Hilton hotels Brand Differentiation Through Customer Relationship Management

Hilton hotels: Brand Differentiation Through Customer Relationship Management

1. HILTON HOTELS Brand Differentiation Through Customer Relationship Management

2. HILTON OnQ

3. WHY DO WE NEED OnQ ?

4. The Customer Really Matters (CRM)

5. DELIVERING THE CUSTOMERS REALLY MATTER PROMISE

6. SALT- SATISFACTION AND LOYALTY TRACKING

7. THE COMPETITIVE BRANDSCAPE

8. THE COMPETITIVE BRANDSCAPE (CONT.)

9. FUTURE OF CRM AT HILTON CORPORATION

10. THANK YOU