highly recommended student's book
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65 slides
May 21, 2016
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About This Presentation
english book for the hotel and catering industry and workbook
Slide Content
= Starter
at May Lee, Mat
ame ther job Look.
name k
= Listening Taking phone calls
41 Listen to the cals and tick (/) the corre
cal
$ Callers name LE Mr Carl ps
Cal
2 Room no Ü
Cala 7
3 Hote Dio Partbenor
cala
4 Receptionist [teres
2 ken again and cor
cala
1. Good afternoon, New Palace lote May Lee
RHIN How roa
rey
2 One moment ane 1 af
calls
3 hust one moment Who's
Than gado Youre
calla
4 Sensi 41 have your n
Turn tothe Listening script on pag
diiogues with a partner. Take tu
the receptionist
= Language study
at May Lee, Mat
ame ther job Look.
name k
= Listening Taking phone calls
41 Listen to the cals and tick (/) the corre
cal
$ Callers name LE Mr Carl ps
Cal
2 Room no Ü
Cala 7
3 Hote Dio Partbenor
cala
4 Receptionist [teres
2 ken again and cor
cala
1. Good afternoon, New Palace lote May Lee
RHIN How roa
rey
2 One moment ane 1 af
calls
3 hust one moment Who's
Than gado Youre
calla
4 Sensi 41 have your n
Turn tothe Listening script on pag
diiogues with a partner. Take tu
the receptionist
= Language study
horitas 67
Stauciures o practise
id
mpie speak 10 / Mrs Bader
Could peak ww Mes Baden please?
Eeterve Ja park
203107 Mis Jenner Disa
fords and make requests with £2 like o,
“stening Taking messages
che dialogue and complete the message
scortect words,
today en dnd
202 ‘ar Sent
Me Walla two doc
Parking sauce
sud pu
exercise 5
Hello. Could speak tu Sie
>, pies
FAIA Good morung, Athens Palace Hotel Ants
speaking, How ean 1 cp vou
Cersinly, sir
Yes, please. My names Hans
ole.
Practise We dialogue with s pare, Take tus te be
the calle and the seésplionin,
Activity
Work wit
Stusent sn
ration ison page 60,
A You wark at reception in the Hotel car
information and answer the
a. Read the
Meur Vom 204 Ines bus fake a message)
Jane Williams oem 48 no armar
Mestane room 868 connecte cl
Example Good afternoon, Host
you?
Wake thre ea 16 me Hotel Superior Ask to speakto
these people
Reservations Manager leave a message ask him to
«allyou back on 6778 538471)
om 573 (no answer, yeu wi
call back ated
‘om 18
Marcello Benito
rs Franki
More words to use
Jene 1
Good noming Goodnight re
Good afternoon Goodbye ins ©
Good evening Miss
‘madam
Unita Taking phone calls | 5
TIT TT --.-._._
Stauciures o practise
id
mpie speak 10 / Mrs Bader
Could peak ww Mes Baden please?
Eeterve Ja park
203107 Mis Jenner Disa
fords and make requests with £2 like o,
“stening Taking messages
che dialogue and complete the message
scortect words,
today en dnd
202 ‘ar Sent
Me Walla two doc
Parking sauce
sud pu
exercise 5
Hello. Could speak tu Sie
>, pies
FAIA Good morung, Athens Palace Hotel Ants
speaking, How ean 1 cp vou
Cersinly, sir
Yes, please. My names Hans
ole.
Practise We dialogue with s pare, Take tus te be
the calle and the seésplionin,
Activity
Work wit
Stusent sn
ration ison page 60,
A You wark at reception in the Hotel car
information and answer the
a. Read the
Meur Vom 204 Ines bus fake a message)
Jane Williams oem 48 no armar
Mestane room 868 connecte cl
Example Good afternoon, Host
you?
Wake thre ea 16 me Hotel Superior Ask to speakto
these people
Reservations Manager leave a message ask him to
«allyou back on 6778 538471)
om 573 (no answer, yeu wi
call back ated
‘om 18
Marcello Benito
rs Franki
More words to use
Jene 1
Good noming Goodnight re
Good afternoon Goodbye ins ©
Good evening Miss
‘madam
Unita Taking phone calls | 5
TIT TT --.-._._
i) ÓN
3" Starter
ok at the photos
hs. Tick (7) what you can see
in) restaurant @
bus E] shop
istening Where people work
“ook atthe pictures, Listen and complete the ta
Cumberiand Hotel
ciy Number a rooms:
Number of oo:
Number o hops:
Sydney Tower Restaurant
Chi and county
ie
Wee o
A à à
Listen again and complete the sentences.
Dialogue 1
The Cumberland Hotel is London.
2 122300 bedrooms,
3 The bedrooms
4 satelite TV and Internet aces in all rooms.
Dialogue 2
$ The tower it metres high
7 200 secs in the restaurant,
sh. a bar in the restaurant?
=
3
dida
= Language study
Le
¿Ay name's Caran
Vinal om.
Hello, Pm Scot
The Sydney Tower i 0 à le carte restaurant
ainconditioning Moor
atthe op of information
ber
bedroom
car park
room cr
disable facies SNM,
‘exchange bureau N waiter
os Worlit page 97
3" Starter
ok at the photos
hs. Tick (7) what you can see
in) restaurant @
bus E] shop
istening Where people work
“ook atthe pictures, Listen and complete the ta
Cumberiand Hotel
ciy Number a rooms:
Number of oo:
Number o hops:
Sydney Tower Restaurant
Chi and county
ie
Wee o
A à à
Listen again and complete the sentences.
Dialogue 1
The Cumberland Hotel is London.
2 122300 bedrooms,
3 The bedrooms
4 satelite TV and Internet aces in all rooms.
Dialogue 2
$ The tower it metres high
7 200 secs in the restaurant,
sh. a bar in the restaurant?
=
3
dida
= Language study
Le
¿Ay name's Caran
Vinal om.
Hello, Pm Scot
The Sydney Tower i 0 à le carte restaurant
ainconditioning Moor
atthe op of information
ber
bedroom
car park
room cr
disable facies SNM,
‘exchange bureau N waiter
os Worlit page 97
Structures to practise
I theret/Are there, There i/There are, There ie
There aren't
Look at these examples
Are there any shops?
There ure three shops
There aren't any shops.
ite rom,
2 TV inthe room.
ge review page 76
out the Plaza Hotel. Make six
ques using Is thered/Are there, Yes, there i /No,
sere isn't Yes, there are. AN, the
Tho Plaza Hotel in Chicago,
+ hove ara treo shops a
+ Trercaa er park
Example A Is there a swimming pool?
B Yes ere No, there ine
A are there any shops?
Be, there are ING, there aren’.
Listening wh
Math each symbel wi
pert and
the correct facility Li
1ck your answers,
8] cloakroom
restaurant N LE] srimming pool
] exchange bureat à (El kun
AL disabled Sels jE) bar
© [I Internet access k E information desk
FÜ satelite v
Listen to part 2. Note the hotel facies that
Example f
Turn to the Listening s
dialogues with partner.
the questions
LE air-coneition
pt on page 66 and practise the
le tuer 0 ask and answer
Activity +
Work with a partner. Student As information is here
Student B information is on page 60.
Ask questions about the Manor Hotel and compte the |
table. Answer questions about he ya Hotel, Use she
Ave there?, There is/Thore are, There sn*/There aren
Hyatt Hotel Barcelona
à restaurant yes
a swimming pool no
any shops no.
alecondivoning inthe
Manor Hotel Melbourne
2 swimming pool
any shops …
aircondioning nthe
Intemet access in the Internet access in the
rooms yes om.
more thas 200 woms no
satelite Vin the
rooms yes
‘re than 300 rooms
Satelite W inthe rooms
Example a Bicuse me, Is there a restaurant?
B Yes, there 5 /Mo, ther ont.
More words to use
11 eleven 18
12 twee 19 nineteen
12 thirteen 20 twenty
14 fourteen 30 thirty
15 fiteen 40 ory
16 seen 50 ity 300
17 seventeen 60 sity 1000
I theret/Are there, There i/There are, There ie
There aren't
Look at these examples
Are there any shops?
There ure three shops
There aren't any shops.
ite rom,
2 TV inthe room.
ge review page 76
out the Plaza Hotel. Make six
ques using Is thered/Are there, Yes, there i /No,
sere isn't Yes, there are. AN, the
Tho Plaza Hotel in Chicago,
+ hove ara treo shops a
+ Trercaa er park
Example A Is there a swimming pool?
B Yes ere No, there ine
A are there any shops?
Be, there are ING, there aren’.
Listening wh
Math each symbel wi
pert and
the correct facility Li
1ck your answers,
8] cloakroom
restaurant N LE] srimming pool
] exchange bureat à (El kun
AL disabled Sels jE) bar
© [I Internet access k E information desk
FÜ satelite v
Listen to part 2. Note the hotel facies that
Example f
Turn to the Listening s
dialogues with partner.
the questions
LE air-coneition
pt on page 66 and practise the
le tuer 0 ask and answer
Activity +
Work with a partner. Student As information is here
Student B information is on page 60.
Ask questions about the Manor Hotel and compte the |
table. Answer questions about he ya Hotel, Use she
Ave there?, There is/Thore are, There sn*/There aren
Hyatt Hotel Barcelona
à restaurant yes
a swimming pool no
any shops no.
alecondivoning inthe
Manor Hotel Melbourne
2 swimming pool
any shops …
aircondioning nthe
Intemet access in the Internet access in the
rooms yes om.
more thas 200 woms no
satelite Vin the
rooms yes
‘re than 300 rooms
Satelite W inthe rooms
Example a Bicuse me, Is there a restaurant?
B Yes, there 5 /Mo, ther ont.
More words to use
11 eleven 18
12 twee 19 nineteen
12 thirteen 20 twenty
14 fourteen 30 thirty
15 fiteen 40 ory
16 seen 50 ity 300
17 seventeen 60 sity 1000
Yes ta eve a double oom alias a
"> Take down guest tals
Starter
Marc
1 double room
words tothe pictures.
= Listening Taking a reservation
4 Listen to the phone call and circle the correct answer,
1 Do Mr and Mrs Morell want to book a
y Tuesday night?
coros per night
Yes/No
YeuNo
YesNo
so
Ya
TEAM eme 1
Qu Ta
en
bel nee)
|
Listen again and complete the five white boxes on
the screen,
stening seipt on page 66 and practise the
ith a partner Take turns to he the callr and
‘he receptioniet
Language study
a
lite te book a room, please.
Do you have o double ronm for net Wednesday?
How many nights fer”
Vas, we have a double room availble.
Won you like me to book you a table?
Do you have a contact member?
Cou ou send on email fa to confirm your
reservation? s
u
Adjoining breakfast family suite
are children husband twin (oom)
bate daughter sauna ve
‘booting departure single (room)
> Words page 97
Structures to practise
De, Does
Use Do and Doesto make questions in the Present Simple
„Example Do you havea parking space?
Does the hotel have a sauna?
"> Take down guest tals
Starter
Marc
1 double room
words tothe pictures.
= Listening Taking a reservation
4 Listen to the phone call and circle the correct answer,
1 Do Mr and Mrs Morell want to book a
y Tuesday night?
coros per night
Yes/No
YeuNo
YesNo
so
Ya
TEAM eme 1
Qu Ta
en
bel nee)
|
Listen again and complete the five white boxes on
the screen,
stening seipt on page 66 and practise the
ith a partner Take turns to he the callr and
‘he receptioniet
Language study
a
lite te book a room, please.
Do you have o double ronm for net Wednesday?
How many nights fer”
Vas, we have a double room availble.
Won you like me to book you a table?
Do you have a contact member?
Cou ou send on email fa to confirm your
reservation? s
u
Adjoining breakfast family suite
are children husband twin (oom)
bate daughter sauna ve
‘booting departure single (room)
> Words page 97
Structures to practise
De, Does
Use Do and Doesto make questions in the Present Simple
„Example Do you havea parking space?
Does the hotel have a sauna?
Example. Does the hotel have u sina?
does No, it dosen't
= Language seview paye 76
e questions and shot answers using these word. |
‘ewe Lurch/dinnerJaftemoon tea?
Do havea panting space/swimming pooi/sauns?
have a daube oom/twin room/singe won?
veg tha hotel ave a sauna/restaurant?
Pees the bar open at lunchtime/in the evening?
‘questions and short answers with parıner.
2 Do pou serve dinner?
B Yes we do/No, we don't
‘on Monday, on ist $
sat 8 30, af 15.0, atthe weekend, at Christmas,
in uo weeks, in September, in 2005, in spring,
he vening from 12.00 to 3.00, from 2001 10 2004
Make questions and answers using the correct
reposition
Example A Doss the bank close on Mondays?
(Sundays)
B No ir closes om Sundays
ihe restaurant close / Sundayst (Mondays)
the exchange bureau open / 9.002 (yes)
the shops dose / the weekend? (no)
the suramer season sart/ July? Gane)
you seve tea the afternoon! (yes)
$ shehote serve dinner / 7.00-11.00 (7.00
1000)
© the questions and answers with a partner
= Listening Checking and confirming
ise 1 the vocemal message. Put the message inthe
= Thank you goodbye
ve arrive in Dusseldorf at 600 p.m. on the 18th,
dike to make a room reservation for five nights
fom the 13th tothe 22nd of June.
Please serve us a parking space and a table for
four fr inner at 730,
Tate, Tai is Steven Dickson from Edinburgh, UK
[eke double room for me aná my wif, and an
adjoining ia room for any two daughters.
lun, Use these ecu
aa)
cargo |
peur agen
pers
ES
sarvalion of double and
"room for fo nights from 18 0
A ashing space a ie tte rotal | |
Sand 9 "ec our icone in
the restaurant fr done at"
Wie look forward to sing you und your family on
Monday 18 June,
Regarde
Trodi Fischer
Reservations
Activity
Work with a partner Student information is here,
Student information son page 60.
A You wok at reception inthe Sonatel Hotel. Take this phone
reservation. Remember to ask fr confirmation in wing
+ altrooms nave siconditioning
‘+ bathrooms nave baths not showers
+ there sacar park, an exchange bureau, and shops
Example Good morning, Sonate Hotel. Ca help you?
Call the Mercury Hotel. Book a twin room fr the night of
27 May or you, and your five yeareld daughter. Find out if
{the rooms have showers and ai-condition ng, and it the
hotel has à restaurant. 120, book a table for Duo at 730
am. Your name is Francls/Fanees Lyon and you wil ave
at about 7.00 p.m. Your mobile is 0778 468291
Example Good moming, ke to book
More words to use
En
Mondey brother ag soon as possible asap
Tuesday children at
Wednescsy daughter confirm
Thursday father forthe attention of
friday husband please
Saturday mother regarding
Sunday sister regards
son telephone
does No, it dosen't
= Language seview paye 76
e questions and shot answers using these word. |
‘ewe Lurch/dinnerJaftemoon tea?
Do havea panting space/swimming pooi/sauns?
have a daube oom/twin room/singe won?
veg tha hotel ave a sauna/restaurant?
Pees the bar open at lunchtime/in the evening?
‘questions and short answers with parıner.
2 Do pou serve dinner?
B Yes we do/No, we don't
‘on Monday, on ist $
sat 8 30, af 15.0, atthe weekend, at Christmas,
in uo weeks, in September, in 2005, in spring,
he vening from 12.00 to 3.00, from 2001 10 2004
Make questions and answers using the correct
reposition
Example A Doss the bank close on Mondays?
(Sundays)
B No ir closes om Sundays
ihe restaurant close / Sundayst (Mondays)
the exchange bureau open / 9.002 (yes)
the shops dose / the weekend? (no)
the suramer season sart/ July? Gane)
you seve tea the afternoon! (yes)
$ shehote serve dinner / 7.00-11.00 (7.00
1000)
© the questions and answers with a partner
= Listening Checking and confirming
ise 1 the vocemal message. Put the message inthe
= Thank you goodbye
ve arrive in Dusseldorf at 600 p.m. on the 18th,
dike to make a room reservation for five nights
fom the 13th tothe 22nd of June.
Please serve us a parking space and a table for
four fr inner at 730,
Tate, Tai is Steven Dickson from Edinburgh, UK
[eke double room for me aná my wif, and an
adjoining ia room for any two daughters.
lun, Use these ecu
aa)
cargo |
peur agen
pers
ES
sarvalion of double and
"room for fo nights from 18 0
A ashing space a ie tte rotal | |
Sand 9 "ec our icone in
the restaurant fr done at"
Wie look forward to sing you und your family on
Monday 18 June,
Regarde
Trodi Fischer
Reservations
Activity
Work with a partner Student information is here,
Student information son page 60.
A You wok at reception inthe Sonatel Hotel. Take this phone
reservation. Remember to ask fr confirmation in wing
+ altrooms nave siconditioning
‘+ bathrooms nave baths not showers
+ there sacar park, an exchange bureau, and shops
Example Good morning, Sonate Hotel. Ca help you?
Call the Mercury Hotel. Book a twin room fr the night of
27 May or you, and your five yeareld daughter. Find out if
{the rooms have showers and ai-condition ng, and it the
hotel has à restaurant. 120, book a table for Duo at 730
am. Your name is Francls/Fanees Lyon and you wil ave
at about 7.00 p.m. Your mobile is 0778 468291
Example Good moming, ke to book
More words to use
En
Mondey brother ag soon as possible asap
Tuesday children at
Wednescsy daughter confirm
Thursday father forthe attention of
friday husband please
Saturday mother regarding
Sunday sister regards
son telephone
g restau
Sener fm 7,00" 11:20
‘Say whatig avaiable
Lea Bb to 8 on Fare
ren an Sectember
Tu about him an yu de tags
Starter
le and finda type
pizza he
+ you drink coffee here
+ you drink ako
‘onsplete t
Listening /d like to book a table
Listen tothe ph
1 The restaurant closet on Sundays
restaurant opens for lunch and
ne call Are the statements true
tuée
di
3 The retaurent serves lunch from
tre
twelve deck to wo clock. reife
4 Mrs Keuger wants te book a table
for six people ture
The manager has a table for six at
8.20 on Saturday 2th September.
quete
un
bookings
2 Listen again and complete the answers. 7
them to the questions
1 [vie open
3 Cie servo dinner oo
O entrees I
4 Dwe serve lunch doc
dock
Saturday 24th
à When do you dose
by alike to book a table for ix on Saturday evening,
2ath September please
€ What ime do you serve dinner?
à What days do you open?
What time do you servo
unch?
Practise the questions and answers with a partner. Take
turns tobe the customer and the restaurant manager.
= Language study
mi
Pike to make a reservation, please B
What days do you open? €
We open from Tuesday to Sunday s
Hat time do you serve diner? <
He sometimes have cancelation. s
I’hove a table on the Zar s
Eridey the 2310 ine. €
‘We ook forward to seing you 4
an. (morning) lunch open E
customer meet aim. afternoon fevening)
fillybooked —.o'dock train
> Wordlist page 97
Sener fm 7,00" 11:20
‘Say whatig avaiable
Lea Bb to 8 on Fare
ren an Sectember
Tu about him an yu de tags
Starter
le and finda type
pizza he
+ you drink coffee here
+ you drink ako
‘onsplete t
Listening /d like to book a table
Listen tothe ph
1 The restaurant closet on Sundays
restaurant opens for lunch and
ne call Are the statements true
tuée
di
3 The retaurent serves lunch from
tre
twelve deck to wo clock. reife
4 Mrs Keuger wants te book a table
for six people ture
The manager has a table for six at
8.20 on Saturday 2th September.
quete
un
bookings
2 Listen again and complete the answers. 7
them to the questions
1 [vie open
3 Cie servo dinner oo
O entrees I
4 Dwe serve lunch doc
dock
Saturday 24th
à When do you dose
by alike to book a table for ix on Saturday evening,
2ath September please
€ What ime do you serve dinner?
à What days do you open?
What time do you servo
unch?
Practise the questions and answers with a partner. Take
turns tobe the customer and the restaurant manager.
= Language study
mi
Pike to make a reservation, please B
What days do you open? €
We open from Tuesday to Sunday s
Hat time do you serve diner? <
He sometimes have cancelation. s
I’hove a table on the Zar s
Eridey the 2310 ine. €
‘We ook forward to seing you 4
an. (morning) lunch open E
customer meet aim. afternoon fevening)
fillybooked —.o'dock train
> Wordlist page 97
sso precise
Complete she seutences using the convent dates
sample. (5/8) The restaurant i closed on Sth August.
2 (2315) Wee lke to book a table on
un
24/12) Does th restaurant open on ..?
4115/2) My holiday begins on
2 (30/8) The tain leaves at 5,13 am. on
3 12715) Could reserva double room on =?
the now
27> Language revios page 76
bs of Frequency
us 0 20 my English ca
‘hen meet friends arihe weekend,
sometimes tin restaurant on Saturday evenings
rarely go 10 the cinema
ever drink alcohol in
morning.
> Language review page 76
- Make a ist of some things you ahways often, sometimes,
rarely, never do, Practise exchanging information wich
le A Talvays have cafe fr breakfast, Wh
B No, Lrarely have coffee for breakfast
Yes, always have cof, 00
au
the times in each sig.
a Es ag
ee
Bean
EX
tening What time is it?
and match the times to the docks,
to te dialogues and wr
Exsemple what
has rime dios ie re
From 7.0010 10.3.
the «
1 urant open for lunch (12,
2 wat / my Bight leave (18.20)
3 when the group arrive from Russia (645 p.m.)
$ what /the exchange bureau open (8.00 a.m.)
3 what he train leave (14.50)
when / tne fitness centre close (10.30 pm.
the dialogs
Activity
a partner. Student A’ Information is here.
Student 25 information is on page 65,
Practise taking table reservations wit your partner. Use
these notes te help you orinvent your own responses, Tren €
change role
Good afternoon/evening … have atable for
The Bridge Sisto four at 8.20
The River Brasserie two 2t7.00
The City Restaurant skates
im sorry, mete
clesed en Sunday
fully booked on
Saturcoy night
Werwe're
Open fom 7.00 to mien
Open ftom 7.30 10 11.30
closed on Sunday evenings
and al day Monday
Example A Good evening,
helo you?
8 Yes, please. le 10 book table for
2 Bridge Sisto, Can 4
A Yes, certainly How many ist form
Sorry, were fully booked on Saturday
L' ike a table forfour tease.
Yes, | have a table for four at 8.30.
Thank you, 8.30 fie.
More words to use
fanuay May September
Febuary uns October
March uly November
pai August December
Complete she seutences using the convent dates
sample. (5/8) The restaurant i closed on Sth August.
2 (2315) Wee lke to book a table on
un
24/12) Does th restaurant open on ..?
4115/2) My holiday begins on
2 (30/8) The tain leaves at 5,13 am. on
3 12715) Could reserva double room on =?
the now
27> Language revios page 76
bs of Frequency
us 0 20 my English ca
‘hen meet friends arihe weekend,
sometimes tin restaurant on Saturday evenings
rarely go 10 the cinema
ever drink alcohol in
morning.
> Language review page 76
- Make a ist of some things you ahways often, sometimes,
rarely, never do, Practise exchanging information wich
le A Talvays have cafe fr breakfast, Wh
B No, Lrarely have coffee for breakfast
Yes, always have cof, 00
au
the times in each sig.
a Es ag
ee
Bean
EX
tening What time is it?
and match the times to the docks,
to te dialogues and wr
Exsemple what
has rime dios ie re
From 7.0010 10.3.
the «
1 urant open for lunch (12,
2 wat / my Bight leave (18.20)
3 when the group arrive from Russia (645 p.m.)
$ what /the exchange bureau open (8.00 a.m.)
3 what he train leave (14.50)
when / tne fitness centre close (10.30 pm.
the dialogs
Activity
a partner. Student A’ Information is here.
Student 25 information is on page 65,
Practise taking table reservations wit your partner. Use
these notes te help you orinvent your own responses, Tren €
change role
Good afternoon/evening … have atable for
The Bridge Sisto four at 8.20
The River Brasserie two 2t7.00
The City Restaurant skates
im sorry, mete
clesed en Sunday
fully booked on
Saturcoy night
Werwe're
Open fom 7.00 to mien
Open ftom 7.30 10 11.30
closed on Sunday evenings
and al day Monday
Example A Good evening,
helo you?
8 Yes, please. le 10 book table for
2 Bridge Sisto, Can 4
A Yes, certainly How many ist form
Sorry, were fully booked on Saturday
L' ike a table forfour tease.
Yes, | have a table for four at 8.30.
Thank you, 8.30 fie.
More words to use
fanuay May September
Febuary uns October
March uly November
pai August December
CD À Eine ly booted
Ey Starter = Language study
y =k er de pictres. Name the four places
the hotel’ fl on Tues
=% Listening Making apologies reserve a tobe fo Sunday tach €
%. sn tthe dialoguer and tick (/) the Unfortincteiy ee closed on Sundays 5
v Bord restaurant rm afd wer fly booted that weekend 5
3 restaurant Chota Does the Botroam have abet? €
y Elder Pr
hotel
Dur
O sar park rats
Dtos
> Wordlst page 97
Structures to practise
Present Simple (short forms)
usually use the short form of te, do, and car in the
following, ways
amples He's in the bar
She ina receptions.
Wie don't have anything lef
3 Fe afraid were fully
= Unfortunate!
= there's no answer from room 345.
PETRER!
ÿ
and prisée the
Take urns to ask and answer
Ey Starter = Language study
y =k er de pictres. Name the four places
the hotel’ fl on Tues
=% Listening Making apologies reserve a tobe fo Sunday tach €
%. sn tthe dialoguer and tick (/) the Unfortincteiy ee closed on Sundays 5
v Bord restaurant rm afd wer fly booted that weekend 5
3 restaurant Chota Does the Botroam have abet? €
y Elder Pr
hotel
Dur
O sar park rats
Dtos
> Wordlst page 97
Structures to practise
Present Simple (short forms)
usually use the short form of te, do, and car in the
following, ways
amples He's in the bar
She ina receptions.
Wie don't have anything lef
3 Fe afraid were fully
= Unfortunate!
= there's no answer from room 345.
PETRER!
ÿ
and prisée the
Take urns to ask and answer
2 22e Shalt cannot reserve yous table
ranger,
x open on Mondays
ot work today She is net in town.
want a single roon
rh we do not havea table for tomorrow.
vom Key. You ae in room 409.
ess, Give polite explanatioas and use
Y reserve a table for tomorrow night?
= sables)
Zin sorry we don’ have any tables,
1 book a family room for the Fast
zw. (fully Booked)
= Elke to speak to Mr Keane in room 248, please
answer)
like 10 book a table for Sunday lunch
sly open evenings)
Listening Written apologies
se written apologies
nessages and
logie.
I Weregres that we cannot confie your
esecvation. Unfortunately, the hotel i fully
joked on Saturday,
I tse regret that we cannot reserve you a table for
‘on Sunday evening.
TS regret thatthe restaurant is closed all day on
Wednesday.
TT regret that we cannot reserve you a double
oom this evening. Unfortunately, we only have
single oom left.
= We regret that there arent any single rooms left
Monday night.
Activity
there ute no parking spaces until”
Wednesday and the bat
[bear sk,
| ra te o reserve adjoning double rooms,
‘ne with brn beds, or tve gis from
|| Monday 281n August fo: ma and my we, and
|| cur avo children ages aix and nine. f possible
|| we tke bathrooms with a shower and bath
| ‘Also please bock me a parking space in your
Gar park and lable for four in te restaurant
forthe Monday evening at 7.00,
Vi wil arto mid-aternoon,
Regards
Patiek Rogers
ith a partner Student A’ information Is here
Student bs information i on page 62
Your name is Mare/Mara Aston. Call and mak
Hote Palazzo: wo double rooms for Saturday 25th March, O
‘ith batvooms with shower, and a car parking space
La Giralda restaurant Table for these for dinner on
Saturday p.m. Table for wo for lunch on Sunday. Table
fortwo for lunch on Moray
Example. He!
Vd lie to make a reservation, please
You workin tis
otel and restaurant, Roy tothe requests.
Queen's Hote: You have double and single rooms
avaliable on Sunday Sth Apel, vt baths not sh
Al rooms have satelite 1.
La Rueda restaurant: Fully booked on Sunday.
or
Example Hello, Queen's Motel, How can help you?
More words to use
"idaltemoon
id mo
this morning
this evening
ranger,
x open on Mondays
ot work today She is net in town.
want a single roon
rh we do not havea table for tomorrow.
vom Key. You ae in room 409.
ess, Give polite explanatioas and use
Y reserve a table for tomorrow night?
= sables)
Zin sorry we don’ have any tables,
1 book a family room for the Fast
zw. (fully Booked)
= Elke to speak to Mr Keane in room 248, please
answer)
like 10 book a table for Sunday lunch
sly open evenings)
Listening Written apologies
se written apologies
nessages and
logie.
I Weregres that we cannot confie your
esecvation. Unfortunately, the hotel i fully
joked on Saturday,
I tse regret that we cannot reserve you a table for
‘on Sunday evening.
TS regret thatthe restaurant is closed all day on
Wednesday.
TT regret that we cannot reserve you a double
oom this evening. Unfortunately, we only have
single oom left.
= We regret that there arent any single rooms left
Monday night.
Activity
there ute no parking spaces until”
Wednesday and the bat
[bear sk,
| ra te o reserve adjoning double rooms,
‘ne with brn beds, or tve gis from
|| Monday 281n August fo: ma and my we, and
|| cur avo children ages aix and nine. f possible
|| we tke bathrooms with a shower and bath
| ‘Also please bock me a parking space in your
Gar park and lable for four in te restaurant
forthe Monday evening at 7.00,
Vi wil arto mid-aternoon,
Regards
Patiek Rogers
ith a partner Student A’ information Is here
Student bs information i on page 62
Your name is Mare/Mara Aston. Call and mak
Hote Palazzo: wo double rooms for Saturday 25th March, O
‘ith batvooms with shower, and a car parking space
La Giralda restaurant Table for these for dinner on
Saturday p.m. Table for wo for lunch on Sunday. Table
fortwo for lunch on Moray
Example. He!
Vd lie to make a reservation, please
You workin tis
otel and restaurant, Roy tothe requests.
Queen's Hote: You have double and single rooms
avaliable on Sunday Sth Apel, vt baths not sh
Al rooms have satelite 1.
La Rueda restaurant: Fully booked on Sunday.
or
Example Hello, Queen's Motel, How can help you?
More words to use
"idaltemoon
id mo
this morning
this evening
qe
Starter
Look a the photograph. Tick (7) what you can se
cocrptionist 4 luggage
2 reception desk 5 telephone
3 computer 5 key card
Listening Checking into a hotel
Listen and complete the registration card,
(Registration card)
Name
he C/Puemte, 3, Madrid
420329199
umber
Arrival date
Departure date
Room number
C: Rodrigues
Signature
Unité Receiving guests
2
Listen again and complete the sentences,
1 Good si. Can 1 your
2 me's Rodrigues
3 Could you please in this registration cand?
4 Dot fil in Home addres?
5 And Thave Passport?
6 ‘The porter will you with
luggsge.
Turn to the Listening script on pa
the dialogue with a partner, Take
receptionist
7 and practise
2510 be the
he guest
Language study
ME
Va lt o checkin, please, <
Could you please fin this registration curd? s
Your room numbers 361. 1 on the third floor, 5
Here's your ke cord fer your roan
Wout you tke t have dinner in the restaurant?
Can you reserve me a table for two at eight lock
MA
ar salon
home adress
lounge
> ordis page
luggage (US baggage)
night
Starter
Look a the photograph. Tick (7) what you can se
cocrptionist 4 luggage
2 reception desk 5 telephone
3 computer 5 key card
Listening Checking into a hotel
Listen and complete the registration card,
(Registration card)
Name
he C/Puemte, 3, Madrid
420329199
umber
Arrival date
Departure date
Room number
C: Rodrigues
Signature
Unité Receiving guests
2
Listen again and complete the sentences,
1 Good si. Can 1 your
2 me's Rodrigues
3 Could you please in this registration cand?
4 Dot fil in Home addres?
5 And Thave Passport?
6 ‘The porter will you with
luggsge.
Turn to the Listening script on pa
the dialogue with a partner, Take
receptionist
7 and practise
2510 be the
he guest
Language study
ME
Va lt o checkin, please, <
Could you please fin this registration curd? s
Your room numbers 361. 1 on the third floor, 5
Here's your ke cord fer your roan
Wout you tke t have dinner in the restaurant?
Can you reserve me a table for two at eight lock
MA
ar salon
home adress
lounge
> ordis page
luggage (US baggage)
night
Possessve adjectives,
Singular: my, your, his, hor Ss plurak: or, your, &
ange review page $0 !
Complete the semences with the correct possosiv form. “|
Cou have inner in... room, pleas?
Would you ke some help with laggage?
Wei ike to have func in ‘eon a
He wants to know where so pack
Ask Ms Lae tor passport.
Scottand Josh are waiters atthe Sydney Tower |
job.
Listening Where is it?
Listen 10 he dialogues. Look atthe diagrams and
vatch these places to the rooms on the plan,
1 bas 4 O hair salon
3 Blame |
the Listening script on page 67 and practise the
laloguee wth a partner
Activity
Hort a partner. Student As information ts here
Student Es information fs on page 60.
‘You ate a receptionist a the Queen's Hotel, Checkin the
guests. Remember these things: name, adress. passport,
Kay card, gites
Example Good morning. How can help you?
Read the two dat es and check nt the Pack Hote
Name: Br George/ts Georgina Wade
Room: double, thre night
Address: ABt7A, Connex House, London
Passport Ne: 433800125
‘Mi Xe U Zhu
Single, a nights
22 Sunland Vilas, 688 Quing X Roa,
Shanghai 200336
Passport No: 239307596
Frample Good atemoon. My name's Gecrge/6eorgina
Wade. ie o check, please.
More words to use
“Work witha partner Prat acing for and giving
directions sprig auumn Ces Dre
Example A Excuse me, where’ the lors? Summer inter Easter Ramadan
D sexo New Year public holiday
EA on | +
en |
huecos a Ferd |
Lo = Le ea
[oi
Lo | y A
opposite | Paar 7] ‘
| HIDE Fi Coreana
» | 3 lg =
behind | ‘GROUND FLOOR FIRST FLOOR
Singular: my, your, his, hor Ss plurak: or, your, &
ange review page $0 !
Complete the semences with the correct possosiv form. “|
Cou have inner in... room, pleas?
Would you ke some help with laggage?
Wei ike to have func in ‘eon a
He wants to know where so pack
Ask Ms Lae tor passport.
Scottand Josh are waiters atthe Sydney Tower |
job.
Listening Where is it?
Listen 10 he dialogues. Look atthe diagrams and
vatch these places to the rooms on the plan,
1 bas 4 O hair salon
3 Blame |
the Listening script on page 67 and practise the
laloguee wth a partner
Activity
Hort a partner. Student As information ts here
Student Es information fs on page 60.
‘You ate a receptionist a the Queen's Hotel, Checkin the
guests. Remember these things: name, adress. passport,
Kay card, gites
Example Good morning. How can help you?
Read the two dat es and check nt the Pack Hote
Name: Br George/ts Georgina Wade
Room: double, thre night
Address: ABt7A, Connex House, London
Passport Ne: 433800125
‘Mi Xe U Zhu
Single, a nights
22 Sunland Vilas, 688 Quing X Roa,
Shanghai 200336
Passport No: 239307596
Frample Good atemoon. My name's Gecrge/6eorgina
Wade. ie o check, please.
More words to use
“Work witha partner Prat acing for and giving
directions sprig auumn Ces Dre
Example A Excuse me, where’ the lors? Summer inter Easter Ramadan
D sexo New Year public holiday
EA on | +
en |
huecos a Ferd |
Lo = Le ea
[oi
Lo | y A
opposite | Paar 7] ‘
| HIDE Fi Coreana
» | 3 lg =
behind | ‘GROUND FLOOR FIRST FLOOR
aa
= |. st
>” itd sees
>
D
Mula yor the des and amor?
> Ask how customers manto pay
nls in the picture into four ca
+ wine © spe + soft drinks/mixers
Zap Listening What can get you?
SE! Listen 1 ine customer oxdering drinks from the br
What do they orde
a and answer the questions
2 does Paul want to havea drink?
‘oat kind of drink Isa Margarita?
ces Kurt erder bed or draught beer?
does Gaby want in her yin and tonic?
How does Paul pay?
Who con / get you?
Hould au tke dre
‘ould you tke ce
Shall charge mis to your room?
inerte tonie
pains vodka
soda aii
N ch dink (US 083)
sweat (ine)
vin rit)
Structures to practise
Requests and offers
Look at these examples
Requests Offers
Wil o
Shall charge het your
Cand have pre key cand?
>> Language review page 80
Match each vest or offer in the examples
above
1 Yes, please. My room murabe
2 Certainly. Would you like drang or botled?
3 Certainly. Here itis.
4 Yes please, and lemon,
Adjectives
Look atthe adjectives we use with diferent dr
red white, dry, medium dry, sweet
leer dsaught, boule, large, small
Spirits large (double), small (single)
‘Water sparkling, sil
= |. st
>” itd sees
>
D
Mula yor the des and amor?
> Ask how customers manto pay
nls in the picture into four ca
+ wine © spe + soft drinks/mixers
Zap Listening What can get you?
SE! Listen 1 ine customer oxdering drinks from the br
What do they orde
a and answer the questions
2 does Paul want to havea drink?
‘oat kind of drink Isa Margarita?
ces Kurt erder bed or draught beer?
does Gaby want in her yin and tonic?
How does Paul pay?
Who con / get you?
Hould au tke dre
‘ould you tke ce
Shall charge mis to your room?
inerte tonie
pains vodka
soda aii
N ch dink (US 083)
sweat (ine)
vin rit)
Structures to practise
Requests and offers
Look at these examples
Requests Offers
Wil o
Shall charge het your
Cand have pre key cand?
>> Language review page 80
Match each vest or offer in the examples
above
1 Yes, please. My room murabe
2 Certainly. Would you like drang or botled?
3 Certainly. Here itis.
4 Yes please, and lemon,
Adjectives
Look atthe adjectives we use with diferent dr
red white, dry, medium dry, sweet
leer dsaught, boule, large, small
Spirits large (double), small (single)
‘Water sparkling, sil
ions with a partner. Jue World
like... und the correct adjectives to find out
tly what che customers want
A Hi, Cond Y have abren, please?
Bes, would you Ikea large one or a
small one?
A A large one, please
1 have two whiskies, please?
Could bave a mineral wate
3 À glass of white wine, please,
A vodia and toni, please
5 Could I havea beer?
Can À have a brandy please?
< witl a partner Take turns to be
istening How much is
isten 10 five pa
le buying drinks, Read the bar tariff
ach person charged?
short dislogues taking orders for drinks
sample A What ean J get you?
A beer and a vodka and tor
ora small beer?
Would you like ce with
Le, place. How much is that?
\alogucs witha partner Take tus to be
nd the customer,
10
a 5
Vodka id. 26
Bacardi 0 6
Cognac 16 7
White wine 8 4
Orange juire
Tone
Seda
3
ex 3
Coke 3
al water
Activity
‘Noth à partner. Look at dns star pr
ordena dds, The ts to be the server anc the guste
sample A Could have a vodka and orange, please?
® Canal Would you innge ons or sm one?
A Ala
5 Would you ike ce and lemon?
A e boto lemon, tnankyos
vodka and orange ted wine
brandy and ginger ale beer
whisky and soda mineral water
Bacardi and Coke orange juice
aly and tone lemonade
white wine (see, medium dry, dry)
More words to use
[sala Us taue "= | Wines forte * ]
‘randy adel
rast pon
num sheay
tequila vermouth
Barsac Chardonnay Rising
Chianti Sauvignon Blanc
Bones rasca Shiraz
Chablis Menor Tinfandet
like... und the correct adjectives to find out
tly what che customers want
A Hi, Cond Y have abren, please?
Bes, would you Ikea large one or a
small one?
A A large one, please
1 have two whiskies, please?
Could bave a mineral wate
3 À glass of white wine, please,
A vodia and toni, please
5 Could I havea beer?
Can À have a brandy please?
< witl a partner Take turns to be
istening How much is
isten 10 five pa
le buying drinks, Read the bar tariff
ach person charged?
short dislogues taking orders for drinks
sample A What ean J get you?
A beer and a vodka and tor
ora small beer?
Would you like ce with
Le, place. How much is that?
\alogucs witha partner Take tus to be
nd the customer,
10
a 5
Vodka id. 26
Bacardi 0 6
Cognac 16 7
White wine 8 4
Orange juire
Tone
Seda
3
ex 3
Coke 3
al water
Activity
‘Noth à partner. Look at dns star pr
ordena dds, The ts to be the server anc the guste
sample A Could have a vodka and orange, please?
® Canal Would you innge ons or sm one?
A Ala
5 Would you ike ce and lemon?
A e boto lemon, tnankyos
vodka and orange ted wine
brandy and ginger ale beer
whisky and soda mineral water
Bacardi and Coke orange juice
aly and tone lemonade
white wine (see, medium dry, dry)
More words to use
[sala Us taue "= | Wines forte * ]
‘randy adel
rast pon
num sheay
tequila vermouth
Barsac Chardonnay Rising
Chianti Sauvignon Blanc
Bones rasca Shiraz
Chablis Menor Tinfandet
uctions
= Starter
1 bars serve cocktails. What cocktail do you know?
= Listening How do you make e cocktail?
Ties e instructions and follow he sequence of
pres from 1.
2 Sack Se fastructions tothe picture
ake wel, to et and chill the liquid.
our in one measure of tequila,
sea cockal shaker and fit wth cred ie.
yur the Margarita into the glas and serve.
‘sith alice oflime.
eee some res lrioa juice into the shakes
oar in a quarter measure of triple ec
cha dash of lime juice
= put some ice cubes into a al rime glass.
ss to practise the instructions and mime the
3 with a partner
a Language study
a
toben cocktail shaker
‘sth erushed ie
Mir pour in one mecsure of tuile.
“EE Zed a dash of ime juice
eel
¡some ice cabes intoosaltrimmed à
semis itn a lice of lie.
sin unies
En os make a Margarita &
nota do things
In one measur of teu
Hngein orde
Angostura Bites cit quid squeeze
barspoon octal glass mix st
Easter suger es live sta
ener) hat quarter tiple see
> Wordlet page 97
Structures to practise
Instructions and sequence markers.
Make instructions with Ihe base form of the verbs 0;
take, fil pour, Ose sequence markers Like fis, next,
thers finally to explain the order of ations
Example To make a Bloody Mary, fist take a glas
Next, ad some ce, Pour in two measures of
“vodka. Then fil he glass wich tomato jur
“Ther add a dach of Worcester sauce, and
Tabusco sauce. Finally, str witha bar spoon
‘and garnish with asc of lemon,
= Starter
1 bars serve cocktails. What cocktail do you know?
= Listening How do you make e cocktail?
Ties e instructions and follow he sequence of
pres from 1.
2 Sack Se fastructions tothe picture
ake wel, to et and chill the liquid.
our in one measure of tequila,
sea cockal shaker and fit wth cred ie.
yur the Margarita into the glas and serve.
‘sith alice oflime.
eee some res lrioa juice into the shakes
oar in a quarter measure of triple ec
cha dash of lime juice
= put some ice cubes into a al rime glass.
ss to practise the instructions and mime the
3 with a partner
a Language study
a
toben cocktail shaker
‘sth erushed ie
Mir pour in one mecsure of tuile.
“EE Zed a dash of ime juice
eel
¡some ice cabes intoosaltrimmed à
semis itn a lice of lie.
sin unies
En os make a Margarita &
nota do things
In one measur of teu
Hngein orde
Angostura Bites cit quid squeeze
barspoon octal glass mix st
Easter suger es live sta
ener) hat quarter tiple see
> Wordlet page 97
Structures to practise
Instructions and sequence markers.
Make instructions with Ihe base form of the verbs 0;
take, fil pour, Ose sequence markers Like fis, next,
thers finally to explain the order of ations
Example To make a Bloody Mary, fist take a glas
Next, ad some ce, Pour in two measures of
“vodka. Then fil he glass wich tomato jur
“Ther add a dach of Worcester sauce, and
Tabusco sauce. Finally, str witha bar spoon
‘and garnish with asc of lemon,
an sul
verte email address
+ ite information
+ send
3 Register a guest
large glass
D angostuca bitters
sweet vermouth
Canecian whisky
© caste: sugar
Ttiee oftemen
Dleockai: gass
sta again and use the words in exercise 4 10
plete the instructions for each coca
turns to prac structions with
ren ke the
"and fl fle
2 Aker
shat add three measures of
ensure of
And a 1590008 ne
Shen shake well and
stra into à a
Sa ||
hate fe e
ot a par. Student a informaticnds sere
Student B's informatio” is on gue 60.
Ask your parner how o make a costal called a
‘roadway. Take nates ar how to make 1 Read the notes
Rack to your partner,
ere are the instructions for making a coges a
Whisky Sour Te your partner how to mae it Askhin/her
to take notes and read itback to you
lake a cd wise gloss from the ridge
Then peur ln a measure of whisky
Aer, ada a dash of sugar syup.
“hen ade two teaspoons of lemon jue.
Str sent
Finally, garishwtaaslce af lemon and a chee.
More words to use
io ae ra
ae aus .
a quater
Bloody Mary Balls th ahait
Cosmopolitan Caitreau "three quaiters
Cuba Libre Drombuie Ys a thire
ai te Grand marier
Seatresze _ Sambuca
Whisky Sour Southern comfort,
Tia Maia
Manhattan
Hat fl lege ges
WHE esse then add
fone and a half measures of
"and
tree quarters of a measure of
a "Then add a
ash of "sur
ie wall and stain into a
1% Fiallyadd à
and garnish
verte email address
+ ite information
+ send
3 Register a guest
large glass
D angostuca bitters
sweet vermouth
Canecian whisky
© caste: sugar
Ttiee oftemen
Dleockai: gass
sta again and use the words in exercise 4 10
plete the instructions for each coca
turns to prac structions with
ren ke the
"and fl fle
2 Aker
shat add three measures of
ensure of
And a 1590008 ne
Shen shake well and
stra into à a
Sa ||
hate fe e
ot a par. Student a informaticnds sere
Student B's informatio” is on gue 60.
Ask your parner how o make a costal called a
‘roadway. Take nates ar how to make 1 Read the notes
Rack to your partner,
ere are the instructions for making a coges a
Whisky Sour Te your partner how to mae it Askhin/her
to take notes and read itback to you
lake a cd wise gloss from the ridge
Then peur ln a measure of whisky
Aer, ada a dash of sugar syup.
“hen ade two teaspoons of lemon jue.
Str sent
Finally, garishwtaaslce af lemon and a chee.
More words to use
io ae ra
ae aus .
a quater
Bloody Mary Balls th ahait
Cosmopolitan Caitreau "three quaiters
Cuba Libre Drombuie Ys a thire
ai te Grand marier
Seatresze _ Sambuca
Whisky Sour Southern comfort,
Tia Maia
Manhattan
Hat fl lege ges
WHE esse then add
fone and a half measures of
"and
tree quarters of a measure of
a "Then add a
ash of "sur
ie wall and stain into a
1% Fiallyadd à
and garnish
je bu
st
x
inga food order
hs ook after quests as they arrive.
la. sae eis simone
1° fans mena
Là Tate rm
Starter
Read the mens, Wich dishes are vegetarian?
Listening Taking an order
Listen 0 the dislogue. Are the sta
he guests order aperitif
ments true or fle?
truelíls
ivi ii dd rd
3 They dont order a frst course Ge
4 The woman orders fs for her main
oo truelfalee
‘her order a bottle of white wine trueno
© They order a botte of sparkling
al water tuerie
ten again and complet the servers order pad with
customers food order.
Listening script on page 68 and practise the
ee. Take tens 10 be the walter
A La Carte Menu
Avescado and gris tot
Mushrooms in tic
Asporagus with Hollandaive sauce
Chicken Tver pl
Goat's cheese salad
Smoke tout
Main courses
Pork chops with emo and ele
Lami cuts in ed wine
Salmon with il sauce
Grille aubergines with parmesan
King prawns with chil and gare
Red pepper and mushronn art
= Language study
Man:
VM show you t your able. s
Can take your coats? 5
Here's the menu and wine lis s
Con get you an apor 5
re you ready o order ma? 5
ow would you Ito your steok? s
Would you keto order some wine? 5
u rm”
con followed by medummre sandwich
basi silos menu soup
bread half (@bette) mushroom toast
chefs salad ham ready tomate
croissant meat salmon watercress
us
> Wordlist
st
x
inga food order
hs ook after quests as they arrive.
la. sae eis simone
1° fans mena
Là Tate rm
Starter
Read the mens, Wich dishes are vegetarian?
Listening Taking an order
Listen 0 the dislogue. Are the sta
he guests order aperitif
ments true or fle?
truelíls
ivi ii dd rd
3 They dont order a frst course Ge
4 The woman orders fs for her main
oo truelfalee
‘her order a bottle of white wine trueno
© They order a botte of sparkling
al water tuerie
ten again and complet the servers order pad with
customers food order.
Listening script on page 68 and practise the
ee. Take tens 10 be the walter
A La Carte Menu
Avescado and gris tot
Mushrooms in tic
Asporagus with Hollandaive sauce
Chicken Tver pl
Goat's cheese salad
Smoke tout
Main courses
Pork chops with emo and ele
Lami cuts in ed wine
Salmon with il sauce
Grille aubergines with parmesan
King prawns with chil and gare
Red pepper and mushronn art
= Language study
Man:
VM show you t your able. s
Can take your coats? 5
Here's the menu and wine lis s
Con get you an apor 5
re you ready o order ma? 5
ow would you Ito your steok? s
Would you keto order some wine? 5
u rm”
con followed by medummre sandwich
basi silos menu soup
bread half (@bette) mushroom toast
chefs salad ham ready tomate
croissant meat salmon watercress
us
> Wordlist
Stuctures to practise
a you tt talk about something. Use the
about something for the second time or 6
e tallang about.
vea reservation. The reservation is for
it please.
22 Language review page 80
the setences with afan or the
adjoining room?
lin ofthe day?
table for four?
olive on a cocktail stick. Then, put
sve in the glass,
3 Yes the hotel has...
Could we have
car park
3 Put some crushed ie into
shaker, Pour
shaker and tic
cocktail
ree measures of gin into
te alan instead of one
Ese someto talk about
Scamples I
talk about countable now,
countable nouns,
of winelan aperitif.
some inead/some water/some milk
jew page 80
m Language
Could we han
Would you like aperitif?
Gould have ice in my.
Ca you call me it
Just, glass of red wine, please,
8 Twant to change money.
tening Are you ready to order?
Line
Lo the dialogues and complete the orders.
Use these word
[soup mushwoom ua |]
salad bacon sanéuich
Dialog
1 eggand
2 potof,
Dialogue 2
3 basil and tomato
Dialogue 3
5 cheese and ha
‘Take tums to practise taking and making orders from
the different menus with a partner
Activity
Work with a parner Create 3 menu wih Ave Rist courses
and five main courses, Refer tote menu on page 20%
help you. Take tus o practise making order
Stress Main course
‘mushroom paté chicken casserole
‘More words to use
Filet/silin/Tpne steak
poached monktsh/saimon) €
haliout
poskorlamb chops/cutets
roast beef lamb/chicken/
‘ork
duet’ iver pâté
moules marnière
red onion tart
ocket seid
Smoked salmon tenias
a you tt talk about something. Use the
about something for the second time or 6
e tallang about.
vea reservation. The reservation is for
it please.
22 Language review page 80
the setences with afan or the
adjoining room?
lin ofthe day?
table for four?
olive on a cocktail stick. Then, put
sve in the glass,
3 Yes the hotel has...
Could we have
car park
3 Put some crushed ie into
shaker, Pour
shaker and tic
cocktail
ree measures of gin into
te alan instead of one
Ese someto talk about
Scamples I
talk about countable now,
countable nouns,
of winelan aperitif.
some inead/some water/some milk
jew page 80
m Language
Could we han
Would you like aperitif?
Gould have ice in my.
Ca you call me it
Just, glass of red wine, please,
8 Twant to change money.
tening Are you ready to order?
Line
Lo the dialogues and complete the orders.
Use these word
[soup mushwoom ua |]
salad bacon sanéuich
Dialog
1 eggand
2 potof,
Dialogue 2
3 basil and tomato
Dialogue 3
5 cheese and ha
‘Take tums to practise taking and making orders from
the different menus with a partner
Activity
Work with a parner Create 3 menu wih Ave Rist courses
and five main courses, Refer tote menu on page 20%
help you. Take tus o practise making order
Stress Main course
‘mushroom paté chicken casserole
‘More words to use
Filet/silin/Tpne steak
poached monktsh/saimon) €
haliout
poskorlamb chops/cutets
roast beef lamb/chicken/
‘ork
duet’ iver pâté
moules marnière
red onion tart
ocket seid
Smoked salmon tenias
x Starter
ich desserts from the menu can you find in
DESSERT, MENU
Profiteroles with chocolate sauce
Lemon tart
Chocolate mousse
Crème brilée
Tiramisu
ARA ARA RARA ADA 2 2 2 DAA
a, raspberry,
Blackcurrant sorbet
TODAY'S SPECIALS
— French apple tart
— Summer pudding
— Hazelnut meringue with
summer berries
‚All desserts served with
cream or ice cream.
J1LLLLLALL LL)
À
» Listening What's for dessert?
1
Listen tothe dial
Look atthe Expressions to
desserts from the mens a
Examples À Wh
B
sd th
vend the crime.
ue. Which desserts do the
Practise choosing
ials board with
is
delicious. Th leo. tarts very good, 10
A TWhave
B Would you
glad you enjoyed it.
Would you lite he dessert mena?
Do you have any ie cream?
We else hove asp
oor
immer pudding.
m
Backen!
blue
aghocolste sauce
>> Wordlst page 97
deicious
enjoy
hard
meringue
raspbemy
soft
sorbet
venta
ich desserts from the menu can you find in
DESSERT, MENU
Profiteroles with chocolate sauce
Lemon tart
Chocolate mousse
Crème brilée
Tiramisu
ARA ARA RARA ADA 2 2 2 DAA
a, raspberry,
Blackcurrant sorbet
TODAY'S SPECIALS
— French apple tart
— Summer pudding
— Hazelnut meringue with
summer berries
‚All desserts served with
cream or ice cream.
J1LLLLLALL LL)
À
» Listening What's for dessert?
1
Listen tothe dial
Look atthe Expressions to
desserts from the mens a
Examples À Wh
B
sd th
vend the crime.
ue. Which desserts do the
Practise choosing
ials board with
is
delicious. Th leo. tarts very good, 10
A TWhave
B Would you
glad you enjoyed it.
Would you lite he dessert mena?
Do you have any ie cream?
We else hove asp
oor
immer pudding.
m
Backen!
blue
aghocolste sauce
>> Wordlst page 97
deicious
enjoy
hard
meringue
raspbemy
soft
sorbet
venta
ng What about some cheese:
n ta the description. Which of the cheese are soft,
hard, or blue? Where are they from Complete the table
hed. hard Britain !
votre |
Manchego |
Sous |
Gruyère
Camembert
Stiton
Danish Blue
Structures to practise
sae
Use some postive satementsandinpolieotlersend D
pol fran
ramps Elie some cr.
Would you hie ame mar vie?
Cao we have some bread, please?
Use any in questions and negative statement,
uo Dp eens be an 6 Precise describing these cheese with your partner. €
We dont have any wine. Example A What Kind of ches is Cheddar? ?
a ie Cheddars a hand ches from Britain, |
3. Complet he sentences wih some or 4 1 Camembert 3 Manchego 5 Morada
À bajo be fra fui 2 Sillon 4 Danish Blue 6 Cou 4
2 Could we have nn wen, pl _
3 Would you ke" co Activity }
4 a sorry we don't have frech fe today. | «ot a pater. Student NS Information son
5 Can [get you more drinks? Paye 6a. Student B's information ison page 62. 4
6 There it chee Bir
4 Make questions and answers More words to use f
Fessle apple pie (cream or ce team) Lea mn
A Cn I have some apple pie please? alenie Mind cows cheese 4
3 Would you like with cream or ie cream? cle rame rule goats cheese
A Kee crea, please crepes Sreepechese 4
U cole (milk or without) .
En Ba (Gunes and pétales
5 Amerca US)/Anercen _ lapan/iapanese
3 tk (French eso
free e A Broa /rezian Poruga/Porwguese €
5H French dresing oc mpanmabe) China/Chinese Russian P
Pacts the dialogues with your parte, Take turns to Ennlond/Englah Thallne/Mat
ask and answer the questions. India/ingian ‘
+
n ta the description. Which of the cheese are soft,
hard, or blue? Where are they from Complete the table
hed. hard Britain !
votre |
Manchego |
Sous |
Gruyère
Camembert
Stiton
Danish Blue
Structures to practise
sae
Use some postive satementsandinpolieotlersend D
pol fran
ramps Elie some cr.
Would you hie ame mar vie?
Cao we have some bread, please?
Use any in questions and negative statement,
uo Dp eens be an 6 Precise describing these cheese with your partner. €
We dont have any wine. Example A What Kind of ches is Cheddar? ?
a ie Cheddars a hand ches from Britain, |
3. Complet he sentences wih some or 4 1 Camembert 3 Manchego 5 Morada
À bajo be fra fui 2 Sillon 4 Danish Blue 6 Cou 4
2 Could we have nn wen, pl _
3 Would you ke" co Activity }
4 a sorry we don't have frech fe today. | «ot a pater. Student NS Information son
5 Can [get you more drinks? Paye 6a. Student B's information ison page 62. 4
6 There it chee Bir
4 Make questions and answers More words to use f
Fessle apple pie (cream or ce team) Lea mn
A Cn I have some apple pie please? alenie Mind cows cheese 4
3 Would you like with cream or ie cream? cle rame rule goats cheese
A Kee crea, please crepes Sreepechese 4
U cole (milk or without) .
En Ba (Gunes and pétales
5 Amerca US)/Anercen _ lapan/iapanese
3 tk (French eso
free e A Broa /rezian Poruga/Porwguese €
5H French dresing oc mpanmabe) China/Chinese Russian P
Pacts the dialogues with your parte, Take turns to Ennlond/Englah Thallne/Mat
ask and answer the questions. India/ingian ‘
+
thon the Rising,
=
3
,
A
2 alking about wine
>
>
>
>
>
>
>
>
2] can yo sein te photograph?
>
e stening Wouid you like to order some wine?
Ey. 023506 dlalogue Which wines do the customs
ry eed
resin, Are the statements true or false?
Riesling is deer than the
on Bane.
‘Scuvignon Blanc ot as dry
in Grigio. uefa
rdonnay is eweeter than
sgaon Blen ruedo
Sean Merlo ia ul bodied
ES
Een Merlot is smoother than
à rite
Merlo! is more expensive
ns Chile. ruse
y" Language study
Amo
Sey cs ate the Resting orto Sovgnon one? €
=> Tae Sauvignon Blancis dle than the Restng. 5
EY itlentasdyos ne Piet Grigio s
Trey e both fl-bodied wines.
rene Merlot is more expensive an.
improve recommend
Ugh wine) smooth vine)
sort south
popular west
produce (9
age 97
afnranneı
Ey enga |
Structures to practise
Comparicons
Compare things using er than, more
Examples The Italian wine ie sweater
New Zealand wine
thas he
“Tae French wine is more expensive than
the Clean
The New Zealand wine ont as dry as
the Portuguese.
> Language review page 82
‘Complete these sentences with the ce
foros
1 The restaurant is (bus
last weekend,
2 The Plaza is. (dose) to
the Grand.
3 Aie ann (expen
4 Think the Sauvignon Blanc ie
than the Riesling.
5 Mineral water is
5 The Chilean Merlot is
the French.
orrect comparative
tonight than
the airport than
than a single room.
(good)
2 (cheap) than wine
{oot smooth) a
=
3
,
A
2 alking about wine
>
>
>
>
>
>
>
>
2] can yo sein te photograph?
>
e stening Wouid you like to order some wine?
Ey. 023506 dlalogue Which wines do the customs
ry eed
resin, Are the statements true or false?
Riesling is deer than the
on Bane.
‘Scuvignon Blanc ot as dry
in Grigio. uefa
rdonnay is eweeter than
sgaon Blen ruedo
Sean Merlo ia ul bodied
ES
Een Merlot is smoother than
à rite
Merlo! is more expensive
ns Chile. ruse
y" Language study
Amo
Sey cs ate the Resting orto Sovgnon one? €
=> Tae Sauvignon Blancis dle than the Restng. 5
EY itlentasdyos ne Piet Grigio s
Trey e both fl-bodied wines.
rene Merlot is more expensive an.
improve recommend
Ugh wine) smooth vine)
sort south
popular west
produce (9
age 97
afnranneı
Ey enga |
Structures to practise
Comparicons
Compare things using er than, more
Examples The Italian wine ie sweater
New Zealand wine
thas he
“Tae French wine is more expensive than
the Clean
The New Zealand wine ont as dry as
the Portuguese.
> Language review page 82
‘Complete these sentences with the ce
foros
1 The restaurant is (bus
last weekend,
2 The Plaza is. (dose) to
the Grand.
3 Aie ann (expen
4 Think the Sauvignon Blanc ie
than the Riesling.
5 Mineral water is
5 The Chilean Merlot is
the French.
orrect comparative
tonight than
the airport than
than a single room.
(good)
2 (cheap) than wine
{oot smooth) a
e
=
=
=
tering What adou =
isten to the description. Which of the cheeses are seft, =
ere ure they froma? Complete the wile, ES
ome cheese?
hard or bet
Chester hand Britain le
Pi le
Gouda =
Gruyère le
Camembert |
Stan le
Danish Blue
BÉ LS =
E oe le
gon EN =
AA |
Structures to practise
some, any
ein positive statements and in polite offers and
Examples 1 ike some ie cream,
Would you like some more wine?
Cane have some bread, please?
Use any in questions and negative statements,
Examples Do you have any chese? 6 Practise describing these cheeses with your partner.
Wi dec have any wha. Example A What kind of cheete is Cheddar?
= = Language review page 80 8 Cheddar is à hard cheese from Britain
Complete the sentences with some or any. 1 Camembert 3 Manchego 5 Mozzarella
1 Doyou have fred fruit 2 Stikon 4 Danish Blue 6 Gouda
2 Could we have wate, please? _
3 Would you ie eof Activity
A Fm sorry we don't have nnn eth ish today. | yor a pater Student Aa information on
3 Canlgeiyou mon inks?
6 There in cheese
page 64. Student 8 information is on page 62.
Make questions and answers,
“Example appie pie (cream or ce exam)
More words to use
D He hie pla ee
a cent nn cou
ren = Be
y exes itor wie
2 cheesecake (creams oF ie ercam) mts
2 tere (ram rie A rer
À ricos (eens oon) Bisknfbelen 7 Moral
4 pn ice mu rin ifr Mel rus
race Dr
Pace the loges tour pre Take pu SU mail
ak and answer the questions inciafindian
=
=
=
tering What adou =
isten to the description. Which of the cheeses are seft, =
ere ure they froma? Complete the wile, ES
ome cheese?
hard or bet
Chester hand Britain le
Pi le
Gouda =
Gruyère le
Camembert |
Stan le
Danish Blue
BÉ LS =
E oe le
gon EN =
AA |
Structures to practise
some, any
ein positive statements and in polite offers and
Examples 1 ike some ie cream,
Would you like some more wine?
Cane have some bread, please?
Use any in questions and negative statements,
Examples Do you have any chese? 6 Practise describing these cheeses with your partner.
Wi dec have any wha. Example A What kind of cheete is Cheddar?
= = Language review page 80 8 Cheddar is à hard cheese from Britain
Complete the sentences with some or any. 1 Camembert 3 Manchego 5 Mozzarella
1 Doyou have fred fruit 2 Stikon 4 Danish Blue 6 Gouda
2 Could we have wate, please? _
3 Would you ie eof Activity
A Fm sorry we don't have nnn eth ish today. | yor a pater Student Aa information on
3 Canlgeiyou mon inks?
6 There in cheese
page 64. Student 8 information is on page 62.
Make questions and answers,
“Example appie pie (cream or ce exam)
More words to use
D He hie pla ee
a cent nn cou
ren = Be
y exes itor wie
2 cheesecake (creams oF ie ercam) mts
2 tere (ram rie A rer
À ricos (eens oon) Bisknfbelen 7 Moral
4 pn ice mu rin ifr Mel rus
race Dr
Pace the loges tour pre Take pu SU mail
ak and answer the questions inciafindian
bout wi
eat a ghter an the Rising
Starter
‘What mines can you se in the photographs?
Listening Would you li
Listen tothe dialogue, Which wi
choose?
Listen again. Ace the statements true or false?
2 The Riesling is drier than the
Sauvignon blanc
‘The Sauvignon Blane ist as dry
asthe Pinot Grigio
3 The Chardonnay is swecter than
the Sauvignon Blanc
4 Che Chilean Merlot is a full-bodied
3, The Chilean Merlot is smoother than
the French
6 The French Merlot is more expensive
than the Chilean.
Language study
Bens
ich dir, the Rising or the Sauvignon
The Snwrignen Stone is drier han the Riesling
His os dryas he Pinot Gigi.
eye both full-bodied wines
The french Merit more expensive than
the Chileon
‘become improve
diet ligt (nine)
ess: north south
excels populer west
e to order some wine?
suefase
ruelfalse
ruca
teverfalse
truce
one?
recommend
mocth (vine)
sr ei
Structures to practise
Comparisons
Compare things using er than, more
Examples The ali wine is weeter than the
New Zealand wine
"The French wine is more expensive than
the Chilean.
“The New Zealand
the Portuguese
>> Language review page 82
fant ay as
Complete these sentences with the correct comparative
forms.
Y The restaurant is
last weekend
(busy) tonight than
2 The Plazas.
the Grand,
3 Asti expensive) than a single
4 Think the Sauvignon Blane is
on the Riesling.
Mineral water is
$ The Chilean Merit is
the French
(dose) tothe airport than
(good)
(cheap) than wine,
(aot smooth) as
eat a ghter an the Rising
Starter
‘What mines can you se in the photographs?
Listening Would you li
Listen tothe dialogue, Which wi
choose?
Listen again. Ace the statements true or false?
2 The Riesling is drier than the
Sauvignon blanc
‘The Sauvignon Blane ist as dry
asthe Pinot Grigio
3 The Chardonnay is swecter than
the Sauvignon Blanc
4 Che Chilean Merlot is a full-bodied
3, The Chilean Merlot is smoother than
the French
6 The French Merlot is more expensive
than the Chilean.
Language study
Bens
ich dir, the Rising or the Sauvignon
The Snwrignen Stone is drier han the Riesling
His os dryas he Pinot Gigi.
eye both full-bodied wines
The french Merit more expensive than
the Chileon
‘become improve
diet ligt (nine)
ess: north south
excels populer west
e to order some wine?
suefase
ruelfalse
ruca
teverfalse
truce
one?
recommend
mocth (vine)
sr ei
Structures to practise
Comparisons
Compare things using er than, more
Examples The ali wine is weeter than the
New Zealand wine
"The French wine is more expensive than
the Chilean.
“The New Zealand
the Portuguese
>> Language review page 82
fant ay as
Complete these sentences with the correct comparative
forms.
Y The restaurant is
last weekend
(busy) tonight than
2 The Plazas.
the Grand,
3 Asti expensive) than a single
4 Think the Sauvignon Blane is
on the Riesling.
Mineral water is
$ The Chilean Merit is
the French
(dose) tothe airport than
(good)
(cheap) than wine,
(aot smooth) as
TOUT RD R DOT
+
cl
ete the sentences 10 make à su
nary ofthe qa
information inercicse 5, Es
sage [champagne Fon france Bordeaux |
NORTON Hallan Spain Frescas
mou api
ines chide Chiat for
= Listening Wines around the world
4 Listen and match the wines with «country or region,
1 Por a France
D New Zealand
3 © Australia
Sauvignon Banc 4 Portugal Pana Kn
5 ste, Which ones would you and your partner buy?
Cras om Example A Where does Selección del Casillo come fom:
f tay 8 comes from Spain
8 Spain
A What elke?
© Mal ine and quite fy, but
fruity as the Austrian Cabernet Sauvignon
Activity
‘Work witha partner, Look a the webpage on page 65 and
{ake tus to compare the diferent ed and white wines
Discuss where they com
fom, ele quality ane tir
alternative
Examples 25 north of Paris,
Lin the northeast,
lt comes from the south sour
More words to use
[metes 7
cork north/northern/the north of
N 1 comes from a district enst/west of Paris Pe south/southem/the south of
2. Further south-wes/south-east we have the Médoc, conser ast/easter/ihe east of
St Emilion, and Graves wines of the Borteaux regio. label wesi/nestem/the west of
> Portugal ie most famous for port which comes fro room temperature
port in the north/outl
4 Rioja comes om an area westnorth of Madrid,
3, South Africa produces wine in the Stellenbosch and
Pad
neyarés in he southeast of the county.
+
cl
ete the sentences 10 make à su
nary ofthe qa
information inercicse 5, Es
sage [champagne Fon france Bordeaux |
NORTON Hallan Spain Frescas
mou api
ines chide Chiat for
= Listening Wines around the world
4 Listen and match the wines with «country or region,
1 Por a France
D New Zealand
3 © Australia
Sauvignon Banc 4 Portugal Pana Kn
5 ste, Which ones would you and your partner buy?
Cras om Example A Where does Selección del Casillo come fom:
f tay 8 comes from Spain
8 Spain
A What elke?
© Mal ine and quite fy, but
fruity as the Austrian Cabernet Sauvignon
Activity
‘Work witha partner, Look a the webpage on page 65 and
{ake tus to compare the diferent ed and white wines
Discuss where they com
fom, ele quality ane tir
alternative
Examples 25 north of Paris,
Lin the northeast,
lt comes from the south sour
More words to use
[metes 7
cork north/northern/the north of
N 1 comes from a district enst/west of Paris Pe south/southem/the south of
2. Further south-wes/south-east we have the Médoc, conser ast/easter/ihe east of
St Emilion, and Graves wines of the Borteaux regio. label wesi/nestem/the west of
> Portugal ie most famous for port which comes fro room temperature
port in the north/outl
4 Rioja comes om an area westnorth of Madrid,
3, South Africa produces wine in the Stellenbosch and
Pad
neyarés in he southeast of the county.
2 cusiomer care advice
tates, What are the guest aeking
ste:
ing til get you some now
Lien and complete the requests
à for room I
EI a glass of wine, please
have seme more breadt
2 you send up to room
5 à table on the terace.
- oeste exchange bureau 9
sis l' order you one now.
get you one right away.
Im sore. TU bring you another
2 TER send someone up right away.
= 2 One moment, UY check for you.
Work with a partner Take tin tuens to practise the
raquette and responses
Language study
[1
Pi getyou one eight oy.
sue there one fre
ne moment, check or os
Fin you another
siness traveler disabled mends() smile
Conversation eyecontect_ patient terrace
moro ne) „women
relist ange 97
Structures to practise
Offering help
{Use FIL ver to offer to do something. Use one some,
another, some more instead of repeating the
Examples A 14 tie u map.
FU get (you) one.
Ti lke some bred
TU bring (you) some.
This spoor is dirty.
TU get (you) another
There isn't any bread lee
PM order (you) some more.
Se Language review page 82
tates, What are the guest aeking
ste:
ing til get you some now
Lien and complete the requests
à for room I
EI a glass of wine, please
have seme more breadt
2 you send up to room
5 à table on the terace.
- oeste exchange bureau 9
sis l' order you one now.
get you one right away.
Im sore. TU bring you another
2 TER send someone up right away.
= 2 One moment, UY check for you.
Work with a partner Take tin tuens to practise the
raquette and responses
Language study
[1
Pi getyou one eight oy.
sue there one fre
ne moment, check or os
Fin you another
siness traveler disabled mends() smile
Conversation eyecontect_ patient terrace
moro ne) „women
relist ange 97
Structures to practise
Offering help
{Use FIL ver to offer to do something. Use one some,
another, some more instead of repeating the
Examples A 14 tie u map.
FU get (you) one.
Ti lke some bred
TU bring (you) some.
This spoor is dirty.
TU get (you) another
There isn't any bread lee
PM order (you) some more.
Se Language review page 82
3 Respond to the requests using one, some, another or
Example A Could we have some bread? (get / some)
B Yes £U get (you) some
Can {have an orange juice, please? (get / one)
Our water jug is expe. (get/ some more)
This borde of wine is cocked, (bring / another)
Is the exchange bureau open? 1 need some change
(get! some)
Could] have a bees, please? (ger one)
My bath towel is very wet. (get / another)
This Sork is dry (bring / another)
‘There isnt enough soap in the bathroom.
(bring / some more)
Practise the requests and responses with a partner
Listening Customer
ten tothe dialogue, What sho
New casio
1 ers arrive at reception.
2 A customer telephones the hotel.
3 A customer with disabliis arrives at reception,
44 Reception is busy, Customers want to speak
Work with part
x. Weite à dialogue between,
receptionist and a woman business teaveller as she
checks into the hotel, Use these notes
+ book a wake-up call
dry cleaning (uit)
book a taxi
+ Internet ace?
Practise the dia
jonist and the customer.
Activity
Work ih 2 partner. Student AS Information is here
Students information is an page $1,
se the notes below to make reque
o your partner
+ room nelsy move toa quieter one?
2 breasastin my oom?
+ bot of gin and some tonic
© more can towels inthe bathraacn?
+ soup net hot enough
Example Excuse me, ay oom 5 very noisy. Couid move
‘oa quieres one?
Answer your partners requests using these note, Choose
the best alierative
+ il eck or you
+ wil send up immediately
= wil al an office and find out
© il delvecto room before 8 a.
+ wilask he to be quiet
Example Yes, ofcourse. Pl send some up immediatly
a —————
More words to use
advice paper
cutlery time
homework work
Example A Could we have some bread? (get / some)
B Yes £U get (you) some
Can {have an orange juice, please? (get / one)
Our water jug is expe. (get/ some more)
This borde of wine is cocked, (bring / another)
Is the exchange bureau open? 1 need some change
(get! some)
Could] have a bees, please? (ger one)
My bath towel is very wet. (get / another)
This Sork is dry (bring / another)
‘There isnt enough soap in the bathroom.
(bring / some more)
Practise the requests and responses with a partner
Listening Customer
ten tothe dialogue, What sho
New casio
1 ers arrive at reception.
2 A customer telephones the hotel.
3 A customer with disabliis arrives at reception,
44 Reception is busy, Customers want to speak
Work with part
x. Weite à dialogue between,
receptionist and a woman business teaveller as she
checks into the hotel, Use these notes
+ book a wake-up call
dry cleaning (uit)
book a taxi
+ Internet ace?
Practise the dia
jonist and the customer.
Activity
Work ih 2 partner. Student AS Information is here
Students information is an page $1,
se the notes below to make reque
o your partner
+ room nelsy move toa quieter one?
2 breasastin my oom?
+ bot of gin and some tonic
© more can towels inthe bathraacn?
+ soup net hot enough
Example Excuse me, ay oom 5 very noisy. Couid move
‘oa quieres one?
Answer your partners requests using these note, Choose
the best alierative
+ il eck or you
+ wil send up immediately
= wil al an office and find out
© il delvecto room before 8 a.
+ wilask he to be quiet
Example Yes, ofcourse. Pl send some up immediatly
a —————
More words to use
advice paper
cutlery time
homework work
näher are made of
Aspacagys with Holl
Matos
ded wine pié
Swoked salmon Hi
MAIN COURSES
Work chogs with port wine and À
Fin sauce
Lamb cut with rosemary
Sod pie
Salmon conc
Mined seafood for evo.
Peane areata
ed auberyine wich rod peppese
Starter
ove Z
Ea Fadi nu dies ref lie and for x dar
segetrin dishes on the mena use me, cud you explote men tous, please? €
EN cr What's nine pene ora? €
Py Listening What's it made from? Tas isa poste ds F
Loos the menu. Listen and ick {/) thee dishes fe consists of penne. aye of aso s
EN om ie mena hai you het les made rom ill cometo, gone ane est. 5
> This is mode om Ayers of 3
EA Listen agin and complete the sentences Mr eontelns Ref foe, ing prom :
ea 1 isis dish les corvsd warm with a ris ee” sale. 5
= cana see MERE 7 2
a 5 This from layers of ice mic with naked hardboied eax pul pasty
= oniens snd mushrooms. barr oi ayes sak eto)
4 ed in put past a inthe ande muse seal
ee eszertfork capi Side plate
ev sk half lobates king pramu, salops dessenspoon onion spicy
ET ah fre Pepoer (id spoon
ns warm ve cli, WS BE Sah Fie Fine out tableta
er ee BISCO SAGES + ratiéieramangement plate
ZY Take inst deseribe the dishes witha pate. er
=)
Vs | Untt13 Descriólag dishes
Aspacagys with Holl
Matos
ded wine pié
Swoked salmon Hi
MAIN COURSES
Work chogs with port wine and À
Fin sauce
Lamb cut with rosemary
Sod pie
Salmon conc
Mined seafood for evo.
Peane areata
ed auberyine wich rod peppese
Starter
ove Z
Ea Fadi nu dies ref lie and for x dar
segetrin dishes on the mena use me, cud you explote men tous, please? €
EN cr What's nine pene ora? €
Py Listening What's it made from? Tas isa poste ds F
Loos the menu. Listen and ick {/) thee dishes fe consists of penne. aye of aso s
EN om ie mena hai you het les made rom ill cometo, gone ane est. 5
> This is mode om Ayers of 3
EA Listen agin and complete the sentences Mr eontelns Ref foe, ing prom :
ea 1 isis dish les corvsd warm with a ris ee” sale. 5
= cana see MERE 7 2
a 5 This from layers of ice mic with naked hardboied eax pul pasty
= oniens snd mushrooms. barr oi ayes sak eto)
4 ed in put past a inthe ande muse seal
ee eszertfork capi Side plate
ev sk half lobates king pramu, salops dessenspoon onion spicy
ET ah fre Pepoer (id spoon
ns warm ve cli, WS BE Sah Fie Fine out tableta
er ee BISCO SAGES + ratiéieramangement plate
ZY Take inst deseribe the dishes witha pate. er
=)
Vs | Untt13 Descriólag dishes
am from cream, egg, and sugar.
nade from cream, eggs, and sugar
kes frocn egg, milk, and Hour
ae from exes, mk, amd oa
dessert spoon | bing in the dessert menu
‘and ne
ei tel g a ihe hotel am pd
es nner Grom 7.304 18.0, A
Activity
Work witha partner Student a
om où and vine
mation so
ing Do you know howto lay a table? \
nand match the items in the place setting.
lo
barbecue noch Beamaize
use knife 10 "salt and pepper boit roi Béchamet
use fork sh Knife and fork deep fy steam ollandaisu
Knife 12 T].desser spoon and fore ¥ ae Moma,
nade from cream, eggs, and sugar
kes frocn egg, milk, and Hour
ae from exes, mk, amd oa
dessert spoon | bing in the dessert menu
‘and ne
ei tel g a ihe hotel am pd
es nner Grom 7.304 18.0, A
Activity
Work witha partner Student a
om où and vine
mation so
ing Do you know howto lay a table? \
nand match the items in the place setting.
lo
barbecue noch Beamaize
use knife 10 "salt and pepper boit roi Béchamet
use fork sh Knife and fork deep fy steam ollandaisu
Knife 12 T].desser spoon and fore ¥ ae Moma,
À Dealirg with complaints
=
atthe peurs and identf Ave problem situations.
‚plain about?
© nobody gave it
à short-stafed
© on diferent doors
=
atthe peurs and identf Ave problem situations.
‚plain about?
© nobody gave it
à short-stafed
© on diferent doors
he 1) the waiter about the ista
‘im sory, we cverocoked th car pareyesteriey. 5 ie I
Vin sorry. magam. be wits ouinamoment. $ oa the bil
de S 2 Heu (go) ine the kitchen to speak to
s
Vm sor in pen
i beng you 3 The guess from: Japan. spe very
mother one, s good English
Piso sor FU ook to te 5. 2 Yesterday I (meet, my colleagues in a ber
5 (verte) an email eonärming the
overboaked 5 He y bis mest and toy)
overcooked his
Shorts
ex door straightaway
x Listening {4 look into it for you
nobody undercocked
‘sien tothe cornplaints and Al in the e
>> Mortis page 97 Problem “ation E
structures to practice 3 verte Getyou ona
ast Simple (Regular verbs) 2
The Past Simple tense is far completed actions in the |
vast Look at these examples of regular verbs, E 2
Ve asked you to reserve a parking pace. Le
la ordered our dei twenty minutes ago eee eee
22 Language review page 82 $. Write the dialogues from your notes in exercise 5 and
these words to make sentences inthe Past Simple.
sample We/want/ buy new mobile phone
We wanted 0 buy a ew mobile phone.
1 they farrve hotel yesterday
she ask for / desert without cream
practise them with a partner.
Activity
‘irk ith a parer, Student As Information hee
Student 8's information ison page $1. Check any words
you don't understane in he Wordliston page 57.
3 look wonder mel 2 Le tes nat 10 "ae compuesto your pres
4 uta cojoy Bei sy | kent ft ston
¿Key in? reses ata
Enea Tale cage | moon bath ity brese ste
3 a | Mednotmede Seeow sl vegane orcos
Bas Simple (regular verbs Maple dere Farin
aok at these exempis ol irregular verbs. Example Suse me, the TV in my oom is broken
My fen loft (leave) a message at reception, A2 Respönd to yout partners complants. Aplogze and say
‘Me had (nave) lunch a the new bir In town. pa 5
nat you il co fo pat things ge
+ Langüage review page 82 Sample i'm sorry. send semeohe uo immediately
More words to use
-
dy tude Sing tough
fe say tasteless vinegary
at stainee tom watery
ar stale
‘im sory, we cverocoked th car pareyesteriey. 5 ie I
Vin sorry. magam. be wits ouinamoment. $ oa the bil
de S 2 Heu (go) ine the kitchen to speak to
s
Vm sor in pen
i beng you 3 The guess from: Japan. spe very
mother one, s good English
Piso sor FU ook to te 5. 2 Yesterday I (meet, my colleagues in a ber
5 (verte) an email eonärming the
overboaked 5 He y bis mest and toy)
overcooked his
Shorts
ex door straightaway
x Listening {4 look into it for you
nobody undercocked
‘sien tothe cornplaints and Al in the e
>> Mortis page 97 Problem “ation E
structures to practice 3 verte Getyou ona
ast Simple (Regular verbs) 2
The Past Simple tense is far completed actions in the |
vast Look at these examples of regular verbs, E 2
Ve asked you to reserve a parking pace. Le
la ordered our dei twenty minutes ago eee eee
22 Language review page 82 $. Write the dialogues from your notes in exercise 5 and
these words to make sentences inthe Past Simple.
sample We/want/ buy new mobile phone
We wanted 0 buy a ew mobile phone.
1 they farrve hotel yesterday
she ask for / desert without cream
practise them with a partner.
Activity
‘irk ith a parer, Student As Information hee
Student 8's information ison page $1. Check any words
you don't understane in he Wordliston page 57.
3 look wonder mel 2 Le tes nat 10 "ae compuesto your pres
4 uta cojoy Bei sy | kent ft ston
¿Key in? reses ata
Enea Tale cage | moon bath ity brese ste
3 a | Mednotmede Seeow sl vegane orcos
Bas Simple (regular verbs Maple dere Farin
aok at these exempis ol irregular verbs. Example Suse me, the TV in my oom is broken
My fen loft (leave) a message at reception, A2 Respönd to yout partners complants. Aplogze and say
‘Me had (nave) lunch a the new bir In town. pa 5
nat you il co fo pat things ge
+ Langüage review page 82 Sample i'm sorry. send semeohe uo immediately
More words to use
-
dy tude Sing tough
fe say tasteless vinegary
at stainee tom watery
ar stale
+ Introduce poople
à ra about people's obs
vx Starter
Look at the pictures, Name the workplaces and the
5]
= opie jobs
=> x Listening Let's start at front office
the sentences te or false?
2 Listen to the dialogue.
Louise is responsible
trefle
“spi
dee
2 Listen again and complete the sentences.
1 front office.
2 is Louise our
3 There is always a
questions
4 the phone area over ther
here to deal with any
5 Everybody here i trained on these
= Language study
Mo
Louise ia responsible for sis 5
In reception they handle all he reservations. 5
sth any questions :
responsible tothe assistant manager.
pastry sice order
payment stare
printer station vor)
travel arangement
vegetable
housekeeper
~~ Mardi page 97
à ra about people's obs
vx Starter
Look at the pictures, Name the workplaces and the
5]
= opie jobs
=> x Listening Let's start at front office
the sentences te or false?
2 Listen to the dialogue.
Louise is responsible
trefle
“spi
dee
2 Listen again and complete the sentences.
1 front office.
2 is Louise our
3 There is always a
questions
4 the phone area over ther
here to deal with any
5 Everybody here i trained on these
= Language study
Mo
Louise ia responsible for sis 5
In reception they handle all he reservations. 5
sth any questions :
responsible tothe assistant manager.
pastry sice order
payment stare
printer station vor)
travel arangement
vegetable
housekeeper
~~ Mardi page 97
ote theca pars yesterday
ie with yeu ne moment
rame.
te me chef an ring you
nom We
eect ts
werdocked
Shorcetafed
noortant
ext dot aies
nobody underonaed
> Words page 97
Structures to practise
Fast Simple (Regular verbs)
“e Past Simple tense i for completed actions in the
teat Look at these examples of regular verbs
Ve asked you to reser a parking space.
ve ordered our drinks twenty minutes ago
22 Language review page #2
se thes o mike sentences in the Past Simple.
sample Wel want! buy / new mobile phone
Wie wanted 0 buy a new mobile phone.
ve nota yesterday
host creenr
Lahey
4 guesta/ enjoy / Bele stay
3 he /key in reservations data
3 walter open / bette of champagne
ast Simple (Irregular verbs)
Look.at these examıpls of irregular verbs.
My friend loft leave a message at recep
vie had (have) Zunch asthe new Distro in tom.
22 Langage review page $2
on te bill
lichen to speak to
30) into th
the shee
3 Tae guests from Japar (spent very
good Engin,
à Yesterday 1 meet, eny colleagues in a bar.
5 She Garne) an email confirming tne
6 He at) his meal and ey
sis il,
a Listening il look into it for you
: |
E | |
:
:
6 Weite the dialogues from your notes in exercise 5 and
pacte them with a partner.
Activity
“otk with a pacer. Student As formation i ere.
Student B's information is on page 61. Check 2 words
you don't understand in tie Wordliston age 97
Use these nates o make compleints to yeur partner
Heke notes oftheir soli
broken bath diay bresd sale
bed not made beet toc salty vegetables overcooked
| mes erderistesinnerematy
[ample Excuse me, the TV in my rom is brotes,
Reszond to your partner's complaints. Apalogzs and soy
wnat you will do 0 put things ht
Esample fm sorry. send someohe up immediately
More words to use
duty ude singy tough
iy less nea
lee om watery
of
ie with yeu ne moment
rame.
te me chef an ring you
nom We
eect ts
werdocked
Shorcetafed
noortant
ext dot aies
nobody underonaed
> Words page 97
Structures to practise
Fast Simple (Regular verbs)
“e Past Simple tense i for completed actions in the
teat Look at these examples of regular verbs
Ve asked you to reser a parking space.
ve ordered our drinks twenty minutes ago
22 Language review page #2
se thes o mike sentences in the Past Simple.
sample Wel want! buy / new mobile phone
Wie wanted 0 buy a new mobile phone.
ve nota yesterday
host creenr
Lahey
4 guesta/ enjoy / Bele stay
3 he /key in reservations data
3 walter open / bette of champagne
ast Simple (Irregular verbs)
Look.at these examıpls of irregular verbs.
My friend loft leave a message at recep
vie had (have) Zunch asthe new Distro in tom.
22 Langage review page $2
on te bill
lichen to speak to
30) into th
the shee
3 Tae guests from Japar (spent very
good Engin,
à Yesterday 1 meet, eny colleagues in a bar.
5 She Garne) an email confirming tne
6 He at) his meal and ey
sis il,
a Listening il look into it for you
: |
E | |
:
:
6 Weite the dialogues from your notes in exercise 5 and
pacte them with a partner.
Activity
“otk with a pacer. Student As formation i ere.
Student B's information is on page 61. Check 2 words
you don't understand in tie Wordliston age 97
Use these nates o make compleints to yeur partner
Heke notes oftheir soli
broken bath diay bresd sale
bed not made beet toc salty vegetables overcooked
| mes erderistesinnerematy
[ample Excuse me, the TV in my rom is brotes,
Reszond to your partner's complaints. Apalogzs and soy
wnat you will do 0 put things ht
Esample fm sorry. send someohe up immediately
More words to use
duty ude singy tough
iy less nea
lee om watery
of
hat, there, here/h
These guess are
checking in
Those guess checked
coe five minutes ago.
Here's he reception
Theres the reservations 7
fic.
De Language review page 82
race with a partner using objects a the room.
Beamples A These are my books. Those are Henri
books.
B Here isthe computer. There are the
responsible to, responsible for
Look at hese examples
"The receptionist ie responsible tothe reception manager
(the reception manager is her boss)
responsible for taking room
reservations, (is her job)
3 The duty manager à
al the Sul time staff
18 the guests iaa
The porters are
5 The barman is
The car park rendent is
Listening … and in the kitchen
Listen to the dialogue, Match the staff o their duces
1 (Head chef à bakes à, rolls
and croissants
ltbe!
2 Sous chef 1 ace responsible to the
sous chet
3 LIGommis chefs — € prepare the vegetables,
sharpen the knives
4 Chefs de partied write the
5 Crssy chef
handle all the cold dishes,
the sauces, and mayonnaise
£ prepare al
sa
en porters soups, hot
ers, and side orders
isten again and complete the sentences.
He writes the menus and he's responsible for th
2 She allthe soups
3 The diets de parte ah he cold
4 He ail the bread,
5 have lots of
$ They prepare the vegetables …
and. the ovens,
Work with partner. Take it in urns to explain the
at jobs and duties in exercise 5.
Example The pastry chef bakes all the bre ro, and
crolssante, He responsible forthe hor desserts
22 Activiy page 65
More words to use
"Kitchen equipment. "= | Kichenware |
Blender ‘aking tn
deep fat fryer ann dish
dishwasher frying pan
food processor sing bow
hear lamp reasting tin
hob saucepan
cefigerater sou dish
stockpot
These guess are
checking in
Those guess checked
coe five minutes ago.
Here's he reception
Theres the reservations 7
fic.
De Language review page 82
race with a partner using objects a the room.
Beamples A These are my books. Those are Henri
books.
B Here isthe computer. There are the
responsible to, responsible for
Look at hese examples
"The receptionist ie responsible tothe reception manager
(the reception manager is her boss)
responsible for taking room
reservations, (is her job)
3 The duty manager à
al the Sul time staff
18 the guests iaa
The porters are
5 The barman is
The car park rendent is
Listening … and in the kitchen
Listen to the dialogue, Match the staff o their duces
1 (Head chef à bakes à, rolls
and croissants
ltbe!
2 Sous chef 1 ace responsible to the
sous chet
3 LIGommis chefs — € prepare the vegetables,
sharpen the knives
4 Chefs de partied write the
5 Crssy chef
handle all the cold dishes,
the sauces, and mayonnaise
£ prepare al
sa
en porters soups, hot
ers, and side orders
isten again and complete the sentences.
He writes the menus and he's responsible for th
2 She allthe soups
3 The diets de parte ah he cold
4 He ail the bread,
5 have lots of
$ They prepare the vegetables …
and. the ovens,
Work with partner. Take it in urns to explain the
at jobs and duties in exercise 5.
Example The pastry chef bakes all the bre ro, and
crolssante, He responsible forthe hor desserts
22 Activiy page 65
More words to use
"Kitchen equipment. "= | Kichenware |
Blender ‘aking tn
deep fat fryer ann dish
dishwasher frying pan
food processor sing bow
hear lamp reasting tin
hob saucepan
cefigerater sou dish
stockpot
2a * ar these ideas for custunver sare. Tole
Sath/showergel for són practise them using must or muta
bla Crunoist nine sico 2 get customers with a warm sele
bey leton allan soo + bepolite
Break Y spotless + dont keep customers waiting long
A crop 6) sweep + answer the phone quickly
> colander weni + remeraber tae calles name and wie it
complimentary ash + dont ignore customers while you are or
+ smile and make spe contuct if exstomers
> + look after customers with specific needs
> Structures to practse É
be patient and helpful at al times
must, have to, don’ have ro, must
Look at these exampl
You must wash your bands before prep
obligation = she speaker chine that
You have to break the broccoli into flores,
{obligation = i par of he ja8)
We don’t have ro change the towels everyday.
{na obi
Example. You must always gree customers»
Activity
‘Work with à parer Students information À
| Süden 6 informeion is en page 6
en 2% Pates forte repo the one
Yow must’ smoke in he sen is
corohibition = dodo) Mist 1a Martegate
| Omen pour on some ote ot
Ülstice a temon and place it on top af the &
3 Complete the sensences using must have don'thave | Cris wash clean, and dry he nen
7 season with salt and pepper.
1 You have clean hands in the kitchen. cookin a modern oven for25-30 ind
o a O Place the sh in an olle cisin with the to
31. (ned work on Sundays Bee
4 WELL... prepare the vegetables before 1.30.
5
>> Language review page 84
rc | LE steethetomat and enoptheonin.
YOU «lave Food on the floor
Listen to your partners recipe and tak
Ga hac ost by 1200 noon tote beset infer né checkt
« Listening Kitchen hygiene More words to use
4 nen and mitch he phe. Then kein sucasto ENT
pre eying the ulna wi a parer alot sk bet
2 must always wash a all kitchen work ted Laat wu
A euiher can
2 Omas bcp ae fad
3 (must len © the floors every day rr se
4 must sweep and wach your hands in the N ee
10d preparation le co EL
5 Eve to dan the ab in he
6 Tun pet € Gel hands inthe
had bin
PAP
Sath/showergel for són practise them using must or muta
bla Crunoist nine sico 2 get customers with a warm sele
bey leton allan soo + bepolite
Break Y spotless + dont keep customers waiting long
A crop 6) sweep + answer the phone quickly
> colander weni + remeraber tae calles name and wie it
complimentary ash + dont ignore customers while you are or
+ smile and make spe contuct if exstomers
> + look after customers with specific needs
> Structures to practse É
be patient and helpful at al times
must, have to, don’ have ro, must
Look at these exampl
You must wash your bands before prep
obligation = she speaker chine that
You have to break the broccoli into flores,
{obligation = i par of he ja8)
We don’t have ro change the towels everyday.
{na obi
Example. You must always gree customers»
Activity
‘Work with à parer Students information À
| Süden 6 informeion is en page 6
en 2% Pates forte repo the one
Yow must’ smoke in he sen is
corohibition = dodo) Mist 1a Martegate
| Omen pour on some ote ot
Ülstice a temon and place it on top af the &
3 Complete the sensences using must have don'thave | Cris wash clean, and dry he nen
7 season with salt and pepper.
1 You have clean hands in the kitchen. cookin a modern oven for25-30 ind
o a O Place the sh in an olle cisin with the to
31. (ned work on Sundays Bee
4 WELL... prepare the vegetables before 1.30.
5
>> Language review page 84
rc | LE steethetomat and enoptheonin.
YOU «lave Food on the floor
Listen to your partners recipe and tak
Ga hac ost by 1200 noon tote beset infer né checkt
« Listening Kitchen hygiene More words to use
4 nen and mitch he phe. Then kein sucasto ENT
pre eying the ulna wi a parer alot sk bet
2 must always wash a all kitchen work ted Laat wu
A euiher can
2 Omas bcp ae fad
3 (must len © the floors every day rr se
4 must sweep and wach your hands in the N ee
10d preparation le co EL
5 Eve to dan the ab in he
6 Tun pet € Gel hands inthe
had bin
PAP
Explaining and instructing
Eagan nto doting
nor.
» Starter
Match
words sith the items in the pictures
m...
Tree sDwit 7 saucepan o vas you
> Sshows s Clones 8 Lltoietrier em into ltl sticks.
+ Shand besia 6 Dleolander ondry ba scrape them?
ae De ? Tundra the onions
= Listening How to do it right ho. cock for long
Put the linen in the laundey
Bverything
to dialogues and answer the questions
Dialogue 1
1 Shar are they preparing? Language study
2 Wher must bey do fest? a
3. Do hey have to scrape the potatoes? es pis pee
Dialogue 2 First, you must os your Bands.
4 What does Petra have to do first? Peel hem lke tis.
5 he does Lyn do? Cut them into te sick,
6 Listsome ofthe compliments Ke most cook for ong.
We have to tip the beds
ut the dit linea Inthe indy bag, ere.
bee have to change the towels every dey?
Eagan nto doting
nor.
» Starter
Match
words sith the items in the pictures
m...
Tree sDwit 7 saucepan o vas you
> Sshows s Clones 8 Lltoietrier em into ltl sticks.
+ Shand besia 6 Dleolander ondry ba scrape them?
ae De ? Tundra the onions
= Listening How to do it right ho. cock for long
Put the linen in the laundey
Bverything
to dialogues and answer the questions
Dialogue 1
1 Shar are they preparing? Language study
2 Wher must bey do fest? a
3. Do hey have to scrape the potatoes? es pis pee
Dialogue 2 First, you must os your Bands.
4 What does Petra have to do first? Peel hem lke tis.
5 he does Lyn do? Cut them into te sick,
6 Listsome ofthe compliments Ke most cook for ong.
We have to tip the beds
ut the dit linea Inthe indy bag, ere.
bee have to change the towels every dey?
2 eesach verb onceto complete the
1 Good mornin
AO a
; 1
si
How can your
2 Could! (ant. a parking
space or tomorrow?
3 Pilikete cite te
Rober:o Raul, please
4 Onemement
TH foarsel u
5 Gate ames
6 Talike to.
7 Please —-herto
2 reserve this for your car
= scom fortwo people. (64)
ein a answer Take a. m
see check-in information here. (8,6)
voor 2 E02 22
3 zakes paper copiesofinformation from your computer. (7 8 Talikero 2:08... room
$ Another verb for book. (7) for tomorrow night.
9 Gant your
‘ou bey in information on this.)
phone caller with roms. (7)
H
ple ofen pay by 6a)
el guests arrive here-(9) 3 Underline the correct form.
1 Falke taken message
lá 1! Dd likehave your name?
Like make
4 Could 112
Uke nelp you!
like aeup of coffee
‘dlkereeerve
parking space?
8 Cond f/ Paliketo booka room
fortonight
9 Cani! Fá tea éoubleroom.
10 Could 17 Fälikespenk othe
manager please?
ing phone cate
weeeewosevesevensrs
1 Good mornin
AO a
; 1
si
How can your
2 Could! (ant. a parking
space or tomorrow?
3 Pilikete cite te
Rober:o Raul, please
4 Onemement
TH foarsel u
5 Gate ames
6 Talike to.
7 Please —-herto
2 reserve this for your car
= scom fortwo people. (64)
ein a answer Take a. m
see check-in information here. (8,6)
voor 2 E02 22
3 zakes paper copiesofinformation from your computer. (7 8 Talikero 2:08... room
$ Another verb for book. (7) for tomorrow night.
9 Gant your
‘ou bey in information on this.)
phone caller with roms. (7)
H
ple ofen pay by 6a)
el guests arrive here-(9) 3 Underline the correct form.
1 Falke taken message
lá 1! Dd likehave your name?
Like make
4 Could 112
Uke nelp you!
like aeup of coffee
‘dlkereeerve
parking space?
8 Cond f/ Paliketo booka room
fortonight
9 Cani! Fá tea éoubleroom.
10 Could 17 Fälikespenk othe
manager please?
ing phone cate
weeeewosevesevensrs
Tle to ook a double wur Fr tit
ect greeting o farewell
y Gowdmorning, Mise Obeda, 4 7
ect greeting o farewell
y Gowdmorning, Mise Obeda, 4 7
Giving information
aneword from
12bax to make hotel and restaurant fies,
Ww or
m faeles dura park Interne
est 200 canditionng
international. rc
cocktail.
able EY
HOTEE FEEIZ
“The Hotel Fliz has 50 bedrooms with air-conditioning.
Internet access, and satelite TV, The 40-seat restaurant
serves international cuisine. The rooftop swimming pool
‘opens in summer. Shops and exchange bureau in the
‘hotel lobby. Disabled faites throughout the hotel,
‘There are 150 bedrooms onSvefoors, truc/flse
Thereszir-condiioninginthehotl _sruefalve
There Internet acces in al thebedrooms. trueifalce
Thereisnitsatelite TV in therooms trefle
There ate 40 seat a he restaurant. gare
‘There aren't ay shopsin te hotellobby. uefalse
‘There's an exchange bureau, tee
‘There ina swimming pool tract
REE EEE EDD
SO Ce there there, There Ther roto comet digue bout he Hotel Fe
Bonus: elle Alikesomeinformation. „. ATELÄER. I any disabled facilities in the hotel?
Aaron en Weave roms th sled fits nd ibid cin
the bar and esraurant 100
Zeche acar parke
5 large car park. Guests an reserve parking space over he phone
Saswirming pool?
ARBRE.
PATENT
aneword from
12bax to make hotel and restaurant fies,
Ww or
m faeles dura park Interne
est 200 canditionng
international. rc
cocktail.
able EY
HOTEE FEEIZ
“The Hotel Fliz has 50 bedrooms with air-conditioning.
Internet access, and satelite TV, The 40-seat restaurant
serves international cuisine. The rooftop swimming pool
‘opens in summer. Shops and exchange bureau in the
‘hotel lobby. Disabled faites throughout the hotel,
‘There are 150 bedrooms onSvefoors, truc/flse
Thereszir-condiioninginthehotl _sruefalve
There Internet acces in al thebedrooms. trueifalce
Thereisnitsatelite TV in therooms trefle
There ate 40 seat a he restaurant. gare
‘There aren't ay shopsin te hotellobby. uefalse
‘There's an exchange bureau, tee
‘There ina swimming pool tract
REE EEE EDD
SO Ce there there, There Ther roto comet digue bout he Hotel Fe
Bonus: elle Alikesomeinformation. „. ATELÄER. I any disabled facilities in the hotel?
Aaron en Weave roms th sled fits nd ibid cin
the bar and esraurant 100
Zeche acar parke
5 large car park. Guests an reserve parking space over he phone
Saswirming pool?
ARBRE.
PATENT
$ Match phzess 1-10 with facts ch 3 Correetthemistakerin
Ira hotel where ould you Sauren,
haves meal à theswimming poo!
L'inetop ofa tower
a. Bong Kang. The tower hes
nenn 250 metres high. The ak 4
The restaurant ein
7 goforaswim + thebedroom
ifs 4 thecioakroom areago seetsin the restaurant. There
informacion e 3 also acockal
The restauranthas an à a carte cara
and serves international tenen. =
Theres 9 ten walters and waltresses,
Taerelsa parking - atthe bottom ot
the tower
i N /
A you Áamsutdaricho
Gun Meas, ~~ _/
rn frio
ire
rec hundred 300. ren u seventeen &
dir E 2 ten seventy sii
forty eighteen ninety
ehe Bro hundied un Bine nn
nk? Givinginformation | 7
Ira hotel where ould you Sauren,
haves meal à theswimming poo!
L'inetop ofa tower
a. Bong Kang. The tower hes
nenn 250 metres high. The ak 4
The restaurant ein
7 goforaswim + thebedroom
ifs 4 thecioakroom areago seetsin the restaurant. There
informacion e 3 also acockal
The restauranthas an à a carte cara
and serves international tenen. =
Theres 9 ten walters and waltresses,
Taerelsa parking - atthe bottom ot
the tower
i N /
A you Áamsutdaricho
Gun Meas, ~~ _/
rn frio
ire
rec hundred 300. ren u seventeen &
dir E 2 ten seventy sii
forty eighteen ninety
ehe Bro hundied un Bine nn
nk? Givinginformation | 7
LILLLELILLLI ILLIA
Information for our guests
Breakfasts served om 1540 + The shops in che hotel loboy are open
2 10.00 the restaurant, weekends but the exchange
. ran is open. > lonchtime bureauis closed... Saturday.
412.00 5300 . July and August,
. Fi venin, the restaurants the swirming polis open M
OB 7 6,00, Last orders are 200 1520.00,
+ We regret theres no laundry sevice
pee eee ae
ir theattentiemal ns Fang, Crna Have!
| ese wee Fong x Durs Fong
| Royourrequesttor ei coudo rooms in august
| Fis tm invita win does sep
Rats
rol
Reino ct
Reservations Manager
Dos 103 721
aires | ren [memes —
vee. (anmmegne LR. [gunas
Sue Contain Sie Font
| anis Feng china Tarot
Find seven more family members in the puzzle. You can read soiné irom
Let to right (>), come from top to bottom (4), and some dis (7).
KAHXRTXLRX
ENY
3
Information for our guests
Breakfasts served om 1540 + The shops in che hotel loboy are open
2 10.00 the restaurant, weekends but the exchange
. ran is open. > lonchtime bureauis closed... Saturday.
412.00 5300 . July and August,
. Fi venin, the restaurants the swirming polis open M
OB 7 6,00, Last orders are 200 1520.00,
+ We regret theres no laundry sevice
pee eee ae
ir theattentiemal ns Fang, Crna Have!
| ese wee Fong x Durs Fong
| Royourrequesttor ei coudo rooms in august
| Fis tm invita win does sep
Rats
rol
Reino ct
Reservations Manager
Dos 103 721
aires | ren [memes —
vee. (anmmegne LR. [gunas
Sue Contain Sie Font
| anis Feng china Tarot
Find seven more family members in the puzzle. You can read soiné irom
Let to right (>), come from top to bottom (4), and some dis (7).
KAHXRTXLRX
ENY
3
Taking room reservations
st husbend daughter wi
4 breakfast departure lunch a
5 streonettioning “ration 3 he hotel have sna?
5 Sunday Sepa Friday Nat
7 morning afiernoen tonight evening 4 = the bar open aunch met
3 voicem | email sephone y E 2
5 they want adjoining rooms?
No: They.
6 You ave A double room fortnight?
3 Male questions with De/Doer sing the information inthe pictures,
_ for tonight
Does theharelharea
3 .
À Saturday nighe
8 | units Taking rom reservations
il
st husbend daughter wi
4 breakfast departure lunch a
5 streonettioning “ration 3 he hotel have sna?
5 Sunday Sepa Friday Nat
7 morning afiernoen tonight evening 4 = the bar open aunch met
3 voicem | email sephone y E 2
5 they want adjoining rooms?
No: They.
6 You ave A double room fortnight?
3 Male questions with De/Doer sing the information inthe pictures,
_ for tonight
Does theharelharea
3 .
À Saturday nighe
8 | units Taking rom reservations
il
FT
LEL
GI
2 The month dear (5)
The et ay ofthe wend (8)
The venhmonts (83
Cala Payie 25
Tre mile dy ofthe ee (8)
A spring sont Europe. ()
The mont even june and August. (4)
Theda air Monde.)
The ay etic iy (9)
er)
‘The weckendsturtsun.... ight! (6)
3 The only month beginning with theleter O.(7)
New ears Days stas (7)
3 Uadertne he correct advert.
enjoy the these,
| te mer go on Saterday night.
He works vor lat.
He always! sara Snishes before amis.
Guests always arrive by ee
‘They often never arrive by tain,
‘ove cote always /neverhaveit or breakfast,
Guests never oft
fortheir children,
My brother lives ia the US.
1 alwys rary see him,
Sometimes Never study and sometime always
Imeet my fiends.
ook aéjoi
Reveption staff.alingys/ never say
Good morning o guests.
‘The bar ent busy ofen nevercloes early.
Can you meet meat emithclune
{ vreen dcinicaleabol
‘We often go 0 Spain fora laydohi a
“he new bac spena.on Saturday.
resgurancisiu//dekoob tonight.
$ The ssemoer wants table by the window.
They eve dinner from 7.00 o 10.00,
3 Wehawea elacnacian Zor conight.
My mayfillivein Turkey.
keto make atablenoitzervara please,
LEL
GI
2 The month dear (5)
The et ay ofthe wend (8)
The venhmonts (83
Cala Payie 25
Tre mile dy ofthe ee (8)
A spring sont Europe. ()
The mont even june and August. (4)
Theda air Monde.)
The ay etic iy (9)
er)
‘The weckendsturtsun.... ight! (6)
3 The only month beginning with theleter O.(7)
New ears Days stas (7)
3 Uadertne he correct advert.
enjoy the these,
| te mer go on Saterday night.
He works vor lat.
He always! sara Snishes before amis.
Guests always arrive by ee
‘They often never arrive by tain,
‘ove cote always /neverhaveit or breakfast,
Guests never oft
fortheir children,
My brother lives ia the US.
1 alwys rary see him,
Sometimes Never study and sometime always
Imeet my fiends.
ook aéjoi
Reveption staff.alingys/ never say
Good morning o guests.
‘The bar ent busy ofen nevercloes early.
Can you meet meat emithclune
{ vreen dcinicaleabol
‘We often go 0 Spain fora laydohi a
“he new bac spena.on Saturday.
resgurancisiu//dekoob tonight.
$ The ssemoer wants table by the window.
They eve dinner from 7.00 o 10.00,
3 Wehawea elacnacian Zor conight.
My mayfillivein Turkey.
keto make atablenoitzervara please,
Taking restaurant bookings
3 Macch the two wars of aking sbout the time,
ET b Beto
1 prompts
rames Stee. imachefina
sy estaran atest
ni workato’lockin te
mamingTiewaitrsand
eases ort.
1 Where Ste work?
work restauront/ Manchester
Heworksina rst
hen restaurant open?
open Tuesday Sunday
3 What ime/ open lunch? >
open 12.00 en :
Unita Teking restaurant bookings
4 Whattime, Steve / start work
18 ring
Friday july a4 payday
1 Steve finishes work
3 Hisbrother, Alan,
Manchester
is st pay day is
3 Macch the two wars of aking sbout the time,
ET b Beto
1 prompts
rames Stee. imachefina
sy estaran atest
ni workato’lockin te
mamingTiewaitrsand
eases ort.
1 Where Ste work?
work restauront/ Manchester
Heworksina rst
hen restaurant open?
open Tuesday Sunday
3 What ime/ open lunch? >
open 12.00 en :
Unita Teking restaurant bookings
4 Whattime, Steve / start work
18 ring
Friday july a4 payday
1 Steve finishes work
3 Hisbrother, Alan,
Manchester
is st pay day is
Giving polite explanations
Hap atch tae phrases to mike pliteexplanations.
thing le for * pati
»
y, vete Sally booked at © y
ingapaces 4 felltonighe
only have a bathroom
y eto
sid fae sviremine 9001
wi rooms left hon Mondays
fa the requests vith the pictures.
An appropriate response
Room 301 please
Váliketogo fer aswire
Cola booka doublersom 3 num
fortonigh?
EI] Gan speak to Nadine in
Do you haieatblefor9.302
Could speak ro the manager?
| [Ra
Hal took |
Par
drar10gm. |
4 -
6 youarenot =
7 hereis
herein,
3 the
10 thereste not <<<
5 Givngpolte exiarat
12 weeannot
Hap atch tae phrases to mike pliteexplanations.
thing le for * pati
»
y, vete Sally booked at © y
ingapaces 4 felltonighe
only have a bathroom
y eto
sid fae sviremine 9001
wi rooms left hon Mondays
fa the requests vith the pictures.
An appropriate response
Room 301 please
Váliketogo fer aswire
Cola booka doublersom 3 num
fortonigh?
EI] Gan speak to Nadine in
Do you haieatblefor9.302
Could speak ro the manager?
| [Ra
Hal took |
Par
drar10gm. |
4 -
6 youarenot =
7 hereis
herein,
3 the
10 thereste not <<<
5 Givngpolte exiarat
12 weeannot
Complete the sonteaces using the positive or
negative short forıns the verbs in brackets,
a
7 She
ay tay. Ls Saturday.
- o) work on Sundays
She wos Monday 0 Saturday.
3 Tmaltsid we... (do) have any como ee
for tonight,
1 Ofcourse, ucts mm (can) ue
ring pocl teday.
3 Taemanager (be) in his office.
Ee on holiday the week,
Heres your ken You. he) in room 254,
we aa) tk tbe Bookings for the
weekend Wer ao Saturday and Sunday
8 Lo there (be) anyadjoining
zooms ef
3 Read the tial condi
ing customer aol
‘servation. Then put ie sentences in the correct order.
Se ee ey en he
Dears Russo
a T5 Insvoreservne a pariirgogace pecar
alero
ET na
are very sessed contr your
‘servation fra durs “som or i
‘trae rights tom are Marc,
|
|
|
lada al
da mienne |
a
| a
and booked à tle or ur int esau
for 3035 requested
Bestrezante
Loy Tan
Reservations
= i
F5
1 Your phongon the move? (6,5)
3 The anal inthe middle ofthe day (5)
5 Canin foral, written English 6.
6
‘The opposite of refuse. (6)
Saturday aud Sunday. (7)
9 Awom forone. (6,5)
10 Respond oa question. (6)
1 Anslternative toa shower. (4)
12 Pm afraid were fl
sigh. (8)
We ton are...
À Around 3oreockintheafiernoon. (39) *
2 Say norma request. (6)
4 Pen you aren'topen youre
6 Thechilrenure in the
En ha we are unabl confirm
‘pour reservation, (6)
negative short forıns the verbs in brackets,
a
7 She
ay tay. Ls Saturday.
- o) work on Sundays
She wos Monday 0 Saturday.
3 Tmaltsid we... (do) have any como ee
for tonight,
1 Ofcourse, ucts mm (can) ue
ring pocl teday.
3 Taemanager (be) in his office.
Ee on holiday the week,
Heres your ken You. he) in room 254,
we aa) tk tbe Bookings for the
weekend Wer ao Saturday and Sunday
8 Lo there (be) anyadjoining
zooms ef
3 Read the tial condi
ing customer aol
‘servation. Then put ie sentences in the correct order.
Se ee ey en he
Dears Russo
a T5 Insvoreservne a pariirgogace pecar
alero
ET na
are very sessed contr your
‘servation fra durs “som or i
‘trae rights tom are Marc,
|
|
|
lada al
da mienne |
a
| a
and booked à tle or ur int esau
for 3035 requested
Bestrezante
Loy Tan
Reservations
= i
F5
1 Your phongon the move? (6,5)
3 The anal inthe middle ofthe day (5)
5 Canin foral, written English 6.
6
‘The opposite of refuse. (6)
Saturday aud Sunday. (7)
9 Awom forone. (6,5)
10 Respond oa question. (6)
1 Anslternative toa shower. (4)
12 Pm afraid were fl
sigh. (8)
We ton are...
À Around 3oreockintheafiernoon. (39) *
2 Say norma request. (6)
4 Pen you aren'topen youre
6 Thechilrenure in the
En ha we are unabl confirm
‘pour reservation, (6)
Receiving guests
ha wordin each column to make nesinoun. 4 Complete the low chart ofthe
cheelcin procedure.
Aquest. ete tat
E pre reception,
à number
“The receptionist ke the guest's
E E hours y y
> I tome 8 une 3
5 I opening I machine the esenaton
3 mobi
‘he receptionist asks he guest
Complete the jumbled dialogue with my, your his her, cursor their
reservation, Me Vali Please complete this
Zein. Carlos plense help Mrund Mrs Vasil
= Muggage, "2-9 room number is 436
sir A parking space reserved for three days. The car park
LS name Michael And here's
can help you.
Play card
From number
2 486, 50m the fourth floor.
+ Sood evening, My names Stavros Va
Tires ao made a reservation or a
king space for
Mtoggaget
NE ee rs Tye
2
vation fora double room for me and. vi,
vofilin en
"he receptionist gives the guest
his cal
asd room number
y
The helps the
ut bis ngage.
ha wordin each column to make nesinoun. 4 Complete the low chart ofthe
cheelcin procedure.
Aquest. ete tat
E pre reception,
à number
“The receptionist ke the guest's
E E hours y y
> I tome 8 une 3
5 I opening I machine the esenaton
3 mobi
‘he receptionist asks he guest
Complete the jumbled dialogue with my, your his her, cursor their
reservation, Me Vali Please complete this
Zein. Carlos plense help Mrund Mrs Vasil
= Muggage, "2-9 room number is 436
sir A parking space reserved for three days. The car park
LS name Michael And here's
can help you.
Play card
From number
2 486, 50m the fourth floor.
+ Sood evening, My names Stavros Va
Tires ao made a reservation or a
king space for
Mtoggaget
NE ee rs Tye
2
vation fora double room for me and. vi,
vofilin en
"he receptionist gives the guest
his cal
asd room number
y
The helps the
ut bis ngage.
‘The afin the business
de opposite
“Theinformation deck i behind reception.
00m ison the ground Hor,
‘The lit are next to the shop,
Thecloskroom is ne
is opposite the xchange bursa
to the lounge,
he taess centre,
The winning pool is on the ground oor
ind tea mote check: in phrases in the puzzle.
You ean read some from left to right (>), some
(Land some diagonally (7).
EEXS
>
AR OME aK OR
Zo» sume
ease
tevelfalie
true/false
trolas
we/filse
truelfae
rueake
tete
trufa
ue
de opposite
“Theinformation deck i behind reception.
00m ison the ground Hor,
‘The lit are next to the shop,
Thecloskroom is ne
is opposite the xchange bursa
to the lounge,
he taess centre,
The winning pool is on the ground oor
ind tea mote check: in phrases in the puzzle.
You ean read some from left to right (>), some
(Land some diagonally (7).
EEXS
>
AR OME aK OR
Zo» sume
ease
tevelfalie
true/false
trolas
we/filse
truelfae
rueake
tete
trufa
ue
lave! Mov pou year Key card,
y white wine and a Margarita?
a ke deaugh or botte beer
Shai Lou: ds in the gacden?
swith requests ach
eye
ul have your room number? a
Shall charge ste your ruom?
vould youlike iceandlement
7 Cast haverour key erat gen
Aghssol
~ Would youlike largeur small © Hereitis
à Alarge one, please
Can have large whisky, please > Sparing or stil?
please
© Would you like icet
Novthanks. FU pay cash
Justice; please
sto describo the drinks
ses can be used moro than once.
Lee adject
Some adie
douse arauent der
meumar nd single
small sparking Sul
1
4
4 Underline the odd one out
dey ll sweet medium dey
soda tonic cocktail. ginger ale
beer brandy rum vodka
pot gin sherry vermauth
y white wine and a Margarita?
a ke deaugh or botte beer
Shai Lou: ds in the gacden?
swith requests ach
eye
ul have your room number? a
Shall charge ste your ruom?
vould youlike iceandlement
7 Cast haverour key erat gen
Aghssol
~ Would youlike largeur small © Hereitis
à Alarge one, please
Can have large whisky, please > Sparing or stil?
please
© Would you like icet
Novthanks. FU pay cash
Justice; please
sto describo the drinks
ses can be used moro than once.
Lee adject
Some adie
douse arauent der
meumar nd single
small sparking Sul
1
4
4 Underline the odd one out
dey ll sweet medium dey
soda tonic cocktail. ginger ale
beer brandy rum vodka
pot gin sherry vermauth
CUSTOMER:
Mould you like
Ves pleut. How much ie thot?
euro pase
And would you like ©
Alarge one, please. How mus
euros please,
‘waar would you like to drink?
E please
Would YOU ke "7
Sel please
Juscasinglo, lease, How much ista?
Fear, plese
missing drink.
de 16.5)
ina Margarita.
o
T 9 Atemon soft drink. (8)
10 Gin and
wine kom Spain. (6)
= 12 À spirit rom the Caribbean. (3)
Unit? Servingin the bar | 17
Mould you like
Ves pleut. How much ie thot?
euro pase
And would you like ©
Alarge one, please. How mus
euros please,
‘waar would you like to drink?
E please
Would YOU ke "7
Sel please
Juscasinglo, lease, How much ista?
Fear, plese
missing drink.
de 16.5)
ina Margarita.
o
T 9 Atemon soft drink. (8)
10 Gin and
wine kom Spain. (6)
= 12 À spirit rom the Caribbean. (3)
Unit? Servingin the bar | 17
istructions
=
nd equioment
se zach word once to make cocail ingredie
ye
103334
a
Rp us he instructions for making Cuba Libre in the correct order.
= —
E ugh witha line
Al the glass with,
ll glace with ice
nally, serve with astra.
Nexiada the juice of alfa lime and stir wel
4 Match a phrase from each coloma to make
cockail inpredicats.
with os: poor.
Stir! Squeecesomme res lemon juice 1 CE] adas a ofcastersugar
$ Shake? Semin the quid a glass 2 Ll thejeice of b ofsweet vermouth
Filly Shakethe cocktail shaker with crushed ie 3) voice a
add] Serves
Squeeze! Pour the coca nto a Las
ateapooe $ vodka
> Serve) Chili al fl € ofime
Semin Strwith a bac sp90n,
ro chill the quis. 1 1 theeemeasuresof 9 of Angosturahiters
Hofs
Stale Pour
Garnish wits a cherry
=
nd equioment
se zach word once to make cocail ingredie
ye
103334
a
Rp us he instructions for making Cuba Libre in the correct order.
= —
E ugh witha line
Al the glass with,
ll glace with ice
nally, serve with astra.
Nexiada the juice of alfa lime and stir wel
4 Match a phrase from each coloma to make
cockail inpredicats.
with os: poor.
Stir! Squeecesomme res lemon juice 1 CE] adas a ofcastersugar
$ Shake? Semin the quid a glass 2 Ll thejeice of b ofsweet vermouth
Filly Shakethe cocktail shaker with crushed ie 3) voice a
add] Serves
Squeeze! Pour the coca nto a Las
ateapooe $ vodka
> Serve) Chili al fl € ofime
Semin Strwith a bac sp90n,
ro chill the quis. 1 1 theeemeasuresof 9 of Angosturahiters
Hofs
Stale Pour
Garnish wits a cherry
6 Comples
russe sing the clues Delon
crusades
|
|
teaspoon caster sugar |
sisotiee
4 Webills your dink 57,21
6 Youcan ‘cocks wih cherie, olives amd lemon. 17)
7 Acam-basedenekail (4.5)
9 Finally te with 2.5)
10 Whisky vermouth, and bitters make a. €
11 The liquid of smal green cite Fruit. (4,5)
2 You servea cocktail
2 Apopular US cock
3 Fins
russe sing the clues Delon
crusades
|
|
teaspoon caster sugar |
sisotiee
4 Webills your dink 57,21
6 Youcan ‘cocks wih cherie, olives amd lemon. 17)
7 Acam-basedenekail (4.5)
9 Finally te with 2.5)
10 Whisky vermouth, and bitters make a. €
11 The liquid of smal green cite Fruit. (4,5)
2 You servea cocktail
2 Apopular US cock
3 Fins
li
smplete he menu
Starter menu
bait ane añora? soup
cd
stake worés from heletterein 2 Name he food items and add
‘hem toone of the ments
Some tems are on tuo ments.
Light lunch mens
mA:
wi
nia i A
ik) the correct sentences,
ld you ike o order she aperisi?
Daiquiri please.
Woule vou like to ee tn dessert menu?
1 rie te book thetabie for five on Saturday evening,
5 Whatsasoup of the day?
dá ke a bese and ro Cokes, please
Seul you like to see wine ist?
ike an e sandwich and the pot of
have alf the borde of Merlot, peas,
é you like a double or a win room?
Ir Unity Tekinga food oder
tea
toast
apor
sh
uses
time
help
Deerc/u
‘nouns, Uforuncountablenouns,
brady
loss of wine
osas nick
‘otter
‘money
cocktail
mi
bottle otwater
taxi
paraing space
smplete he menu
Starter menu
bait ane añora? soup
cd
stake worés from heletterein 2 Name he food items and add
‘hem toone of the ments
Some tems are on tuo ments.
Light lunch mens
mA:
wi
nia i A
ik) the correct sentences,
ld you ike o order she aperisi?
Daiquiri please.
Woule vou like to ee tn dessert menu?
1 rie te book thetabie for five on Saturday evening,
5 Whatsasoup of the day?
dá ke a bese and ro Cokes, please
Seul you like to see wine ist?
ike an e sandwich and the pot of
have alf the borde of Merlot, peas,
é you like a double or a win room?
Ir Unity Tekinga food oder
tea
toast
apor
sh
uses
time
help
Deerc/u
‘nouns, Uforuncountablenouns,
brady
loss of wine
osas nick
‘otter
‘money
cocktail
mi
bottle otwater
taxi
paraing space
3 Make questions ann
gas! Clubs
Would you/ aperitit
3 Can L/change money here?
Yes. There exchange bares /lobby. 7
4 Could we mineral water?
Would you large ote smal bottle? =
Soult
rich orange juicer
‘Would you ct / your orange juice
Could you call tas?
Certainly, Would you / help ngage? |
6 Poctheseatencesin the dialogue in th care order
[7] watren: Here's yoursable.Can take your coast
> [À man: Yes tea by sour an my wife would lites vodka and tonic
[marrano Benin Tablon doc
Core hs ay and show you tourbe,
a [2] san Thankyou
eL] vaine Mett4themenvand wines Moule anapeii
¿Oia Thankyou
¿ll wartan: Whisky our vodka and oie Fine
And soup othe dys renh onion
bans Gaod evening We booked table fo,
je) The me is Brezina,
à Turn 6
od evening
7 Fina
more meat and fish word in the SXOKMXIFPEXS
puzzle You can ead some rom ehe LLRXICRXEFRUX
ah sme from top to boto (1), XOBMMONKFISH
some diagonally (2). o
CXHSMXULKZBX
fijFl LeeTSTeEAK
AIPAAXODXINCM
LISNMUXARWIOX
HIXBERPASXNU
BECOXJRXIMEX
WX EBSPXTUXLE
wWomxesnickeno
Units Takingafoodorder | 23
gas! Clubs
Would you/ aperitit
3 Can L/change money here?
Yes. There exchange bares /lobby. 7
4 Could we mineral water?
Would you large ote smal bottle? =
Soult
rich orange juicer
‘Would you ct / your orange juice
Could you call tas?
Certainly, Would you / help ngage? |
6 Poctheseatencesin the dialogue in th care order
[7] watren: Here's yoursable.Can take your coast
> [À man: Yes tea by sour an my wife would lites vodka and tonic
[marrano Benin Tablon doc
Core hs ay and show you tourbe,
a [2] san Thankyou
eL] vaine Mett4themenvand wines Moule anapeii
¿Oia Thankyou
¿ll wartan: Whisky our vodka and oie Fine
And soup othe dys renh onion
bans Gaod evening We booked table fo,
je) The me is Brezina,
à Turn 6
od evening
7 Fina
more meat and fish word in the SXOKMXIFPEXS
puzzle You can ead some rom ehe LLRXICRXEFRUX
ah sme from top to boto (1), XOBMMONKFISH
some diagonally (2). o
CXHSMXULKZBX
fijFl LeeTSTeEAK
AIPAAXODXINCM
LISNMUXARWIOX
HIXBERPASXNU
BECOXJRXIMEX
WX EBSPXTUXLE
wWomxesnickeno
Units Takingafoodorder | 23
1] Desserts and cheese
sake popular dessers
pudding
sala
ab
vueiflse
reife
ruelle.
ruelle
9 Camembert and
0. Parmesan sa ch
ann Livan ieh” O Moroceo E] Spain
Britain [Germany [Japan O Portugal [The United States |
nit 0 Desserte and cheese
sake popular dessers
pudding
sala
ab
vueiflse
reife
ruelle.
ruelle
9 Camembert and
0. Parmesan sa ch
ann Livan ieh” O Moroceo E] Spain
Britain [Germany [Japan O Portugal [The United States |
nit 0 Desserte and cheese
sable of sourtriés ciencia, 5
Nationally Language
ton Portuguese
Morocco sie
Pongal
Spain
‘Complete he dialogue wing some or
chocolat and renill,
uy, Kae?
roscas Do you have ish ui salade
The United States American
ge
STARE: lim afraid we don ef
Would ou bike sh rit
instead?
woman: That would be nic, thank yu,
saver Wouldyou like. ¢more wine?
No, thanks,
start: OK Would you ike P coffee ater |
your dessert?
Ma dotan thanks. Kate?
WOMAN: An espresso, please
‘Use the dues to ind the missing dessert
A small lack frit (22),
A blue cies from Denmark. (6,4)
‘A hacé Spanish cheese. (8)
The flavour of white ice cream. (7)
small, sf red frat (9)
À popular American/Brtish dessert. (5,3)
A so chee from France. (9)
cheese used on pizzas (10)
Fresh fruit des
A good dessert for a ho day (3,5)
‘unit 20
Nationally Language
ton Portuguese
Morocco sie
Pongal
Spain
‘Complete he dialogue wing some or
chocolat and renill,
uy, Kae?
roscas Do you have ish ui salade
The United States American
ge
STARE: lim afraid we don ef
Would ou bike sh rit
instead?
woman: That would be nic, thank yu,
saver Wouldyou like. ¢more wine?
No, thanks,
start: OK Would you ike P coffee ater |
your dessert?
Ma dotan thanks. Kate?
WOMAN: An espresso, please
‘Use the dues to ind the missing dessert
A small lack frit (22),
A blue cies from Denmark. (6,4)
‘A hacé Spanish cheese. (8)
The flavour of white ice cream. (7)
small, sf red frat (9)
À popular American/Brtish dessert. (5,3)
A so chee from France. (9)
cheese used on pizzas (10)
Fresh fruit des
A good dessert for a ho day (3,5)
‘unit 20
3 Complete the table with the comparative
red E expensive smooth
ie, rough
bad
full bodied
En
Bras ia light alan white wine,
dry is) vie / Pinot Grigio wine eon
Compare the diferent wines using er than, more
han and rotas... ax
2 Champagne Famous / Cava and Sekt
3 Sauvignon Blanc sweet Pinot Grigio
4 St Emilion /smnooth a cheap Bordeeux wine
5 Sauvignon Blanc! dry/ Chardonnay
$ Chardonaay/notlight/ Frascati
Other sparkling wines not expensive Champagne
8 A Bordeaux wine /full:bodied/a young Deaujolus
9 A good daret/ good / a cheap red wine
| Unitas Talking aboutwine
red E expensive smooth
ie, rough
bad
full bodied
En
Bras ia light alan white wine,
dry is) vie / Pinot Grigio wine eon
Compare the diferent wines using er than, more
han and rotas... ax
2 Champagne Famous / Cava and Sekt
3 Sauvignon Blanc sweet Pinot Grigio
4 St Emilion /smnooth a cheap Bordeeux wine
5 Sauvignon Blanc! dry/ Chardonnay
$ Chardonaay/notlight/ Frascati
Other sparkling wines not expensive Champagne
8 A Bordeaux wine /full:bodied/a young Deaujolus
9 A good daret/ good / a cheap red wine
| Unitas Talking aboutwine
Where issherry produced?
3 Whereis the Rioja
‘Whereis Barden produced?
‘Where does Beaujoles come from?
$ Whereis te Burgundy wine region?
Champagne produced?
E
3
E
|
E
H
E
2
10 Whereis Frascati produced?
6 Complete the crussword
2 A restaurant wine sel
ingthe clues below,
an
à This wine ste bad. Perhapsit’s
wine.)
7 Tac country where Chianti and Frascati
are produced, (5)
8 Thermos: famous spurting wine. (9)
3 PinorGgioisa
white wine. (3)
1 This ene snot light
Won 2-6)
3A yood Bordeaux is full-bodied and
. ©
5 à piece of paperatached:
wits information aböu
19 You servezed wine at
lemperature, (4)
toawinebotdle,
(5)
Unitz2 Talkingaboutwine |
3 Whereis the Rioja
‘Whereis Barden produced?
‘Where does Beaujoles come from?
$ Whereis te Burgundy wine region?
Champagne produced?
E
3
E
|
E
H
E
2
10 Whereis Frascati produced?
6 Complete the crussword
2 A restaurant wine sel
ingthe clues below,
an
à This wine ste bad. Perhapsit’s
wine.)
7 Tac country where Chianti and Frascati
are produced, (5)
8 Thermos: famous spurting wine. (9)
3 PinorGgioisa
white wine. (3)
1 This ene snot light
Won 2-6)
3A yood Bordeaux is full-bodied and
. ©
5 à piece of paperatached:
wits information aböu
19 You servezed wine at
lemperature, (4)
toawinebotdle,
(5)
Unitz2 Talkingaboutwine |
Dealing with requests
esc: Conil you order ata for room 234, please?
sen Ti
stay.
er: Certainly.
N
arar Ofcourse.
ge you ones some,
star: Yes. {just get you one! some
$ aves
7 cues =
stares see if there's one! some fee.
4
” |
8 cunsr: a
sane: ll getyou one’ some.
1 Wa don'taave any bread let.
2 Table 6 does have any menus
3 This boue ofmineral water is warm.
any salton table 11
chests would be nics,
Unit a2 Dealing with requests
sponses 19 he sentences with (get some/one/another/some more
6 My kmifeie dir.
Excuse me, The milks nearly i
8 Can (eee the dessert menu? |
9 Table 3 would like extra toast
esc: Conil you order ata for room 234, please?
sen Ti
stay.
er: Certainly.
N
arar Ofcourse.
ge you ones some,
star: Yes. {just get you one! some
$ aves
7 cues =
stares see if there's one! some fee.
4
” |
8 cunsr: a
sane: ll getyou one’ some.
1 Wa don'taave any bread let.
2 Table 6 does have any menus
3 This boue ofmineral water is warm.
any salton table 11
chests would be nics,
Unit a2 Dealing with requests
sponses 19 he sentences with (get some/one/another/some more
6 My kmifeie dir.
Excuse me, The milks nearly i
8 Can (eee the dessert menu? |
9 Table 3 would like extra toast
of mineral wace,swo gases, aa selection of
vegetarian sandwiches,
IH
Thank you.
8. Can Lorde deinks and sandwiches from you?
Reception. How can Thelp yout
OK, Pl wait oe housekeeping before tke a shower
o compa bu tie people in 304 ars very noisy.
8 I secano:
send some toiles
NL.) outer: thankyou, And our bathroom tues are very wet
1 D] arcanos: you giveme your ore, ll pass tonto room service
EST ello. fs Mrs Beneto room 303. Can we have some more sap
and shower gal, please?
4 Complete the words 5 Find eleven more uncountablenouns in the pure
‘You can read some from lett right (>), some
from top co bottom (sand some diagonally (7)
THE CUSTOMER CARE CODE ye m wand
XRIXTOELEXSA
= Atwaysw.# 1.60 mel He
customers ha smile. A exe
= As. 8 the phone quietly G0 S@AFEDI MED
Atos er fera dir TRAEKUNTXEFE
soswering the phone, a +
A eel LI EXTIXMINCOXP
Lin SN TXLROXKAREX
= Useinecastomersn—m.Swhen ADO URSS à
peter DXFBREADLXAT
= Take spe 1... care of people a Rodo
vita partiilarnecós. Dora
= Bent tfandh 1 fu,
Don’t keep people w_ À ington.
„lat waiting guests
Unit12 Dealing with requests |
vegetarian sandwiches,
IH
Thank you.
8. Can Lorde deinks and sandwiches from you?
Reception. How can Thelp yout
OK, Pl wait oe housekeeping before tke a shower
o compa bu tie people in 304 ars very noisy.
8 I secano:
send some toiles
NL.) outer: thankyou, And our bathroom tues are very wet
1 D] arcanos: you giveme your ore, ll pass tonto room service
EST ello. fs Mrs Beneto room 303. Can we have some more sap
and shower gal, please?
4 Complete the words 5 Find eleven more uncountablenouns in the pure
‘You can read some from lett right (>), some
from top co bottom (sand some diagonally (7)
THE CUSTOMER CARE CODE ye m wand
XRIXTOELEXSA
= Atwaysw.# 1.60 mel He
customers ha smile. A exe
= As. 8 the phone quietly G0 S@AFEDI MED
Atos er fera dir TRAEKUNTXEFE
soswering the phone, a +
A eel LI EXTIXMINCOXP
Lin SN TXLROXKAREX
= Useinecastomersn—m.Swhen ADO URSS à
peter DXFBREADLXAT
= Take spe 1... care of people a Rodo
vita partiilarnecós. Dora
= Bent tfandh 1 fu,
Don’t keep people w_ À ington.
„lat waiting guests
Unit12 Dealing with requests |
Describing dishes
sch the Zoe with the ingredients.
bts à
i tomatoes, gu
4 saragom,eballorsvinegar
Bill labater ki
hin slices ef whic rend, ape
sue © agpwbitesand cing gar
egg yoke lemon jue, buter ands
fev and sugar
bas pine aut, and pasta
Sey 23 yolks, butter. and saltand pepper
layers of ree, onions mushrnems.alman,
an Hard bete ep a paf pst
1d pepper
sous scallops. and mussels
Answer che questions using he prompts
ati ice creum aude from?
asie egae
à made from cora, ees and rar.
et does. a continental breakfast consist of
+ fruit siee/crossantor bread/janw/butterfeotice
5 What does the mixed sculaad dish contain?
«+ lobsteripraene/seallops’masele
4 What does a Margarita consi o
+ tequilairiplesec/inc and lemon Juice
issammer padding made from?
6 Whatvegerable does the vegetarian bake contain?
+ aubergines/tematoes/onions/broccolifmusacaims
7 Wat ae pancakes made from?
+ egguniléfiour
18 What does the chef's salad consis.of?
«+ green sulad/tunafolives/zomatoes
5 What's thesalad drei
+ olive il/vine vinegariravrtará
rade om?
does the pense arrabiats consist of?
aspire nuts
2
+ postachiltomatocs!y
som somethin aies of white bread.
“rove fom somethin ees of te re
He
fée or four pie
Desering dishes
E
:
i
:
sch the Zoe with the ingredients.
bts à
i tomatoes, gu
4 saragom,eballorsvinegar
Bill labater ki
hin slices ef whic rend, ape
sue © agpwbitesand cing gar
egg yoke lemon jue, buter ands
fev and sugar
bas pine aut, and pasta
Sey 23 yolks, butter. and saltand pepper
layers of ree, onions mushrnems.alman,
an Hard bete ep a paf pst
1d pepper
sous scallops. and mussels
Answer che questions using he prompts
ati ice creum aude from?
asie egae
à made from cora, ees and rar.
et does. a continental breakfast consist of
+ fruit siee/crossantor bread/janw/butterfeotice
5 What does the mixed sculaad dish contain?
«+ lobsteripraene/seallops’masele
4 What does a Margarita consi o
+ tequilairiplesec/inc and lemon Juice
issammer padding made from?
6 Whatvegerable does the vegetarian bake contain?
+ aubergines/tematoes/onions/broccolifmusacaims
7 Wat ae pancakes made from?
+ egguniléfiour
18 What does the chef's salad consis.of?
«+ green sulad/tunafolives/zomatoes
5 What's thesalad drei
+ olive il/vine vinegariravrtará
rade om?
does the pense arrabiats consist of?
aspire nuts
2
+ postachiltomatocs!y
som somethin aies of white bread.
“rove fom somethin ees of te re
He
fée or four pie
Desering dishes
E
:
i
:
Patsome of the io strips around» pui bowl,
ries in the sugar Zia few minutes
pudding bowl
5 id she fru: and some of the ie to à
che uit wath more bres ou.
¡over the semaining jes
ighvor
Rewriethe Passive sentences as instructions for haw to lay a place setting,
1 Aclean tbleclothis put on the table,
2 Aknifeand for are putin the pate position.
3 Anapkin ie folded and placed on aside plate
4 Adessertspoon and Fo are brought with tho desee
5 A wine glass is placed above the soup spoon positon
and pepper are putin the centre ofthe table
7 A lower arrangement and a eande gr placed bythe salt and pepper.
Fete est find the mii wins pais wih seafood
1 sT7 TI] :
; DE | 2
,
‘
] sé
:
> FO ;
« [e] 1 ]
El H
7 Another piece of ulery for ring fh, (4,5)
A shellch starter (8)
The waiter brings tis and removes the meat
fork. da
“Thislarge shells changes colour when
cooked. (7)
[Agood light sauce for sh. (12)
This fish cish is usually served asa starter (6,6)
A popular royal shelifch for starters and main
courses. (4,5)
A sauce often served with od.(6)
Unitz3 Desenbingeisnes | 29
ries in the sugar Zia few minutes
pudding bowl
5 id she fru: and some of the ie to à
che uit wath more bres ou.
¡over the semaining jes
ighvor
Rewriethe Passive sentences as instructions for haw to lay a place setting,
1 Aclean tbleclothis put on the table,
2 Aknifeand for are putin the pate position.
3 Anapkin ie folded and placed on aside plate
4 Adessertspoon and Fo are brought with tho desee
5 A wine glass is placed above the soup spoon positon
and pepper are putin the centre ofthe table
7 A lower arrangement and a eande gr placed bythe salt and pepper.
Fete est find the mii wins pais wih seafood
1 sT7 TI] :
; DE | 2
,
‘
] sé
:
> FO ;
« [e] 1 ]
El H
7 Another piece of ulery for ring fh, (4,5)
A shellch starter (8)
The waiter brings tis and removes the meat
fork. da
“Thislarge shells changes colour when
cooked. (7)
[Agood light sauce for sh. (12)
This fish cish is usually served asa starter (6,6)
A popular royal shelifch for starters and main
courses. (4,5)
A sauce often served with od.(6)
Unitz3 Desenbingeisnes | 29
fay Dealing with complainis
2 Complete:he complaints with he bestanswer.
1 You've given ushe
1288 rooms. We asked for adjoining doubles
RP a bad bright € mg à good
por 2 Sorry this bread seal nn
jeaoked ¢ undercooked e sole bin end da
This is room 409. Our bathroom isabsulutely
a uninade by edit d dusty
4 “these vegetables are realy... They nave not
a new 5 vinegary € cold d tasteless
5 Excareme Lemon
somp=itst00
aw D tasteless € sally à flat |
6 Areyou the reception manager? One ofyour staff as ve i
to me today.
meude béendy bad iy
7 The TV in our ruom is ge
sé bil broken torn
8 Tnismentisen hati diet to eut.
a tes —b tough ¢ cold d sue
9 Oueroomisvery hiceaus fte street trafic. We can't sleep. |
a ful bay chat noisy |
10 This wine tastes I thinkits corked,
a yincgary bay € tasteless à fat
3 Match responses a- with the complaints in exercise 2.
à [3] river Aspecto housing ich a.
à É naar
- sn) €] tens. Can
a) rescore. changsthem right.
© II tasessintensneet son ct oros imme
[tm srry. Would you ete chose noter soup?
8 1 tensor. geryoo someta bid.
à (1 teanmoveoutwareom he backofthchotd
speak the wine waiter who wil replace tor you.
you salad instead?
3 I to apologize. pektothe peso concerned.
5 I vero apetece Would ou ikesomehing ee?
unité Dealing with complaints
2 Complete:he complaints with he bestanswer.
1 You've given ushe
1288 rooms. We asked for adjoining doubles
RP a bad bright € mg à good
por 2 Sorry this bread seal nn
jeaoked ¢ undercooked e sole bin end da
This is room 409. Our bathroom isabsulutely
a uninade by edit d dusty
4 “these vegetables are realy... They nave not
a new 5 vinegary € cold d tasteless
5 Excareme Lemon
somp=itst00
aw D tasteless € sally à flat |
6 Areyou the reception manager? One ofyour staff as ve i
to me today.
meude béendy bad iy
7 The TV in our ruom is ge
sé bil broken torn
8 Tnismentisen hati diet to eut.
a tes —b tough ¢ cold d sue
9 Oueroomisvery hiceaus fte street trafic. We can't sleep. |
a ful bay chat noisy |
10 This wine tastes I thinkits corked,
a yincgary bay € tasteless à fat
3 Match responses a- with the complaints in exercise 2.
à [3] river Aspecto housing ich a.
à É naar
- sn) €] tens. Can
a) rescore. changsthem right.
© II tasessintensneet son ct oros imme
[tm srry. Would you ete chose noter soup?
8 1 tensor. geryoo someta bid.
à (1 teanmoveoutwareom he backofthchotd
speak the wine waiter who wil replace tor you.
you salad instead?
3 I to apologize. pektothe peso concerned.
5 I vero apetece Would ou ikesomehing ee?
unité Dealing with complaints
ete the sentences with thee
Y They...grered._ (order) a bone of red wine,
2 The sizes (open) the botde of
champagne.
3 Thewaiter (take) their order.
4 The gues — (arrive) at Opa,
5 The resturant manager
ef about the complaint.
6 The mansger ...
shout histo
(speak) so the
— (lock ine) he complaint
7 Thereceptionist (ile) at
8 The guess. (leave) after breast.
9 The guest... (give) the water her key card.
10 They (reserve) atable for dinner
«bpm
A They 2 (met) her rende ater vn
2 The bareerver (shake) the cocktail
sinken
5
Past Simple tence
give receive notbe notant
book te wait speak
take are make complain
|
nae Stada
eu 6 complain but he recent por service
vien! Re | Va your halo
Yan wenn ón alurdeyahetroon,
eursom rang ors. Thon be
recapioriet Austne wren room
without balcony shone Sho. 5
An nge re room fous but insisted
arab tr inneruhen
=? vu rcomresarsdonbut we
8 more han ha an tourfora table,
The valet. 9 ourorder and we ten wae
notre tity mites for ar fo, The ood was not go.
The most... tough and the vegetation
wary and osea 1 othewater
Mh he restaurant manager
‘io wes ureympatha,
remain anunnappy customer
ours ta
6 Complete the crossword using the clus below.
Fo] > across
+ H 4 Notastear all, (9)
6 Really ire. (6)
7 Meat thats difficult ro ut. (5)
LL Wine thats to ald. (8)
12 Too much salt (5)
13 Too much H:0. (6)
14 The opposite of lie (4)
pote
1 Cooked or too long, (10)
2 Coveredin dust. (5)
3 Green beans can be ik this. (7)
5 Champagne with no sparide.(4)
8 Another word for loud. (5)
8 Not working. (6)
Gectainly not fess. (5)
Unit14 Dealing with complaints |
Y They...grered._ (order) a bone of red wine,
2 The sizes (open) the botde of
champagne.
3 Thewaiter (take) their order.
4 The gues — (arrive) at Opa,
5 The resturant manager
ef about the complaint.
6 The mansger ...
shout histo
(speak) so the
— (lock ine) he complaint
7 Thereceptionist (ile) at
8 The guess. (leave) after breast.
9 The guest... (give) the water her key card.
10 They (reserve) atable for dinner
«bpm
A They 2 (met) her rende ater vn
2 The bareerver (shake) the cocktail
sinken
5
Past Simple tence
give receive notbe notant
book te wait speak
take are make complain
|
nae Stada
eu 6 complain but he recent por service
vien! Re | Va your halo
Yan wenn ón alurdeyahetroon,
eursom rang ors. Thon be
recapioriet Austne wren room
without balcony shone Sho. 5
An nge re room fous but insisted
arab tr inneruhen
=? vu rcomresarsdonbut we
8 more han ha an tourfora table,
The valet. 9 ourorder and we ten wae
notre tity mites for ar fo, The ood was not go.
The most... tough and the vegetation
wary and osea 1 othewater
Mh he restaurant manager
‘io wes ureympatha,
remain anunnappy customer
ours ta
6 Complete the crossword using the clus below.
Fo] > across
+ H 4 Notastear all, (9)
6 Really ire. (6)
7 Meat thats difficult ro ut. (5)
LL Wine thats to ald. (8)
12 Too much salt (5)
13 Too much H:0. (6)
14 The opposite of lie (4)
pote
1 Cooked or too long, (10)
2 Coveredin dust. (5)
3 Green beans can be ik this. (7)
5 Champagne with no sparide.(4)
8 Another word for loud. (5)
8 Not working. (6)
Gectainly not fess. (5)
Unit14 Dealing with complaints |
3
=
>) jobs and workplaces
7
cui ic
Then complete the Leon
jobs snd reponsibietoor
hoteimanager
Rachel Mai
reception Manager haustianpe
N , L
| T À [ 1
a 0
rc mi
3 rachis -
4 Sheis 5 :
De, mer
es aie 9 the
ices houchpingsaft
6 They ac atin three 10 ‘heraze
nde
three
chefs and two kitchen
Ba torch the jobs with he responsibilities.
roo
TE eeception manager
reservations clerk
3 pasteychet
commis chef
a menusand the kitchen
€ frontoice
b lageage
4 guess questionsund requests
«baking bread and croissants
bedrooms and linen
E helping the sous chef
I the restaurant aff rotas
1 reservationsDy phones and email
à money and ills
k preparing vegetables
| cleaning 00m
Unitas Jobs ané workplaces
=
>) jobs and workplaces
7
cui ic
Then complete the Leon
jobs snd reponsibietoor
hoteimanager
Rachel Mai
reception Manager haustianpe
N , L
| T À [ 1
a 0
rc mi
3 rachis -
4 Sheis 5 :
De, mer
es aie 9 the
ices houchpingsaft
6 They ac atin three 10 ‘heraze
nde
three
chefs and two kitchen
Ba torch the jobs with he responsibilities.
roo
TE eeception manager
reservations clerk
3 pasteychet
commis chef
a menusand the kitchen
€ frontoice
b lageage
4 guess questionsund requests
«baking bread and croissants
bedrooms and linen
E helping the sous chef
I the restaurant aff rotas
1 reservationsDy phones and email
à money and ills
k preparing vegetables
| cleaning 00m
Unitas Jobs ané workplaces
ompletet 4
2 Look atthis men
ae te dishes: wan: you so prepare
: _—"stomorzow’s men over on the boare
4 are tomorrow' dishes aver there
5 — dessers here are ready or the dining room
$ Thoweon _ — worktoparentänichedye
7 Could you pass me. bottle? The one on theshal
8 Slew dishes here ifyou take
istoday's lunch mens
people over there?
4 Complete theseatences w
hebestanswer. 5 Find nine more pieces of kitchen
Mi humeher equipment orkitchenwarein the
re pure Youcan read some kom
Het right (>), some from top
comake meringue borton (1), and some diagonal
a blender b whisk € knife à seve
h bia € blender
LÉTOÈKF ODN
‘nen you make atarı youcockit in the —
a deepírjes > gril © oven frying pan
FIHXRTXPM
RSOLXTGEN
© hob à saucepan 1XBLE 8
GRXK L
à food proceso X AY x
RERXBCXQU
6 We makes using hel
oe oe ee Ner
TXAMOXKIL
7 Foods estu under le nn MERO LES
ao D heatlamps € geil 4 bob ee:
© worktop à workstation *
© heatlamp blender
10 Thekérchenportens _—~ the tchen knives every day
a sharpen wash © dean 4 cut
UUnit25 Jobs and workplaces
2 Look atthis men
ae te dishes: wan: you so prepare
: _—"stomorzow’s men over on the boare
4 are tomorrow' dishes aver there
5 — dessers here are ready or the dining room
$ Thoweon _ — worktoparentänichedye
7 Could you pass me. bottle? The one on theshal
8 Slew dishes here ifyou take
istoday's lunch mens
people over there?
4 Complete theseatences w
hebestanswer. 5 Find nine more pieces of kitchen
Mi humeher equipment orkitchenwarein the
re pure Youcan read some kom
Het right (>), some from top
comake meringue borton (1), and some diagonal
a blender b whisk € knife à seve
h bia € blender
LÉTOÈKF ODN
‘nen you make atarı youcockit in the —
a deepírjes > gril © oven frying pan
FIHXRTXPM
RSOLXTGEN
© hob à saucepan 1XBLE 8
GRXK L
à food proceso X AY x
RERXBCXQU
6 We makes using hel
oe oe ee Ner
TXAMOXKIL
7 Foods estu under le nn MERO LES
ao D heatlamps € geil 4 bob ee:
© worktop à workstation *
© heatlamp blender
10 Thekérchenportens _—~ the tchen knives every day
a sharpen wash © dean 4 cut
UUnit25 Jobs and workplaces
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