does Lyn do? Cut them into te sick,

6 Listsome ofthe compliments Ke most cook for ong.

We have to tip the beds
ut the dit linea Inthe indy bag, ere.
bee have to change the towels every dey?

2 eesach verb onceto complete the

1 Good mornin

AO a
; 1
si

How can your

2 Could! (ant. a parking
space or tomorrow?

3 Pilikete cite te
Rober:o Raul, please

4 Onemement
TH foarsel u
5 Gate ames

6 Talike to.
7 Please —-herto

2 reserve this for your car

= scom fortwo people. (64)
ein a answer Take a. m

see check-in information here. (8,6)

voor 2 E02 22

3 zakes paper copiesofinformation from your computer. (7 8 Talikero 2:08... room
$ Another verb for book. (7) for tomorrow night.
9 Gant your

‘ou bey in information on this.)
phone caller with roms. (7)

H

ple ofen pay by 6a)

el guests arrive here-(9) 3 Underline the correct form.

1 Falke taken message
lá 1! Dd likehave your name?
Like make

4 Could 112

Uke nelp you!

like aeup of coffee

‘dlkereeerve
parking space?

8 Cond f/ Paliketo booka room
fortonight

9 Cani! Fá tea éoubleroom.

10 Could 17 Fälikespenk othe
manager please?

ing phone cate

weeeewosevesevensrs

Tle to ook a double wur Fr tit

ect greeting o farewell

y Gowdmorning, Mise Obeda, 4 7

Giving information

aneword from

12bax to make hotel and restaurant fies,

Ww or
m faeles dura park Interne
est 200 canditionng

international. rc
cocktail.
able EY

HOTEE FEEIZ

“The Hotel Fliz has 50 bedrooms with air-conditioning.
Internet access, and satelite TV, The 40-seat restaurant
serves international cuisine. The rooftop swimming pool
‘opens in summer. Shops and exchange bureau in the
‘hotel lobby. Disabled faites throughout the hotel,

‘There are 150 bedrooms onSvefoors, truc/flse
Thereszir-condiioninginthehotl _sruefalve
There Internet acces in al thebedrooms. trueifalce
Thereisnitsatelite TV in therooms trefle
There ate 40 seat a he restaurant. gare
‘There aren't ay shopsin te hotellobby. uefalse
‘There's an exchange bureau, tee
‘There ina swimming pool tract

REE EEE EDD

SO Ce there there, There Ther roto comet digue bout he Hotel Fe
Bonus: elle Alikesomeinformation. „. ATELÄER. I any disabled facilities in the hotel?
Aaron en Weave roms th sled fits nd ibid cin

the bar and esraurant 100

Zeche acar parke

5 large car park. Guests an reserve parking space over he phone

Saswirming pool?

ARBRE.
PATENT

$ Match phzess 1-10 with facts ch 3 Correetthemistakerin

Ira hotel where ould you Sauren,

haves meal à theswimming poo!
L'inetop ofa tower

a. Bong Kang. The tower hes
nenn 250 metres high. The ak 4

The restaurant ein

7 goforaswim + thebedroom

ifs 4 thecioakroom areago seetsin the restaurant. There

informacion e 3 also acockal

The restauranthas an à a carte cara

and serves international tenen. =
Theres 9 ten walters and waltresses,
Taerelsa parking - atthe bottom ot

the tower

i N /

A you Áamsutdaricho

Gun Meas, ~~ _/
rn frio

ire

rec hundred 300. ren u seventeen &

dir E 2 ten seventy sii
forty eighteen ninety

ehe Bro hundied un Bine nn

nk? Givinginformation | 7

LILLLELILLLI ILLIA

Information for our guests

Breakfasts served om 1540 + The shops in che hotel loboy are open
2 10.00 the restaurant, weekends but the exchange
. ran is open. > lonchtime bureauis closed... Saturday.
412.00 5300 . July and August,
. Fi venin, the restaurants the swirming polis open M

OB 7 6,00, Last orders are 200 1520.00,
+ We regret theres no laundry sevice

pee eee ae

ir theattentiemal ns Fang, Crna Have!
| ese wee Fong x Durs Fong
| Royourrequesttor ei coudo rooms in august
| Fis tm invita win does sep

Rats
rol

Reino ct
Reservations Manager
Dos 103 721

aires | ren [memes —
vee. (anmmegne LR. [gunas

Sue Contain Sie Font

| anis Feng china Tarot

Find seven more family members in the puzzle. You can read soiné irom
Let to right (>), come from top to bottom (4), and some dis (7).

KAHXRTXLRX
ENY

3

Taking room reservations

st husbend daughter wi

4 breakfast departure lunch a

5 streonettioning “ration 3 he hotel have sna?

5 Sunday Sepa Friday Nat
7 morning afiernoen tonight evening 4 = the bar open aunch met
3 voicem | email sephone y E 2
5 they want adjoining rooms?
No: They.
6 You ave A double room fortnight?

3 Male questions with De/Doer sing the information inthe pictures,

_ for tonight

Does theharelharea

3 .
À Saturday nighe

8 | units Taking rom reservations

il

FT
LEL

GI
2 The month dear (5)
The et ay ofthe wend (8)
The venhmonts (83
Cala Payie 25

Tre mile dy ofthe ee (8)
A spring sont Europe. ()
The mont even june and August. (4)
Theda air Monde.)

The ay etic iy (9)

er)

‘The weckendsturtsun.... ight! (6)
3 The only month beginning with theleter O.(7)
New ears Days stas (7)

3 Uadertne he correct advert.

enjoy the these,
| te mer go on Saterday night.

He works vor lat.

He always! sara Snishes before amis.
Guests always arrive by ee

‘They often never arrive by tain,

‘ove cote always /neverhaveit or breakfast,
Guests never oft
fortheir children,
My brother lives ia the US.

1 alwys rary see him,

Sometimes Never study and sometime always
Imeet my fiends.

ook aéjoi

Reveption staff.alingys/ never say
Good morning o guests.
‘The bar ent busy ofen nevercloes early.

Can you meet meat emithclune

{ vreen dcinicaleabol

‘We often go 0 Spain fora laydohi a

“he new bac spena.on Saturday.
resgurancisiu//dekoob tonight.

$ The ssemoer wants table by the window.

They eve dinner from 7.00 o 10.00,

3 Wehawea elacnacian Zor conight.
My mayfillivein Turkey.
keto make atablenoitzervara please,

Taking restaurant bookings

3 Macch the two wars of aking sbout the time,

ET b Beto

1 prompts

rames Stee. imachefina
sy estaran atest

ni workato’lockin te
mamingTiewaitrsand
eases ort.

1 Where Ste work?

work restauront/ Manchester
Heworksina rst

hen restaurant open?

open Tuesday Sunday

3 What ime/ open lunch? >

open 12.00 en :

Unita Teking restaurant bookings

4 Whattime, Steve / start work

18 ring

Friday july a4 payday

1 Steve finishes work

3 Hisbrother, Alan,
Manchester

is st pay day is

Giving polite explanations

Hap atch tae phrases to mike pliteexplanations.

thing le for * pati
»
y, vete Sally booked at © y
ingapaces 4 felltonighe

only have a bathroom

y eto
sid fae sviremine 9001

wi rooms left hon Mondays

fa the requests vith the pictures.
An appropriate response
Room 301 please

Váliketogo fer aswire

Cola booka doublersom 3 num
fortonigh?

EI] Gan speak to Nadine in

Do you haieatblefor9.302

Could speak ro the manager?

| [Ra

Hal took |

Par

drar10gm. |

4 -

6 youarenot =
7 hereis

herein,
3 the
10 thereste not <<<

5 Givngpolte exiarat

12 weeannot

Complete the sonteaces using the positive or
negative short forıns the verbs in brackets,

a

7 She

ay tay. Ls Saturday.
- o) work on Sundays

She wos Monday 0 Saturday.

3 Tmaltsid we... (do) have any como ee
for tonight,

1 Ofcourse, ucts mm (can) ue
ring pocl teday.

3 Taemanager (be) in his office.

Ee on holiday the week,

Heres your ken You. he) in room 254,

we aa) tk tbe Bookings for the

weekend Wer ao Saturday and Sunday

8 Lo there (be) anyadjoining
zooms ef

3 Read the tial condi

ing customer aol
‘servation. Then put ie sentences in the correct order.
Se ee ey en he
Dears Russo
a T5 Insvoreservne a pariirgogace pecar
alero

ET na

are very sessed contr your
‘servation fra durs “som or i
‘trae rights tom are Marc,

|

|

|

lada al

da mienne |
a

| a

and booked à tle or ur int esau
for 3035 requested

Bestrezante

Loy Tan
Reservations

= i

F5

1 Your phongon the move? (6,5)

3 The anal inthe middle ofthe day (5)
5 Canin foral, written English 6.
6

‘The opposite of refuse. (6)
Saturday aud Sunday. (7)
9 Awom forone. (6,5)
10 Respond oa question. (6)
1 Anslternative toa shower. (4)
12 Pm afraid were fl
sigh. (8)

We ton are...

À Around 3oreockintheafiernoon. (39) *

2 Say norma request. (6)

4 Pen you aren'topen youre

6 Thechilrenure in the

En ha we are unabl confirm
‘pour reservation, (6)

Receiving guests

ha wordin each column to make nesinoun. 4 Complete the low chart ofthe

cheelcin procedure.
Aquest. ete tat
E pre reception,

à number

“The receptionist ke the guest's

E E hours y y
> I tome 8 une 3
5 I opening I machine the esenaton
3 mobi
‘he receptionist asks he guest

Complete the jumbled dialogue with my, your his her, cursor their

reservation, Me Vali Please complete this

Zein. Carlos plense help Mrund Mrs Vasil
= Muggage, "2-9 room number is 436

sir A parking space reserved for three days. The car park

LS name Michael And here's

can help you.
Play card

From number
2 486, 50m the fourth floor.
+ Sood evening, My names Stavros Va

Tires ao made a reservation or a

king space for

Mtoggaget

NE ee rs Tye

2

vation fora double room for me and. vi,

vofilin en

"he receptionist gives the guest
his cal
asd room number

y

The helps the
ut bis ngage.

‘The afin the business
de opposite
“Theinformation deck i behind reception.
00m ison the ground Hor,
‘The lit are next to the shop,
Thecloskroom is ne

is opposite the xchange bursa

to the lounge,
he taess centre,
The winning pool is on the ground oor

ind tea mote check: in phrases in the puzzle.
You ean read some from left to right (>), some
(Land some diagonally (7).

EEXS

>

AR OME aK OR
Zo» sume

ease

tevelfalie
true/false
trolas
we/filse
truelfae
rueake
tete
trufa

ue

lave! Mov pou year Key card,

y white wine and a Margarita?

a ke deaugh or botte beer

Shai Lou: ds in the gacden?

swith requests ach

eye

ul have your room number? a

Shall charge ste your ruom?

vould youlike iceandlement

7 Cast haverour key erat gen

Aghssol

~ Would youlike largeur small © Hereitis

à Alarge one, please

Can have large whisky, please > Sparing or stil?

please

© Would you like icet

Novthanks. FU pay cash

Justice; please

sto describo the drinks
ses can be used moro than once.

Lee adject
Some adie

douse arauent der
meumar nd single
small sparking Sul

1
4

4 Underline the odd one out

dey ll sweet medium dey

soda tonic cocktail. ginger ale

beer brandy rum vodka

pot gin sherry vermauth

CUSTOMER:

Mould you like
Ves pleut. How much ie thot?

euro pase

And would you like ©
Alarge one, please. How mus

euros please,

‘waar would you like to drink?

E please
Would YOU ke "7
Sel please

Juscasinglo, lease, How much ista?
Fear, plese

missing drink.

de 16.5)
ina Margarita.

o

T 9 Atemon soft drink. (8)

10 Gin and

wine kom Spain. (6)
= 12 À spirit rom the Caribbean. (3)

Unit? Servingin the bar | 17

istructions

=

nd equioment

se zach word once to make cocail ingredie

ye

103334

a

Rp us he instructions for making Cuba Libre in the correct order.
= —

E ugh witha line

Al the glass with,

ll glace with ice

nally, serve with astra.

Nexiada the juice of alfa lime and stir wel

4 Match a phrase from each coloma to make
cockail inpredicats.
with os: poor.

Stir! Squeecesomme res lemon juice 1 CE] adas a ofcastersugar
$ Shake? Semin the quid a glass 2 Ll thejeice of b ofsweet vermouth
Filly Shakethe cocktail shaker with crushed ie 3) voice a

add] Serves
Squeeze! Pour the coca nto a Las

ateapooe $ vodka

> Serve) Chili al fl € ofime
Semin Strwith a bac sp90n,
ro chill the quis. 1 1 theeemeasuresof 9 of Angosturahiters

Hofs

Stale Pour

Garnish wits a cherry

6 Comples

russe sing the clues Delon

crusades

|
|

teaspoon caster sugar |

sisotiee

4 Webills your dink 57,21
6 Youcan ‘cocks wih cherie, olives amd lemon. 17)
7 Acam-basedenekail (4.5)

9 Finally te with 2.5)
10 Whisky vermouth, and bitters make a. €

11 The liquid of smal green cite Fruit. (4,5)

2 You servea cocktail

2 Apopular US cock
3 Fins

li

smplete he menu

Starter menu

bait ane añora? soup

cd

stake worés from heletterein 2 Name he food items and add
‘hem toone of the ments
Some tems are on tuo ments.

Light lunch mens

mA:
wi
nia i A

ik) the correct sentences,

ld you ike o order she aperisi?
Daiquiri please.

Woule vou like to ee tn dessert menu?

1 rie te book thetabie for five on Saturday evening,

5 Whatsasoup of the day?

dá ke a bese and ro Cokes, please

Seul you like to see wine ist?

ike an e sandwich and the pot of
have alf the borde of Merlot, peas,
é you like a double or a win room?

Ir Unity Tekinga food oder

tea
toast
apor
sh
uses
time
help

Deerc/u

‘nouns, Uforuncountablenouns,

brady

loss of wine
osas nick
‘otter

‘money
cocktail

mi

bottle otwater
taxi

paraing space

3 Make questions ann

gas! Clubs

Would you/ aperitit
3 Can L/change money here?
Yes. There exchange bares /lobby. 7

4 Could we mineral water?

Would you large ote smal bottle? =

Soult

rich orange juicer
‘Would you ct / your orange juice

Could you call tas?
Certainly, Would you / help ngage? |

6 Poctheseatencesin the dialogue in th care order
[7] watren: Here's yoursable.Can take your coast

> [À man: Yes tea by sour an my wife would lites vodka and tonic

[marrano Benin Tablon doc
Core hs ay and show you tourbe,

a [2] san Thankyou
eL] vaine Mett4themenvand wines Moule anapeii
¿Oia Thankyou

¿ll wartan: Whisky our vodka and oie Fine
And soup othe dys renh onion

bans Gaod evening We booked table fo,
je) The me is Brezina,
à Turn 6

od evening

7 Fina

more meat and fish word in the SXOKMXIFPEXS
puzzle You can ead some rom ehe LLRXICRXEFRUX
ah sme from top to boto (1), XOBMMONKFISH
some diagonally (2). o
CXHSMXULKZBX

fijFl LeeTSTeEAK

AIPAAXODXINCM

LISNMUXARWIOX

HIXBERPASXNU

BECOXJRXIMEX

WX EBSPXTUXLE

wWomxesnickeno

Units Takingafoodorder | 23

1] Desserts and cheese

sake popular dessers
pudding
sala

ab

vueiflse
reife
ruelle.
ruelle

9 Camembert and
0. Parmesan sa ch

ann Livan ieh” O Moroceo E] Spain
Britain [Germany [Japan O Portugal [The United States |

nit 0 Desserte and cheese

sable of sourtriés ciencia, 5
Nationally Language
ton Portuguese

Morocco sie
Pongal
Spain

‘Complete he dialogue wing some or

chocolat and renill,
uy, Kae?

roscas Do you have ish ui salade

The United States American

ge

STARE: lim afraid we don ef
Would ou bike sh rit
instead?

woman: That would be nic, thank yu,

saver Wouldyou like. ¢more wine?

No, thanks,

start: OK Would you ike P coffee ater |
your dessert?

Ma dotan thanks. Kate?

WOMAN: An espresso, please

‘Use the dues to ind the missing dessert

A small lack frit (22),
A blue cies from Denmark. (6,4)

‘A hacé Spanish cheese. (8)

The flavour of white ice cream. (7)
small, sf red frat (9)

À popular American/Brtish dessert. (5,3)
A so chee from France. (9)

cheese used on pizzas (10)
Fresh fruit des

A good dessert for a ho day (3,5)

‘unit 20

3 Complete the table with the comparative

red E expensive smooth

ie, rough

bad

full bodied
En

Bras ia light alan white wine,
dry is) vie / Pinot Grigio wine eon

Compare the diferent wines using er than, more
han and rotas... ax

2 Champagne Famous / Cava and Sekt

3 Sauvignon Blanc sweet Pinot Grigio

4 St Emilion /smnooth a cheap Bordeeux wine

5 Sauvignon Blanc! dry/ Chardonnay

$ Chardonaay/notlight/ Frascati

Other sparkling wines not expensive Champagne

8 A Bordeaux wine /full:bodied/a young Deaujolus

9 A good daret/ good / a cheap red wine

| Unitas Talking aboutwine

Where issherry produced?

3 Whereis the Rioja

‘Whereis Barden produced?

‘Where does Beaujoles come from?

$ Whereis te Burgundy wine region?

Champagne produced?

E
3
E
|

E
H
E
2

10 Whereis Frascati produced?

6 Complete the crussword

2 A restaurant wine sel

ingthe clues below,

an

à This wine ste bad. Perhapsit’s

wine.)

7 Tac country where Chianti and Frascati

are produced, (5)

8 Thermos: famous spurting wine. (9)

3 PinorGgioisa
white wine. (3)

1 This ene snot light
Won 2-6)

3A yood Bordeaux is full-bodied and

. ©

5 à piece of paperatached:
wits information aböu

19 You servezed wine at
lemperature, (4)

toawinebotdle,
(5)

Unitz2 Talkingaboutwine |

Dealing with requests

esc: Conil you order ata for room 234, please?

sen Ti

stay.

er: Certainly.

N

arar Ofcourse.

ge you ones some,

star: Yes. {just get you one! some
$ aves
7 cues =
stares see if there's one! some fee.
4
” |
8 cunsr: a
sane: ll getyou one’ some.

1 Wa don'taave any bread let.

2 Table 6 does have any menus

3 This boue ofmineral water is warm.

any salton table 11

chests would be nics,

Unit a2 Dealing with requests

sponses 19 he sentences with (get some/one/another/some more

6 My kmifeie dir.

Excuse me, The milks nearly i

8 Can (eee the dessert menu? |

9 Table 3 would like extra toast

of mineral wace,swo gases, aa selection of
vegetarian sandwiches,

IH
Thank you.

8. Can Lorde deinks and sandwiches from you?

Reception. How can Thelp yout

OK, Pl wait oe housekeeping before tke a shower
o compa bu tie people in 304 ars very noisy.

8 I secano:

send some toiles

NL.) outer: thankyou, And our bathroom tues are very wet

1 D] arcanos: you giveme your ore, ll pass tonto room service

EST ello. fs Mrs Beneto room 303. Can we have some more sap

and shower gal, please?

4 Complete the words 5 Find eleven more uncountablenouns in the pure
‘You can read some from lett right (>), some

from top co bottom (sand some diagonally (7)
THE CUSTOMER CARE CODE ye m wand

XRIXTOELEXSA
= Atwaysw.# 1.60 mel He
customers ha smile. A exe
= As. 8 the phone quietly G0 S@AFEDI MED
Atos er fera dir TRAEKUNTXEFE
soswering the phone, a +
A eel LI EXTIXMINCOXP
Lin SN TXLROXKAREX
= Useinecastomersn—m.Swhen ADO URSS à
peter DXFBREADLXAT
= Take spe 1... care of people a Rodo
vita partiilarnecós. Dora
= Bent tfandh 1 fu,
Don’t keep people w_ À ington.

„lat waiting guests

Unit12 Dealing with requests |

Describing dishes

sch the Zoe with the ingredients.

bts à

i tomatoes, gu

4 saragom,eballorsvinegar

Bill labater ki

hin slices ef whic rend, ape

sue © agpwbitesand cing gar

egg yoke lemon jue, buter ands

fev and sugar

bas pine aut, and pasta

Sey 23 yolks, butter. and saltand pepper

layers of ree, onions mushrnems.alman,
an Hard bete ep a paf pst

1d pepper

sous scallops. and mussels

Answer che questions using he prompts

ati ice creum aude from?
asie egae
à made from cora, ees and rar.

et does. a continental breakfast consist of

+ fruit siee/crossantor bread/janw/butterfeotice

5 What does the mixed sculaad dish contain?
«+ lobsteripraene/seallops’masele

4 What does a Margarita consi o

+ tequilairiplesec/inc and lemon Juice

issammer padding made from?

6 Whatvegerable does the vegetarian bake contain?

+ aubergines/tematoes/onions/broccolifmusacaims

7 Wat ae pancakes made from?
+ egguniléfiour

18 What does the chef's salad consis.of?
«+ green sulad/tunafolives/zomatoes
5 What's thesalad drei
+ olive il/vine vinegariravrtará

rade om?

does the pense arrabiats consist of?
aspire nuts

2
+ postachiltomatocs!y

som somethin aies of white bread.
“rove fom somethin ees of te re
He

fée or four pie

Desering dishes

E
:
i
:

Patsome of the io strips around» pui bowl,

ries in the sugar Zia few minutes

pudding bowl

5 id she fru: and some of the ie to à

che uit wath more bres ou.

¡over the semaining jes

ighvor

Rewriethe Passive sentences as instructions for haw to lay a place setting,

1 Aclean tbleclothis put on the table,

2 Aknifeand for are putin the pate position.
3 Anapkin ie folded and placed on aside plate

4 Adessertspoon and Fo are brought with tho desee

5 A wine glass is placed above the soup spoon positon

and pepper are putin the centre ofthe table

7 A lower arrangement and a eande gr placed bythe salt and pepper.

Fete est find the mii wins pais wih seafood

1 sT7 TI] :

; DE | 2

,



] sé

:

> FO ;
« [e] 1 ]
El H

7 Another piece of ulery for ring fh, (4,5)

A shellch starter (8)
The waiter brings tis and removes the meat
fork. da

“Thislarge shells changes colour when
cooked. (7)

[Agood light sauce for sh. (12)

This fish cish is usually served asa starter (6,6)

A popular royal shelifch for starters and main
courses. (4,5)
A sauce often served with od.(6)

Unitz3 Desenbingeisnes | 29

fay Dealing with complainis

2 Complete:he complaints with he bestanswer.

1 You've given ushe

1288 rooms. We asked for adjoining doubles
RP a bad bright € mg à good

por 2 Sorry this bread seal nn

jeaoked ¢ undercooked e sole bin end da

This is room 409. Our bathroom isabsulutely
a uninade by edit d dusty
4 “these vegetables are realy... They nave not
a new 5 vinegary € cold d tasteless

5 Excareme Lemon

somp=itst00

aw D tasteless € sally à flat |
6 Areyou the reception manager? One ofyour staff as ve i
to me today.
meude béendy bad iy
7 The TV in our ruom is ge
sé bil broken torn
8 Tnismentisen hati diet to eut.
a tes —b tough ¢ cold d sue
9 Oueroomisvery hiceaus fte street trafic. We can't sleep. |
a ful bay chat noisy |
10 This wine tastes I thinkits corked,

a yincgary bay € tasteless à fat

3 Match responses a- with the complaints in exercise 2.

à [3] river Aspecto housing ich a.

à É naar

- sn) €] tens. Can
a) rescore. changsthem right.

© II tasessintensneet son ct oros imme

[tm srry. Would you ete chose noter soup?

8 1 tensor. geryoo someta bid.

à (1 teanmoveoutwareom he backofthchotd

speak the wine waiter who wil replace tor you.

you salad instead?

3 I to apologize. pektothe peso concerned.
5 I vero apetece Would ou ikesomehing ee?

unité Dealing with complaints

ete the sentences with thee

Y They...grered._ (order) a bone of red wine,

2 The sizes (open) the botde of
champagne.

3 Thewaiter (take) their order.

4 The gues — (arrive) at Opa,

5 The resturant manager
ef about the complaint.
6 The mansger ...
shout histo

(speak) so the

— (lock ine) he complaint

7 Thereceptionist (ile) at

8 The guess. (leave) after breast.

9 The guest... (give) the water her key card.

10 They (reserve) atable for dinner
«bpm

A They 2 (met) her rende ater vn

2 The bareerver (shake) the cocktail
sinken

5

Past Simple tence

give receive notbe notant
book te wait speak
take are make complain

|

nae Stada

eu 6 complain but he recent por service

vien! Re | Va your halo

Yan wenn ón alurdeyahetroon,
eursom rang ors. Thon be
recapioriet Austne wren room

without balcony shone Sho. 5

An nge re room fous but insisted

arab tr inneruhen

=? vu rcomresarsdonbut we
8 more han ha an tourfora table,
The valet. 9 ourorder and we ten wae
notre tity mites for ar fo, The ood was not go.
The most... tough and the vegetation
wary and osea 1 othewater
Mh he restaurant manager
‘io wes ureympatha,

remain anunnappy customer

ours ta
6 Complete the crossword using the clus below.
Fo] > across
+ H 4 Notastear all, (9)

6 Really ire. (6)

7 Meat thats difficult ro ut. (5)
LL Wine thats to ald. (8)

12 Too much salt (5)

13 Too much H:0. (6)

14 The opposite of lie (4)

pote
1 Cooked or too long, (10)

2 Coveredin dust. (5)

3 Green beans can be ik this. (7)

5 Champagne with no sparide.(4)
8 Another word for loud. (5)
8 Not working. (6)

Gectainly not fess. (5)

Unit14 Dealing with complaints |

3

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cui ic

Then complete the Leon
jobs snd reponsibietoor

hoteimanager

Rachel Mai
reception Manager haustianpe
N , L
| T À [ 1
a 0
rc mi
3 rachis -
4 Sheis 5 :
De, mer
es aie 9 the
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6 They ac atin three 10 ‘heraze

nde

three
chefs and two kitchen

Ba torch the jobs with he responsibilities.

roo

TE eeception manager

reservations clerk

3 pasteychet
commis chef

a menusand the kitchen

€ frontoice

b lageage

4 guess questionsund requests
«baking bread and croissants
bedrooms and linen

E helping the sous chef

I the restaurant aff rotas
1 reservationsDy phones and email
à money and ills

k preparing vegetables

| cleaning 00m

Unitas Jobs ané workplaces

ompletet 4

2 Look atthis men

ae te dishes: wan: you so prepare

: _—"stomorzow’s men over on the boare
4 are tomorrow' dishes aver there

5 — dessers here are ready or the dining room

$ Thoweon _ — worktoparentänichedye

7 Could you pass me. bottle? The one on theshal
8 Slew dishes here ifyou take

istoday's lunch mens

people over there?

4 Complete theseatences w

hebestanswer. 5 Find nine more pieces of kitchen
Mi humeher equipment orkitchenwarein the
re pure Youcan read some kom
Het right (>), some from top
comake meringue borton (1), and some diagonal

a blender b whisk € knife à seve

h bia € blender

LÉTOÈKF ODN

‘nen you make atarı youcockit in the —
a deepírjes > gril © oven frying pan

FIHXRTXPM
RSOLXTGEN
© hob à saucepan 1XBLE 8
GRXK L
à food proceso X AY x
RERXBCXQU
6 We makes using hel
oe oe ee Ner
TXAMOXKIL
7 Foods estu under le nn MERO LES
ao D heatlamps € geil 4 bob ee:
© worktop à workstation *
© heatlamp blender

10 Thekérchenportens _—~ the tchen knives every day

a sharpen wash © dean 4 cut

UUnit25 Jobs and workplaces
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