HOSPITALITY AND TOURISM FUNDAMENTALS . pptx

this presentation is about hotel and tourism vocabularies

1. HOSPITALITY HOTEL AND TOURISM M.4/3

2. HOSPITALITY The friendly and generous reception and entertainment of guests, visitors or stranger.

3. Three main categories of hospitality: Food and Beverage Lodging and Accommodation Travel and Tourism

4. English vocabulary for the hospitality industry CATERING - Catering is the process or business of preparing food and providing food services for clients at remote locations, such as hotels, restaurants, offices, concerts, and events. Companies that offer food, drinks, and other services to various customers, typically for special occasions, make up the catering sector.

5. FOOD AND BEVERAGE- Food and beverages means any raw, cooked, or processed edible substance used or intended for use in whole or in part for human consumption, including ice, water, spirituous liquors, wine, mixed beverages, beer, soft drinks, soda, and other beverages.

6. KITCHEN - a room or area where food is prepared and cooked . RECEPTION AND GUEST RELATIONS- Guest relations are responsible for greeting & welcoming the guest in a friendly and professional manner when they arrive, escorting the guest to the room.

7. FRONT OF THE HOUSE- The front of the house, also called the FOH, refers to all actions and areas that a customer will be exposed to during their stay at a restaurant, such as the lobby and dining area . HUMAN RESOURCES- Human Resources (HR) is the department within a business or organization responsible for managing its employees. HR is responsible for hiring, firing, and managing employee benefits, payroll, and other staffing needs.

8. HOUSEKEEPING - Housekeeping means performing all the duties towards sweeping, polishing, vacuuming, maintaining orderliness, and removing waste materials (e.g., paper, cardboard) and other fire hazards free from Hotel & property . SALES AND MARKETING- The Marketing and Sales team is responsible for maximising a hotel's revenue by developing strategies and business plans to increase revenue. The team is tasked with making profits from business verticals such as room occupancy, event spaces, leisure facilities, restaurants, etc.

9. SECURITY - the management of security in hotels, lodging, entertainment facilities as well as in the tourism industry . MAINTENANCE- Hotel maintenance is the upkeep of the various systems and components used in the hospitality industry . HYGIENE AND FOOD SAFETY- Food Hygiene, otherwise known as Food Safety can be defined as handling, preparing and storing food or drink in a way that best reduces the risk of consumers becoming sick from the food-borne disease.